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Great design, poor quality execution, and even poorer warranty execution
Recently purchased a Kia Carnival YP MY19 Si Diesel based on good reviews and limited choice in people movers. Was initially impressed with the design, ride and features of the car; however, did notice that build quality was not very good with misaligned parts, plastic wrapping on parts not having been properly removed, and lower quality plastics. Within 3 months of purchase, the sliding passenger door and lifting seat to access third row seats began to jam, and the car started to lose power frequently. Took the car to the local Kia Service ...Read more
Centre on number of separate visits. The door was apparently ‘adjusted’, a part replaced for the power loss issue, and the seat ‘adjusted’. Was charged for the seat ‘adjustment’, as apparently ‘adjustments‘ are not covered by warranty. However, technically the operation of the seats and doors are not subject to adjustments, and the jamming was due to poor quality assembly or parts. Now going through NSW Fair Trading and Small Claims Tribunal. The sliding door on the car is still jamming, and kids are unable to open the door. Also, fuel consumption around (country) town much higher than advertised being more like 10L/100km. Not happy.Purchased in August 2021.
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Gaza JimboPerth, WA
- 3 reviews
- 1 like
Good vehicle let down by Kia Australia & Wangara dealer
Before I get to the boring "car" stuff, I'd like to express my displeasure about @kiaaustralia (Kia Australia) & my purchase & servicing dealership in Wangara.
When I purchased the vehicle, it came with a promotion of FREE GPS MAP UPDATES for 3 years.
This offer was NEVER honoured by Kia Australia or the dealership.
Upon research, I found this to be a very common issue for Kia vehicles purchased Australia wide over a similar period as myself.
When I contacted Kia Australia, I was informed Kia Australia had changed provider for the map updates,...Read more
Purchased in October 2021.
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Family HRichmond-Tweed, NSW
- 5 reviews
- 1 like
Wonderful!
2017 model (4cyl diesel)
Seriously so impressed with this vehicle. All inclusions you could possibly need and more. The SLi is worth that extra for the automatic door features which are an absolute essential for quick school pickups, especially in poor conditions. Honestly, so unbelievably stoked with this vehicle.
+ Everything!
+ Screen is large and reversing camera is so clear!
+ So many useful/thoughtful inclusions, like deep cupholders (everywhere) and roomy storage.
+ Can completely remove seats (we keep the middle seat out of the middle ...Read more
Purchased in April 2021 for $45,000.00.
1 comment
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Find out how Kia Carnival YP (2015-Present) compares to other People Movers
Know better, choose better.
Garry W.Sydney, NSW
- 2 reviews
Not living up to the U.S Senota model
I have taken possession of our new Kia Carnival Platinum model.
I must agree with all the items that Multi97 pointed out that should be standard fittings in the Australia model just as they are in the American Sedona.
I have discovered that not only are all these items not standard in the so called "Luxury" model, in the latest MY20 they have now deleted the handy flashlight out of the appointments as well.
Why would the importers of Kia in Australia call the Platinum the top of the line in the Carnival model, then not give it the same features...Read more
Purchased in September 2021.
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LeahSouth East Queensland, QLD
- 3 reviews
- 1 like
Plenty of room
I do so much running around taking kids back and forth to after school sports training and games on the weekends. It has plenty of room and great for when I have the grandkids too who are both in child restraints. So far we have had no problems with it and fingers crossed it stays that way.
Purchased in April 2021.
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Ivan Lemeki O.
- 2 reviews
Great car but safety risks
Have hired Kia Carnivals and we also have to Fleet Vehicles at work.
Great vehicle and amazing performance however twice I have gotten out of the van (two different vans) and when I went to get back in it locked me out requiring RACQ having to come and unlock it.
Both times the key was in the ignition and both times the van was still running.
One was late at night and the other had my child still in the back seat!!! Luckily it was running with the aircon on.
There must be a glitch or something because I couldn’t replicate it even after trying different scenarios!?
Shouldn’t lock with key in or car on but it does at times.
Purchased in May 2021 at Kia Dealers.
