Reviewer Photos & Videos
The Honest Reviewer
- 6 reviews
- Verified customer
Wouldn't cancel my subscription
I am upset as I wanted my subscription cancelled.. I did not like any of the products I received in the first box but they wouldn't cancel my subscription because I'd been given a complimenty glass bottle at the beginning and there by stuck in a contract paying for deliveries which I couldn't stop or afford! I am now out of pocket $147.80.. basically 10 days worth of food shopping.. This will probably be taken down which is sad..
1 comment
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- Verified customer
They won't refund my money
They have decided to help themselves to my more of my money and have claimed its a contract and wont refund it. $65 is alot to take and not refund.
1 comment
BlakeHummingbird
Hi Mike!
Thanks for sending us a chirp via this platform! We assume that you have signed up for our 4-month Health Reset Programme subscription or something similar? This is a 4 month subscription t... Read more
hat compromises of 4 minimum orders before cancellation (including first free order).Similar opinion? Write a review on ieatwords.com.au!
Sophie B.Hunter Region, NSW
- 2 reviews
- Verified customer
Beautiful products and friendly staff
I've tried most things from Hummingbird and have loved everything. Customer service is always very fast and friendly. Im glad they have offered one off purchases instead of subscriptions now as I can't always afford it. However, they are constantly having deals like up to 50% storewide which is amazing so I'd suggest waiting for that. All ingredients are good for you and there are no hidden nasties. Will be buying again and again.
1 comment
BlakeHummingbird
Hey Sophie! Thank you so much for all the positive feedback :) have a great day!
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Catrina L.Darling Downs, QLD
- Verified customer
Average product. Below average customer service.
Signed up with the free deal. Ended up only using half the blendies. They were a bit tasteless. When I had the smoothies for breakfast I was starving for the entire day.
Beware of the current deal they have going. Getting the first pack free means you've signed up for four subscriptions. There was no minimum requirement mentioned during the sign up process. Trying to cancel has been frustrating. They just keep repeating the same information at me.
1 comment
BlakeHummingbird
Hi Catrina,
I appreciate you dropping us a line here. I’m sorry to hear that you’ve not had the best time with us.
... Read more
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Kuls
- 2 reviews
- Verified customer
Warning Worst Business Ever
They blocked me on Instagram and Facebook
- Hidden Subscription Based Business Model
- No return slips when sending product back
- Cheap quality products with nice website to fool consumers
- Hope to never deal with them again
- Be aware! Buy from else where
5 comments
BlakeHummingbird
Hi Kuls,
Thanks for getting in touch. I'm sorry to hear you've had such an experience with us, it doesn't sound ideal at all. As you've mentioned a few issues here I'll break it down a bit:
... Read more
Thanks for your response Blake, why was I blocked from your Social Media Channels?
BlakeHummingbird
Since you posted the same exact content underneath multiple posts, our social media system identified those posts and your account as spam (this happens in order to avoid any bots taking over our page... Read more
s) and took actions to prevent this. Would you like us to remove that ban?Similar opinion? Write a review on ieatwords.com.au!
Chloe-EmmaNorth Queensland, QLD
- Verified customer
My 3 year olds favourite breakfast!
I ordered as an encouragement to try get myself to eat breakfast instead, I found that my three year old can not get enough! I add yoghurt and fruit perfect!
1 comment
BlakeHummingbird
Hi Chloe-Emma,
Thanks for dropping us a line, that is great to hear on both fronts! The fruit and yoghurt combination is definitely on the tops of our lists too!
Thanks again!
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Dom HNew South Wales, 2322
- 10 reviews
Yummo
This is a great product. I had an infection from a tooth that went into my face and I used the cleansing blendie as a healing smoothie and it worked an absolute treat. Thank you Hummingbird
1 comment
BlakeHummingbird
Hi Dom,
Thank you so much for your feedback. We hope you are feeling better as well :)
Have a great day.
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- Verified customer
Customer service
Unfortunately need to leave a 1 star review as I’ve been charged multiple times after attempting to cancel my subscription.
The product wasn’t for me and I was unable to afford the consistent subscription.
AFTER emailing multiple times to cancel my account I was charged twice. Unfortunately for some reason my emails were going directly to their junk folder but this was eventually picked up by the team who apologised and granted me full refund, saying that they had cancelled my order.
I have now yet again been charged and to be honest I’m fin...Read more
1 comment
BlakeHummingbird
Hi Brianna,
I would love to personally look closer into your situation. Unfortunately, as only your first name is captured in this review, it is difficult to find your exact account.
