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Jason Fitted Questions & Answers
30 questions from our users
bitti61asked
What does it mean when it will no longer turn on. Controls show '8' for one second, then nothing. It is the first time it has been used this year after not being required since last winter. This is the second Jason EB to just stop working. Is it is the control or the blanket?
1 answer
I assume you have one with a digital control. Ours has a manual knob and no screen. No problems with ours so far.
Liz Dayasked
We have a Jason EB, double King. The right side control flashes P. We have tried to push it in as far as it will go, but still flashes. Could it be a faulty cord, or is it the pin it plugs into on the blanket? Not happy! Cost an arm and a leg as well! If the cord, can you get replacements?m
2 answers
But does it work (heat up). Is it still under warranty either way I would probably contact Jason directly. Never had one before but after some major surgery I had trouble staying warm last winter so we bought a DB and it worked marvellously. Cheap as chips at Big W.
Mine did that. Just out of warranty so had to just throw it out.
stephen sainsburyasked
I recently purchased a queen size Jason electric blanket.
The control panel failed within 3 weeks.
can I get it replaced?
[email removed]
1 answer
Where did you bought it? I believe you can if you bought it in legit dealer or seller. As long as you have receipt, they will provide you with replacement or full refund.
Jill C.asked
I have a faulty controller & wondered if it was possible to purchase a new one as it renders the electric blanket useless without 2
No answers
Glenda Fasked
When plugged in digital control flashes 8, then P intermittently when power is pressed on.
2 answers
Have no idea Glenda ring them up mine does not flash and it is not meant too also check your controls are connected properly
I have no issues like that. When I plug mine, i just adjust the control to 1,2,3 that’s it. I don’t have digital control.
I have similar electric blanket which is digital but it’s Not Jason.
Well, call them if it’s Faulty return it for replacement or refund.
Dennyasked
Lots of references to flashing p &
It’s simply the top connection needs to be pushed back in!!
Copied from another site- & it fixed my flashing p issue:: it’s the topside/ blanket connection ... just push that “plug” back in..
((One person said the P deals with the power plug. The power plug supposedly has been pulled and lost connection to the blanket.
Per person, this is their response: Hi, it simply means that the power plug to the actual blanket has been pulled and has lost connection at the blanket.
You simply need to disconnect the plug from the power point, then reach under the bed clothing to the woollen blanket where the connector plug is, and re push the narrow rectangular plug back in firmly. Then, carefully pull bed clothing down without pulling it out again, and simply plug the main plug into the power point. The blanket will operate correctly with the H coming on the screen, yea!))
Christinaasked
Bronwyn Dorsettasked
My electric blanket control is flashing”P”. I cannot stop this and cannot get heat
1 answer
Copied from another site- & it fixed my flashing p issue:: it’s the topside/ blanket connection ... just push that “plug” back in
(...it simply means that the power connector into the actual blanket has been pulled and has lost connection at the blanket.
You simply need to disconnect the plug from the power point, then reach under the bed clothing to the woollen blanket where the connector plug is, and re push the narrow rectangular plug back in firmly. Then, carefully pull bed clothing down without pulling it out again, and simply plug the main plug into the power point. The blanket will operate correctly with the H coming on the screen, yea!))
Josephasked
Control on king size Jason electric blanket failure on back of control is the below information
TWK-1/T4E
AC250VMAX 150W
2018/09
BW
This control is from the left side and there right side is plugged into the left side both sides are fine but the control has failed. Any ideas?
rae65asked
I received my Queen size Jason Sherpa Electric Blanket with 7 settings $72 why does it bunch up I have a mattress protector on not sure why the Electric Blanket bunches up the taped Electric Blanket does not move any answers please
No answers
Jamasked
Today in Big w mentioned this products are not safe and had recalled. They recommended to refund even without receipt. I purchased it in May 2022. I don't find any operation issue but having less peace of mind. Is recall correct?
3 answers
I haven’t heard off a recall but will look into it. Best to be safe than sorry if they are refunding there must be a possible risk...
They are still selling it at spotlight, so I don't think there is any recalls. I just bought 2 yesterday.
