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EmmaSydney Surrounds, NSW
- Verified customer
Do not order from here!
Can’t give 0 stars so I gave 1....
I ordered and didn’t receive my items until 6 weeks later.
And when I tried to apply them they just fell off the wall and wouldn’t stick.
I requested a refund, and they only gave me a partial refund cause they decided to charge me postage even though I got free postage for spending over $40.
Currently in a email conversation with “[name removed]” to get the rest of my owed money.
Disgusting customer service.
Will be reporting to ACCC if they refuse to give me my money back.
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- Verified customer
Fraudulent company
Do no order anything from this company. They are based out of China and I had to report them to my bank. My order confirmation says 5-8 business days. I have waited almost 3 months and still no product. I emailed back and forth with "Ivy" whose only response is "can you wait a little longer?". They provided me with a tracking number that was fake. Horrible company. Avoid at all costs.
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EvanaSydney, NSW
Avoid. Avoid. Avoid.
Company is run out of China. Their shipping timeframe of 5-7 days is pure fantasy. Reality is they didn’t ship the items until 15 days after I ordered. Won’t advise you of any delays. Back and forth with “Ivy” like everyone else who just keeps repeating “wait a little longer” product finally turns up after FIFTY DAYS. An absolute joke of a company.
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Not an Australian product as advertised
I ordered some wall decals for a babies nursery and have had to follow up as others who have left a review. I was given a tracking number with no other information and in following up today was told by Ivy that it’s being shipped from China. It’s been about 5 weeks since I ordered them. It makes sense now given Coronavirus and the delays on shipping, however I thought I was purchasing an Australian product. Doesn’t sound like they will make it any time soon!
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What a joke! Don't order from them!
I wish i had read all these reviews first!! Purchased items from them on 3rd March, followed up a couple of weeks later to be told they were shut due to Covid-19 and only just got back and they shipped it on 16th March. Its now 14th April, Ivy advised it was being shipped from China, however they state on website that they are located in Australia. No mention of Items being shipped from China anywhere, no mention of shipping delays due to Covid19 on their website, no mention of Covid19 in general like all other retail websites. When questioned...Read more
about all the above points, it was ignored. They offered 10% discount once items recieved, i declined and asked for a full refund of which the response was they cant when items are in transit. I told them i dont want the items i just want money back and the response was the same "in transit, could you wait a little longer?" I asked for the courier company they use, no info provided. Its just a mess, its been 6 wks, no items, they have my money and Ivy is just a broken record on repeat. Stay away from purchasing from them!! Don't waste your time!Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Awful company do not order from here
If I could leave a zero star rating I would, they don't even deserve one star. I ordered decals for my babies nursery on January 31,2020. I never received my ordered in 5-7 business days as stated on the website, so I emailed them on February 19, 2020, she responded saying she was on "Vacation" and could be back in a week, and would send out right away, well that was a lie. I emailed her again on March 2, confirming the order was processed. She said no we just got back on March 1, will send it out a couple of days.
Now 5 days ago, I messaged t...Read more
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FloSouth East Queensland, QLD
- 3 reviews
False advertisement
I ordered my items on the 18th of Feb, the lady named Ivy said they will be posted asap. I emailed her 2 days ago and she responded that they are on break due to corona virus. She said staff are printing the items now. I dont know when i will recieve my items but it was a false advertisement saying postage within 5 to 10 days.
I am very disapointed with the service.
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WatsonSydney, NSW
- 2 reviews
Poor customer service and not Australian company
I placed an order on 20 Feb and received an email notifying me that the order has been processed, but no email regarding shipping or delivery.
Followed up on 28th Feb (as order should have arrived) and requested an ETA as I still hasn't received any delivery details. Received a response on 29th Feb to say that the office was closed and staff were not allowed in office due to virus.
