Read also:
jump star trampolines perth wa lg 310l bottom mount refrigerator review ian reid vendor advocacy complaints cavalier bremworth dry stain remover archer gas log fire not starting
Kogan.com Questions & Answers (page 4 of 23)
451 questions from our users
Disappointedasked
how to connect KAWKBZZANDB mini wireless (?) keyboard touchpad mouse combo to wifi?
Debbieasked
Why is my order messed up?
I order KS, double and queen sheet set . you send me single, double and king single???????
Order is not hard.
Leighasked
Kogan offer qantas flyer points. When I’ Ordered items, there is no confirmation of how many points earned either per order or all the orders I’ Placed. How do I find out?
Aarasked
How long do mobile phones take to deliver i received my screen protector but no phone its been a week since i received it
2 answers
I was waiting for the replacement device almost 2 months now and they still not able to confirm the date when I will receive it and that's why I asked for refund and get it somewhere else.
I have reported Kogan to consumer affairs as they are not doing the right thing I think more people should do the same
Julieanneasked
We bought a Kogan Ovela Jepson 1 seater sofa bed and can’t work out how to turn it from a sofa to a bed (lay down the back of the sofa). Welcome advice!
No answers
Bitronausasked
Why is my Kogan dishwasher running times longer than in the manual? All cycles seem to be at least 40 minutes longer?
wally kasked
bought a smokeless grill 2 weeks ago it arrived with out a electric cord cant get any phone responce reported it straight away they put me in line surly it does not take this long to solve the problem item cannot be used until i receive the part if no reply to shis e mail by thursday going to consumers affairs then onto ombudsmen if i return it what is my guarantee of getting my money back as the item is no good to me the way it is
2 answers
By all means, seek help from the Ombudsman however, if you paid via credit card contact your provider and request a payment reversal due to your product being not fit for purpose.
PayPal also offer a similar service in regards to refunding you your money in the event of your product being broken, faulty, incomplete or not fit for purpose.
All the best.
have returned item regestered mail to you and have not received my return of payment as yet how long does it take to return payed by credit card
Chris Aasked
I have just looked through all the reviews and have noticed that said ross x writes the exact same response to every complaint whether about a product or lack of communication, do they actually read this stuff or just have an automated reply as it says the same thing every time?
Shirley Smith Pocheeasked
Legoandpiano and Paula, I am wondering if I could have your permission to add your comments and problems with Kogan addressing faulty products, to my documents I'm about to send to both The NSW Fair Trading Ombudsman and A Current Affair. I bought a 55" Smart HDR 4K LED TV which arrived damaged and Kogan rep replied at length with lies about having already arranged for Allied Express to collect the damaged goods and gave me a Return ID. ..which Allied Express said was fake. I've been waiting since 22nd June. Reading other people's comments it really is disturbing that Kogan can get away with selling crap and not being held accountable. The Fair Trading Ombudsman has the power to shut down a business if they are not doing the right thing by customers. Kogan are ignoring us, and many many others.
So, do you agree?
Please email me on
[email removed]
And anyone else who has got a grievance with Kogan and 'the power of together' just might get some action.
Regards,
Shirley Smith Pochee
3 answers
Hi, I’d like to add my problem as well. I bought something from Kogan and never received it. Australian Post says they never got the item to be sent and Kogan just claimed they sent the item with Australian Post and was not willing to even investigate, or to mention replace or refund.
Hi Shirley. You can add my issue with Kogan if it will help.
The review is titled
Kogan treats it customers with contempt
Ian Albrecht
Hi Ian, I'm definitely going to do this, I've been really busy and am going interstate for a couple of weeks. I was awarded a Certificate of Appreciation for my Service in Vietnam last Friday and met with our local ALP Federal Minister. It turned out he remembered me when I was Secretary of the Musicians' Union and he worked for the TLC. So it was a very good time to make a complaint about large on-line companies selling rubbish to unsuspecting customers who pay good money thinking they are getting a good quality product. Instead, they get faulty, broken, pre-owned, parts missing, non-working items, with no way of contacting them. The customer is either sent a stock automated answer, ignored totally or blocked from their Help Desk. This is not good enough. Kogan is bound by Australian Consumer Law and is breaking that law. Anyway, I made it clear to the Minister, something had to be done. He made a note of it, but what I send to the Ombudsman, I will also send to him and to A Current Affair because people have to be warned not to trust Kogan, They're buying refurbished goods by the container load really cheap, and selling them at a price to make you think you are getting a quality, discounted product, and it's crap.
