3 questions from our users
Dean E.asked
I have a 70cm duel fuel range. When the oven is hot and the cooling fan is running the 2 right side gas cooktop burners are extremely difficult to ignite. Is there an adjustment that's required to correct this issue?
4 answers
Jan P.Ilve
Dean, most likely issue is that the burners may need to be adjusted. PLease contact us at [email protected] and we'll point you in th eright direction. ILVE customer care
Thank you, that is what I though. I adjusted the valve located in the front of the range and it seems to have corrected the problem. I increased the minimum gas setting. It seems now that when the oven is hot it is best to ignite the burner on low instead of high
Jan P.Ilve
Great outcome!
Marjanasked
I purchased the majestic Professional Quadra PN-120F-MP in Malaysia 6 years ago. The larger oven of the 2 has several holes rusted through the bottom. The supplier in Malaysia does no longer exist and Ilve italy is not helpful at all. Has anybody else had this problem and have they been able to repair it or did the entire unit needed to be replaced?
1 answer
Hi Marjan
Sorry to hear of your problems with Ilve but I have only had my oven for two years and as yet have had no problems! But good luck with your repairs.
Craftyannie
Blue Sapphireasked
I am in the process of purchasing an Ilve Nostalgie 120cm free standing cooker and cannot get the cooktop configuration that I want. Can someone from Ilve please contact me as I find it astonishing that I am willing to spend this sort of money and I cannot get what I want when your marketing material boasts about the handmade quality, the customisation available and the options available to ensure that each customer gets the cook top configuration that suits their lifestyle!
1 answer
Jan P.Ilve
Blue Sapphire,
please contact us via [email protected] Be sure to let us know your contact details and we'll call you straight away.
ILVE Customer Care
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