HSBC Everyday Global

I wish I could rate less than 1 star. I have GBP loaded in the account which doesn’t let you withdraw when your are in the UK. When you try to call customer service they are very unhelpful and can not resolve.

Got this debit card in Australia to use overseas. Now over seas and discover the card is apparently faulty. I’m now stranded in Bahrain and unable to get cash using the card. Will be cancelling Hsbc account as soon as i return to Australia. Do not open one of these accounts.

I got this card here in Canada so that my daughter could use it while living in Australia - pay rent, withdraw cash, make purchases. Now that she's attempted to use it in Sydney, it's been declined in every store she's been to. The HSBC help line tells me that as it's an international card, the Australian retailers' machines probably can't read the card!! I am having a real problem understanding why I'm hearing this now. I was explicitly told she could use it anywhere in Australia despite having acquired it here in Canada. It would have been just as easy to stick with a Canadian bank debit card for her.

Opening the account 12 months ago was a bit of challenge, but after three weeks it was approved and I received my card. It is brilliant for transactions in one of the currencies held in the account. For other currencies it was originally very good with the exchange rate being consistently exactly as provided on the Visa website. For the last 2 months, however, the exchange rate used has consistently been less favourable that the VIsa rate which the PDS says is to be used. It seems that the bank is now taking a margin of around 1.4% on foreign transactions in currencies not held in the account. This is very sneaky, not to mention dishonest.

My experience with HSBC has been terrible from start to finish. Even the process of getting access to online banking has been more painful than giving birth, which i have done twice. The level of security checks and activation codes required feels like it is an attempt to dissuade you from using their service, the Customer service is full of waiting, even to register an activation code to actually be able to log in to an online banking account required me waiting on hold for five minutes. The process of getting a loan took no less than 2 months! Its disgusting. I really was so close to pulling the pin so many times and they are only too happy to cancel your application which really cements my belief that they do not actually want customers.

The Hsbc and the woman behind the counter are giving two different policies. Two many paperwork’s required to open a bank. This is 21st century!!!! Basically just happy for me to walk out the door without helping out or offering suggestions. Provided passport and utility bill as per what they required online. Went to branch in Southport being told its not enough.

2019 already and these guys still having their mindsets back to 80s.
With almost everything can be done online these days for almost all banks.
And this, the "Third World Local Bank" still requires you to complete a hard copy FORM and then either send or fax it back to them for a simple Daily Withdrawal Limit increase from AUD $1000 to AUD $2000.
It's such a disgrace.

I had two of these accounts with HSBC and the service was awful. I lost my PIN and it took 4 days for them to issue a new one as apparently that is how their systems work. Overall, pathetic customer service. Stick Clear!