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- Verified customer
Easy to use.
The website is simple and easy to use. I managed to quickly find the exact model of car and got an online quote of around $14k which is much better than I was expecting. In the end, I decided to keep the car for another year or two, but would use them again.
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Gary
- 2 reviews
- 1 like
- Verified customer
Horrible service!
I had booked car for Test drive for 30th of March at 9:00 AM. I did my booking on 29th of March 2018. No one came till 9:15 AM. and no one informed me at any point of time that they are closed. When I called support number, I came to know that they were closed as per the voice message. Got call from someone later to let me know that they are closed and offered me to arrange the test drive for next day. My whole plan went for a toss. They themselves were not aware that they will be closed on this day. You know what? I have ended up buying anothe...Read more
r car on next day morning at 8:00 AM. Hellocars have not given me any service but charged me $49. It is more than 17 days but have not seen any refund. Probably they have too many system issues and want to build their business model using our money! I will suggest to think twice before you interact with them.2 comments
Paul H.HelloCars
Thank you for your time over the phone earlier Garish and I sincerely apologise for your experience. I trust that you have now received your refund and I can assure you that we have taken the appropri... Read more
ate steps to ensure this doesn't happen again. I really appreciate your understanding on this matter and if there is anything further I can do for you please don't hesitate to reach out.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great idea, execution could be better
I bought two-year-old car from them. Car is in great condition as advertised. There were two issues during the process. No 1. They brought me wrong car. It was the same model and colour, but different variant and rego. Simple mistake I presume. No 2. Odometer was at 21k instead of 19k.
1 comment
Paul H.HelloCars
I'm glad to see that we could still deliver an overall positive experience for you! We really appreciate your feedback and understanding on this matter, rest assured we have taken the appropriate steps to ensure that it doesn't happen again!
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Find out how HelloCars compares to other Online Vehicle Sales Sites
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Renov8erNewcastle
- 2 reviews
- 4 likes
- Verified customer
Waste of time. Stay away!
I received an online quote of around $10,000. I was happy with the range and booked an inspector. Inspector came (30 mins late) and he was not a mechanic or has any tools to inspect the car. Saw some old oil marks from distance (already fixed years ago) and reported it as a current oil leak. Received $3,500 offer. Such a waste of time. Never again.
2 comments
Paul H.HelloCars
Thank you for your feedback. I can assure you that our inspectors are all qualified mechanics with all the necessary tools to complete their duties. In this case, we were not able to certify your vehi... Read more
cle due to the oil marks which you referred to. I hope you can understand that this was an objective decision that was made based on the findings at the time of inspection.I assure readers the inspector had only a torch and an ipad. That's it. He came with his personal Toyota Camry (no mechanic van). He had no tools or a simple car jack to confirm oil marks are fresh o... Read more
r not. The lesson from this for others if you have actually an oil leak just degreaser it before the inspection. They have no way of knowing it's there without a car jack.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Straightforward
Very good service. Was hesitant at first because this is an online dealership. They were very true to their words. I bought the car but have to returned it because of some warning lights on the dashboard. True to their words they fixed the car on the manufacturer’s dealership and they gave me another 7 day money back guarantee. Unfortunately, I saw another problem and felt the car was not right for me so I have to return it. The problem was the car itself showing inaccurate tyre pressure reading.
I do not really write reviews but I want to s...Read more
upport honest company, straightforward, and no nonsense. For those of you who have not tried online dealership before, do not hesitate because this is a legit company. 7-day money back guarantee is a BIG plus. If you have questions please feel free to ask me. I will also write another review on how long it takes to get the money back.2 comments
It took 2 days for them to return the money to my financier
Paul H.HelloCars
Thank you so much for your review! I'm very glad that the 7 Day Money Back Guarantee has been so helpful for you and really appreciate you taking the time to share your experience! Also glad to hear t... Read more
hat your refund arrived swiftly, I can confirm that it was processed on the same day that we received the payout letter from your financier.Similar opinion? Write a review on ieatwords.com.au!
Vikcampbelltown
- 2 reviews
Good Team, you can trust them.
