JessSydney, NSW
- Verified customer
Scam - do not sign that agreement
Scam. Don't sign that agreement - you're signing your life away. Don't make the same mistake I did, these guys need to be put out of business.
I knew I should never have gone to these guys because of the abysmal reviews I read. But I desperately wanted to believe in them so I went against my gut.huge mistake.
I got to the "office" (which is an unmanned chair in a graphic designers office.) and a guy called [name removed] (who has no idea about cars) brought the car round from some elusive "yard". The car stank of cigarettes and had cigarette as...Read more
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Neil S.Hunter Region, NSW
- Verified customer
Great Experience with James at Hellocars
I’ve waited till end of warranty to do this review so I can comment on the whole shebang from start to finish. James was very professional, courteous and followed through on doing what he said he would promptly. Can’t recommend him highly enough - thanks very much James, it was a pleasure doing business with you.
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BlickaSydney, NSW
- 5 reviews
- Verified customer
Excellent 21st Century Way To Buy A Car - These Blokes Are Unreal
Matt from Hello Cars sold us our RAV4 in immaculate condition.
It's a new 21st Century way to buy a car where there's no car yard. They bring it to you for a test drive for a very small fee and definitely no blah blah blah sales talk. Even though there's a small fee for the test drive it saved us much more than that in petrol and time driving around dealing with shonksters and looking for a suitable car.
Best thing is the three day test ownership. Pay for the vehicle, drive it for three days and if you don't want it you get all your money b...Read more
ack. Sure beats a few times around the block. We asked for a couple of extra things and got them no trouble at all. They even bought the vehicle straight to our mechanic so he could check it over before departing on the initial test drive. That's confidence in what you're selling! So, if you're willing to get with the modern world and buy a car primarily on-line then, based on our recent experience, we can surely recommend dealing with Matt at Hello Cars.Similar opinion? Write a review on ieatwords.com.au!
V RSydney
- 4 reviews
- 1 like
- Verified customer
Excellent experience
A very positive experience with a very interesting new way of buying/selling used cars. From our first contact with the excellent Rebecca, everyone we dealt with at HelloCars was unfailingly friendly, good-humoured, helpful, informative and communicative. We didn’t end up buying the car we test drove, but that was due to a personal seat-comfort factor and nothing to do with the car itself which was very fairly priced (we’d done our prior research on this make and model) and well presented. We’d also paid a $500 deposit to ‘hold’ the car for 7 ...Read more
days so we could organise the test drive and that was immediately refunded as soon as I let Rebecca know we wouldn’t be buying the car. I must say it was also a real delight to have a fixed price for a car and know you didn’t have to go through the extremely wearing farce of haggling down an overpriced vehicle with a used car salesman in a dealership office if you decided to buy it. I know some people enjoy that sort of thing, but there’s a lot of us who hate it! The ability to have your chosen car brought to your door for a test drive is also a wonderful convenience. And, although we didn’t get to try this option out as we didn’t buy the car, their offer of the ability to return the car for a full refund within three days after you buy it is quite amazing. I would certainly have no hesitation in using HelloCars again. A very easy and positive experience.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Perfect service
Vesh & James are the best in terms of delivering a service to a customer. All runs smoothly and professionally. Easily contactable and quickly respond to customer inquiries. Highly recommended service.
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AntonySydney, NSW
- Verified customer
Very positive experience
Very happy with the HelloCars experience. Despite being somewhat sceptical, HelloCars exceeded expectations in both professionalism and flexibility. Processes were transparent and I was able to communicate with ease thanks to the livechat feature.
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Matthew BSydney
- Verified customer
Dream Experience
Buying a new car can be intimidating for anyone but Hellocars make the process so simple. From the moment you make contact their staff are so helpful and friendly right to the moment they deliver your new car. I couldn't recommend them highly enough.
