OnePath Superannuation

Looked at changing to Onepath and found their application process ridiculous. I see a chiro and physio for preventative care and next thing I have multiply inquiries about my back injury and have to prove I don’t have one all of a sudden. Was a strange position to be in and the staff were quite frustrating to deal with. It made me concerned with how difficult they would be if I ever had to claim

Stay away from these cowboys... they still use cheques in 2022 impossible to get your money out STAY WELL AWAY cant even give a straight answer over the phone, total pigs

I cancelled my $750 a month direct debit to OnePath's Life Insurance, Accident and Income Protection policies today, all claim-free and well over a decade old. Earlier this year I shopped the policies prompted by a flyer in my Chartered Accountant subscription and found NobleOak offered the same products for close to half the price. I emailed a fair inquiry to OnePath several times for a few months to no avail, eventually a call to say NobleOak may not cover me when overseas, NobleOak confirmed otherwise. I contacted OnePath with an open door to then compete to which they disregarded, the same request for review repeated to no avail. My action to leave then required as I have concerns that OnePath would do the same in the event of a claim.

I rolled my super over to host plus and onepath helped themselves to an $1800.00 rollover fee. I've been robbed. This should be illegal, big companies helping themselves to our hard earned super. I am disgusted.

Trying to rollover into another fund has been absolutely horrendous. The customer service and communication from their call center team is an embarrassment. 5 weeks for a rollover? The care factor even after making a complaint just seems to be non existent.

Warning ⚠️ Do don’t go anywhere near onepath and there policy’s, I myself and hundreds of workings in our union signed up for there income protection and that was quick and easy when they were happy taking our harm earned cash,but when I injured myself and put in a claim that was and is a completely different ballgame.. They aren’t human, onepath will do everything in there power to make sure your claim dosnt go through so be very very careful.I haven’t been payed since December 22nd and these un-human couldn’t care less..
I am making sure our union members get out of this policy ASAP.!!!
absolutely disgrace

I have been with OnePath since 2016 and I urgently need some information before I claim for the income protection due to medical condition. Due to my unanswered calls to my financial adviser, therefore I called claim phone number provided from the website. And, oh my....the biggest of regret by talking to [name removed] in ANZ Sydney. RUDE! I was thinking to cancel all my policies...

Luckily, my financial adviser called. I have changed my mind. I knew that [name removed] has incredible service and happily to assist me with further informations I need. Thank you.

This is a fund that can post a substantial loss for you 3 years in a row and have the nerve to charge over $2000 per annum in management fees on top of bookkeeping and other administrative fees. My question is if you were given a huge pile of money and your job description was to focus solely on making more money how hard could it be? In general I think super funds in this country are a wrought which is disgusting as they were brought about by our government with the intention of dismantling the welfare system!

I was paying way over market investment management fees on my super fund for years. They knew this but did nothing to contact me to let me know. When I eventually wised and contacted them, the product specialist that I got through to said "I agree your product is really old and expensive."

I have been with Integra for 20 years and I am trying to get a cost to roll out to another fund> It seems this is impossible to do until the processing team are doing it!!!!!!!!!!!! How can this be so???
If the cost is too great then I would not do it, but I wont know that until you have taken MY money ??
This is my money, not yours.
I will investigate this further,
Helen

When, when, when? Is something going to be done about insurance companies like one path, lack of transparency in their dealings, deceptive conduct, fine print that you need to be a solicitor to understand. It just goes on and on, they fob you off and have no intention of settling a claim. Never consider income protection with onepath.

I have been with OnePath for about 4 years, (managed funds) and during that time, every query has been dealt with efficiently, statements received on time, and the online portal makes it very easy to print your own end of year tax information. I would recommend them. I am surprised by some of the other comments!

I'm cancelling my work cover policy as I'm permanently moving back to NZ. I'm currently writing a hand written letter as requested, unbelievable. It's 2017! Not to mention needing to certify my identification and filling out irrelevant forms such as deduction for personal super contributions and withdrawal/rollover forms they sent. What the hell? Bad move going with these guys, lucky I never had the need to claim I guess.

Had my old super split into 2 and rolled half into a Mercantile Mutual deferred annuity about 18 years ago. It went fine for a while until it seemed to be when OnePath took over. Poor service, very poor super performance and poor communication is why I'm switching to Colonial First State.

They ripped off and they got a bad rude customer service. I cancel income protection with them due to my loan through anz and they still direct debit my account which that money was meant to do a shopping for my daughter :(

Worst super fund EVER!!! Well its been over a year trying to sort out 1 mistaken entry that cost me 11% of my super. hundreds of dollars to accountants running around to jp's signing this and that all because one path put the wrong code on a rollover. Please beware of this fund. one path alright,down the drain.

I too have been ripped off by One Path 9 months later they have not paid out. Go to Fair Trade, Ombudsman, ABC, Channel 7, member of parliament and see what happens. Part of ANZ bank and were told to change life insurance and go with One Path because our mortgage was with ANZ - So many discrepancies in policy. I'm suppose to be born 1901.

Widowed and they wont pay out husbands life insurance. Still waiting after 8 mths. All excuses to get out of paying. Now almost bankrupt.