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10 years service and the best I have ever had!
While my unit is a different model and older, it appears to be much the same. My experience, while not perfect, is that it is the best refrigerator I have ever had. I post this review to attempt to balance the bad mouthing in so many of the reviews.
Outstanding features:
1. Food keeping ability - temperature control, uniformity of temperature throughout and absence of condensation.
Absolutely no comparison and the include the GE I had at one time.
2. Surface finish, no stains or wear after 10 years.
3. Door hinges that do not sag at all aft...Read more
er 10 years ( and that applies too, to the refrigerator side where heavy items are put into the shelves in the door. 4. The quietest such unit I have ever owned by far! Yes there are issues but they are minor. A top end product, means much more overhead cost in development and introduction to manufacture and indeed in manufacture itself. To make the product affordable at all corner do need to be cut and defects will occur. So things like the innovative handles sometimes don't quite work out. We had a handle break. They sent us two, free of charge. The long handle in the refrigerator means that IF you persistently yank hard at one end of it, the twisting will eventually break it. NB again the refrigerator rather than biofresh, if you don't clean out the condensation tube a vacuum forms once you close the door if try to force it open again violently of course handles will break. There is a limit to which you can hold a manufacturer responsible! Much the same can be said about the bins. We have had NO issues with them, but no they are a little lite on. Service... OK I was not absolutely delighted with the response when I did need service. But we are out in the wops. Guess what, Australia is a big place! You can't expect them to be everywhere. But I am still getting support from them.
Purchased at Winning Appliances NSW.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Jenny W.Sydney, NSW
Really underwhelming quality for such an expensive fridge
We have spent quite a lot of money on repairs over the years, the ice maker stopped working a long time ago, and had the seals replaced to try and get the doors to close and seal but what really annoys me about this fridge is the very cheap and thin construction of the crispers and drawers. They cost about $50 to replace and break/split in no time. It only takes an item to fall from a higher shelf to break these crispers. I have tried to track down another brand that might fit in the spaces but no such luck. Have got to the stage that we're now...Read more
living with cracked and broken drawers using electrical tape to hold them together as its costing too much money to replace them each time. If you are considering this fridge its something to be aware of.Purchased in July 2021 at Joyce Mayne for $6,000.00.
1 comment
Andi-Co A.Liebherr
Dear Jenny,
Thank you for taking the time to write a review on your Liebherr appliance experience. I would like the opportunity to learn more so we can possibly facilitate a positive outcome. Can you... Read more
please contact us on 1300 650 020 or [email protected] so we can become more familiar?
Similar opinion? Write a review on ieatwords.com.au!
DuncanSouth East Queensland, QLD
Good looking. Expect to call a technician out at about once a year.
We bought ours in 2012. It’s a beautiful looking appliance. However, we have had a technician out at least 6 timess since there - all for different reasons. Today we now have a buzzing sound from it, so another call on Monday.
Purchased in February 2021.
1 comment
Andi-Co A.Liebherr
Hi Duncan,
I am disappointed to learn of your experience with your appliances. So we can review this matter further and become more familiar with your case, can you please contact on 1300 650 020 or [email protected]?... Read more
Warm regards, Taneille Andi-Co Customer CareSimilar opinion? Write a review on ieatwords.com.au!
Find out how Liebherr SBSes 7353 compares to other Side by Side Fridges / Refrigerators
Know better, choose better.
BlackIce54South-Eastern Region, NSW
- 2 reviews
- 1 like
Freezer/Bio-Fresh issue - Andico fixed out of warranty.
I bought this combo while my house was being built. The units have both performed flawlessly for about 4 years. After this time The freezer compressor started to become quite noisy on an intermittent basis for a few months. The noise finally prompted a service call out and it was found the compressor was on the way out. Full marks to Andico for offering to replace the compressor out of warranty, free of charge. It gets better though. A part broke off while the service agents were performing the compressor replacement, thus making one half...Read more
of the unit unusable. Andico have accepted full responsibility and are replacing the entire unit within a week. I cannot fault Andico's stance in the entire matter. The service agents were extremely professional and careful in what they were doing. Sometimes stuff happens. Yes, these units are a high ticket item and I certainly did not expect problems at this stage of their life. However I cannot fault Andico's offer and resolution to the problem. Full marks (5) to the Customer Care team.Purchased for $8,000.00.
