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CmullSouth East Queensland, QLD
Best customer service I’ve ever received!
My parcel was delayed due to couriers being overwhelmed with orders. I was most concerned and sent an email to Hampers with bite to make a complaint, thinking it was an error on their part. A representative emailed me back, on a public holiday no less, explained the situation and apologised even though it was not their error. They gave me reassurance and could’ve waited until after the long weekend to do so, but did not. My friend loved the products and is still raving about them. This family owned business is truly genuine and great value for money.
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Andrea PollardPerth, WA
How to review when you don't deliver
Ordered a hamper for my mother for her birthday, since no one is able to visit in current situation. You took the money but didn't deliver. I'm beyond devastated....reading the reviews I'm not alone. Disgusting......
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JennySouth East Queensland, QLD
Incorrect date of delivery
Ordered a hamper to be delivered to a friend in Melbourne specifying date of delivery as the 17th April which date is to be a special milestone birthday for her. She received it yesterday! As this was to be a lovely surprise for her while she is socially isolated, I was quite disappointed!
3 comments
Hi Beth, I have not retained the order details, but thanks for getting back to me.
Beth J.Hampers With Bite
No worries Jenny, if you'd like to email us at [email protected] with the email address used to place the order and I'll look into it for you.
Kind regards
Beth
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UmeshSydney, NSW
- 2 reviews
Missed delivery, with no apologies/compensation
Had ordered a hamper for a business connect end of Nov. Had to follow up twice on order tracking number but did not receive it timely. The order was also not delivered until January. Poor customer service, never going to place any future orders folks...this is it!
3 comments
Beth J.Hampers With Bite
Hi Umesh, thank you so much for your review although of course I'm sorry to see it.
When your order was placed, our system glitched and unfortunately our Production team didn't see it. Due to the high... Read more
Beth, I appreciate your prompt response and the transparent explanation. While I am fine to give "hampers with bite" another go, assuming this won't re-occur, I would really encourage you and your tea... Read more
m to look at your process and technical glitches that made this happen rather than the person involved...because the same thing could happen to any of your clients in future. Good Luck! UmeshBeth J.Hampers With Bite
Hey Umesh
I have sent you an email going into a bit more detail, the glitch was temporary and our system providers have assured us they've fixed it. I appreciate that there were multiple aspects to wh... Read more
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Impressive Hampers made easy.
I always send a Xmas Hamper to my hairdresser (and the rest of the team) every year. They loved it - both food and drinks. There was a great selection from which to choose and the whole process was easy and user friendly. I'll definitely be using this company for my next hamper purchase.
1 comment
Beth J.Hampers With Bite
Hi, thank you so much for your 5 star review! Great to hear the hampers go down well with your hairdresser (lucky them!) and that you liked our whole range :)
Looking forward to being your gifting partner in future!
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Judy MariaSouth East Queensland, QLD
- Verified customer
Great hampers easy to order!
Ordered staff gifts for Christmas and thought the whole process was very easy. Had a question about my invoice (I'd ordered just before a sale!) And the team helped me out very quickly.
Will definitely be using them again
1 comment
Beth J.Hampers With Bite
Hi Judy, thanks so much for your 5 star review! Glad to hear the team could help you out :) Looking forward to working with you again.
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Review collected in partnership with Hampers With Bite
turpsWestern District, VIC
- 2 reviews
Great gifts
Great service and quick del8very people pleased with there gifts for christmas would buy gifts from you again have recommended your business to all my friends great business love your work
2 comments
Beth J.Hampers With Bite
Hi, thank you so much for this review! Great to hear everyone loved their gift and that you've passed the word on to your friends :) Looking forward to working with you again!
Thank you for your comment
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TDA NSW LtdSydney, NSW
Perfect Gifts
Perfect Hampers, better than what I expected, excellent quality, comprehensive and easy to use website, customer service was outstanding, speedy delivery. I will definitely come back - Thank you so much
1 comment
Beth J.Hampers With Bite
Morning, thank you so much for this review! Great to hear the hampers exceeded your expectations and that everything else went smoothly :)
Looking forward to working with you in future!
