Great for long distance travel but few lines within cities. States the pass is valid for all JR lines but there are some lines it isn’t valid for, which is confusing for foreign customers who can’t read japanese and are unfamiliar with the system.

Quick to arrive, great value for money, great for the bullet trains and saved us a great deal of money. It allowed us to travel extensively and the train stations are easy to navigate if very large

Used the pass every day to get around Japan. Would definitely recommend to those travelling to multiple parts of the country. Make sure you have plenty of time to change you pass at the airport

Japan Rail pass was a dream for our trip to Japan - the attendants at the station were clearly used to the pass and we always got a smiling wave when we went through any station gates. Can also be used on monorail to Tokyo Haneda airport which we hadnt realised. Completely worth it if doing any intercity travel and you get to use the amazing " grade" shinkansen trains which are still AAA grade if you are used to anything in Australia

Purchasing our JR passes was very easy. There was great information to help us decide on the best pass for our needs. Exchanging the vouchers for the passes in Japan was straight forward. The digital travel guide to Japan was a great bonus!

The JR pass made our holiday in Japan so easy with the cost of tickets already taken care of. We were able to travel everywhere we wanted to go (apart from a few subway rides) and it was so easy to use. I would say it was definitely worth the cost so great value. The only downside was the huge queue at Narita airport to redeem the pass. JR staff were super helpful though right throughout our trip. Thoroughly recommend.

Travel on Japan Rail was always a pleasure, clean, comfortable, efficient, fast, punctual public transport. The extensive network made for easy reach to everywhere in Japan. The Japan Rail Pass in this scenario allowed freedom, pleasant, unencumbered and spontaneous exploring of Japan with all focus on the ‘where’ and ‘what’ to visit with little or no thought required on ‘how’ to reach it - a really relaxing, enjoyable holiday experience.

Best way to get around Japan. Third time we have used it. Easy system anyone can use and great for getting reserved seats on many trains throughout Japan. Highly recommended

Rail Pass is excellent and relatively easy to use. Having access to online timetables would be great, which I did find on the last day. Before then we spoke with staff at information desk for JR Rail a number of times. Sometimes staff were excellent and very helpful. Sometimes not.
Overall, thoroughly recommend.

Easy to reserve seats at any JR office, including trips involving multiple Shinkansen. Every train, without exception, departed on time and was spotlessly clean ! Great value for money . Couldn’t recommend the JR Pass more highly !

Very easy to use across the Japan Railway stations. Even though we required to use the subway lines for some of our trips, this still saved us heaps of money.

Our J R pass was an essential part of our great Japanese trip we recently finished.
The trains took us to all our destinations, including some off the tourist track.
The trains are super comfortable,on time,clean and smooth.
We would definitely get the pass again

The pass was great very convenient to use . The staff at the exchange office and the ticket office in Shinagawa were amazing help and spoke great English so we could understand what to do.

Easy to activate and order from Australia. Used the pass in Tokyo and Osaka a lot, but not so much in Kyoto and Hiroshima who seem to be more dependent on bus and tram lines that are not covered. Well worth the money if you are going across country on the train lines, and are staying near JR lines in bigger cities.

Awesome product well worth buying one if you are planning to travel around in Japan.
Easy to use, easy to book tickets and extremely comfortable.
Would use this again when in Japan

I believe a JR pass is a must for anyone spending 14 days or more in Japan. The caveat being that you intend to do spend time in two or more cities. The pass really comes into its own for inter city travel throughout the length and breadth of the country. We mad the most of the pass locally this time round when we spent 4 days in Hiroshima. We used the pass for the hop on and hop off tourist bus and the local train and ferry to Miyajima.

Buying the JR rail pass is very convenient. Just bare in mind it is only used on JR trains and the shinkansen. Ticket purchase is still required for the subway. If you get on a JR train and then transfer to a subway line, you will need to purchase a ticket when you exit at the subway station or before you depart.
I could not recommend the JR pass more though as you will save time and money!

For the price it is really well worth it, just be sure to reserve your seats as soon as you can and at least one day in advance. Some Shinkansen are very full, and you may not be able to get a seat. We did that and had no issues, trains ran on time all the time as you expect from JR.

Was easy to purchase and delivered quickly even in the pre Christmas mail madness.
We have been using the Pass throughout Japan for the Shinkansen and local JR Lines especially around Tokyo and Osaka cities. When we compared the cost of purchasing individual tickets to the JR Pass is was clear that purchasing the pass would be the best value. Then when adding the local JR Line use in the cities that has been a bonus.
Using the JR Pass in Japan is easy. The train stations clearly show where you need to go to quickly show the pass as passing through the gate. Also exchanging the voucher for the pass at KIX airport was a breeze.
If you plan on utilising the super efficient transport system in Japan the JR Pass is worth it.

Very convenient and terrific value for money. Trains super comfortable, especially green carriages which are recommended if taking longer journeys. Important to reserve seats. Timetables efficient and alway clean well serviced.