Can you please e... Read more
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- Verified customer
Love love love!
Love the h.bird products, yummy and healthy and the best customer service ever!! I have muesli for brekky every morning in my free mug! Bit disappointed that the blendies don't blend very well and too much packaging but they taste great. My flask was faulty so they replaced it straight away! The free trial of the products is a great marketing strategy and I made use of the $30 off code to get more free products! Would highly recommend to anyone
1 comment
BlakeHummingbird
Hi Dee,
Thank you for your feedback.... Read more
We are glad you are enjoying your mug and flask :) Please share your referral code as much as you like to get more $30 OFF referral bonus. This referral bonus can be stacked as many times as you like, so your future orders can be for free :) We hope you have a fantastic 2020Similar opinion? Write a review on ieatwords.com.au!
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LeahMetropolitan Adelaide, SA
- Verified customer
Amazing customer service
I got automatically charged for a subscription I had cancelled. I sent an email asking to rectify the issue and I had a response, apology and refund promptly. I'm really impressed with their friendly customer service and will definitely be purchasing from them again. Thanks again Hummingbird!
1 comment
BlakeHummingbird
Thank you for your kind feedback Leah!
Have a great 2020 and we hope to see you again soon.
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CDR39Greater Melbourne (Inner), VIC
- Verified customer
I didn't enjoy Blendies. I also feel a bit misled.
About the product: I was disappointed in the difficulty of blending the blendies. Also, I would prefer if they contained a little more protein or fats. There was a LOT of packaging - it looks like there is a recycling program but I won't meet the minimum requirement to participate. I received a free gift of a flask, and the lid was plastic rather than the bamboo the company describes.
About the marketing and customer service: I found the company's claim stating that you could get five smoothies for the cost of one misleading as it doesn't fac...Read more
tor in the cost of milk or fruit or satiating ingredients (there's only a tiny amount of protein in the ball). The company guarantees 100% satisfaction but when I contacted customer service about my dissatisfaction I was not offered the opportunity to return the items or cancel the subscription, just the option to try other products from their range for the remaining 3 months of the subscription. While there was no stipulation of a minimum subsequent order size when I started the subscription, I wasn't able to remove items - I contacted their support team again who quickly removed that restriction and said that it had been a technical difficulty with an algorithm. They also removed the free gift for the second order that had been advertised, without any mention to me that this was done. Most recently, my second order date was pushed back two weeks by the company - I only found out when I logged on to see where the order was. I'm unhappy with the lack of transparency and communication and feel uncomfortable continuing with the subscription on unclear terms so have unlinked my Paypal account until I have time to find said terms, which hasn't been easy on their website.3 comments
BlakeHummingbird
Hi
Thank you so much for your open feedback and sorry to hear that you have had such a negative experience with us. ... Read more
We appreciate you giving us so detailed feedback as it helps us in making our offering better and better. These are always great learning opportunities for us, also taking into account that we are only a small Melburnian team of 6 full time employees. Please find a response to each of your points below. Blendies: we always recommend to all our customers to crumble the Blendies into the blender and add them either as the first or the last ingredient (depends whether you have a standing blender or one which you flip onto the base) so they are kept away from the blades the furthest when hitting the start button of the blender. Please also find the link to our Hummingbird Family Facebook group here with all the tips and tricks from the community: hbird.com.au/family. Also thanks for the feedback regarding the recipes of our Blendies, we are constantly looking into any improvements of the formulation to make them better but also need to pay attention to things like production processes, food safety, texture, blendability and shelf life. Packaging: regarding the environment, we've gone with individual packaging as we're able to use a lighter weight sachet. When packing into bulk packs, a thicker sachet is required which leaves the overall material used about the same weight. The extra good news here is that the sachets are FULLY recyclable through any RedCycle! As our products are all natural and preservative free, keeping them fresh is important in reducing food waste, which we do through our perfectly portioned sachets. We know that household food waste is a major contributor to landfill and we're doing our bit to help while making sure you're getting a healthy, natural breakfast. We also know that a lot of our flock are on the move, so being able to conveniently grab a fresh, nutritious breakfast in the morning is key. A large part of the convenience comes from the comfort of knowing your decisions are good for the environment, your mind and your body! Marketing & Customer Service: a lot of cafe around our office offer superfood smoothies for around $10-$15. Making a Blendie with a Banana and water comes down to approx. $3.50. Of course, depending on the other ingredients you add to the Blendie it can become a little bit more expensive. Regarding the minimum, it seem you had signed up for our Blendies Health Reset Program, which is a 4 deliveries minimum subscription. In order to be able to offer the first delivery completely for free (just pay $9.90 shipping) and even include our beautiful Thermos Glass Flask for free as well, we need customers to commit to at least 4 deliveries in total. However, yes, after each delivery you can however change the selection of flavours to the ones you like the most or replace them with products from our other categories such as porridge or Muesli & Granola. Great to hear that our customer service team was able to remove the technical difficulty with the minimum $ requirement for you. Order Date, Payment & Free Gifts: we had a look into what happened with your second order and it seems like there had been a delay due to a failed payment when trying to create your second delivery including the free gifts. Our system then tried 2 weeks afterwards again but we had notified you of the payment failure via automatic SMS. We hope we could answer all your points and would like to thank you again for the openness. We'll also reach out via email to make sure our feedback reaches you! Have a great holiday period.Thanks Blake. I'll try adding the crumbled blendies in the vitamix after I've made my smoothie.