1 comment
Andi-Co A.Liebherr
Dear BlackIce54,
Thank you for taking the time to write this review, we really appreciate it. Although the circumstances are not what we hope, we are glad we could assist and the outcome has been positive.... Read more
Warm regards, Taneille Andi-Co Customer Care 1300 650 020Similar opinion? Write a review on ieatwords.com.au!
DavidSydney
- Verified purchase
Fridge broke - Andi Co fixed - thank you!
It started with the ice-maker not working properly and in the course of a few months we now have a fridge that is irreparable after just over 4 years!
Warranty ran out in July 2018 (invoice date July 2014), the fridge started to be used in Sept '14. Soon after the ice -maker stopped producing ice. At the same time the fridge became increasingly noisier. March 2022 and the fridge freezer side is completely dead with the report from the technician as - "internal gas leak, not repairable".
Andico has resolved the issue to a high satisfaction.
March 2022
Purchased in September 2021 at Winning Appliances for $6,000.00.
5 comments
Andi-Co A.Liebherr
Dear David,
I am disappointed by this review and the lack of assistance that was offered to you by us. This is not the style of service we offer, no matter if the appliance is in or out of warranty a... Read more
nd I would like the opportunity to review this matter further.Thanks for your contact Teneille and your willingness to help. It makes a big difference. I’m looking forward to having this resolved.
Andi-Co A.Liebherr
Hi David,
Thank you for updating this review. I am glad we could assist with resolving your concerns.... Read more
Warm regards, TaneilleSimilar opinion? Write a review on ieatwords.com.au!
Don’t waste your money
When I bought this fridge I thought I was spending some extra to get the best. I’ve never had such a bad fridge. Our fridge is not even four years old, the ice maker stopped working after six months, and the bio section never worked with everything freezing and disintegrating every few weeks. I’ve thrown out so much food. Then when the compressor started to go in the fridge I thought ‘well, I spent so much on this fridge it’s worth fixing’. Talk about throwing good money after bad. I spent $1000 on repairs when I could have just bought a new ‘...Read more
lesser’ fridge that would work perfectly for the next 10 years and then keep drinks cool in the garage for another 10. And beware of the nasty service people too - so nasty and upsetting that I had to ask them to deal with my husband and not contact me. What an awful experience all around. Pfft - this is one German product you don’t want to waste your money on!1 comment
Andi-Co A.Liebherr
Dear Medine,
Thank you for taking the time to write this review, albeit a disappointing one. I have reviewed this case further to see where we may have failed and to improve our procedures and services.... Read more
Prior to your contact with our recommended service agent in November, I have not been successful in locating any previous record of service. I am disappointed this is the case as warranties are in place to support you as the consumer and although the warranty period with the appliance is stated as being three years, we are aware it is a premium product and this is not a black and white time period. With regards to the recent service with the agent, they have reported a total of $866 was spent with the initial service call with parts and a subsequent part supplied with a reports the full fridge was freezing. At this time, the matter was brought to our attention and it was approved for the ice-maker to be repaired under warranty and also the full fridge as it was now reported to be not cooling. The service agent collected the full fridge for workshop repairs and provided a loan appliance during this time. Although non-warranty damage was found to the cooling system of the appliance, as an offer of goodwill we approved to cover the collection and re-delivery of the appliance as well as the service fee. I sincerely apologise if the service provided did not meet your expectations. Your feedback is valued and will be further reviewed to assist us with improving our customer support in the future. If you did wish to discuss this matter further, please do not hesitate to contact me. Warm regards, Taneille Andi-Co Customer Care 1300 650 020 [email protected]Similar opinion? Write a review on ieatwords.com.au!