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- Verified customer
So easy and secure
We found a 2014 Nissan Pulsar with excellent condition. HelloCars delivered the cars in front of my office's door, I had 7 days to test it for free and when I decided to keep it, I just had to sign and scan a paper, and it was done. I can't believe how fast it was. The Sale Specialist who followed me was very patient and called me many times to check if everything was ok. I can't be happier with this experience. I'll recommend HelloCars for sure!
1 comment
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DavidAdelaide
- Verified customer
A purchase for a car enthusiast.
My last Fiat is a 1950 Topolino. I have owned it for 48 years, and at 16 years old when I bought it, now takes pride of place in my garage. We needed to upgrade to an other car that would allow us to keep up with members of the Italian Made Car Club of SA. I found our Abarth 124 Spider on HelloCars a couple of weeks ago and had it transported to SA, taking delivery on Monday 22ND. Oct.2018. My joy in the last 4 days has been fantastic. The car has been every thing and more than I could have asked for. I can see us hanging on to this car along w...Read more
ith the Topolino for many years to come. We would like to thank the people at HelloCars that made the purchase a smooth and enjoyable experience. At all times HelloCars showed the patients needed to help old people like us to navigate the computer in this process. Thank you Brendon and HelloCars . Kind Regards Helen & David Nelson.1 comment
Paul H.HelloCars
It was an absolute pleasure David, we hope you enjoy that beautiful Abarth for many years to come!
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- Verified customer
The best online dealership!
HelloCars are awesome! They actually focus on their customers and they are super friendly. I’m so happy with the car I purchased:)
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- Verified customer
Absolutely the easiest and most convenient way to sell a car! Flawless service
Had to sell my wife's car as we were upgrading to a larger car and was thinking of selling it privately as you normally get more money that way and trade in prices at dealers are notoriously low ball figures. However, the hassle of trying to put up a listing and then having to organise for random people come and inspect your car and take it for a test drive and to do this multiple times until you got the price you wanted was not appealing to me. This is where HelloCars steps in.
I had looked on their website and got an instant offer which ...Read more
was about $3000 more than the instant offer from their competitors. The final price was actually $4000 more than what the other company had offered and I believed the price was probably only $1500-$2000 less than what I would have got had I sold it privately. The best part of the process was the flawless service I received from James Kosseifi. My initial contact was on a Tuesday, then I booked an inspection to be done at my home on a Sunday, confirmed the final price offer and they picked up the car from me on a Friday. So all up, it only took 11 days from start to finish to sell my car with no stress, no haggling, and the convenience of having them come to me to do all the necessary inspections at a time and place that was convenient for me. It was easy to contact James via phone or email and all responses were within 24hrs. We still had finance owing on the car as well and HelloCars sorted that out by paying out the remaining finance amount to the bank and paying us the remaining balance from the sale price. As I am time poor, this was the perfect way to sell our car and would highly recommend them to anyone wishing to sell their car quickly and at a reasonable price. I would definitely use HelloCars again in the future.1 comment
Paul H.HelloCars
Thank you so much for your kind words John!
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GrahamElliottSydney
- Verified customer
Very misleading
I approached them to sell my car for me. I obtained two on-line quote ranges within a few weeks of one another, both showed a similar price range. The inspection was organised well and the person from Red Book gave the car a thorough examination. They called me on Friday evening which was not convenient and agreed to call again the following morning at a set time. They didn't call and I had to call them. I was then told that they had made a mistake with my quotes and offered me in the high $30K's for the car rather than the mid to high $40K's which I'd been led to expect by their estimates (the car is in very good condition). It is my opinion that they either deliberately mislead people, or simply do not know their business.
1 comment
Paul H.HelloCars
Hi Graham, we always aim to deliver the highest standard in customer service so please accept our sincerest apologies. HelloCars guarantee our quotes with a $50 Price Promise in the event that our off... Read more
er falls below the range you were quoted, it is absolutely never our intention to mislead customers with our quote range and rest assured that the quote presented for that vehicle has since been updated on our website.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great way to buy a car!