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KayleneMetropolitan Adelaide, SA
Customer Service Excellent
First time I used Hampers with Bite was at Christmas. The process was quick, easy and efficient. Everything happened the way they said it would in the ordering, invoicing, payment and delivery date.
There was a mix up with who the gifts were for and one family member missing out. I contacted Immi to share the experience. Immi was excellent, resolved the issue promptly, offered a replacement, resent the missing gift and nothing was to much trouble. When you receive great service like that it makes you know you will definitely use Hampers ...Read more
1 comment
Beth J.Hampers With Bite
Hi Kaylene, thank you so much for this five star review! I'm so glad that the initial process was so smooth - that's great to hear.
I'm sorry that there was a mix up of the gifts, but it's great that ... Read more
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- Verified customer
Christmas Bonanza
Ordered Christmas Hamper from UK for delivery to my daughter and family in Australia. Selected this particular hamper as it focussed on yummy treats for all the family to enjoy and no alcohol. Only thing they didn't like was the olives!
1 comment
Beth J.Hampers With Bite
Hi Sheila, thanks so much for your review! Glad to hear your family liked their hamper apart from the olives - I'll let our Buyer team know about this so we can work on improving our hampers going forward :)
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VernaWestern Australia
Easy and quick
Ordered last minute for interstate family. The hampers looked good and the prices were very reasonable. Order and delivery went very smoothly. I thought the choices available were a great variety for everyone.
1 comment
Beth J.Hampers With Bite
Hi Verna, thank you so much for your 5 star review! Great to hear everything went smoothly and I'm sure your family loved their gift :)
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Gary S.Perth, WA
Excellent service even in Xmas week
I needed two hampers sent out during the week leading up to Xmas. When I had a query about one of them, I received instant help and both of the hampers arrived on time. Can't ask for more than that.
1 comment
Beth J.Hampers With Bite
Hi Gary, thanks so much for your review! Glad that the team was able to help you quickly during the Christmas craziness. Hope your lucky recipients enjoyed their gifts!
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GabbySydney, NSW
Best hampers purchased
Hampers came in a good time frame, good condition and beautifully packaged. The wine is of good quality for cost . Very happy with product and will order in the future
1 comment
Beth J.Hampers With Bite
Hi Gabby, thank you so much for saying these are the best hampers you've purchased - what a compliment!! Glad you liked the wines (we taste test them all ourselves of course!) and that you'll be back :)
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The reviewer stated that an incentive was offered for this review
Theresa HollisMurray Region, NSW
- 3 reviews
Great value
I checked out several hampers and found Hampers with Bite, so glad I did, great value, great service and a wide range of hampers with prices to suit everyone, can really recommend them to anyone thinking of buying a hamper as a gift or for yourself.
1 comment
Beth J.Hampers With Bite
Hi Theresa, thank you so much for your review! I'm so glad you found us too and it's amazing to hear that you're so happy with the experience :) Looking forward to helping you provide gifts for your loved ones in future!
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- Verified customer
Terrible
We ordered 30 Hampers for our clients at Christmas time, all were sent without our company name on the cards so our clients had no idea who they were from. On top of it they were ALL addressed to one of our clients May and Kelvin. Customer service sent out a letter to our clients the next day apologising but once again they were ALL addressed to May and Kelvin. We chose Hampers with Bite because they were the most affordable for a large group of people. I guess you get what you pay for ! Safe to say we will never use Hampers with Bite again.
1 comment
Beth J.Hampers With Bite
Hi Monica, thank you so much for your time on the phone just now.
Again, please accept my apologies for the issues with your order - we've identified the glitch that caused this and how to fix it, so ... Read more
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Good things come in hampers with bite packages
Affordable and delightfully presented hampers for all tastes and budgets. Shoutout to Immi who also provided great customer service when I had submitted my enquiry regarding an existing order. Would order from them again.
1 comment
Beth J.Hampers With Bite
Hi Carla, thanks so much for your 5 star review and shouting out Immi! Great to hear you loved the hampers (and our price points), looking forward to working with you again!