Andico service for a quality product in Australia is underwhelming.
Purchased a combination fridge with the Sbnes 3210 fridge freezer partner and loved it. GREAT FRIDGE great product however the compressor failed after five years. Andico replaced under a parts only policy leaving me labour costs and courier fees. Two months later fridge failed again and advised unrepairable. At this time fridge was returned for inspection under a warranty of repairs policy. As I needed the partner fridge Andico offered a part payment deal on a new fridge which I thought was fair and reasonable and included free delivery and re...Read more
moval of old fridge, however old fridge was in repair shop and had not been retuned to me. Six months later I received a bill from the repair shop for courier charges each way on old fridge on the second repair on advice from Andico. Strange bill is for two ways although it's still in repair shop. Should say also that they are Andico's authorised service agent and you have to use them. Really disappointing very Andico and their service Agent. A very underwhelming experience!!! Will advise further how it goes.2 comments
Andi-Co A.Liebherr
Dear Julian,
Thank you for your review on the Liebherr appliance and its performance. ... Read more
In regards to the service provided by the service agent, charges are for one way only and customers are advised to bring units themselves or charges will apply as repair agents are not couriers so external companies are involved. Customers are advised of charges prior to collection or return. As the purchase invoice for the appliances was not able to be provided at any point during this process we are not able to determine how far out of warranty they are. I apologise you have not been satisfied with the service provided by Andi-Co or the service agent. We will take on this feedback to improve our services. Warm regards, Taneille Customer Care 1300 650 020Dear Taneille,
Many thanks for your reply.... Read more
It appears you have been ill-informed by your service agent. Either I have been charged both ways or I have been charged the incorrect amount. All the above facts are correct. You would do better to investigate the circumstances properly and confirm your facts. The overall effect is the same - a very dissatisfied customer and a poor review! Warm regards JulesSimilar opinion? Write a review on ieatwords.com.au!
CassieNewport
Excellent Product & A + Class Service
Wow... what a great fridge! my food stays fresher for longer, best park of this is not wasting money having to throw it out.. the small fridge side with freezer is the perfect temperature for my husbands beer.. "bonus"
I called up Andico Customer service to ask a few questions and the lady was really helpful.
I had red reviews on this product pre-purchase and was a little nervous, after speaking with the sales staff at E&S trading i purchased it and havent looked back.
Overall i couldnt be happier with my liebherr fridge.
1 comment
Andi-Co A.Liebherr
Dear Cassie,
Thank you so much for taking the time to write this review. We truly appreciate it and love reading that Liebherr has been an excellent addition to your household needs. ... Read more
Warm regards Taneille Andi-Co Customer Care 1300 650 020Similar opinion? Write a review on ieatwords.com.au!
JONHMelbourne
- 4 reviews
- 1 like
Bad start from Andico but they have since made things right even when out of warranty
Initially we had a lot, a real lot of trouble as seen in an earlier review. Their policy or wiliness to help has really improved over the last 18 months. We have had the big fridge door replaced and the fridge freezer replaced after the warranty had expired. Maybe this website helped I don't know.
The real point is that it got fixed after the warranty expired and this is a real big plus for Andico !!
Whether I would buy Liebherr again in the future is unlikely
1 comment
Andi-Co A.Liebherr
Hi John,
Thank you. I appreciate you've taken the time to write a follow up review.... Read more
Warm regards, Taneille Andi-Co Customer Care 1300 650 020Similar opinion? Write a review on ieatwords.com.au!
Find out how Liebherr SBSes 7353 compares to other Side by Side Fridges / Refrigerators
Know better, choose better.
SreedarMelbourne
GREAT FRIDGE! PLENTY OF STORAGE!
Fantastic fridge of high quality. Very easy to load and unload foodstuffs. Excellent cooling and refrigeration, operates very quietly as well. Has been absolutely flawless in operation. To top it all off has a powerful ice maker for the hot summer days! Other features include automatic alarm indicator for doors, adjustable temperature settings for refrigeration as well as cooler.
