??!

Reviews

4.1

56 reviews
5
(41)
4
(3)
3
(1)
2
(1)
1
(10)
  • Ease of Use
    3.0 (2)
  • Product Quality
    4.2 (5)
  • Return Claim MadeYes (1) · No (4)
  • Customer Service
    3.0 (2)
Previous
Next
  • Verified customer

Easy to use.

published

The website is simple and easy to use. I managed to quickly find the exact model of car and got an online quote of around $14k which is much better than I was expecting. In the end, I decided to keep the car for another year or two, but would use them again.

Gary

Gary

  • 2 reviews
  • 1 like
  • Verified customer

Horrible service!

published
2 comments
Gary
Gary

30 mins back, I have got notification that Hellocars have processed the refund. As usual they have realised quite late that they need to process the refund. I believe they have very poor control on their processes and systems!



HelloCars
Paul H.HelloCars
  • Verified customer

Great idea, execution could be better

published

I bought two-year-old car from them. Car is in great condition as advertised. There were two issues during the process. No 1. They brought me wrong car. It was the same model and colour, but different variant and rego. Simple mistake I presume. No 2. Odometer was at 21k instead of 19k.

1 comment
HelloCars
Paul H.HelloCars

I'm glad to see that we could still deliver an overall positive experience for you! We really appreciate your feedback and understanding on this matter, rest assured we have taken the appropriate steps to ensure that it doesn't happen again!



Online Vehicle Sales Sites

Find out how HelloCars compares to other Online Vehicle Sales Sites

Know better, choose better.

Compare all
Renov8er

Renov8erNewcastle

  • 2 reviews
  • 4 likes
  • Verified customer

Waste of time. Stay away!

published

I received an online quote of around $10,000. I was happy with the range and booked an inspector. Inspector came (30 mins late) and he was not a mechanic or has any tools to inspect the car. Saw some old oil marks from distance (already fixed years ago) and reported it as a current oil leak. Received $3,500 offer. Such a waste of time. Never again.

2 comments
HelloCars
Paul H.HelloCars
Renov8er
Renov8er
  • Verified customer

Straightforward

published
2 comments
Con
Con

It took 2 days for them to return the money to my financier

HelloCars
Paul H.HelloCars
Vik

Vikcampbelltown

  • 2 reviews

Good Team, you can trust them.

published

I got great deal from them. Team has bit of communication gap & I had to do a few follow ups. But overall very happy with their service & I believe they are good people to deal with. I will make 2nd purchases them .

Anthony

AnthonyOATLEY

  • Verified customer

Buying a near-new car without the hassle.

published
1 comment
HelloCars
Paul H.HelloCars

Thank you for taking the time to write us a review Anthony, glad you had such a great experience! Enjoy your new car!

XY Ooi

XY OoiSydney, NSW

  • 6 reviews
  • Verified customer

Actual quote lower than online range estimate

published

I read some good reviews on this page hence decided to try this dealer for the sale of my car. Unfortunately im disappointed as my experience is far from a good one. The online quote range provided looked good but the actual offer following the inspection was more than $2000 lower than the lower range of the online quote. As im typing this review HelloCars sent through a $50 Woolworths voucher to compensate for our time wasted. I take that as a gesture of goodwill, for this reason im giving a 3 Star instead of the original 1 Star I had in mind.

1 comment
HelloCars
Paul H.HelloCars

We certainly don't like to break our promise which is why we always back our quote with a $50 gift card. We are constantly improving our pricing algorithm so we really appreciate your feedback and for giving HelloCars a go!

Dan

DanSydney, NSW

  • 3 reviews
  • Verified customer

Convenient, but a headache and poor service.

published
3 comments
HelloCars
Paul H.HelloCars
Dan
Dan
Dan
Dan
Online Vehicle Sales Sites

Find out how HelloCars compares to other Online Vehicle Sales Sites

Know better, choose better.

Compare all
Amy

Amy

  • 2 reviews
  • 1 like
  • Verified customer

Overall, would definitely buy from again.

published
Raj K

Raj KCroydon

  • Verified customer

Sold my car quickly with them

published

This was done all online and was very fast. Im happy because i had already put deposit on my new car and it was all quick

Blueray6

Blueray6North Sydney

  • 3 reviews
  • Verified customer

Really easy and straight forward

published

These guys purchased my Mazda last week and couldn't have been easier. Came to my house on a Saturday to inspect it, picked it up later the next week and money was in my account that day. Was a bit sceptical early on but they were really clear as to what was going to happen on the phone and whole thing was just simple.