I got great deal from them. Team has bit of communication gap & I had to do a few follow ups. But overall very happy with their service & I believe they are good people to deal with. I will make 2nd purchases them .
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AnthonyOATLEY
- Verified customer
Buying a near-new car without the hassle.
My partner and I had agreed that we needed to downsize our family car (Honda Odyssey) and we had settled on a 2016 white or silver Honda CRV 4WD with 2.4 litre engine. It helps to have settled on a particular brand and model when buying a car.
After three days of searching the car websites and dealers, taking a test-drives and then haggling over the price knowing that whatever price was agreed, there would be some kind of additional costs, my partner found a car that was being sold by HelloCars. The price was very fair and reasonable and the c...Read more
1 comment
Paul H.HelloCars
Thank you for taking the time to write us a review Anthony, glad you had such a great experience! Enjoy your new car!
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XY OoiSydney, NSW
- 6 reviews
- Verified customer
Actual quote lower than online range estimate
I read some good reviews on this page hence decided to try this dealer for the sale of my car. Unfortunately im disappointed as my experience is far from a good one. The online quote range provided looked good but the actual offer following the inspection was more than $2000 lower than the lower range of the online quote. As im typing this review HelloCars sent through a $50 Woolworths voucher to compensate for our time wasted. I take that as a gesture of goodwill, for this reason im giving a 3 Star instead of the original 1 Star I had in mind.
1 comment
Paul H.HelloCars
We certainly don't like to break our promise which is why we always back our quote with a $50 gift card. We are constantly improving our pricing algorithm so we really appreciate your feedback and for giving HelloCars a go!
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DanSydney, NSW
- 3 reviews
- Verified customer
Convenient, but a headache and poor service.
Not going to lie, the purchase was convenient. The car seems to work just fine so far.
However, they have made too many mistakes for me to give them a positive review:
On the day my car was meant to be delivered, they scratched the windscreen. Instead of offering to replace it straightaway, I had to NEGOTIATE for them to replace it. The car was 24 hours late, and they offered no compensation, no extra service.
In fact, the area manager called me to say: "We have put in a lot of extra effort for you, like replacing the windscreen, we ...Read more
just want to make sure you are going to buy the car instead of returning it and changing your mind." (They offer a 7 day no questions asked money back guarantee). The fact that the area manager thought he was doing me a favour by replacing a scratched windscreen speaks volumes about their attitude towards customers. The logbook has not been properly stamped, which is quite worrying.3 comments
Paul H.HelloCars
We do apologise if you misinterpreted our intentions. We discovered a small crack in the windshield prior to delivery and simply needed your consent before proceeding with the replacement. I can under... Read more
stand how you may have interpreted this differently, but we prefer to be completely honest and transparent with our customers. I want to stress that it was always our intention to replace the windshield free of charge, but as the purchaser we needed your permission before carrying out the work. The vehicle has a full and up-to-date vehicle logbook service history, if you still believe there is an issue you are most welcome to contact us. We did make a clerical error and paid for your stamp duty on your behalf and wanted to give you the option of choosing the most convenient resolution. There was no additional cost and we appreciate your assistance in having this resolved.6 Month Update
Have had to replace battery ($349)... Read more
Right brake light is dead Logbook definitely not stamped properly (no dates, some pages aren't even stamped) You're a joke. No one ever asked me for my permission to replace the windscreen. I do however remember you calling me to say that my car would be delayed by 24 hours. You said that you would make sure that 'it is repaired'. I said no, I want a brand new replacement. Then your area manager called me to try to make sure I wouldn't back out of the sale. Don't lie Vesh, I was a part of the conversations too. You made so many mistakes in the transaction and you place the blame on the purchaser? I love your proud attitude Vesh, and all the purchased fake google reviews ;)PS If you are considering dealing with HelloCars, please read my story on Google reviews first before making your decision.
Please make sure you also have a look at the screenshot of an email I sent... Read more
the customer representative, Vesh, regarding the scratched windscreen.Similar opinion? Write a review on ieatwords.com.au!