1 comment
Andi-Co A.Liebherr
Hi Sreedar,
Thank you for your positive review. We really appreciate you taking the time to inform others of your great experience your Liebherr appliances. ... Read more
Warm regards, Taneille Andi-Co Customer CareSimilar opinion? Write a review on ieatwords.com.au!
I'm reserving judgement dependent on the response...
We have had our Leibherr for about five years I think. Over the past year the fridge/freezer side unit has been helpfully keeping beer (in the fridge) at a balmy 22 degrees. The freezer meanwhile has also headed for the tropics and alas, no longer cares to freeze. This has been happening repeatedly (and expensively) for at least twelve months. We have had multiple repairs, sensor changes, circuit upgrades and so on, but no solution. As I sit here writing, the fridge buzzes (increasingly loudly) and my beer continues to approach boiling point. Why? How is it that nobody can fix this?
3 comments
Andi-Co A.Liebherr
Hi Ian,
I am very disappointed to read this and that the issues were not properly diagnosed and resolved long ago.... Read more
Can you please contact me on 1300 650 020 or [email protected] so I can become more familiar with your history and the service agent so we can get your appliance back to its full operating capacity. Warm regards, Taneille Andi-Co Customer CareI'm back. After some very useful assistance from Taneille (above) and a service person named David, my beer is now at an appropaite drinking temperature and my ice cream is solid. I'm still concerned ... Read more
that this may only be a temporary fix but I must commend the speedy action of Taneille in sorting the response. It is troubling to think that the folks I would otherwise have called may well have continued this frustrating cycle and I was genuinely ready to ditch Liebherr completely on that basis. Good save folks.Andi-Co A.Liebherr
Hi Ian,
Thank you for commenting further after service. I received the invoice today and note David's work. I am positive he has thoroughly checked over the appliance and your beers will be perfect and ready to enjoy. ... Read more
If you do require any further assistance, please do not hesitate to contact me. Warm regards, Taneille Andi-Co Customer Care 1300 650 020Similar opinion? Write a review on ieatwords.com.au!
DO NOT BUY.
Bought this 7 years ago. Thought we we were buying the Rolls Royce of fridges but in our mid 50s and keen cooks splashed out. Has never worked. All the storage units have cracked. All shelves have cracked Replaced door handles three times. Now putrid smell from back of fridge. Glue like substance in collection container. Have had to pull it out with huge difficulty. Having now read myriad other reviews can't understand why it is legal to sell this in Australia. Ice maker went about 3 years ago. Water drips down back. Anything that touches rear of fridge freezes. Have thrown out hundreds of dollars of food. Nice woman at Liebbher tells me this is how it is supposed to work. NEVER BUY ONE OF THESE.
1 comment
Andi-Co A.Liebherr
Hi Jan,
It is disappointing to read your review and the experience you've had with your Liebherr appliance.... Read more
We would like the opportunity to learn more on your appliance history and possibly facilitate a positive outcome. The Liebherr refrigerators run an evaporative cooling system, it will be normal to see the cooling system cycling between light frost and droplets on the rear wall of the refrigerator. Due to this cooling system style, if food items touch the rear wall during the light frost cycle, those items will freeze. The droplets drain into a drain hole that sits just above the drawers in the fridge, this drain tube leads to the evaporator tray that sits above the compressor at the rear of the appliance. With the heat of the compressor, this water then evaporates. Please contact us on 1300 650 020 or [email protected]. Thank you, Taneille Andi-Co Customer CareSimilar opinion? Write a review on ieatwords.com.au!
Absolutely unfit for purpose
Freezer/ biofresh failed in two units. L
Antico uninterested. When retailer contacted the unit was finally replaced and now second unit after 12 months has the same problem. Noise from the unit that bad you could not stay in the same room. First set of service men did not have a clue.
