Just read Go catch bad reviews and am really not surprised. We arrived at Perth Airport 3rd February 2020 on a British Airways holiday. Part of the holiday was with a prepaid taxi transfer by Go catch to our hotel. When we came out into arrivals we could not see our name displayed by our driver. 2 yellow jacket lady helpers and another guy helped us to look for our driver for half an hour but no sign. Had to take another taxi. Phoned Go catch on arrival at hotel but insisted that drive turned up. Also they don’t work after ours or Sunday. Useless. Never use again. British Airways also have a lot to answer for.

As a driver a have all sorts or problems, you try to contact them it will take more then week to reply you, I’m a driver and I do not wish to be associated with such a company, I’m so glad I drive for Uber

After a tiring 13 hour flight we expected our taxi to be at pre booked taxi point. We waited over an hour in a biting cold wind and no taxi appeared. After phoning was told by receptionist that we were a 'no show'. Also we would be charged again if she sent another one. Avoid this place at all costs.

Had to cancel booking told could not get a car to pick up -Booked and paid for this service 6 months ago. Have asked for refund Maybe no / Yes Not happy

Gocatch model of taking money immediately that you book them when no car is available they ask you to cancel the trip. This is in breach of Australian consumer law. When you ask for immediate refund they sayt the bank will take 10 days to refund. It is theft and take my advice, delete the app and never use Gocatch. Ever.

Fri 4 Oct Mascot Airport to City
Smooth booking, good communications, very good driver Kent on phone to guide to vehicle. Informative, pleasant, happy to do the job for booked price

Fraudulently used my card!!!! Never heard of this company untill I heard from my bank. Disgusting I've had to cancel cards due to this company. Do not use this business!

Up In booking they charged me a holding fee of $90 to secure my ride to the airport (without asking my permission or giving me a price prior). After the trip was completed they charged me an extra $57 for the trip itself. They took 10 days to reimburse me for the $90 holding fee that they didn't warn me about until after it was paid which I was then unable to use on my holiday which was a duration of 7 days. I will Absolutely never use this again and suggest no one else does either. Would give it 0 stars if I could

Received a free “$100” voucher from p and O cruises and decided to use it. Firstly had to put in details of bank account and when we booked the journey go-catch debited me $130! It has been over a week and have returned from our cruise and the money still hasn’t been returned to me.
We’ve Contacted the company and they state it can take 5-10 business days to return the fund to your account. When you book a fare it takes the “estimated fare” even if you use a voucher. The actual fare was $75 (in a maxi taxi on the way home) so they debited me almost twice what the fare was worth on top of the fact they didn’t use the voucher as promised. When you book a fare it doesn’t say anywhere how much money they will debit either... awful never again.

Our travel agent booked them for us. Driver was to meet us outside of baggage claim at Sydney airport with a sign with our name on it at 10:30. First driver was not there, we called him - he barely spoke English and didn't know where the airport was! We were back and forth with him several times, finally gave up and asked them to send a 2nd driver. Next driver was prompt, polite, spoke English and could not handle my wife's power chair! Somebody in their office dropped the ball. Meanwhile 1st driver is calling wanting to know why we canceled on him! Totally unprofessional. We ended up using local taxi and didn't have to wait at all.

In the end goCatch cost us over an hour of time. I'd walk before calling them.

Got charged twice. The did refund me one amount tho after numerous emails. Driver is being investigated for the way he asked me for the payment. Not just from the app

Go catch is so dodgy.
They are overpriced, unethical and sneaky.
They take money from your account before you even have a booking confirmed, usually a lot more than a fair would cost you.
And their drivers tell you that they only accept cash payments so you get charged twice!
Don’t be fooled by their coupons, they never get applied to the trips anyway!!

There is no driver assistance. You can contact them. They will contact if they have solve your issues. They charge driver even if you haven't done any job. Secondly they don’t have any fix percentages of job how much they charge the driver whatever they think. They are rip off don’t trust them.

Used GoCatch (taxi) to get to the Bris cruise port at Hamilton. We via the Inner City Bypass and never used any toll road nor a toll bridge OR a toll tunnel, we were charged a toll fee anyway. Made a complaint to GoCatch about the incorrect toll charge and received a reply that they would look into it. Heard zip from them since! A bunch of crooks - My credit card was debited before I had a chance to review the charge and now have to wear that incorrect charge. They are no better that the Cab Conpanies they represent! Will not be using them again.

Well I searched Google for the best taxi app in Melbourne, so the fist link was showing this app as the first one before uber so I installed it and when I needed a cab I tried it, I had to wait for like 5 minutes every time I tried to make a request than the result is always there is no cabs in your area while in uber there had like 5 or 6 every time and the far that cost 8$ in uber, it costs between 12 and 16$ in this app.

Driver never arrived. There was no attempt to fix the problem for me. Took multiple attempts to get through on the phone and the responder showed a total lack of caring.

I got a job from GoCatch app from Canberra Airport to Sydney on 29oct 2018 .when I complete job I received $15 only for this job.i try many time to contact GoCatch but still I didn’t receive full payment.

I have completed a job for GoCatch and customer was happy to pay
The app does not work that time

And I am waiting for my payment for more than 15 days and no reply to emails even