Kitchen Connection Questions & Answers

Hi Sue, have Kitchen Connection refused to finish the job? Michelle

Hi, someone got in contact with me this afternoon, and will be putting the kick boards in tomorrow, but i had to write a message on the Facebook page just to get in touch with someone, pretty poor customer service. Not happy

In our experience, Kichen Connection arranged most of the trades. We arranged our own electrician and painter as we had other work to be done. Each quote from the trades came in as quoted. We had no surprises.

thank you !!

Hi Judi I’m not sure. Kitchen connection came to you and helped you design the kitchen you wanted and discussed such things prior to the signing of any contract or paying any money. They showed you all the plans so you knew exactly where things would be and what they would look like so I’m not sure what happened for you.

Yes that's true. It's not until the Microwave was installed that it was obvious that it was too high for me. In our defence, it is difficult to read plans and understand how a new kitchen design will function when the old one is still in place. At that stage, I could not even get to where the microwave would be as the old pantry was there. Kitchen Connection have been wonderful on the whole, but we are finding the follow up service a little frustrating. We have discussed with the staff a very simple solution to the problem, which they say is an easy fix, but are still having no success getting anyone to help us.

Finish our kitchen after 5 weeks and then I’ll be adding a comment

Try this site. Lots of great advice on preventing cockroach infestation. http://www.asos1.com/cockroaches/cockroaches01.htm

Good luck with getting your deposit back, seriously. They wanted their full payment upfront when doing my kitchen installation, worst thing I ever did was to pay them in full prior to the job being completed. Once they have payment thats it, theres no more care for the customer. Hopefully you get your deposit back, if you do, take it and run as far as possible from Kitchen Connection.

I agree with this completely what ever you do do not pay for something before it is installed and you are completely satisfied when using KC once they have your money they move on no after sales service, also check what you are getting in fact just go to another company

Get On to Aust Consumer Affairs. You would have had a 10 days Cooling off period from the time you had a contract in writing in your hand. Did you follow up after telling them you are cancelling with A letter, advising termination of contract and demand of deposit return?

Hi Eida,
From my experience with Kitchen Connection, they cannot do anything like this. The kitchens are flat-packed and therefore cannot be customised. We had an issue with an incorrect measurement of a vertical spice drawer - it was attempted to be fixed by Kitchen Connection, they even tried to fit some of their other flat-pack kitchen sections into the space (one idea was a wine holder). The result was a terrible mess, months of discussions and stress dealing with Kitchen Connection and eventually we engaged someone else to resolve the issue.
If you do not have a kitchen that is of certain dimensions or have an issue like needing a space to be bigger etc, do not use Kitchen Connection.
Also, in relation to Kitchen Connection we found the customer service to be non-existent after payment (and you have to pay before they deliver the flat-packs), the product itself is also of a poor quality - we keep a screwdriver in our kitchen to fix handles and our bin drawer doesn't close.
I would highly recommend using another company for your issue.
Kind regards, Cassie

Hello Eida, Im not sure where the lady that answered your question got her information from, but it is not correct. I am a cabinetmaker with over 35 years experience and happen to install some kitchens for KC. They are definitely not "flat packed" and are custom made in a factory to suit the customers home.
I would be happy to have a look at altering your kitchen to suit your new configuration if you haven't already done so. You can contact me on [number removed].

The Cabinet Maker may adjust sizes BUT Kitchen Connection are all Standard Sizes with NO service Try somewhere else

Yes I have done that. Gina

I can sympathise with you John - I have had a similar response in that you can email and it takes a month to get back. they dont return calls etc. I am over this company. Buyers beware.

Hi Jonathon
We had an issue with KC where they made incorrect measurements. This was admitted to in an email by one of their "project managers" and attempts were made (poorly) to rectify the issue. Eventually we got someone else to repair the shoddy work conducted by Kitchen Connections installer as a result of their measurement error.
After months of stress and discussions (with quite possibly the worst "project manager" I have dealt with - and we have done several renovations) it was somehow decided that we would only get a 30% refund of the money wasted on the incorrectly fitting drawer system. We accepted this purely to move on with our lives. I even consulted a friend who does construction law who advised I could take it to the Building Tribunal, if I wanted but this again would take time (and we have a family and my husband and I both work full-time).
I think that they hope you will eventually give up trying to get a refund. Keep persisting and my advice is to resort to legal avenues if you cannot get anywhere.
Best of luck!

They should still honour your warranty from their supplier. Find out who made them for kc. If no luck I would get legal advice or just a letter from a solicitor to shake them up. Good luck. Jo

Initially I had filled in the online warranty form on the K K website. I received an email from ClarkeKann Lawyers who suggested I rang HLB Mann Judd, which I did. They basically told me there was not much they could do. On the email is also the name & number of a warranty serviceman. I haven't contacted him yet but maybe I will see what he says.

My stone bench top install was included in the original quoted price. However the installer I had didn't install the top it was the stone company.

I'm sorry Giza. I'm just a customer, you'll have to ask Kitchen Connection.

Angela I am not sure but I vaguely remember reading a blog on the product review site about the history of Kitchen connection. If I find it I will let you know.

That is what i would like to know. We are fighting a losing battle as our doors are peeling from heat. What makes me mad is KWA or whatever their bloody called still call themselves kitchen connections. We spent 20k on our kitchen 3 years ago and its falling apart :(
"Kitchen Connections, where it all comes together"........... Then falls apart

Hi I had my kitchen done by them now 8 years ago doors to 2of my pull up cupboard fail al the time, the original company went broke warranty not valid with new company said they only bought the name, now I am wondering if the original supplies that supplied all component in Queensland bought the name you should be able to get info from ASIC good luck,I gave up cost to much of my time

Good luck i have trided but cant get past manager of store

I have tried that number no answer. Left message have had no reply. Blah!!!!!

You need to speak to [Name removed] his mobile is [Contact details removed]