  • Verified customer

Don't Bother

published
3 comments
HelloCars
Paul H.HelloCars
dissapointed
dissapointed

I certainly did not receive the voucher.

HelloCars
Paul H.HelloCars

Just so we can confirm your identity, could you please give us a call on 02 8278 9250 and we will be happy to organise.

Chris P

Chris PSydney, NSW

  • 3 reviews

Waste Of Time

published

I made an inquiry via Carsales about a vehicle which turned out to be for sale through HelloCars. Rang the number and was subject to a long winded spiel about how great HelloCars are. After repeatedly asking where the car was and when I could test drive it, I was told that a 'valet experience' could be arranged for me to test drive the vehicle and it would 'only' cost me $49.00 for the privilege. I am not paying in advance without seeing the car. Nor am I paying to take a car for a 30 minute test drive. This is a $30,000 car. If you want to sell it, don't charge potential buyers to look at it. I don't need the proposed big red bow on the bonnet of the car I buy from HelloCars. Sell your big red bows and do away with the $49.00 gouge.

1 comment
HelloCars
Paul H.HelloCars
Rudolf

RudolfKariong

  • Verified customer

They saved me so much time and I love my car

published

I don't have much time to go out and shop for a car around. Experience with HelloCars was great. I could do everything from my office and over the phone. I didn't have to travel anywhere and meet with somebody. They delivered the car right in front of my work place and I tested it for couple of days and bought it. The car was exactly what they advertise on the website. I have been driving my car for 10 000 Km now and had my first check and everything is great. No problem. I really loved the experience.

Online Vehicle Sales Sites

Find out how HelloCars compares to other Online Vehicle Sales Sites

Know better, choose better.

Compare all
  • Verified customer

Seamless process, we love our new car!

published

My wife and I are expecting our first baby and wanted to upgrade from our hatch to a bigger car that would fit everything in. Hellocars got us a good price on our trade in and I liked that our new car was checked by a mechanic. The warranty on the Mazda CX-9 and the 7 day money back gave us piece of mind. They advertise that they take the hassle out of the process and I really experienced this first hand.

Thanks!!

1 comment
HelloCars
Paul H.HelloCars

We really appreciate the great feedback David, so glad we could help you!

Waste of 1 hour.

published
2 comments
HelloCars
Paul H.HelloCars
mackam
mackam

Thank you for your comment. However you didn't listen the car was not in a accident. It is mechanically and structurally solid.!!!
Thank you.

Fredrick

FredrickSydney

  • 2 reviews

Great customer service

published

I sold my car to HelloCars recently and I probably could have got more privately but I got for it almost $2000 more then what I was offered by local dealer. The customer service is very friendly, helpful and always very clear about how it works and offer was in range that was quoted so no bad surprises. I would recommend!

1 comment
HelloCars
Paul H.HelloCars

Thank you for your feedback Fredrick, so glad we could help!

Time Wasting Exercise

published

After inspection of my vehicle and test drive for car. I was told they will offer less then what they quoted through mail. Reason in market demand is less, it takes 180 days to sell car and few scratch on bumper...Total waste off time... Do yourself a favour sell your car to a dealer or privately....

1 comment
HelloCars
Paul H.HelloCars
Samsforest

Samsforest

  • 2 reviews

was skeptical but what you see is what you get

published

I live in a rural area, Hellocars made it easy to buy with all the info upfront made me feel really comfortable with the process. They then sent the subi to my door, loving it. I’d recommend!

1 comment
HelloCars
Paul H.HelloCars

Thank you for your feedback - hope you enjoy your new car!

Page 2 of 3
See all HelloCars reviews

Questions & Answers

Frank Dux

Frank Duxasked

Why do you take payments before the week starting on rentals? And when advised that the car is due for a service you disregard?

No answers
Harry

Harryasked

Hello
HelloCars
We live in WA, my wife and I have two sons who live in Melbourne, we visit fairly regularly, we need a cheap car to use when in Melbourne.
For local travel but also to the Vic /NSW border area as well.

We are looking at $5000.00 dollars, but understand that it will be up there with the number of ks, and agewise as well.
We are not too sure how to go about this, for what we want, and to get a reasonable deal?

Perhaps you may be in a different bracket for this type of cheaper car purchase?

But we would be interested in how this might happen, and how much your charges will be, as we have a set budget we need to work towards.

This is an initial have a klook enquiry, but all your information would be appreciated. We are looking at the next three months.

Thankyou, you have some great reviews.

John and Anne Bradshaw.

No answers
Yayap

Yayapasked

If I would like to inspect the car, where is your showroom location so I can have more options car to inspect?

No answers

Get an answer from our members and HelloCars representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.