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Amy
- 2 reviews
- 1 like
- Verified customer
Overall, would definitely buy from again.
The good
- The process was exactly as described, it seemed too good to be true. Prices were very reasonable and no need to haggle.
- Car was in great condition, better than expected.
- Customer service was friendly and generally responsive.
- Delivery was great, we travelled from the Hunter Valley and they met us at the train station.
The bad
- Car was advertised with February rego, where it really expired in January. Hellocars were quick to over compensation for the approx. 3 weeks difference but after 12 phone calls I still haven't seen...Read more
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Raj KCroydon
- Verified customer
Sold my car quickly with them
This was done all online and was very fast. Im happy because i had already put deposit on my new car and it was all quick
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Blueray6North Sydney
- 3 reviews
- Verified customer
Really easy and straight forward
These guys purchased my Mazda last week and couldn't have been easier. Came to my house on a Saturday to inspect it, picked it up later the next week and money was in my account that day. Was a bit sceptical early on but they were really clear as to what was going to happen on the phone and whole thing was just simple.
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dissapointedSydney
- Verified customer
Don't Bother
The actual experience and customer service was quite good but the result was ridiculous. They explained that the final price was more than 20% below the bottom of their original range because they had made a mistake when they gave me that original price range (they actually blamed another unnamed company for that mistake).
I rang them again a month or two later for exactly the same car and got the same incorrect price range. When I challenged them they gave another excuse and proceeded to give me the 'correct' price range which was still above...Read more
3 comments
Paul H.HelloCars
We're sorry that you felt you've had a poor experience. In rare cases, for obscure variants such as yours it's not always possible to quote an accurate price range. We stand by our quote which is why ... Read more
we send a $50 voucher via email as an apology when our offer falls outside the quoted range. If you haven't received your $50 voucher via email this is certainly something we can chase up.I certainly did not receive the voucher.
Paul H.HelloCars
Just so we can confirm your identity, could you please give us a call on 02 8278 9250 and we will be happy to organise.
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Chris PSydney, NSW
- 3 reviews
Waste Of Time
I made an inquiry via Carsales about a vehicle which turned out to be for sale through HelloCars. Rang the number and was subject to a long winded spiel about how great HelloCars are. After repeatedly asking where the car was and when I could test drive it, I was told that a 'valet experience' could be arranged for me to test drive the vehicle and it would 'only' cost me $49.00 for the privilege. I am not paying in advance without seeing the car. Nor am I paying to take a car for a 30 minute test drive. This is a $30,000 car. If you want to sell it, don't charge potential buyers to look at it. I don't need the proposed big red bow on the bonnet of the car I buy from HelloCars. Sell your big red bows and do away with the $49.00 gouge.
1 comment
Paul H.HelloCars
HelloCars works a bit differently to traditional car dealers, rather than a quick spin around the block we let our customers 'test own' their car for 7 days. If it's not the right fit, you can simply ... Read more
return the car for a full refund. We know this doesn't suit everyone which is why we offer the $49 valet service as well, where we bring the car to you to test drive on roads you are familiar with - we think it's a much better experience than four left turns around a dealership.Similar opinion? Write a review on ieatwords.com.au!
RudolfKariong
- Verified customer
They saved me so much time and I love my car
I don't have much time to go out and shop for a car around. Experience with HelloCars was great. I could do everything from my office and over the phone. I didn't have to travel anywhere and meet with somebody. They delivered the car right in front of my work place and I tested it for couple of days and bought it. The car was exactly what they advertise on the website. I have been driving my car for 10 000 Km now and had my first check and everything is great. No problem. I really loved the experience.
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- Verified customer
Seamless process, we love our new car!
My wife and I are expecting our first baby and wanted to upgrade from our hatch to a bigger car that would fit everything in. Hellocars got us a good price on our trade in and I liked that our new car was checked by a mechanic. The warranty on the Mazda CX-9 and the 7 day money back gave us piece of mind. They advertise that they take the hassle out of the process and I really experienced this first hand.
Thanks!!