Note that the payment default was only after I'd unlinked my PayPal account, the order date was pushed ... Read more
BlakeHummingbird
My pleasure :)
Our subscription system is automated and does not require any manual intervention. However, I have already passed on your details to our IT Birdy to have a look at your exact situation ... Read more
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- Verified customer
Careful of the 'free trial' pay for shipping option - it is misleading
I had ordered the 1 month pay for shipping too and had thought it was an amazing deal to get as a present for a family member to try as she LOVES healthy eating and breakfast smoothies. I had a scoured the page to ensure there werent any 'catches' to the deal as it was a great deal but having the following clearly written on the page I had trusted that the company was just wanting to get their product out there and thought it was a really great marketing technique.
1. 'Free trial'
2. 'You can change, skip or cancel your subscription at any ti...Read more
1 comment
BlakeHummingbird
Hi Julia,
We are sorry you did not have a great experience with us and that you had left a negative review before we had the chance to resolve your concern.... Read more
I have reviewed your email you had sent to our customer service team. In your email, I noticed you had provided screenshots of the offer page from the 'Free Blendies Sample' campaign that ran in July. In this campaign, customers received 1 individual blendie ball of each type as a small free sample. This campaign had ended (and its associated discount code) many months ago. Our warehouse would also simply not be able to pack these orders as we do not have these packs available anymore. In our system, we are able to see which offer page you made your purchase based on the discount code applied to your order. The discount code applied to your order was for the '4 month Blendies Health Reset Program'. The only way in which the 4 month Blendies Health Reset discount code could be applied to your order is if you had added this program to your cart through this special offer page: https://www.hbird.com.au/pages/blendies-health-reset-topic-bhr4t As you can see, we have mentioned multiple on these offer pages that this is a 4 month minimum order program. We had highlighted this again above the checkout button. As an incentive to join this program for 4 months, we offer the first order of FULL Blendies (not single balls, like in the July campaign) and our glass flask for FREE. This is usually sold for $89.90, but is an incentive to join the campaign. I will personally contact you now as I would love to chat further to address any concerns you may have :)Similar opinion? Write a review on ieatwords.com.au!
JackieGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Excellent customer service
Great products but even better customer service. I have had a few issues with Australia post and one item that they lost was my hummingbird pack. I contacted hummingbird and within five minutes had a new pack sent out to me and promised that they would follow up with Australia post as I shouldn't have to. Also told that if my missing pack happens to also be delivered aswell as the new one then to keep them both and share with my friends and family which I thought was lovely. Most other companies would require you to send it back. Can't fault the customer service team. Great work
1 comment
BlakeHummingbird
Hi Jackie,
Thank you so much for your lovely review :)... Read more
We are glad we could help and remove one extra stress, especially at this busy time around Christmas and New Year. Have a great day!Similar opinion? Write a review on ieatwords.com.au!
TroypGosford
- 9 reviews
- Verified customer
Hbird watch them they are offering 1 month free and signing you up without disclosure
I ordered the 1 month pay for shipping then 1 month later they charge my bank account again without ordering.
As product was hard and made me sick gave me headaches
Beware cancelled referring this complaint to PayPal
Customer service doesn't care just said change order really
1 comment
BlakeHummingbird
Hi Troy,
I am sincerely sorry you did not have a great experience with us. ... Read more
It appears you have joined our 4 month Blendies Health Reset Subscripton Program. As an incentive to join the 4 month subscription, you would have received your first month order for free (valued at $63.60), plus a free double wall glass flask (valued at $34.90). We try our best to be as transparent as possible with all of our customers by listing the minimum number of orders of the program multiple times on the offer pages. We also list that the this is a 4 minimum order subscription directly next to the checkout button. However, I would hate for you to leave Hummingbird unhappy. I have just personally sent you an email :)Similar opinion? Write a review on ieatwords.com.au!
kelljosh11South East Queensland, QLD
- Verified customer
Love my Hummingbird Brekky Products
I cant recommend Hummingbird products enough! Super Tasty, Nutritional and High quality ingredients ! The team are friendly and are always willing to help. You wont be disappointed!
