- Sign in
- Write a review
I bought my Hizero gen 1 about 3 years ago and although it cleans well when it is working, it does not work very often. It went back 2 or 3 times for service and I've had to contact support several times to get assistance fixing it on my own. Most recently, the roller stopped rotating and all Hizero would offer was a reduced price gen 2 model. They should have replaced it the 2nd or 3rd time it was returned for repair while it was still under warranty instead of waiting until it was out of warranty. After my experience with gen 1, I am done with Hizero. The only reason it gets 2 stars is it does a nice job cleaning the floors on the occasional times that it works. After this last problem, I'm cutting my losses and getting rid of it.
Purchased in for $400.
- Build Quality
- Value for Money
- See all answers
- 8 reviews
- 3 likes
So many problems…. Usually doesn’t work. If you want to clean up a mess, you might need to spend 30 min mucking around with it and cleaning every crevice to get it to work. The dirty bucket turns into a cesspool. Right now it doesn’t clean at all and I have no idea what’s the problem now. We have hardwood floors and if my wife leaves it in a spot for two or three days it leaves permanent damage. Hard to plug into power. We’ve had to buy several replacement parts if you make the mistake of letting it dry up or get too wet or whatever they told my wife. When it works well, it’s great. But 40 pct of the time I want to throw it into a skip.
Purchased in for $800.
- Build Quality
- Value for Money
- See all answers
Hello Steve1973, I'm sorry to hear this feedback. I'd like to address a few comments please, "hard to charge" lifting it onto the charge base from above is the best technique to ensure it sits flush o...
Read moren the base and make contact with the charge points, "leaves permanent damage on floors" We recommend storing the Hizero on the charge base when not in use, but we have not been advised of this issue before, re floor damage. All wet and dry floor cleaners will require some extra maintenance and parts to be replaced over time, no matter the brand. We are here to help and perhaps a service would be beneficial. Please contact Anne in customer support on 03 9894 1400 or [email protected] and she can assist. Thanks for the feedback we are always looking to improve the appliance. regards Dino MD
It’s not self cleaning if I have to clean five different parts for it to work
I’ve had this mop for over three years - when we first got it - it was great - then it started streaking constantly and we needed to clean it and all the other little parts - including the water tank and every other part of it.
When it works it’s brilliant but when it doesn’t it can take me half an hour to clean it -
I don’t think I would recommend it just because of how much you have to clean it when the product claims to be self cleaning
When we first had ...
Read moreissues - tech support were rude and tried to charge us for the second return For cleaning!!!! They had to teach us how to clean it so we could get it to work which meant a lot of different parts - the container that holds the dirty water - I had to figure out myself that you also had to clean where the tubing comes in to make sure it would catch waterPurchased in at The Good Guys for $800.
- Build Quality
- Value for Money
- See all answers
Hello Rowena, thanks for your feedback. Please note if you purchased 3yrs ago that would have been the F801 model, the current model is the 803. As for your comments re cleaning, unfortunately all wet...
Read more & dry floor cleaners will require regular cleaning and parts replacement over time, no matter the brand. I have found that cleaning as you go makes it quick and easy and should only take around 5 minutes. You mentioned our tech support was rude apologies if this occurred but this contradicts the experience of other customers. Regarding our "cleaning charges" this would only apply if the Hizero had been returned for service in a dirty condition, ie not cleaned and debris not removed. OH&S regulations don't allow tech support staff to work on appliances that are not clean. We also have many "how to videos" on our website and you tube which can be viewed explaining how to clean all parts of the appliance. Of course we pass on all feedback to head office so that we can continually improve the appliance. Regards Dino MD
- 3 reviews
- 1 like
Good when it works but expect so much more. Very high maintenance. Would not recommend
After persevering with this mop for over 2 years I have finally given up and decided to buy a different electric mop.
The Hizero mop is fine when it works but I have to deep clean the device at least 3 times every time I clean my floors in order for it to work properly. It honestly feels like I spend more time maintaining it then I actually do cleaning with it. I expect more given its price. I have contacted the Hizero customer care team and they have been friendly, but all they suggest is to deep clean the machine - which yes, it does temporarily resolve the issue/s butni feel like I shouldn't have to do the deep clean so many times just to clean my floor once a week. I dont have the same issues with a cheaper mop.
Purchased in at TVSN (TV Shopping Network) for $800.
- Build Quality
- Value for Money
- See all answers
Hello David sorry to hear you are not satisfied with your Hizero. Just wanted to clarify a couple of points, if you purchased in Dec 2022 you have an 801, an earlier model than the current F803. If yo...
Read moreu do choose to purchase another cordless wet and dry floor cleaner I can assure you they all require regular & ongoing maintenance no matter the brand you choose. Any appliance that picks up hard waste & liquid waste does require some extra cleaning & maintenance. We are always here to assist even on fathers day. Our support team can be reached on live chat 7 days a week or by phone during business hrs. if you're a dad, please enjoy your day. Regards Dino MD
Find out how Hizero Bionic Hard Floor Cleaner compares to other Steam Mops & Hard Floor Cleaners
Know better, choose better.
