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Reviews

2.5

2 reviews
5
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3
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1
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  • Build Quality
    3.0 (1)
  • Value for Money
    3.0 (1)
  • Ease of Use
    3.0 (1)
  • Cleaning & Maintenance
    2.0 (1)
  • Safety
    2.0 (1)
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sk

skCentral West, NSW

  • 3 reviews

Bad customer service

published

Bought my freestanding 90cm Ilve a few years ago; generally happy with it. I was cleaning the tempered glass on teh oven door, which included removing the glass to clean the inside. One of the screws that holds the glass in place broke off. I rang the Ilve spare parts line, and they wanted to charge me $15 for the screw!!
Based on the initial expense of the oven, I would have thought a single screw is something that you get as a 'good will' gesture. Poor service indeed!



Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
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Nana l

Nana lGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Ilve customer service

published
2 comments
Ilve
Jan P.Ilve
Nana l
Nana l

thank you Ilve for taking note of my complaint. State Manager sent me a new splashback for my stove. Very happy



Questions & Answers

mohammad

mohammadasked

hi i want to know how to use it any video link

1 answer
Nana l
Nana l

I am sorry cannot assist you with this question

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