Im one happy customer!
1 comment
BlakeHummingbird
Thank you so much for your kind words :)
We love having you a part of the Hummingbird Family :D
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- Verified customer
Best possible start to my morning!
I purchased Hummingbirds 4 month reset subscription. I received my first box earlier this week, this is the first time in my life I have adhered to the idea of breakfast, I have thoroughly enjoyed the smoothies I have made and even more so knowing that they actually contain healthy ingredients. More so surprisingly I LOVED the muesli, I was given it as part of the first month and its so unbelievably good! I take it to work with me on my night shifts and it ensures that I eat my breakfast in the morning as I purchase yoghurt at work and have a great end to my night shift.
I couldnt recommend hummingbird enough. Truly a work of art.
1 comment
BlakeHummingbird
Thank you for leaving such a great review Madyson-Grace. Welcome to the 4 month Blendies Health Reset Program.
We are super happy that you are enjoying breakfast and the Hummingbird Breakfast :)
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Kelsey L.Central Highlands and Goldfields, VIC
- Verified customer
Makes every morning feel like a Sunday morning!!! #cantlivewithout
Tastes absolutely amazing! Easy to prepare, easy on the go, and just tastes so good! Every morning Ill have either muesli, granola or porridge, gives me a delicious variety every morning!
1 comment
BlakeHummingbird
Thank you for leaving such a great review Kelsey. We really appreciate you taking the time. Your porridge photo looks delicious!
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HayleySouth East Queensland, QLD
- Verified customer
Perfect products, exceptional Customer Service.
As a health coach and a mum, these products are a life saver... I really value that all of the products are made from simple, healthy wholefoods, no fillers, preservatives or refined sugar. They make life easier and the whole family, including my kids love them. The blendies are a fantastic base for a smoothie on the go and the oats and granola are delicious Android so easy to prepare (and most importantly, no refined sugar like most single serve instant oats on the market). The cups and flasks are also fantastic and make taking the products o...Read more
n the go even easier. The subscription service is a great idea and makes ordering and managing your supply (so you never run out) super easy. But, the best thing about this company is the outstanding customer service. A great company in all regards.1 comment
BlakeHummingbird
Hi Hayley, we really appreciate your time in leaving such a kind review. I have passed your feedback to our customer service birdy as well, this has made her day!
We are also glad that your kids lov... Read more
e the Hummingbird products. Sometimes little birdies can be very picky, so its great they are enjoying the flavours.Similar opinion? Write a review on ieatwords.com.au!
BeckGreater Melbourne (Metropolitan), VIC
- Verified customer
Breakfast Game Changer!
Absolutely adore my Hummingbird products - especially the Blendies!! Absolute game changer for me for breakfast - as someone who normally skips brekkie, this offers me a quick, healthy and delicious option!
1 comment
BlakeHummingbird
Thank you Beck! We really appreciate your kind words.
We are super happy that we have helped you at breakfast time :)
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UschigNorth-West & West coast, TAS
- Verified customer
Perfect breakfast
Really like the porridge - been having for a while now on our cold winter mornings. Looking forward to eating the Muesli that has recently arrived. Love the fact that you can make Blendies to take to work for breakfast on the go.
Customer service and deliveries are great.
1 comment
BlakeHummingbird
Hi Uschig
We really appreciate you taking the time to leave such a nice review. I have definitely passed it on to our team :)
Did you enjoy the Muesli? Please let me know your thoughts at birdy@hbir... Read more
d.co as we are always looking to improve everything Hummingbird.Similar opinion? Write a review on ieatwords.com.au!
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BlakeHummingbird
Hi there :)
Thanks for sending us a chirp via this platform! We assume that you have signed up for our 4-month Health Reset Programme subscription or something similar? This is a 4 month subscriptio... Read more
n that compromises of 4 minimum orders before cancellation (including first free order). Our 4-month Health Reset Programme is designed to help you kickstart your journey to a healthy lifestyle. As an incentive to join the program, we offered our lovely customers the entire first order including your Blendies for free plus a free thermos glass flask (total value of $98.50)!