- 3 reviews
- 1 like
Loved it in the beginning. When the hizero mop works it is fantastic and convenient. But then the problems keep arising. I have taken it into the hizero shop more times than I can count. I have been receiving a full water tank code almost every week since about a month after ownership. I clean the unit, I wipe the sensors and do everything customer service tells me to do. Sometimes it works again for a week or so longer other times it needs to be serviced. Sometimes something as little as turning the mop can bring on the code. I am so over having a mop that is unusable 70 percent of the time. I waste so much time fiddling with it. Why won’t they replace my mop????!!!!!
Purchased in for $699.
- Build Quality
- Value for Money
- See all answers
Hi Courtney apologies for the delayed response, could you please send us your details to [email protected] attention to Anne and we will look into this matter for you. regards Dino MD
- 4 reviews
- 2 likes
It seems that every time I use my Hizero it has an issue. You have to get down on all fours to clean the thing, almost turning yourself inside out to do it. I will admit that the customer service is very good, and they have an answer for everything. However, the Hizero is just not worth the money they are asking. I would not recommend this product.
Purchased in at TVSN (TV Shopping Network) for $699.
- Build Quality
- Value for Money
- See all answers
Hi Emma thanks for the feedback. From my experience i found cleaning as i go to be the best method and cleaning on a bench or table is easier than on the floor. Please note that all wet & dry floor cl...
Read moreeaners require a little more cleaning due to hard waste and liquid waste mixing, it tends to get into all parts of the cleaning head. We do our best to show the quickest & easiest way to clean the Hizero. If you can drop it into one of our shops the tech will give it a once over to ensure its working correctly. I'm sure you have seen these videos but i have attached our troubleshooting guide which may help. regards Dino MD https://hizero.com.au/customer-service/hizero-videos/hizero-trouble-shooting/
I can assure you that I clean this machine every single time I use it. It is spotless. I replaced the roller and now the machine will not allow me to clean the floors because the fault light indicat...
Read moreing that the roller needs to be replaced will not turn off and allow me to use my machine that I paid $699 for. I have followed all of the instructions, including replacing the roller, and then pressing the button for 15 seconds to re-set the machine, all to no avail. Every nook and cranny is clean with no residue/hairs/muck. Now my machine is out of warranty, it is now up to me to bring it to you for repairs? I don't think so. I am putting it out on the rubbish pile where it belongs.
- 2 reviews
I owned this machine a year now. The first month was great, then the problems started. Water lines everywhere, filters (the sponge type) blocked every 3 week (that they said to me at the phone will never going to be on sale, and I just need to request them for free, and now they are selling them). 4 months after bought it, I had to sent it back to check it and they told me was just the roller. They give me one "free"
So, this problems "solve" buying accessories every 6 months, and you will spend $85 more (Rollers and filters plus postage) on...
Purchased in for $700.
- Incentivised Review No
Hello Cassandra, we are sorry to hear you are not satisfied with the Hizero, We are here to assist and as you mentioned our customer support are always available to help. Like most other appliances ex...
Read moreposed to water and floor debris it will require some maintenance and also consumables to be replaced as they wear out. This is a normal occurrence with floor care products. The regular cleaning will also ensure you achieve optimum performance while cleaning your floors. Of course we are always working with Hizero head office to improve the product during its lifecycle. Regards Dino MDRelated Articles
The right to repair movement in Australia is calling for companies to make it easier for their products to be repaired. Here are some electronics and appliance manufacturers who are starting to listen and make it more feasible for consumers to repair, rather than replace, their items.
Staying at home doesn’t have to be a drag, even if you’re isolating. With the right products, you can still eat, drink, and relax as if you’re on holiday, so that your summer staycation is something special.
Home is where the heart is. And with these reliable, Award-winning household appliances, home can be where the rest of the body and mind take comfort, too. Based on consumer reviews over the last year, we've picked the best household appliances to buy in 2022, from air purifiers to steam mops.
- 4 reviews
- 4 likes
Great to begin with but soon the constant machine maintenance becomes laborious.
At first I loved this machine but it didn't take long to realise how much maintenance it took to keep it working perfectly. Cleaning of its internal parts was constant & so damned hard, so much more than the "self cleaning" that's advertised. I ended up using my vacuum cleaner on the floor prior to its use to try & cut down on maintenance & although pre-vacuuming helped, the Hizero still required lots of cleaning. The constant filling/emptying of the tiny water tanks was annoying plus I had an operational issue which resulted in it being sent...