1 comment
Paul H.HelloCars
We really appreciate the great feedback David, so glad we could help you!
Similar opinion? Write a review on ieatwords.com.au!
Waste of 1 hour.
After being contacted and offered guide lines of 16.5k - 17.8k due to demand for a Mazda6 touring 2013 model. A 1 hr inspection/ test drive was carried out (which i had'nt been made a ware of a time frame prior) All the positives of the car ie new brakes, door seals near new tyres. all warranty Mazda service records itemized electronics and Nav system updates, recent service (1 week) carried out. none of this taken into account. However due to surface (skin) damage and repaired fully by a executive repair shop (whole new bumper) which the inspe...Read more
ctor did not pick out! until i foolishly mentioned. the report went in rear-ended damage i was contacted 4 days later, due to this an offer was not being made on this basis... a 20 min conversation ensued discussing the report and pointing out the inspector had to ask of any damage quite clearly the rear-ending was so severe he missed it!!.... very poor reporting, experience and waste of time...would not recommend the service.!! want new cars at used car prices...good luck!2 comments
Paul H.HelloCars
We're very sorry you felt you had a bad experience. We maintain very strict quality benchmarks at HelloCars and in this case we were not able to make an offer for your vehicle due to indications of pr... Read more
ior accident damage. We appreciate your time is valuable which is why our inspection comes at no cost or obligation to you. Speaking with you as the vehicle owner is all part of the inspection process as we believe in trust and transparency.Thank you for your comment. However you didn't listen the car was not in a accident. It is mechanically and structurally solid.!!!
Thank you.
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FredrickSydney
- 2 reviews
Great customer service
I sold my car to HelloCars recently and I probably could have got more privately but I got for it almost $2000 more then what I was offered by local dealer. The customer service is very friendly, helpful and always very clear about how it works and offer was in range that was quoted so no bad surprises. I would recommend!
1 comment
Paul H.HelloCars
Thank you for your feedback Fredrick, so glad we could help!
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Time Wasting Exercise
After inspection of my vehicle and test drive for car. I was told they will offer less then what they quoted through mail. Reason in market demand is less, it takes 180 days to sell car and few scratch on bumper...Total waste off time... Do yourself a favour sell your car to a dealer or privately....
1 comment
Paul H.HelloCars
We are sincerely sorry about your experience Jim. HelloCars is committed to only certifying cars that offer exceptional value and quality to our customers which in this case would not have been possib... Read more
le inside the quoted range due to the condition of the vehicle. We understand your time is valuable which is why our inspectors come to you at no cost or obligation.Similar opinion? Write a review on ieatwords.com.au!
Samsforest
- 2 reviews
was skeptical but what you see is what you get
I live in a rural area, Hellocars made it easy to buy with all the info upfront made me feel really comfortable with the process. They then sent the subi to my door, loving it. I’d recommend!
1 comment
Paul H.HelloCars
Thank you for your feedback - hope you enjoy your new car!
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Questions & Answers
Frank Duxasked
Why do you take payments before the week starting on rentals? And when advised that the car is due for a service you disregard?
No answers
Harryasked
Hello
HelloCars
We live in WA, my wife and I have two sons who live in Melbourne, we visit fairly regularly, we need a cheap car to use when in Melbourne.
For local travel but also to the Vic /NSW border area as well.
We are looking at $5000.00 dollars, but understand that it will be up there with the number of ks, and agewise as well.
We are not too sure how to go about this, for what we want, and to get a reasonable deal?
Perhaps you may be in a different bracket for this type of cheaper car purchase?
But we would be interested in how this might happen, and how much your charges will be, as we have a set budget we need to work towards.
This is an initial have a klook enquiry, but all your information would be appreciated. We are looking at the next three months.
Thankyou, you have some great reviews.
John and Anne Bradshaw.
No answers
Yayapasked
If I would like to inspect the car, where is your showroom location so I can have more options car to inspect?
No answers
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Gary
30 mins back, I have got notification that Hellocars have processed the refund. As usual they have realised quite late that they need to process the refund. I believe they have very poor control on their processes and systems!