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Kim DGreater Melbourne (Outer), VIC
- 2 reviews
Kia needs to stand by it product
We have a newer 2017 Kia with all the bells and whistles,
We have loved driving it however one day it blow up!! It showed no signs - it had done 67,000 on the clock and we had missed some servicing. Kia rejected the 'good faith' service claim and quoted us $27,000 in repairs. We ended up putting a second hand motor instead but would never buy one again. Advice to all get it serviced on time as it will give you no warning and cost you lots!!
Purchased in April 2021.
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NatashaCampbelltown
- 5 reviews
Perfect family car.
Bought the Kia carnival upgraded from a Mazda CX-9 perfect as a family car, drove from Campbelltown NSW to Redbank Plains in QLD on one tank of diesel no fuel stops. Very spacious Inside & boot in huge, only improvement recommended is to put the push start button towards the right side not left side
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Best People MoversSydney, NSW
- 2 reviews
- 13 likes
Disappointing
We test drove Kia Carnival Platinum 2018 with a 2.2 turbo diesel engine and all the bells and whistles.
I was disappointed as soon as I entered the cabin. Firstly, it didn’t scream “luxury” to me. At all. Everything I touched inside Carnival Platinum such as plastics, trims, knobs, etc. Leather was too smelly and looked cheap as well.
Secondly, there was no recliner chairs with leg rests, no drop down DVD in the middle row…and no floor mats at all, let alone high quality tailored ones that should come as standard on a “Premium” car.
...Read more
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SafetyCrossIllawarra, NSW
- 13 reviews
Really meets your family needs.
I brought my Kia Carnival in 2015 and have never looked back. It is roomy, comfortable and is good to drive on most road conditions. It performs like a smaller luxury car, it has a good turning circle, it is not noisy and handles well. The dash and controls are well positioned for the driver, although a radio mute control would be handy on the steering wheel. The cruise control works well but will pick up speed on a steep downhill grade. It is very reliable, a bit heavy on fuel consumption but it is a large vehicle. It has plenty of leg room for the driver and all the passengers. You will have to get used to the foot (hand)brake. It is an excellent vehicle to have modified for wheelchair passengers.
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MULTI97[email protected]
- 10 reviews
- 9 likes
- Carnival YP (2015-Present)
- Verified purchase
Great car, but missing some "1st world" options
All the car reviews on the internet basically provides enough information about the car... so I'm just going to aim for things that unless you own the vehicle, you wouldn't know... it's also the stuff you may miss if you are moving for an Old School brand's "top of the range" car.
So if you are moving for a Toyota or a Honda, or a Nissan, or a VW, and plan to buy the Carnival Platinum, you might be missing the following 1st world issue items when you move from one brands "top of the range" to KIA's...
This is based on the MY19 MODEL Platin...Read more
um, but is applicable to the YP designation model. 1. Auto Windscreen Wipers - Does not have this. The Australian model has taken this out. 2. Rear Entertainment unit - Does not have this at all. 3. Moonroof/Sunroof - Does not have this at all 4. Tyre monitoring system - Does not have this at all. 5. Rear Autonomous braking (though only the high end brands and Mazda has this at the moment)2 comments
10. Also no auto park assist.
11. No footwell cabin lighting (it is an option though)
12. No Stop Start Engine technology.
... Read more
Please also note the following-
The My19 misses out on items that were previously on the same model such as.
... Read more
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iconickyneton
- Carnival YP (2015-Present)
- Verified purchase
space and comfort with the 2018 KIA carnival
Forget SUV's unless you are hitting the trails. our new platinum Carnival has unbelievable space - the seating folding and split options mean we have even used it to transport a motorbike and a go kart!
heated and cooled luxury leather seats - even a heated steering wheel!
we love the electric doors and back door - so practical, and the 360 cameras make parking a breeze. the diesel has effortless power, and i love the look of the 19 inch bling chrome wheels.
the 7 year warranty is insane! (beat that everyone!)
we have only got 2 kids, and it means we can head out for the day with friends on board to enjoy the trip together!
highly recommended!
