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Reviews

4.3

312 reviews
5
(244)
4
(19)
3
(2)
2
(5)
1
(42)
  • Product Quality
    4.7 (82)
  • Return Claim MadeYes (5) · No (88)
  • Customer Service
    3.9 (44)
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Cmull

CmullSouth East Queensland, QLD

Best customer service I’ve ever received!

published

My parcel was delayed due to couriers being overwhelmed with orders. I was most concerned and sent an email to Hampers with bite to make a complaint, thinking it was an error on their part. A representative emailed me back, on a public holiday no less, explained the situation and apologised even though it was not their error. They gave me reassurance and could’ve waited until after the long weekend to do so, but did not. My friend loved the products and is still raving about them. This family owned business is truly genuine and great value for money.

Customer Service
Product Quality
Return Claim MadeNo

How to review when you don't deliver

published

Ordered a hamper for my mother for her birthday, since no one is able to visit in current situation. You took the money but didn't deliver. I'm beyond devastated....reading the reviews I'm not alone. Disgusting......

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline order
See all answers
Jenny

JennySouth East Queensland, QLD

Incorrect date of delivery

published

Ordered a hamper to be delivered to a friend in Melbourne specifying date of delivery as the 17th April which date is to be a special milestone birthday for her. She received it yesterday! As this was to be a lovely surprise for her while she is socially isolated, I was quite disappointed!

Return Claim MadeNo
Store LocationOnline
3 comments
Hampers With Bite
Beth J.Hampers With Bite
Jenny
Jenny

Hi Beth, I have not retained the order details, but thanks for getting back to me.

Hampers With Bite
Beth J.Hampers With Bite

No worries Jenny, if you'd like to email us at [email protected] with the email address used to place the order and I'll look into it for you.



Kind regards
Beth

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Umesh

UmeshSydney, NSW

  • 2 reviews

Missed delivery, with no apologies/compensation

published

Had ordered a hamper for a business connect end of Nov. Had to follow up twice on order tracking number but did not receive it timely. The order was also not delivered until January. Poor customer service, never going to place any future orders folks...this is it!

Customer Service
Product Quality
Return Claim MadeNo
3 comments
Hampers With Bite
Beth J.Hampers With Bite
Umesh
Umesh
Hampers With Bite
Beth J.Hampers With Bite

Impressive Hampers made easy.

published

I always send a Xmas Hamper to my hairdresser (and the rest of the team) every year. They loved it - both food and drinks. There was a great selection from which to choose and the whole process was easy and user friendly. I'll definitely be using this company for my next hamper purchase.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Hampers With Bite
Beth J.Hampers With Bite

Hi, thank you so much for your 5 star review! Great to hear the hampers go down well with your hairdresser (lucky them!) and that you liked our whole range :)
Looking forward to being your gifting partner in future!

Judy Maria

Judy MariaSouth East Queensland, QLD

  • Verified customer

Great hampers easy to order!

published

Ordered staff gifts for Christmas and thought the whole process was very easy. Had a question about my invoice (I'd ordered just before a sale!) And the team helped me out very quickly.
Will definitely be using them again

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Hampers With Bite
Beth J.Hampers With Bite

Hi Judy, thanks so much for your 5 star review! Glad to hear the team could help you out :) Looking forward to working with you again.

Review collected in partnership with Hampers With Bite

turps

turpsWestern District, VIC

  • 2 reviews

Great gifts

published

Great service and quick del8very people pleased with there gifts for christmas would buy gifts from you again have recommended your business to all my friends great business love your work

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelbourne
See all answers
2 comments
Hampers With Bite
Beth J.Hampers With Bite

Hi, thank you so much for this review! Great to hear everyone loved their gift and that you've passed the word on to your friends :) Looking forward to working with you again!

turps
turps

Thank you for your comment

TDA NSW Ltd

TDA NSW LtdSydney, NSW

Perfect Gifts

published

Perfect Hampers, better than what I expected, excellent quality, comprehensive and easy to use website, customer service was outstanding, speedy delivery. I will definitely come back - Thank you so much

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Hampers With Bite
Beth J.Hampers With Bite

Morning, thank you so much for this review! Great to hear the hampers exceeded your expectations and that everything else went smoothly :)
Looking forward to working with you in future!

Kaylene

KayleneMetropolitan Adelaide, SA

Customer Service Excellent

published
Customer Service
Product Quality
Store LocationOnline
1 comment
Hampers With Bite
Beth J.Hampers With Bite
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  • Verified customer

Christmas Bonanza

published

Ordered Christmas Hamper from UK for delivery to my daughter and family in Australia. Selected this particular hamper as it focussed on yummy treats for all the family to enjoy and no alcohol. Only thing they didn't like was the olives!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBought on line
See all answers
1 comment
Hampers With Bite
Beth J.Hampers With Bite

Hi Sheila, thanks so much for your review! Glad to hear your family liked their hamper apart from the olives - I'll let our Buyer team know about this so we can work on improving our hampers going forward :)

Verna

VernaWestern Australia

Easy and quick

published

Ordered last minute for interstate family. The hampers looked good and the prices were very reasonable. Order and delivery went very smoothly. I thought the choices available were a great variety for everyone.

Return Claim MadeNo
Store LocationVictoria
1 comment
Hampers With Bite
Beth J.Hampers With Bite

Hi Verna, thank you so much for your 5 star review! Great to hear everything went smoothly and I'm sure your family loved their gift :)

Gary S.