Read more to Brisbane for repair under warranty after just a few months. Overall, it just got too hard - in the end I dreaded using it due to the maintenance & finally resorted back to my trusty spin mop & bucket. I sold the Hizero after 7 months & have absolutely no regrets apart from loosing so much money on this overpriced floor cleaner. Unfortunately my review on the Hizero web site was removed by the company which was unfair - I believe we are all entitled to know the pros and cons of a product.Purchased in at TVSN (TV Shopping Network) for $699.
- Incentivised Review No
Hi there, sorry you did not enjoy the Hizero. We welcome all feedback.
I would like to make a few comments, all appliances exposed to water and hard waste will require some maintenance, done regularly...
Questions & Answers
Can it be used on laminated floors?
Hi Joanne, yes it will work on all hard surfaces including laminated floors.
https://hizero.com.au/customer-service/hizero-videos/how-to-use-your-hizero/
https://hizero.com.au/see-it-in-action/
I’ve been using the hizero for 3 months on my
Tiles and floor boards I’ve replaced the roller already once as there is always a horrible smell coming from
The hizero I clean it after every use - using the self clean and washing out all the compartments but it still smells. When I use it on my floor it leaves a Dewey icky smell. I notice you say you can use anything but your cleaning solution but I don’t find it that effective. To be very clear I never use it to clean up spills I always paper towel it and wipe it then I use the hizero but it always smells. Can you please suggest why this might be?
Hi Karolina could you please use our live chat feature on our website so we can have a two way discussion about this issue, thanks Dino MD
I have old unsealed hardwood floors (in some rooms) and some cracked tiles- would the hizero still be suitable?
Hi Kate, with unsealed wood it would absorb the water, so i would say no. To check this further use the live chat feature on our website and upload some picture so the team can review and advise. thanks again, Dino MD
Get an answer from our members and Hizero representatives
Details
Features
- The Hizero Bionic Hard Floor Cleaner is suitable on hard floors, tiles, laminate and wooden floors.
- The bionic functionality allows this handy cleaner to sweep and mop at the same time. It uses a polymer roller to absorb both wet and dry waste. Liquids and solid waste is separated into two compartments inside the mop - the 200mL trash tray and the 500mL waste water tank. These can then be disposed of accordingly.
- The convenient cordless operation means you don’t have to navigate around furniture or worry about running out of cable.
- Hizero states that its Bionic Hard Floor Cleaner is highly economical, and can clean a 100m2 of floor area in 8 minutes, with 1 litre of water and 0.01kW electricity.
- This bionic floor cleaner operates at a noise level of 60dB, which is equivalent to a normal conversation in a restaurant or office.
- A lithium-ion battery accommodates 60 minutes of running time.
- After you’ve manually cleaned the parts of the cleaning head, the built-in cleaning function will make sure there are no blockages stopping waste from being suctioned.
Points of Praise
- The Hizero Bionic cleaned so thoroughly that it often left floors sparkling clean, much to reviewers’ delight.
- Keeping the machine clean is easy, thanks to the waste separation system.
- This hard floor cleaner often proved to be a particular favourite with reviewers who have toddlers and pets.
- The Hizero Bionic makes mopping an efficient process, saving reviewers much precious time.
The Hizero Bionic makes light work of dirty hard floors, and is a dream to clean with. Its excellent cleaning capabilities have earned Hizero a 2022 ieatwords award for Best Steam Mop & Hard Floor Cleaner. Top points were awarded for the hard floor cleaner’s solid build quality and ease of use.
 |  | |
|---|---|---|
| Category | Steam Mops & Hard Floor Cleaners | Steam Mops & Hard Floor Cleaners |
| Price (RRP) | $899.00 | $799.00 |
| Water Tank Capacity | 0.5 L | |
| Running Time | 60 min | |
| Weight | 3.9 kg | |
| Manufacturer Warranty | 2 year(s) | 2 year(s) |
| Colour / Finish | White | White |
| Release date | ||
| Discontinuation date | ||
| Replaced by | Hizero Bionic Hard Floor Cleaner F803 | |
| Manual | Download manual |
Other Steam Mops & Hard Floor Cleaners
Extra Information
Hizero Bionic Hard Floor Cleaner is a ieatwords.com.au Awards Winner for 2022 and 2021. Learn more
Other Steam Mops & Hard Floor Cleaners
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Hello ranny, I'm very sorry to read your review & the issues you have experienced. Whilst I am unable to comment on your specific case (as I don't know the details) I am able to make some general comm...
Read moreents as to why we do see some problems. Most of the issues we see are related to lack of cleaning, lack of maintenance and not replacing the consumable parts as required. Of course like every other appliance brand we do experience technical faults from time to time. But when this occurs we take responsibility and rectify the issue. We do our very best to assist customers and if you would like to email your details to [email protected] I will ask the team to undertake a review and see what we can do. We take all feedback seriously negative or positive and will assist where we can. regards Dino MD, Hizero Australia. Have a great day.