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Rollo
- 4 reviews
A truly fantastic land yacht.
What can I say, It has almost everything. I will try to run through as much as I can in a logical and easy to navigate manner. Lots of info coming.
Overall recommendation - FANTASTIC - GET IT!
Recommendations - If you are likely to be parking it in tight spaces get the 360 cameras - they are too useful. Auto tailgate and sliding doors are AMAZING for shopping. It's a revelation. Realise it is a big car but it will spoil you.
Our purpose - We need a big car for our big dogs.
Alternatives - Everyone says SUVs are the way to g...Read more
o but I had tried 21 different cars; the next best SUVs were subaru outback and nissan xtrail and obviously the nearest vans were Honda Odyssey (electric doors) and Hyundai Imax (manual doors). The nicest were Merc C Class Wagons but they were too low in height for our dogs. Merc Vito was big but missing so many options unless you want to pay around $100K. Another option we considered was to get two Honda Jazz's (we have one) but the downside is needing two drivers - but this offers more flexibility at times.Similar opinion? Write a review on ieatwords.com.au!
KristyNewcastle
- 5 reviews
- 3 likes
We appreciate this car everyday
I was cautious about buying a Kia and didnt want to part with my subaru but this has been one of the best decisions to date.
People comment and say its like riding in an aeroplane as the seats are roomy with lots of legroom.
Driving is a luxury experience and the side mirrors and seat adjustments make it very comfortable.
Getting in and out of the back to buckle up kids has never been easier, ive changed kids in the back, changes nappies, transported furniture and travelled with 7 passengers with comfort with 1 spare seat.
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HindoHunter Region, NSW
- 5 reviews
Great car for the large family!
Our family were looking to replace a 7 seat vehicle which had become too small for us and we decided that a people mover was needed. We looked at several options, including those from Hyundai, Honda, Citreon and Toyota but in the end settled on the Kia Carnival. You will have likely heard horror stories about some Kia Carnivals, but these were released to Australia before Kia really got its act together in terms of servicing the Australian market. The new Carnival is nothing iike its namesake from more than a decade ago.
One of the factors w...Read more
hich helped us choose the Carnival was Kia's 7 year warranty. There is great piece of mind knowing that for 7 years if there are any problems we just return to the dealer and it gets fixed. However having now had our Carnival for more than a year I am happy to report there have been absolutely zero issues with the car. We almost purchased the previous version of this vehicle, the Grand Carnival, but by the time we got around to looking into it that model was quite dated. The same cannot be said for the current Kia Carnival. It has had a total redesign and has a very modern feel about it, from the front grill to the internal instrumentation to the sunken boot at the back. The only thing which was slightly disappointing compared to the Grand Carnival is that the second row of seats cannot be fully removed, however they do fold right up and still allow a lot of cabin space should you need to move something or bring that new purchase home from the shops. Overall we cannot fault our new Kia Carnival. It drives beautifully, doesn't feel as heavy as it is on the road and after you get used to its size is actually quite easy to park. The only down side is that the 3.3L V6 is quite thirsty when it comes to fuel consumption but if you are looking for a vehicle of this size then that should be expected.Similar opinion? Write a review on ieatwords.com.au!
Find out how Kia Carnival YP (2015-Present) compares to other People Movers
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KristenShepparton
- 4 reviews
Fantastic car, very stylish on the higher models
Bought the SLI version of this car in black. They look very stylish inside and very comfortable. Got the Diesel version which gets good mileage, however we expected better than what we are getting. The specs say that the minimum range is around 850 which we are only just getting this. Hopefully that will increase but a great car overall
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NitinChhatwalSydney
- 2 reviews
- 1 like
Truly amazing family mover... don't compromise with 7 seater SUV
Very happy with this non-European car!
Traded in our used car for Carnival SLi model 2.2 turbo diesel.
Very thoughtful design, space, and practical features.. Diesel drives better and recommend metallic & rubber mats in options.
See John-Paul at Tom Kerr Kia Ryde for a Deal.. amazing sales guy!
