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8 questions from our users

Kyah W.

Kyah W.asked

The screws won’t fit in the bottom where the legs go? Am I doing something wrong?



No answers
Kristy B.

Kristy B.asked

Does anyone know if this heater is cool to touch as I have a toddler touching everything and want a heater that I don’t have to worry if he accidentally touches it.

2 answers
Ken H
Ken H

Yes, but not as if you were you touching an element. I wouldn't suggest putting it close to combustibles either. I could touch it and not take skin off if that's what you are looking for. It doesn't have radiant heat ie:- as in the name CONVECTION it gets hot and heats the air around it. Hope this helps.

Kristy B.
Kristy B.

Yes thank you

Karen A.

Karen A.asked

How does it turn on?.



1 answer
Ken H
Ken H

Power button on the remote.+ for temperature Sun for faster heat

Dr.Neha P.

Dr.Neha P.asked

I bought it 2 months ago and it's not working .what's the warranty on replacement?

1 answer
Ken H
Ken H

12 months as far as I know. Mine has been good though packed away till next winter. Good Luck, just take it back.

Lyn

Lynasked

I can't seem to work out how to turn the temperature up? It's set on 15C and I try to turn it up but it goes back to 15. Can anyone help? Thanks.



3 answers
Kaylie S.
Kaylie S.

The dials on the side of the heater and the switches are what control the heat

Lyn
Lyn

Thanks for your reply Kaylie. There are no dials on the side of the heater we have. There are small buttons on the front that can be pushed up & down with a small remote. I do that but it doesn't stay to the temp I put & goes back to 15.

Jenna R.
Jenna R.

Why does it turn off every minute

MRCR

MRCRasked

I can’t seem to get my heater to start???

1 answer
Kaylie S.
Kaylie S.

You have to turn the dials on the side as well as the switches and the timer has a little "I" that you have to switch it to

Lenore D.

Lenore D.asked

What is the energy efficientcy

No answers
Mel

Melasked

Hi, the lights in the heating panel switch doesn’t turn on. Does it mean it’s broken and I need to return it?

3 answers
Natalie M
Natalie M

I have the same problem, it doesn't seem to have power straight out of the box

Ashs
Ashs

The switch on the timer needs to be switched to the setting with the line

Mich W
Mich W

I have the same problem with the one I’ve just bought. did you manage to sort yours out?

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