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Reviews

1.4

108 reviews
5
(6)
4
(2)
3
(3)
2
(2)
1
(95)
  • Rates and Fees
    1.0 (1)
  • Transparency
    1.0 (1)
  • Timeliness
    1.0 (1)
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Did not turn up

published

Just read Go catch bad reviews and am really not surprised. We arrived at Perth Airport 3rd February 2020 on a British Airways holiday. Part of the holiday was with a prepaid taxi transfer by Go catch to our hotel. When we came out into arrivals we could not see our name displayed by our driver. 2 yellow jacket lady helpers and another guy helped us to look for our driver for half an hour but no sign. Had to take another taxi. Phoned Go catch on arrival at hotel but insisted that drive turned up. Also they don’t work after ours or Sunday. Useless. Never use again. British Airways also have a lot to answer for.

Mike

MikeSydney, NSW

  • 3 reviews

Useless

published

As a driver a have all sorts or problems, you try to contact them it will take more then week to reply you, I’m a driver and I do not wish to be associated with such a company, I’m so glad I drive for Uber

Rates and Fees
Transparency
Timeliness
1 comment
Mike
Mike

Anne&Tom

published

After a tiring 13 hour flight we expected our taxi to be at pre booked taxi point. We waited over an hour in a biting cold wind and no taxi appeared. After phoning was told by receptionist that we were a 'no show'. Also we would be charged again if she sent another one. Avoid this place at all costs.

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Anthony Murray

Anthony MurraySydney, NSW

Had to cancel booking told could not get a car to pick up

published

Had to cancel booking told could not get a car to pick up -Booked and paid for this service 6 months ago. Have asked for refund Maybe no / Yes Not happy

June Wardrop

June WardropPerth, WA

What a disappointment ! What a letdown!!!!

published
Believe in karma

Believe in karmaSouth East Queensland, QLD

Take money from account for no service

published

Gocatch model of taking money immediately that you book them when no car is available they ask you to cancel the trip. This is in breach of Australian consumer law. When you ask for immediate refund they sayt the bank will take 10 days to refund. It is theft and take my advice, delete the app and never use Gocatch. Ever.

Jim

JimVictoria

Great comms, great driver

published

Fri 4 Oct Mascot Airport to City
Smooth booking, good communications, very good driver Kent on phone to guide to vehicle. Informative, pleasant, happy to do the job for booked price

Nic122

Nic122South East Queensland, QLD

Fraud

published

Fraudulently used my card!!!! Never heard of this company untill I heard from my bank. Disgusting I've had to cancel cards due to this company. Do not use this business!

Shocking! Would do 0 stars if I could

published

Up In booking they charged me a holding fee of $90 to secure my ride to the airport (without asking my permission or giving me a price prior). After the trip was completed they charged me an extra $57 for the trip itself. They took 10 days to reimburse me for the $90 holding fee that they didn't warn me about until after it was paid which I was then unable to use on my holiday which was a duration of 7 days. I will Absolutely never use this again and suggest no one else does either. Would give it 0 stars if I could

1 comment
goCatch
Andrew C.goCatch
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Awful beware of vouchers!

published

Received a free “$100” voucher from p and O cruises and decided to use it. Firstly had to put in details of bank account and when we booked the journey go-catch debited me $130! It has been over a week and have returned from our cruise and the money still hasn’t been returned to me.
We’ve Contacted the company and they state it can take 5-10 business days to return the fund to your account. When you book a fare it takes the “estimated fare” even if you use a voucher. The actual fare was $75 (in a maxi taxi on the way home) so they debited me almost twice what the fare was worth on top of the fact they didn’t use the voucher as promised. When you book a fare it doesn’t say anywhere how much money they will debit either... awful never again.

Can I give negative stars?

published

Our travel agent booked them for us. Driver was to meet us outside of baggage claim at Sydney airport with a sign with our name on it at 10:30. First driver was not there, we called him - he barely spoke English and didn't know where the airport was! We were back and forth with him several times, finally gave up and asked them to send a 2nd driver. Next driver was prompt, polite, spoke English and could not handle my wife's power chair! Somebody in their office dropped the ball. Meanwhile 1st driver is calling wanting to know why we canceled on him! Totally unprofessional. We ended up using local taxi and didn't have to wait at all.

In the end goCatch cost us over an hour of time. I'd walk before calling them.

Ant

Ant

  • 3 reviews
  • 2 likes

Got my money back

published

Got charged twice. The did refund me one amount tho after numerous emails. Driver is being investigated for the way he asked me for the payment. Not just from the app

Amanda J

Amanda JSouthern and Hills, SA

  • 26 reviews

Don’t get ripped off by these crooks!

published

Go catch is so dodgy.
They are overpriced, unethical and sneaky.
They take money from your account before you even have a booking confirmed, usually a lot more than a fair would cost you.
And their drivers tell you that they only accept cash payments so you get charged twice!
Don’t be fooled by their coupons, they never get applied to the trips anyway!!