Kia has really surprised us in a good way with 7yr warranty, capped service, and 24/7 road side assist.
So glad we didn't buy CX-9 for the only reason to fit 2 car seats in the 3rd row (Carnival satisfies this requirement but finding compact seats may be an issue).
Must admit “Agree” to media terms every time before I can start using it is annoying. And looking up phone numbers in Driver display would have been great too.
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Absolute Pleasure
We are a big little family with 5 kids. 1 a toddler and 1 a baby. We liked the fact that the middle seat could be removed in the Kia so went to test drive one. Over the years I've owned many many cars, of all shapes and sizes. I can say hands down the most pleasurable to own car I have ever had. The build quality is equal if not better than the Audi we traded it for. Maybe not quite as comfortable, but half the price tag and is just so big and roomy I don't even notice. The way the kids can stream in the car from either side and jump straight up the back and not having to climb over things to get in is just so handy. Love love love it!!
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NigelSydney
- Carnival YP (2015-Present)
- Verified purchase
Great Quality, Safe and Reliable Amazing Family Car!
After owning the Platinum Diesel for about +6 months now!
My wife and I think this is possibly the best family car we have ever owned.
After lots of research on the best car for us 4 kids, 2 adults we were not limited for choice of 7 seaters and we never thought KIA would be a brand for us! But I have to say, and I am a bit of a car nut! The quality is outstanding!
We had a strict budget and was able to get a great deal from Danny Saada at Great Western KIA in Penrith, you must go down and see him!
Anyway, the platinum model has the...Read more
active safety feature which has saved our lives once already, called "Autonomous emergency braking" after a speeding car cut in front of us travelling at +110kmh to head up an exit on the freeway going down to Bowral... Thank you, KIA!Similar opinion? Write a review on ieatwords.com.au!
GregWinmalee
- Carnival YP (2015-Present)
- Verified purchase
Could be a good family vehicle but reliability and warranty repairs an issue
Upgraded the from the old model Carnival and are still having issues since we received the car. The sliding doors have been problematic since the first day and 45,000km's later we are facing another family holiday with dodgy doors. Every time we visit the dealer we need to bring back again to try get it fixed, if we can prove it is actually not working. That is despite showing videos of our experience! Kia policy (as explained by dealer and Kia service centre) is any major warranty repairs requires Kia to check/ do something which means two vis...Read more
its to get warranty repairs. With a 40 minute drive to the dealer and the dealer only opening when I normally start work it has been highly frustrating and time consuming. From other reviews if you get an issue free car, you will love it. For those of us who haven't it pretty much has been frustrating from day 1. Pros Good family car - plenty of space and removing the middle seat provides easy access to the rear row Fold down the rear seats, or even one section as they are split, to increase storage space. Great for long trips. Good drive for a big car Stylish design, navigation is easy to use and sound is clear for music Reverse camera is excellent1 comment
Just dropped in for 60,000km service - and once again one of the doors is playing up. Will be interested to see if it requires a second visit because approval is needed to repair what is covered under... Read more
warranty. Is funny when asked what is wrong when you book it in - especially when I have continually flagged the doors since day 1 that there isn't any proactive action. Hope to be surprised and hope to have the doors fixes finally - but not holding my breath.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Gaza Jimboasked
How many people purchased a new YP Carnival during the offer of FREE GPS map updates for 3 years, but didn't receive any updates. Refused by their dealer or Kia Australia?
No answers
BeeDevineasked
Looking to buy a carnival but want to tow a 1700 camper. How does it tow on long trips, up hills? What is better - diesel or petrol? 4cyl or 6 cyl?
No answers
NitinChhatwalasked
Wonder when will Product Review change the Kia Carnival Photo?
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Family H
Actually, here's a REAL negative. Although this is shared amongst many dealers I hear: KIA have an outrageous price tag on a replacement key fob should you ever need to get one. This is outrageous and... Read more
completely out of the realms of what it would actually cost them to do the job. Total captive market price gouging in my opinion.