Our floor was laid mid 2016 in the summer of 2016-17 we had extreme expansion. The laying was not the best job. We have had bamboo flooring in a previous house. The retailer didn’t want to fix without some payment. We had to employ carpenters to cut a larger gap around the external of the living room. Now this year, 2018, the kitchen area has tented - upstairs and the hallway downstairs. Back to pulling off skirting - you can see it is jammed against the walls. Then there will be the cutting; refixing of skirting and repainting. What a mess! I am recommending that you look at other alternatives to Genesis. We wish we knew before we purchased. We spent over $15,000 on our floors.

Same happened to my floor. The flooring was laid prior to my purchasing the house so I have no idea who the installer was

Handscaped effect to make it appear weathered causes surface to be rough and catch on cloth. This has caused the surface to splinter leaving more rough holes in surface. Splinters produced as evidence ignored by Genesis. Do not buy this brand. The sample we ordered from was NOT representative of the distress marks in the boards.

Over $10000 spent. In high humidity our floor expands HEAPS. Installer says that the floor has expanded beyond manufacturer specifications. Company rep says mmmmmmmm. Hard work getting company to respond and assess. No word 2 weeks after assessment. We can't let 94yo Grandma visit because of tripping hazard. Have to straddle the ridge in our floor to get to the fridge or the pantry. Not acceptable and response from both manufacturer and retailer has been woeful. Might pay to be wary of this product.

Some boards were obviously flawed, and this was confirmed by flooring supplier, however, when the importer sent a rep to examine he said there was nothing wrong it and it was our fault that there were gouge marks and scratches in it. He spoke to us as if we were children, no respect or manners, let alone "the customer is always right".

Thinking of putting Genesis bamboo throughout our house - these reviews are conflicting. Who do you believe . Further opinions sought

Couldn't be happier with my floor was just what I was looking for. Cleaning is a breeze and with kids this makes life so much easier . I get so many compliments from friends

My bamboo floors started peeling and bubbling after only 4 months.
They blamed it on me using a damp mop for the damage.
What a load of nonsense.
Chasing through fair trading at the minute.
Whole floor needs replacing after 2 years.
I want my money back.

We had genesis bamboo colour California installed, absolutely thrilled as we had been wanting this exact colour and they even had matching stair treads! We're thrilled with this great product.

My husband had this installed in our living areas and I couldn't be happier. It has made such a difference to the whole feel of our house. Easy to clean too with a broom and baby wipes!

I installed Genesis Carbonised bamboo throughout my house and can't be any happier. Looks great, solid and easy to keep clean. I recommend Genesis bamboo to anyone who is looking for a floor.