Couldn't be happier with my HelloCars experience. Love my new car and the customer service was excellent - I couldn't fault it. The staff were so helpful and made sure the whole process went smoothly.
1 comment
Paul H.HelloCars
Thank you so much Sue!
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AmirSydney
- Verified customer
Typical Used Car Dealers, Don't Believe the Hype.
They wanted me to pay $49 for the right to test drive the car.
Worse, they tried to pressure me into paying a $500 deposit to 'secure' the car before I had even seen it!
Top notch business model!
1 comment
Paul H.HelloCars
Hi Amir! As an online dealer, customers can reserve a car at any time using the online checkout cart. We always suggest reserving the vehicle with a fully-refundable deposit when booking a test drive ... Read more
to avoid the disappointment of someone else purchasing the car. Rest assured that your deposit is full-refundable and we offer a 7-day money back guarantee policy so there's no pressure to buy with HelloCars!Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Very Impressed - Excellent Service
Just bought a car from Hello Cars and I am very impressed. The Hello Cars team was very professional and helpful along the entire process which was extremely easy and without surprises. I took the car for an independent pre-purchase inspection during the 7-day money back period and the mechanics confirmed that the condition of the car was very good. Overall, I am very satisfied and will definitely use their services again.
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- Verified customer
The crème de la crème
The team is amazing, they always picked up my calls and answered all my questions. They kept me informed every step of the way. I was a little skeptic about the $500 deposit but it was awesome. I got my dream car for a great price and I could not be happier. They made me feel comfortable and I didn’t feel pressured to make a purchase
The cherry on top of the cake is that 7 day money back guarantee, 3 months Warranty and the 12 Roadside assist. My car was serviced before it was delivered to me. YES!!! They deliver. I honestly cannot fault them for anything. Well Done guys I would recommend to everyone I know
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CASHIE
- 6 reviews
- Verified customer
Excellent company and service
Made every thing easy from start to finish.Easy way to sell your car or buy one.Excellent way to do business.Thanks
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- Verified customer
Really good service
I made my purchase online, I found this very helpful considering I was moving interstate st the time and didn’t have the time or the motivation to go searching for car dealers. Also the face that the car is delivered to your location is very helpful when you don’t know your way around your new city. The purchasing process was very easy, almost too easy!
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KirstyMErina, New South Wales
- 2 reviews
- Verified customer
Great concept with perfect customer service
From the start I had Chris as my contact and he was brilliant. Explained everything perfectly and was always available to answer any questions. I never had to chase anything as he was always organised and the whole transaction was seemless. Thank you so much
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- Verified customer
Great service. Great price.
Empathetic, caring service from a very professional team. I would not hesitate to use them again - for buying or selling.
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Questions & Answers
Frank Duxasked
Why do you take payments before the week starting on rentals? And when advised that the car is due for a service you disregard?
No answers
Harryasked
Hello
HelloCars
We live in WA, my wife and I have two sons who live in Melbourne, we visit fairly regularly, we need a cheap car to use when in Melbourne.
For local travel but also to the Vic /NSW border area as well.
We are looking at $5000.00 dollars, but understand that it will be up there with the number of ks, and agewise as well.
We are not too sure how to go about this, for what we want, and to get a reasonable deal?
Perhaps you may be in a different bracket for this type of cheaper car purchase?
But we would be interested in how this might happen, and how much your charges will be, as we have a set budget we need to work towards.
This is an initial have a klook enquiry, but all your information would be appreciated. We are looking at the next three months.
Thankyou, you have some great reviews.
John and Anne Bradshaw.
No answers
Yayapasked
If I would like to inspect the car, where is your showroom location so I can have more options car to inspect?
No answers
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Paul H.HelloCars
We're so glad to hear that you had such a great experience Lucille, thank you for taking the time to leave us such a glowing review!