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13 questions from our users

Lara

Laraasked

We have changed the bottle connector to a push one so will go directly from caravan gas outlet but will gas does not come thru to light or run bbq there does not seem to be enough pressure any reason why??



No answers
Paul

Paulasked

Where can we get the regulator/controller for the cruiser bbq please?
We are in Albany, WA

2 answers
Karie
Karie

Paul you need to contact gasmate in Melbourne direct they send via post...good luck

Paul
Paul

Thanks Katie, all sorted

Sandra

Sandraasked

Is there meant to be a gap between regulator and bbq, in gas valve?



2 answers
Bach N.
Bach N.

why is there no answers here ...I have the same question of the hole in the connection piece connected to the gas valve??
does gas leak through there ???

Paul
Paul

Yes there is meant to be a hole there, it allows air to mix with the gas

Lennypip

Lennypipasked

Where can I buy a regulated from?

1 answer
Glenn
Glenn

If your after a gas regulator you have to go direct to Gasmate as nobody else sells them as a spare part except for outside Australia.



Georg

Georgasked

Where can we purchase hinges for the cover of Gas mate cruiser BBQ G2017?

1 answer
John C Albany
John C Albany

Try the manufacturers:

GASMATE
33-35 lionel road
mt waverley
vic 3149 australia
ph: 1300 174 876
email: [email protected]

Jessica

Jessicaasked

Hi we have just assembled our gasmate bbq and the thermometer already reads at 12 degrees, how is that possible if it's not even on? And does this mean it will give me the wrong temperature when I am actually using it?

1 answer
John C Albany
John C Albany

Hi Jessica,

My Gasmate Cruiser doesn't have a thermometer so you must have a different model. It could be reading in centigrade so that is probably room temperature, I am sure it is working correctly.

Sandij

Sandijasked

We have this BBQ but unfortunately we have lost the drip tray. Can we buy a replacement?

1 answer
John C Albany
John C Albany

Try the manufacturer:

GASMATE
33-35 lionel road
mt waverley
vic 3149 australia
ph: 1300 174 876
email: [email protected]

Brenno

Brennoasked

Hi what sort of hot plates are on this bbq

1 answer
John C Albany
John C Albany

Alloy non stick, half flat, half ribbed, does a great job.

trout

troutasked

can you buy a new hot plate for the cruiser? thank's

1 answer
John C Albany
John C Albany

Check with GasMate, try this link.

http://www.gasmate.com.au/contact-us

Good luck

caroljoy123

caroljoy123asked

I'm thinking of buying one of these bbq's for use on our balcony and will sit it on an auto trolley that is very solid on wheels. I have noticed comments re people having trouble with the legs collapsing. The model I have looked at has fairly solid heavy black folding legs, however on the box the unit has very thin silver coloured legs that look flimsy. Would these have been the legs that collapsed, and has that problem been rectified with current stock? I've seen them at a BFC Store.

4 answers
SharonSpen
SharonSpen

Hi
I am unsure as I have stayed away from them since we purchased ours.
The only thing I would suggest is to open the box and trial it in store. If you are happy buy the product. It's under warranty and you can always return it.

caroljoy123
caroljoy123

Thank you. But on second thoughts we decided to spend more and have just set up our new Weber Baby Q. Very Happy.

John C Albany
John C Albany

My model has sturdy black legs which are secured open with spring loaded pins, they have never collapsed. The stove is good value, I have had it for over 3 years

Ric

Ricasked

Hi, can you please tell me what the small wire implement (some sort of key) attached to chain wire behind the ignition switch is used for?

2 answers
John C Albany
John C Albany

Good question, I have always wondered what this is for myself !!

Jimbo
Jimbo

IT holds a match, so that your fingers are not burnt if you light the BBQ that way,

space

spaceasked

Hi! Just wondering if the barbecue can be hard wired into a gas line on a caravan so I don't have to connect a bottle gas every time we cook.

2 answers
John C Albany
John C Albany

Hi,
I am very happy with my Gasmate BBQ and I use it on my boat and caravan a lot.

It has it's own regulator so can be safely used on your caravan through a bayonet connection (fitted by a licensed plumber).

Regards,

JC

Energy
Energy

It can, but not with over the counter parts.
I had to custom make an adapter with inline control valve, minus the regulator.
Without this modification; assuming your van is regulated; you would then be double regulated, which; will work but not reach maximum heat.

Christine Case

Christine Caseasked

How do I do a roast on it, all that happens is that it burns the plate? Is it possible to get a grill plate for it?

2 answers
carlyntony
carlyntony

Hi, when I have used it for a toast I have placed the meat ins foil tray on a sturdy cake stand and this has worked for me...

SharonSpen
SharonSpen

Make sure the stand is clicked in and it's on a stable level table;
I placed my roast in a tin or on top on potatoes.

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