7 comments
Andi-Co A.Liebherr
Dear John,
It is disappointing to learn of the issues currently presenting themselves with your Liebherr refrigerator and the experience you have had thus far.... Read more
Can you please contact me directly on 1300 650 020 or [email protected] so we can become more familiar with your appliance history and facilitate a positive outcome for you. Kind regards, Taneille Andi-Co Customer CareContacted as per request only to be told replacement freezer not under warranty even if it is 12 months old but it is if it is not fit for purpose. They seem to be experts in evasion of responsibility.
Andi-Co A.Liebherr
Hi John,
Thank you for calling us to discuss your matter, as discussed with my colleague we did place a warranty service call for you on the 21st February and the repair agent has been out to assess ... Read more
the appliance as you are aware. From the phone conversation this morning, we have followed up with the agent and requested a report on their findings so we can further investigate what is happening. We truly do appreciate the value of the Liebherr appliance and the premium service that is rightfully expected hence why we have placed the service call under warranty and we are following up with the agent so we can review this matter and resolve your concerns. We do care and we are not at all evading responsibility as proven by our actions listed above. We will be in further contact with you today once we have reviewed the report.Similar opinion? Write a review on ieatwords.com.au!
Freezer and Top Fridge died
Over the past 6 years since we bought our Leibherr we have had nothing but issues. Sensors have been replaced twice; water collected at bottom of freezer, froze and built up under the bottom drawer; door handle snapped off . Now the unit has had an internal gas leak and has been deemed irreparable (this issue was missed by the first tech but determined by another on a subsequent visit ) so we have lost a week which is annoying. Simply great I don't think. With christmas looming I need another fridge/freezer ASAP. Disaster and not what I would expect given the cost.
1 comment
Andi-Co A.Liebherr
Dear Tracey,
It is disappointing to learn of the issues currently presenting themselves with your Liebherr refrigerator.... Read more
Can you please contact me directly on 1300 650 020 or [email protected] so we can become more familiar with your appliance history and possibly facilitate an outcome for you. Kind regards, Taneille Andi-Co Customer CareSimilar opinion? Write a review on ieatwords.com.au!
Fed up customerIpswich
biggest waste of money we have ever spent.
Continual broken door handles, & at $125+ postage for each handle which has happened 3 times we arent fixing it again.. 3 ice makers leaking & replaced, last ice maker jamming just like the other 2, gave up on them & unplugged it. door seals cracked & over a $1000 to replace them, plastic shelving breaks all the time. Vegie/fruit crispers are a complete joke, the produces goes off within days even after following the air flow guides. We will never in our lives go anywhere near this lemon of a fridge again. It cost us almost $9,000 & we regrette...Read more
d it within months of purchase. Shame Liebherr shame. Even though the technician/customer service/repair people were very helpful it cost us a fortune each time something breaks. We are now giving up on it & it is going to the dump when we can afford another fridge/freezer unit. The seals have gone yet again & the cost to fix it is astronomical, not doing it.3 comments
Andi-Co A.Liebherr
Hi,
It is disappointing to learn of the issues currently presenting themselves with your Liebherr refrigerator and the issues you have had in the past.... Read more
Can you please contact me directly on 1300 650 020 or [email protected] so we can get more familiar with your appliance history and possibly facilitate an outcome for you. Kind regards, Taneille Andi-Co Customer CareHi Taneille, these problems have been on going since the day we bought it. When it was still under warranty we were sick of ringing to get the ice machine fixed, sick of buying useless plastic door ha... Read more
ndles which continue to break & now we are not paying over another $1000+ for more door seals. Broken butter keeper, broken shelves, broken crispers, it has never stopped with this expensive fridge. We also bought it on the guarantee that they were top of the range & we wouldnt be disappointed, the total opposite is true. I dont know what hubby has done with the purchase receipt but the cost to replace anything on this fridge/freezer/bio fresh unit is beyond the joke & from reading all the other reviews there is not one happy customer amongst them. I will be in contact but what for, nothing is under warranty anymore & as soon as we ring any & i mean any fridge reseal company they dead set just laugh at us or point blank say 'no' when we say the fridge brand. THere was only 1 company that was willing to do the reseal but they themselves were buying the seals from Liebherr & yet again with no guarantee that they would take & reseal again. No thanks. We wasted enough money with this giant silver lemon. We are saving for another fridge/freezer at the moment & the silver lemon will be going to the dump. Cheers, Heather.Andi-Co A.Liebherr
Hi Heather,
I can appreciate your stance though I would really appreciate if you did contact me and I would like to know more and hopefully facilitate positive outcome for you.... Read more
Kind regards, Taneille 1300 650 020 [email protected]Similar opinion? Write a review on ieatwords.com.au!