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ToniSydney, NSW
- 2 reviews
Outstanding Customer Service
The Customer Service Officers went above and beyond the call to assist me locate two Christmas Hampers that although delivered to the correct location failed to reach the nominated Recipients and subsequently went missing thereafter
Their persistence and determination finally uncovered that the paperwork placed on my Order by the Courier Company charged with delivering the boxes had vital information missing from the delivery details and ended up in a mail room instead of its correct location on a different floor
Following up on this informat...Read more
1 comment
Beth J.Hampers With Bite
Hi Toni, thank you so much for this glowing review!
I am so glad to hear that, although there was an issue with delivery, that this was fixed and that everyone is happy with the resolution :)
I'll pas... Read more
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fayeBAU
- 5 reviews
Perfect gift
I bought 3 of these for gifts & everyone loved them. I will buy again whenever I need a gift
Excellent products no rubbish beautiful packaging.
Perfect for when you don't know whatvto buy
1 comment
Beth J.Hampers With Bite
Hi Faye, thank you so much for your review! So glad to hear you think the hampers are beautiful - we're very proud of them too :)
Looking forward to working with you again!
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The reviewer stated that an incentive was offered for this review
TaraSydney Surrounds, NSW
- 4 reviews
Amazing hampers at very reasonable prices
Hampers with Bite supplied our staff and clients with Christmas hampers. They were amazing! Beautifully presented, quality products delivered on time. Our staff and clients were very impressed. Thank you!
1 comment
Beth J.Hampers With Bite
Hi Tara, thank so much for your 5 star review! I'm glad to hear your staff and clients loved their gifts.
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Lynda S.Pilbara, WA
- Verified customer
Delivery after Xmas not before
Was to submit date of delivery and opted for the week beginning 15 December in order that get to my daughter for Xmas followed up via email on the 24 dec received no response followed up again very upset on 28 December was told it was supposed to be delivered by courier on 23rd december but they had no notification of delivery from courier. Hamper was finally delivered on 29th December and although well received by my daughter I was most disappointed she did not have the surprise for Xmas won’t use this company again
1 comment
Beth J.Hampers With Bite
Hi Lynda, thank you so much for your honest review although I'm sorry to hear about it. I can see your gift was despatched on the 11th and Jamie has already been in touch with the couriers to find out... Read more
why it took so long to be delivered. I will also be putting in a formal complaint with them on your behalf; please accept my sincere apologies for this. I will be in touch with you directly to discuss a resolution as I do not want anyone to feel this way.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Emmaasked
Can anyone varify what the beer/wine products are like? Is it a quality beer or wine?
Many thanks
2 answers
Happy with their service, especially that we could pick some extras to add to our orders. Excellent choice of wine! Everything delivered in good condition and at arranged time. Definitely five stars from our company.
Beth J.Hampers With Bite
Hey Emma, we have a wide variety of wines and beers in our products including ones that are available in big stores like Liquor Land etc. We are big fans of quality and don't include anything we don't personally like the taste of in our hampers!
Majella Gasked
How do you actually get in touch with someone?. Ordered 2 hampers on dec 10th and still have not heard anything but money taken from PayPal. These were Christmas presents. Emailed company and no response. Very disappointed and will NOT use again I want a refund or will be raising a ticket with PayPal
3 answers
Natasha G.Hampers With Bite
Hi Majella, my name is Rory I can assist can you please text me through your number 0433 293 391
Hi, hampers with bite have now replied.
Such a shame this has happened, im sure they will sort this out for you.
Good luck !
I hope so. I have forwarded the number to the person who was to receive the hampers as I am the other side of the world. He will follow up for now and let’s hope it will be sorted
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Beth J.Hampers With Bite
Hi Jenny, thank you for leaving your review.
ber so I can have a look into what happened here? I'm sure your friend still loves her gift and appreciates the kind gesture despite the gift being early! I really hope that this doesn't put you off using us in the future.I've had a look through our recent orders under Jenny but can't find any with a delivery date of the 17th April, would you please message us your order num... Read more