It’s a scam! Please avoid !

published
Sunny

SunnyCanberra

Don’t every become a GoCatch driver

published

There is no driver assistance. You can contact them. They will contact if they have solve your issues. They charge driver even if you haven't done any job. Secondly they don’t have any fix percentages of job how much they charge the driver whatever they think. They are rip off don’t trust them.

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Charged for a Toll we didn't incur!

published

Used GoCatch (taxi) to get to the Bris cruise port at Hamilton. We via the Inner City Bypass and never used any toll road nor a toll bridge OR a toll tunnel, we were charged a toll fee anyway. Made a complaint to GoCatch about the incorrect toll charge and received a reply that they would look into it. Heard zip from them since! A bunch of crooks - My credit card was debited before I had a chance to review the charge and now have to wear that incorrect charge. They are no better that the Cab Conpanies they represent! Will not be using them again.

Abir

AbirYarraville

Extremely bad, waste of time.

published

Well I searched Google for the best taxi app in Melbourne, so the fist link was showing this app as the first one before uber so I installed it and when I needed a cab I tried it, I had to wait for like 5 minutes every time I tried to make a request than the result is always there is no cabs in your area while in uber there had like 5 or 6 every time and the far that cost 8$ in uber, it costs between 12 and 16$ in this app.

Tony

TonyCanberra

Never arrived..I missed seeing my wife before surgery

published

Driver never arrived. There was no attempt to fix the problem for me. Took multiple attempts to get through on the phone and the responder showed a total lack of caring.

Khan

KhanCanberra

Didn’t receive my payment job (Canberra to Sydney)

published

I got a job from GoCatch app from Canberra Airport to Sydney on 29oct 2018 .when I complete job I received $15 only for this job.i try many time to contact GoCatch but still I didn’t receive full payment.

2 comments
goCatch
Andrew C.goCatch

Hi Khan, we have called you regarding your recent trip. We will follow up with you via email when an outcome has been reached.

Khan
Khan

Do not pay to there drivers and do not answer there emails

published

I have completed a job for GoCatch and customer was happy to pay
The app does not work that time

And I am waiting for my payment for more than 15 days and no reply to emails even

1 comment
goCatch
Andrew C.goCatch

Hi Aman, please contact us on +61256331033 and we'll be happy to assist.

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Questions & Answers

looseliv

looselivasked

GoCatch

Is a gocatch voucher limited to one trip?

1 answer
Fired Up
Fired Up

What was the response when you contacted them?

Tim

Timasked

GoCatch

Why you guys using go catch or Uber??? Just to save money... isn’t it ???? Every taxi company has apps, can be ordered by apps or phone and they always come for me... what’s wrong with you guys...uber and go catch getting rich but drivers just begging ... after 10 trips they can make 50$... still paying tax gst and petrol..

4 answers
I.P. Daily
I.P. Daily

yes

Meeno
Meeno

I personally use UBER not because they're saints. UBER is a disgusting company. They are so shady it's unbelievable. Screw UBER! Then I tried taxi and decided to stick with lesser of two evils. Even sharing roads as a driver with taxis is a major pain. It is astonishing how someone can be so terrible at driving when it is his entire job. I feel zero sympathy that taxi industry is suffering. I hope that answers your question.

Tim
Tim

I did not say a single time I feel very bad as taxi drivers suffering.

I said Whether Uber company good or bad it was not only my subject.

Uber good for customers because they are cheap and driver could be sexy for the rider or may be the car... different ways of speaking with driver...

But I focused Uber ripping of the drivers. From $100 Uber takes 27.50 from driver and from the rest driver pays 10% tax, 10% GST + Petrol + maintenance of car + cars Millage So A driver can make 40 to 45$ from 100$..

How good is this???? Very bad and some illiterate drivers didn’t know calculations just driving..

So I’m not going help a company who is getting rich after ripping off people as civilian. That’s all .

You guys are thinks about your pocket no ethics...

Yolo

Yoloasked

GoCatch

Is the pay
Payment direct debit

2 answers
Antho
Antho

For taxi you'll have to pull out cash or card however, im not sure about when an actual uber type lift gets you. I have not used the application for sometime now but I remember the difficulty, maybe it's fixed by now I'll never know but I'd suggest uber as it is much more of a simple process. Then again if you are a new user to goCatch, you could google up a discount coupon on your first ride but be very aware of what you're pressing. :) also goCatch doesn't really want you sharing coupons so you'd find most "not working at the moment"

Fired Up
Fired Up

When you first register you must supply your card details. At the end of each trip the fare is automatically deducted from the card.

Information is covered in their website.

Get an answer from our members and goCatch representatives

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