This would have been okay, if this information was provided prior to purchasing or a subsequent email updating me on the status was sent. Instead, I only received...Read more
this info after chasing the order. 2nd March I still have not received an update on order status and have sent another email requesting a refund. The website appears to be an Australian website, but have found out through PayPal that's it's a Chinese based company, which is very misleading.Similar opinion? Write a review on ieatwords.com.au!
MrsfergGreater Melbourne (Metropolitan), VIC
- 4 reviews
Don't do it
I ordered on the 2nd of Feb, had to contact them on the 13th to see where my order was as I hadn't received any info and was told they were on holidays and would be back in 1-2 weeks. 2 weeks later and still nothing. I have asked for my money back (27th Feb) and asked when it would be back in my account and haven't heard from them.
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- Verified customer
Terrible.
They are on a “break” for a week. See pic below. What the heck? They should advertise that then. Terrible service... and after reading other reviews they will prob never send my item.
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James
- 2 reviews
Did not deliver perfect product but communicated issues clearly.
I had a print made for a significant event. However there was a small issue with the writing. Seller showed concern about the issue and was happy to partially refund the cost for me to rectify. Although I am not completely happy with the mistake, the product was nicely made and came safely wrapped. I would also like to commend Ivy's (designer) communication was great. I would be happy to give them another go.
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- Verified customer
SCAM!!!!
Do not order from this site - I have waited months, sent numerous emails and still haven't receied items - have received emails telling me to give it more time - it's been 6 months !!! DO NOT BUY FROM THIS SELLER
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will never order here again
i placed my order in january,i still have not recieved my sons stickers,i emailed them multiple times they finally replied with ''sorry rebecca we are currently on holiday we will make your stickers when we get back on the 10th of feb and will ship to you asap'' still i have no stickers and they sent an email today saying ''we are unable to get into our office because of the corona virus we are sorry.......
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Carissa J.Greater Melbourne (Metropolitan), VIC
Average
I ordered 3 decals. Took longer than advertised to come. 2 of them look great and stayed on. The most expensive fell off in 1 day they said they would send out a replacement 3 months ago. and now no one will contact me back after multiple emails. All I want now is my money back.
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Not located in Australia, slow service and poor quality
Ordered these is it’s listed as an Australian site.
Not sent within the 3 days advised.
When chased up a full week out later, was given tracking from China.
Quality was not in line with that advertised
I would avoid at all costs
Update..item never arrived. No option for returns despite their being a link online. The link takes you nowhere with no option to lodge a return
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Carly H.South Australia
Brilliant service and fantastic product
I ordered over the Christmas period and was a bit concerned I hadn’t heard anything or seen a status change for my order. My order arrived within 12 days and very happy with product. Ivy followed up my email asking status within 24 hours. Thanks Happywallz. Will order again
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MausyGreater Melbourne (Metropolitan), VIC
- 2 reviews
Love my decals
I really like these decals - they add a little interesting twist in my kitchen - the quote above the walk-in pantry and the balloons on the side panel between my fridge and kitchen bench top
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Awesome product
Postage took the exact time it said, and when I checked in with ivy she was very quick to respond and keep me updated! I’m very happy with the decals for my sons room very easy to apply and look so good!
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Wheres my order
Really disappointing, I ordered my stickers on the 30th October and still haven't received anything. My baby is due any day and wanted the nursery set up. Now I have blank walls. Will not recommend this company to anyone.
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ladyj
- 42 reviews
This company appears to be a fraud
I have ordered over 3 weeks ago and queried my order - nothing! I have paid and have had no further contact. This company "appears" to be Australian but has misrepresented itself and is actually based in China. I'm about to contact the ACCC.
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Questions & Answers
Janelle D.asked
Hi Happy Wallz,
I have just emailed you, but realized that I probably should have contacted you via your page.
I was inquiring as to the estimated date of arrival of my wall mural ordered earlier this month.
I cannot find an email from you with this information.
Please assist.
Kind regards,
Janelle Davis
No answers
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