But I don't have to convince you Ian, you know. You've been sold crap like me.
It will be done!!
Shirley
Geoffasked
Why is the help centre so experienced at flogging your customers off .
Why are you getting a really bad reputation.
Why are you doing this to the public
Why are you destroying your reputation
No answers
Normaasked
How can I see if my fussy Freeview can get warinty. Tv bought in february
2 answers
I don't Know. Kogan has never replied to my request for refund and I just bought it.
It's my own fault I guess. I bought some stuff from Kogan years ago, it was a terrible quality, I never got a refund and I sweared that I would never do business with Kogan again. I broke this promise, I thought they're still in business they must have improved. I was wrong.
It appears I will have to pay for my own repairs to my 4 months old 65'' TV . My freeveiw is fussy.
NOT HAPPY
Normaasked
My 65" TV A LU8010 . FREEVEIW IS FUSSY. BOUGHT FEB 2022.
1 answer
I would like to take tv to a local repairer . to get fixed but he can not start till he gets your approval
Lovelyasked
Hi what is your contact number?to call the warranty service for 32 led tv.
Stacey M.asked
What email address can I send my 14 day price drop guarantee request to?
I have tried this useless article https://help.kogan.com/hc/en-us/articles/360010210694-The-Product-I-Purchased-Has-Now-Dropped-In-Price-Can-You-Match-It-
As well as this one https://www.kogan.com/au/price-drop-guarantee/ and all that one does is send me to the generic support page, so that I can find the first article I listed again (which has been given 290 down votes. I wonder why.
1 answer
I have been using the "Kogan.com Help Desk" <[email protected]> and that seems to be working for me :)
Ryan T.asked
I am in the process of receiving my goods from Kogan hope goes well will reply with review.
No answers
SMCasked
Do you have a warehouse/depot in New Zealand or do orders come direct from Australia?
No answers
aaryaman710asked
Can I buy a refurbished drone from this website??Like will it be safe
2 answers
If you read these reviews that should answer any question you have. Just don't touch them!!
Like still how is your opinion???
Anthony Diaconoasked
I Bought a notebook for my niece on Jan4 2022, It broke down on the 2 May 2022 Referred the matter to Kogan Via Emails and issued Ticket Number. #7310047,then returned the item back to Kogan and it was deemed Faulty.They offered me a replacement of cheaper value and I declined the offer, now they said that they will refund me the money back into my Kogan account but to date They have not said the amount of the refund, nor have they answered me back .I am Patiently waiting for an answer, I believe I am entitled to a Full Refund .
No answers
Dylanasked
Hello, I recently purchased a Mi Power Bank Pro and didn't receive any warranty information in the package. I was wondering if I need anything like that if I am to require a refund under warranty? Thank you.
2 answers
Hi Dylan I didn't get any warranty info either just keep a copy of your email receipt!
Good luck you don't get warranty from Kogan anyway!!
Jordsasked
Why don't you have a phone number to resolve queries in a single contact? Your customer support should be called customer inconvenience as there is actually no assistance even though every chat or email ends with "Let us know if there is anything else we can assist you with" Like what you are implying your customer service model assists customers? Get real.
1 answer
I agree with this guy. Why is there no phone number to call since cleasrly things go wrong so often? I need to speak to a human being because all i'm getting like everyone else are copy/paste responses from the few customer services employees Kogan has to keep up with their useless business.
Related Articles
Where to buy and how to choose a monitor and other home office needs
In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.
Wendy Z.20 Mar 2020
Listing monitored by Kogan representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.