Bought product which distinctly omitted to state that it did not come with a battery or a charger. Refused a refund or return and since i complained suddenly there is full product disclosure. It is not ethical or legal to profit by omission.

I bought a new TV from greyonline with one month warranty. Trust me, buying from them was the worst decision I had ever made. Faulty product, scratches, worst customer care. At first, they put false info, and then they will abuse you when you call them to help. You will get things a bit cheaper for sure but you will always regret. Wait for sometime, save money and buy items from other vendors but neverrrrr buy anything from Greys. All positives review are fake... I simply wasted my $700 dollars. It really hurts when you see your hard earned money just scammed by someone whome you trusted to save few bugs.

refurbished product is rubbish. It's not worth it. Bought a Panasonic Microwave and it died within 2 years.
Its not worth the money. No recourse and not covered by the Australian Consumer Law

Purchased a car online, looked at all the photos and read the description which did mention a brake issue, however failed to mention significant rust holes in the lower sills of the car, which the photos also conveniently didn't show. They will spruik their old line of, you should inspect the car first, however I don't believe this excuse is sufficient for leaving out important condition details, will be considering further action.

Never buy from them! Worse customer service ever! $1900 AUD laptop purchased from Gary EBay. Broke down after three months. Refuse to repair or refund even it still in warranty. Worse service ever

Never EVER buy from Grays, refuse to pay up when selling items sometimes &/or refund when items not as described. Professional thieves in sheep's clothing. ACCC should close them down

The company had misleading images for the auction I was involved in. I was bidding on multiple lots. Some lots were all items on the pallet and apparently one of these items only included one item on the pallet. It took me a long time to find a person that could log my complaint. They accepted the images were misleading. I tried to resolve the issue talking to multiple levels of management but they kept referring to their disclaimer. Please avoid them or read the fine print and zoom in on the images as they will do anything and are desperate to collect the buyers premium. The company was good 10 years ago, now they have lost their customer focus.

Bought a watch so happy with the purchase but after spending 45 minutes to pick up from location getting told wrong discribtion of item totally crap the man took like 10 minutes to look for the item then coming back showing me something else then went to look again said we can offer a refund
Not happy with what happened I said refund my money right know
Couldn't give an answer wasted about 2 hours if mine time plus petrol a simple sorry what a joke rang Grayson line they said will investigate give us a couple of days

When or if you speak to support (customer service) you hope you will get to speak to someone in Australia (not the Philippines), only to wonder with the lack of support that you receive if there is any benefit to that at all. Both as bad as each other.

Poor product quality and customer service(virtually none). In multiple cases, they sent me wrong product and when I raised the issue, they came up with all the rubbish logic. Once, they deducted almost 5K from my credit card without any invoice and I had to lodge complain through the card company. After details investigation, it was concluded in my favour and the money was recovered.

Other companies use them as the gateway to sell their quality failed products and garbage so buyers should keep their expectation low. To save time and money, I will recommend not to use them at all.

Great people easy fast transaction from start to finish, it was very easy to sell my car the sales person was very helpful the money was paid to me fast

Purchased item. Booked a day/time to inspect/collect. The lady at the customer service desk was absolutely disgusting, no people skills at all. I asked if i could plug the the purchased item into the wall to test before accepting, and was told "NO".Dodgy. you may inspect as long as it doesn't involve seeing if it works before signing for it.
First and last time i will use them.

In the title it states service history....... no it has a incomplete service history. The photos are deceiving at best. The car had been sunken in a swamp, mud and water under the carpet and the chassis rail’s and sill are full of mud and rust. And in the description it states
Body good
Interior good
What a joke buyer beware

Bought 4 things with moving parts of GraysOnline, all 4 needed major works to make the semi operational. Poor customer service, never buy from them again. Misleading information in description.

Have used their app a number for bidding on their online auction (at different times), app always buggy i.e. bids not updating, pages freezing etc. Furthermore; when you actually win an auction, there’s total disregard for your good purchased, example is buying items categorised as “collectables”, and they stick their adhesive lot number labels directly on original packaging, which then damages the packaging upon trying to remove label. Has happened to me a number of times now; sent emails to their customer service email to lodge complaint, no response, they’re only interested in turning a buck. Buyer beware, consider using other reputable auction houses.

"Do not approach the desk until you are called!"
"Do not lean on the desk!"
"Car!?"
Ah the sounds of nature in Grays Vic.
Not since I waited outside a headmasters office have I seen so many people standing in line, confused and terrified. These guys are hilarious. Bureaucratic bullies who drank the kool-aid at the Centrelink customer service training program. A masochists dream day out.
Made my day anyway!
So you want to bid on something? I did. Were the other bidders real? Who cares but the process was clunky as all hell. Managed to win!! I think
Waiting on my WINNERS email.
Still waiting 15 hours later.
On hold to their customer service department........60 minutes on hold so far. Centrelink again.
Love these guys. Go and spend the day