Find out how Liebherr SBSes 7353 compares to other Side by Side Fridges / Refrigerators
Know better, choose better.
Steve KBrisbane
Worst Customer service EVER....Don't buy Leibherr
Our fridge is around 7-9 years old and has been a constant pain. We've replaced the handles twice, plastic drawers and also the ice maker. Now there is an electrical fault from the power board to the compressor (fix is around $450 plus the $120 we paid for the service technician to tell us what was wrong with it). All on a very expensive fridge that was sold to us to 'last a lifetime'. We have been in contact with the service technician who advised that he had replaced this component on other fridges before. So we rang Andi-co --- big mistake. ...Read more
Firstly Katarina was extremely condescending and when we advised her of the numerous blogs regarding issues with this fridge she said 'well everything you read on blogs will only be negative'. We then spoke to Mr Steven Trotter, National Spare Parts Manager for Andi-co who basically told us that it's too bad, and even though you can't even purchase the failing part, (as Leibherr have replaced it with one with dual sensors - we assume to fix the issue) it was 'not a manufacturing fault'. He then proceeded to call and abuse the service technician for, obviously, telling us that he had replaced this fault in other fridges. He told the service technician that we had told Steven that the service technician had 'bad mouthed the fridge from the moment he walked in the door'. There can be nothing further from the truth. This was never said, and in fact the service technician we used (John) has been the most professional in all our dealings. We then called back and challenged Steven regarding what he advised the service technician had said, and his continual reply was ' well we will have to agree to disagree', as he had been in the industry for 40 years and knew how the service technicians conduct themselves. We are now taking this up with Leibherr International - our dealings with Andi-co have left us feeling they are a complete disgrace to the Leibherr reputation and the brand. If you can, buy something that Andi-co has nothing to do with:(3 comments
Andi-Co A.Liebherr
Hi Nicole,
Thank you for your product review unfortunately you have listed you review on the incorrect model, your model is an SBSes7051 - Firstly, I would like to apologise to you for the experien... Read more
ce you felt you have had with Andi-Co thus far and feel it was a mistake to contact us. We endeavour to try and assist all our customers as best we can. While we are aware of all the Liebherr reviews, we are realistic in knowing that consumers are more likely to write a negative review and not a positive review on any product or service. In saying this, we monitor the reviews and do take note of all comments to better improve our own service. We will take your comments on board and use this to further train and educate our staff to better ourselves.Thanks for your comments....however it does nothing to remedy our situation or complaint. Basically being called a liar by Steven Trotter, and furthermore a contractor being abused by him, is complete... Read more
ly unsatisfactory. We will update the post when we have a response from Leibherr.I wanted to update this review le let any readers know that Andi-co have made contact through the Managing Director, Lars. After speaking to Lars and them offering a more than satisfactory solution, I... Read more
would be more than happy to recommend them, and the Leibherr brand to others. Whilst there have been issues, speaking to the right person first would have led to a much better review.Similar opinion? Write a review on ieatwords.com.au!
POS: Quality Pathetic
At the 4 year mark the trouble started i.e. cracked vegetable drawers. Then the freezer packed up and no amount of technical help could sort it out (was re-gassed a few times but was told it had an internal leak and was basically un-fixable). Been living with 2/3's of a fridge and will now need to find one that fits the spot.
BTW: My 20 yo Westinghouse has NEVER missed a beat
NEVER EVER BUY A LIEBHERR!!!!