I bought mine online through Spotlight
Phyllisasked
My electric blanket goes from H to 1
Why does it do this.? Is the blanket faulty?
Barryasked
Our queen size electric blanket (approximately one-year-old) has recently developed a problem. When you turn it on, it starts with the H setting, then it changes to a P (solid at first and then it begins to flash). This is the same for both sides, even though one side of the blanket has never been used. Can anything be done to fix this or is it a problem With the blanket?
Kateasked
Toni Casked
I have king size electric blanket. p error code
Do t know place if purchase. Was a gift.
Number on side of blanket control is EHQ-06-D
Can you help?
Email
[email removed]
4 answers
Sorry - I can't help - I suggest you contact the Supplier direct on 03 8390 3333 or [email protected]
Alicia W.Jason
Hi Toni,
Thanks for your message. We would like to help if we can.
That doesn't seem to be a part number that we recognise. Please contact us via email and send through an image of the controller and any part numbers that are visible.
Please include along with the images a contact number for yourself so that we can contact you to discuss if necessary.
Please email us at [email protected]
Kind Regards
The Jason team.
I have the same issue, error p
sillybaerasked
We have single bed and queen size bed Jason electric blankets bought in Australia. No we moved back to the US. Can I use them with a step down transformer? Thank you.
2 answers
You need to contact Jason in Melbourne.
Alicia W.Jason
Thanks for your question.
If you are referring to our Jason Fully Fitted electric blankets with controller TWK-1/T4E then yes, a voltage converter must be used when in the US. Please check the back of each controller to ensure you have this particular type of controller we refer to.
Should you have any further questions, please contact us via email [email protected]
Thanks
The Jason team.
Dionasked
My pup, has managed to chew through both controllers on a Queen sized electric blanket. Fortunately on the load side with the controllers OFF at the time. As the controllers are clip in, can the two controllers be bought without having to buy the whole blanket again?
1 answer
Alicia W.Jason
Hi Dion,
Thanks for your question and I hope we can help.
We do have a small supply of spare controllers, however we will need to check availability of the particular controllers you need.
Please email or call our customer service team with the part number and date from the back of your existing controllers to see if we have the part/s you need.
Please contact [email protected] or 03 8390 3333
Kind Regards - the Jason team.
Mel.kasked
How do I wash it?
1 answer
Alicia W.Jason
Hi Mel,
Thanks for your question.
Please wash according to instructions in the manual and on the instructions located on the blankets rating label (at the foot of the blanket).
Basic instruction are remove the controllers from the blanket.
Machine wash on gentle or handwash in warm water (max 30 degrees)
Do not use detergents with bleach, use mild soap flakes or natural wool wash.
Do not wring or spin dry, do not tumble dry
Line dry in shade over several lines, do not use pegs.
Do not iron
Do not dry clean.
Should you have misplaced your manual and need detailed instructions please email us at [email protected] and we can send you a copy of the washing instructions in detail.
Thanks, the Jason team.
Gloria Easked
Pacemakers and jason electric blankets can you please advise as per your booklet?
1 answer
Alicia W.Jason
Hi Gloria,
Thanks for your question.
We do not recommend using our electric blankets with an artificial pacemaker. Any use of these blankets with an artificial pacemaker is the responsibility of the user. We will not be held responsible for any risk taken by the user.
We do however have a range of Australian wool underlays that may help keep you warm on those cooler nights and we would be happy to help you with one of those if you prefer.
Please visit our website to view the range and if you have any questions please do not hesitate to contact us.
Should you wish to purchase through our website please do sign up for our newsletter for a VIP discount.
Hope this helps! - The Jason Team
www.jason.com.au
03 8390 3333
[email protected]
Lindaasked
Can anyone please tell what the hottest temperature is on the control.
Is it 1 or 3
2 answers
Alicia W.Jason
Hi Linda,
The hottest setting should be 3. Hope this helps!
Feel free to contact us at [email protected] or 03 8390 3333 should you have any further questions.
The Jason team.
5 is the hottest settings because I turn it off but the blanket automatically cuts off which is awesome
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