To say that I am annoyed would be an understatement. I have been loyal to Qantas for 38 years. Held Chairman" Lounge and Platinum Status but now Gold and cannot find a Business Class Rewards seat to London that doesn't take me via China in April/May 2022.
Has anyone else had this experience? Come on Qantas - show some real LOYALTY to those who have been extremely LOYAL to you.
Allan

Do not order anything from this disgraceful online store. They offer these amazing deals for items which they have no stock of and will not be getting stock of any time soon. I ordered the Sony WF-1000XM3 as did many other people, and the estimated delivery date quickly passed and was given a later date. This also passed with no communication from Qantas. Upon enquiry, I was given a date of approximately 2 months later. This store is profiting by holding onto your money for months until you give in and ask for a refund, which they then take ages to process.

Qantas has 'lost' 60,000 points gained thru my David Jones Amex card. I've rung them 5 times now, having to wait over half hours and they still can't get it

They took 3000 points from my account and when I chat with them to how to unsubscribe, they took more than an hour of my time to get this done, but no luck. Worst customer service ever.

Beware they offer for sale items they don't have in stock (illegal practice), take your money, make promises of delivery and end up cancelling after a few weeks. Has happened to me a few times now. I would avoid using Qantas Store. Very poor customer service, with call centre overseas.

Used my daughter's FF points because they were about to expiry and made a purchase through the Qantas Rewards Store (a hand blender). Item arrived, but its plastic cup had been damaged in transit. Took me weeks to get through to the right people to try and solve it (very annoying!). Once the facts were established, their condition for a replacement or refund was a proof that I had cut the cord of the main unit (a working unit!). This may be common practice nowadays, but I totally disagree with such a waste and believe that there must be more conscious solutions for a simple cup replacement...

Buy a headphone from the store, first I was told the delivery is delayed then told the order has been canceled! I logged 4 tickets ask for a explain got no reply! 4 week pasted and I even don't get a refund!

Ordered RM Williams on 4 July and after 7 weeks still no update. At the time of order they said they were in stock. I’m yet to be contacted and have just sent my second email to try and cancel the order. I would not recommend the Qantas store to anyone, they’ll tell you what you want to hear.

Like many others I purchased the Sony A7 III + 24-105 in the recent deal, only to receive an email a week and a half later saying that they had cancelled the order, with some lame excuse. I have emailed them 3 times with no response.

Terrible qantas program! I flight from Vanuatu to Melbourne and I have Silver card and they invite me to Qantas lounge. But when came to Sydney airport they cancel my ticket (at 6h15pm) and said moved me to flight 10h pm. When come to lounge the lady there said you can not come you should buy club membership $900? Why they invite me? Why they cancel my ticket without sorry and move this invite to changed ticket? So I have to spend 5 hours in Sydney airport with very rude treating from qantas club staffs!
Terrible qantas club!

On 14 june I booked a economy flight Melb to Jnb return the eticket states 66kgs and we now have 40 kgs luggage. A week before the trip qantas sends us a email stating 30 kgs - we complain 66 was on eticket they agree but no benefits just a apology. So if we take the 10 kgs more they will charge us $1000 plus - where is the customer service Qantas.

Ridiculous, i have close to 1 million points and wanted to buy return first class or business class seats for Europe. It is not possible. Pick up your game Qantas.

Logged a warranty issue with Qantas Store. 2 months and going. Have logged with ACCC. Product still under warranty. Customer Service in Phillipines, pathetic service. Not knowledgeable, no repsonse, they don't escalate or don't know how to, no comms from line manager or even supervisor. have to constantly chase up. Will see outcome from ACCC.

I recently ordered a product using my points. When it hadn’t arrived after 2 weeks I was forced to chase up the order. I was then told the product wasn’t available anymore. I asked why no one called me to inform me and wasn’t given an answer. I asked them to follow up with the manufacturer to find out when the product would be back in stock. Instead of calling me I received an email saying they can’t tell me how long and that they (Qantas) had cancelled my order.. suboptimal service at best.

Booked accommodation using points, arrived on long haul flight from Australia only to be told the accommodation has no record of my booking. QFF help line voicemail only. Woeful service.

I read all other's terrible reviews for Qantas frequent flyer program. I have mine. Qantas points- online store, Qantas hotel, Jetstar flight, all are not reflecting on the account. I have to ask Qantas for every item. Someone is sitting at that desk, monitoring all the points across the country. Just one person. That's why all these cannot be done on time. You ask, wait, perhaps those points might come, one day. If lucky, you "earn" your points. To me, this is horrible service. Head should roll- can't do proper job.

Diminishing reward flights, more flights to accumulate points. It was "worth it back in 2015/2016" but simply not worth it anymore. I feel sorry for all the people signing up for expensive credit cards to get bonus points just to sit with useless points...