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5 questions from our users

Frank G.

Frank G.asked

Do have small freezer



1 answer
Hisense
Jasmine F.Hisense

Hi Frank,
Sorry what is the question you have ?

Donna

Donnaasked

I AM SO upset as I just bought the HR6VFF177A had it delivered and turned it on after 4 hours and after one hour felt the side of the freezer and it is hot ........not just warm. I can only imagine how much energy this must use and how much extra heat is pumped into the room. What can be done?

11 answers
Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry an explain further why the sides are hot.

Donna
Donna

Thank you for your reply. I will call the support team.



patricia w.
patricia w.

I just bought HR6VFF177A and mine is doing the same thing with the hot sides so is that normal or a fault i would like to find out before i put food in it

Ann

Annasked

The outside of the freezer is REALLY hot to touch is this normal?
The model is HR6VFF177A

2 answers
Hisense
Jasmine F.Hisense

Hi, If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.

Alicia
Alicia

Have the same thing happening, changed the power points! I changed setting from cooler to cold, the alarm seems to turn off!!



Cindy W

Cindy Wasked

please help i have a hisense hr6vff177a chest greezer doir left open it defrosted mow has red alarm light wont ho off snd appesrs to not be freezing can someone help

2 answers
Walt_uk
Walt_uk

Not a technician but sounds like the defrost timer is stuck on defrost (apparently it is a known problem). Need to get a tech to look at it and if it is the defrost timer ask to install the compatible Westinghouse defrost timer $20 extra but far better quality than Hisense $hit

Walt_uk
Walt_uk

Further to my response, you can try this to manually change the timer. The defrost timer is located just above the compressor and lower left side at the rear of the unit. You can use a flat screwdriver to manually turn the small "knob" clockwise until it clicks. If the freezer starts, the timer is bad. If it does not start, the thermostat is bad.

pablo

pabloasked

Where is the hisense freezer made?

1 answer
Steve
Steve

Hisense products are manufactured in China.

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