Gary S.Perth, WA

Excellent service even in Xmas week

published

I needed two hampers sent out during the week leading up to Xmas. When I had a query about one of them, I received instant help and both of the hampers arrived on time. Can't ask for more than that.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Hampers With Bite
Beth J.Hampers With Bite

Hi Gary, thanks so much for your review! Glad that the team was able to help you quickly during the Christmas craziness. Hope your lucky recipients enjoyed their gifts!

Gabby

GabbySydney, NSW

Best hampers purchased

published

Hampers came in a good time frame, good condition and beautifully packaged. The wine is of good quality for cost . Very happy with product and will order in the future

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Hampers With Bite
Beth J.Hampers With Bite

Hi Gabby, thank you so much for saying these are the best hampers you've purchased - what a compliment!! Glad you liked the wines (we taste test them all ourselves of course!) and that you'll be back :)

The reviewer stated that an incentive was offered for this review

Theresa Hollis

Theresa HollisMurray Region, NSW

  • 3 reviews

Great value

published

I checked out several hampers and found Hampers with Bite, so glad I did, great value, great service and a wide range of hampers with prices to suit everyone, can really recommend them to anyone thinking of buying a hamper as a gift or for yourself.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Hampers With Bite
Beth J.Hampers With Bite

Hi Theresa, thank you so much for your review! I'm so glad you found us too and it's amazing to hear that you're so happy with the experience :) Looking forward to helping you provide gifts for your loved ones in future!

  • Verified customer

Terrible

published

We ordered 30 Hampers for our clients at Christmas time, all were sent without our company name on the cards so our clients had no idea who they were from. On top of it they were ALL addressed to one of our clients May and Kelvin. Customer service sent out a letter to our clients the next day apologising but once again they were ALL addressed to May and Kelvin. We chose Hampers with Bite because they were the most affordable for a large group of people. I guess you get what you pay for ! Safe to say we will never use Hampers with Bite again.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Hampers With Bite
Beth J.Hampers With Bite
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Good things come in hampers with bite packages

published

Affordable and delightfully presented hampers for all tastes and budgets. Shoutout to Immi who also provided great customer service when I had submitted my enquiry regarding an existing order. Would order from them again.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Hampers With Bite
Beth J.Hampers With Bite

Hi Carla, thanks so much for your 5 star review and shouting out Immi! Great to hear you loved the hampers (and our price points), looking forward to working with you again!

Toni

ToniSydney, NSW

  • 2 reviews

Outstanding Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Hampers With Bite
Beth J.Hampers With Bite
fayeB

fayeBAU

  • 5 reviews

Perfect gift

published

I bought 3 of these for gifts & everyone loved them. I will buy again whenever I need a gift
Excellent products no rubbish beautiful packaging.
Perfect for when you don't know whatvto buy

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Hampers With Bite
Beth J.Hampers With Bite

Hi Faye, thank you so much for your review! So glad to hear you think the hampers are beautiful - we're very proud of them too :)
Looking forward to working with you again!

The reviewer stated that an incentive was offered for this review

Tara

TaraSydney Surrounds, NSW

  • 4 reviews

Amazing hampers at very reasonable prices

published

Hampers with Bite supplied our staff and clients with Christmas hampers. They were amazing! Beautifully presented, quality products delivered on time. Our staff and clients were very impressed. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Hampers With Bite
Beth J.Hampers With Bite

Hi Tara, thank so much for your 5 star review! I'm glad to hear your staff and clients loved their gifts.

Lynda S.

Lynda S.Pilbara, WA

  • Verified customer

Delivery after Xmas not before

published

Was to submit date of delivery and opted for the week beginning 15 December in order that get to my daughter for Xmas followed up via email on the 24 dec received no response followed up again very upset on 28 December was told it was supposed to be delivered by courier on 23rd december but they had no notification of delivery from courier. Hamper was finally delivered on 29th December and although well received by my daughter I was most disappointed she did not have the surprise for Xmas won’t use this company again

Return Claim MadeNo
Store LocationOnline Australia store
1 comment
Hampers With Bite
Beth J.Hampers With Bite
Page 1 of 16

Questions & Answers

Emma

Emmaasked

Can anyone varify what the beer/wine products are like? Is it a quality beer or wine?

Many thanks

2 answers
Sam
Sam

Happy with their service, especially that we could pick some extras to add to our orders. Excellent choice of wine! Everything delivered in good condition and at arranged time. Definitely five stars from our company.

Hampers With Bite
Beth J.Hampers With Bite

Hey Emma, we have a wide variety of wines and beers in our products including ones that are available in big stores like Liquor Land etc. We are big fans of quality and don't include anything we don't personally like the taste of in our hampers!

Majella G

Majella Gasked

How do you actually get in touch with someone?. Ordered 2 hampers on dec 10th and still have not heard anything but money taken from PayPal. These were Christmas presents. Emailed company and no response. Very disappointed and will NOT use again I want a refund or will be raising a ticket with PayPal

3 answers
Hampers With Bite
Natasha G.Hampers With Bite

Hi Majella, my name is Rory I can assist can you please text me through your number 0433 293 391

Ann
Ann

Hi, hampers with bite have now replied.
Such a shame this has happened, im sure they will sort this out for you.
Good luck !

Majella G
Majella G

I hope so. I have forwarded the number to the person who was to receive the hampers as I am the other side of the world. He will follow up for now and let’s hope it will be sorted

Get an answer from our members and Hampers With Bite representatives

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