GoCatch (page 3 of 5)

As with others, it’s a classic bait and switch tactic to lure customers to signup with credit incentives, then wiping off all credit to $0!

They have the audacity to ring and advise an “upgrade membership for free”.

Avoid!

I have used GoCatch 4 Times and all four times the cars and drivers have been top class. I was even upgraded to premium twice without extra charge. The fares also beat others by at least 10%

1. Misleading as ever. Gave me a $20 voucher didn’t even let me use it.
2. Pre booked my ride just for them to take money out of my account and have no driver turn up
3. Called them all day only to hear no operators available like tf are they doing useless fools
4. As I’m typing this review I get a call from them only to have them waste 22mins of them talking bullocks about how good go catch is pffftttt
5. They gave me a refund oh but wait not back to me back to my go catch account hahahaha like yes i will be using go catch again after they left me waiting 45 mins for them hahahaha
6. I highly recommend stay with Uber and/ola

Used Go catch in Tasmania and didn't have a problem with them. It was good to be able to see where they were and how far away they were from my location and was easy to tap and pay at the end of the journey so didn't have to worry about using cash

Not only they took away all my credits without notification, they charged on my credit card twice for a trip and ignored my support ticket. Do not use Go Catch!!

like everyone else's reviews, removed all credit without notification then tries to blame it on the customer whilst tricking them to leave good reviews using phony bonuses. textbook example of how not to run a business in the digital age

Wanted to give this company a try and they had a recent incentive with some referral codes. Had $80 credit on my account and it got wiped after they realised they were probably going to lose too much money.

They went to the trouble of changing their T&C as well (Section 23 shows this before the updated it). You can see the latest Section 23 on their website.

What made it unethical was they tried to bribe me by saying they'd upgrade me to some membership worth $99 if I wrote them a positive review.

So basically I didn't use them, wante...

Useful app to have my S8. Always use GoCatch for work in the morning and I have always been able to secure a driver (but then again, I work in the CBD - If i was back at home, it would be harder in Bonnyrigg). Peak hours can be a pain and might have to wait longer like 15 mins or so but then again everyone wants to go home on a Friday arvo @ 530pm. I love supporting local, Australian companies so I avoid Uber and such. I would recommend GoCatch to all my professional colleagues and friends because they are my cheaper option. I think GoCatch ju...

Removed some coupons that got shared around and claimed that they weren't available to everyone and they couldn't be stacked. Instead of applying once off $20 credits they removed all my previous credit + the coupons. I'll stick to the other apps like Taxify, Ola and Uber as goCatch can't be trusted.

Absolutely terrible company and service. Highly advise to delete the app and look elsewhere. They promise a service and do not provide it. Further, the taxi driver tried to force me to cross a busy road and get into the taxi in the middle of the road with no safe place to stop. Pathetic.

They just wiped my earned credits from friends I referred for no reason and without contacting me about it first. Then they try to give you an "upgrade" of your account in return for good reviews. Highly unethical, I will stick to it's competitors

Was contacted multiple (4) times between 01/06 and 12/06 by GoCatch representatives and provided with different voucher codes each time. Each time the representative clearly specified that the vouchers had "No Expiry Date". I had also earned credit from rides taken.
On 15/06 GoCatch contacted me to inform me that I had been "upgraded" to membership status - conveniently neglecting to inform me that all my credit had been wiped.
They also have secretly altered their T&Cs to cover their butt for their dodgy practices.: [T&Cs Section 23 Before & After] (https://imgur.com/a/BOHj92U)

Do not deal with this company - stick with the normal taxi app or Uber instead.

This company took all my credit away (even previous credit).

I then asked for my account information to be deleted. I was then told via email that my account was deactivated.

Later I received a call and SMS from them. Clearly my instructions aren't being acted on.

I'll stick with Uber, Taxify and Ola.

I just wish GoCatch would go away. I don't want them holding onto my information or contacting me.

Please just leave me alone and delete my details.

Signed up for a new account on the weekend then received a call from a mobile number which I could barely understand informing me that they were taking all my credit away and then solicited for a positive online review. I will stick to the more reputable competitors.

Had $50 of credit in my account when I checked this morning and now it’s been deducted to 0 without providing any justification.

I am deleting the app and never using services offered by such a dodgy company. There is plenty of competition out there and this is just unacceptable.

Still remembered those days, when companies stay true to their words and honor their promises. goCatch however tries their best to offer their 80$ vouchers and after a few days woopsie daisies, we're gonna take away your vouchers and charge it on your card instead,

Stick to your old trustie Uber, dont even bother looking for goCatch!

I got a call from these guys today at 7am in the bloody morning saying they will make me a GoCatch 'member' for free. Okay? Unfortunately what they neglected to mention is they had just removed $80 credit from my account.

Apparently you can only use a referral and one voucher per account, even though their app allows you to do otherwise. However instead of just removing the extra vouchers (like any sane company would do), they decided to remove ALL credits, even completely valid ones!

I know they are going to respond to this review with t...

I was offered $80 worth of vouchers on their website and then suddenly, it all disappeared as I tried to use my credit. They did not even have the decency to contact me to inform me that the credit was been wiped. Poor customer service. Stay away from them

Predicting the reply: thanks for expressing your concern. GoCatch voucher codes are limited to one code per person and multiple promo codes can't be used/stacked together. If you think any credit has been removed incorrectly, you can contact us through the following link and we’ll review your account: http://on.gocatch.com/contact.

PS i have contacted them through the link but no one bothers to respond.

I joined up when they offered referral promo on a well known forum then suddenly and without warning they cleaned out everyone's accounts to ZERO dollars!! Thousands of people were affected by this mass credit wiping!
Many stories of them altering fare amounts.
Any company that just wipes credit without any kind of communication, cannot be trusted with money or card payments. I would avoid these guys like the plague!
to the rep -
Why does your poorly written app accept multiple valid codes if only one is ok?
Why did you change your Term...

Gocatch distributed credits to have you sign up and gain your information only to then have your credits completely removed. All credits were obtained legally, even them acknowledging it by having to change their T&C after claiming to justify their actions. Don't bother with this, go with reputable ride sharing companies that honour their promotions

Stated that only a single $20 voucher was applicable yet still revoked ALL user credit. Poor customer service with canned responses on forums. No response when emailed. Save yourself the hassle and just use uber.

Took $80 off my account, for no reason.

I emailed a complaint, asking for $80 to be given back.

An Indian lady called the next day, left voicemail, couldn't understand her, and didn't leave a callback number.

Still haven't got a refund.

Very dodgy business, BEWARE!

They will over charge you and the customer service is terrible. Drivers are treated poorly. The company will be in receivership soon. Delete the phone application now and AVOID !

I was promised $20 referral credit if I signed up using another friend's referral credit. Credit was removed without notice. They called me and said that if leave a positive review online, they will reimburse me. Deceptive company.

Offers promo codes to new users but doesn't honor them. Removed all the credits associated with my account without prior notification and doesn't reply to support tickets raised. Poorly run company.