1 comment
Andi-Co A.Liebherr
Hi Jon,
Can you please contact us on 1300 650 020 or [email protected] to become more familiar with your history and discuss your concerns further.... Read more
Kind regards, Taneille Andi-Co Customer CareSimilar opinion? Write a review on ieatwords.com.au!
Liebherr, it's German for lemon
Our Liebherr fridge is 7 years old but soon after it's short warranty expired, something went wrong, needed service and updated electronics, all at our cost. Then a crisper drawer cracked so we had to buy a replacement. Then a second one cracked, Winnings arranged a free replacement. I reinforced the weak edge with aluminium channel glued with silicone; problem solved for now. Liebherr use cheap and brittle polystyrene for plastic parts, not tough but more expensive ABS. Our handle also broke, because what appears to be metal is just silver coloured plastic. Lovely to look at but expensive, cheaply made crap. We've got a 20-year-old Maytag fridge, had a 10 year warranty and nothing has broken or gone wrong.
3 comments
Andi-Co A.Liebherr
Dear Michael,
I apologise for my delayed reply. I believe a resolution to your concerns has been offered by email. If not, please do not hesitate to contact us on [email protected] or 1300 650 020. ... Read more
I will note your appliance model number and review refers to SBSes7051 that is now discontinued and your comments have been made on the updated side by side model. Kind regards, Taneille Andi-Co Customer CareHi Taneille, thank you yes I received your email so let's see if Liebherr are serious about customer service. And yes ours is the previous model but your current version still uses cheap polystyrene f... Read more
or plastic parts and you still suffer lots of customer complaints about your ice makers and quality in general. It's also true that our 20 year old Maytag hasn't missed a beat and absolutely nothing has broken. And it cost a small fraction of what we paid for the Liebherr.Our $8,000 Liebherr fridge suffered the usual cracked and broken plastic parts, broken door handle and it needed a circuit board upgrade soon after the warranty expired. It's now 7 years old and I'm h... Read more
oping to get 10 years out of it. I found a way to stop the crisper drawers cracking by reinforcing the top edge with aluminium channel, glued in place with clear silicone but recently the main fridge section wasn't cooling properly, lights flashing, fan not spinning. Got onto Andico the Australian distributor, Taneille is very nice but 'sorry it's your problem now'. (Words to that effect). However after my social media campaign and full report on Product Review, they had a change of heart and organised a service call. Sensor now replaced and fridge working again. My wife asked the service man how long the sensor is likely to last, he said "they're like light bulbs". Well if my light bulb blows, I can buy a new one for a couple of dollars and replace it myself. (Actually I now have LED lights that will outlast me). But to replace this sensor involves a lot more than replacing a light bulb. Anyway I'm grateful that Liebherr have patched up 'the lemon' and live in hope that we make it to the 10 year mark.Similar opinion? Write a review on ieatwords.com.au!
My Liebherr Lemon
No stars for this lemon ! We are extremely disappointed !
We were "sold" with the claim that this "premium brand" was superior to anything else on the market and that it would operate effectively in excess of 10 years, the price was certainly superior at just under $8000 !!! We then redesigned our new kitchen's fridge space to fit the two units.
We learnt to live with the loud popping noise that was supposedly part of the defrost cycle
After 5 years the freezer suffered an internal gas leak and the repair quote was 12 - 15 hundred dollars.
The freezer went to the tip replaced by another brand at less than a third the cost.
My opinion... DO NOT purchase a Liebherr Fridge !!!
Similar opinion? Write a review on ieatwords.com.au!
Strawbs5000Sydney
- 2 reviews
- 3 likes
Looks great, unfortunately doesn't live up to premium price
I unfortunately bought our Liebherr 3 door fridge about 8 years ago.
The ice maker has broken 3 times - $750 repair cost each time
The handles have broken 3 times - $200 repair cost each time.
Both the ice maker and handles are currently broken. Now looking to buy a new fridge rather than pay any more money repairing our Liebherr.
Please do yourself a favour and avoid this fridge.
1 comment
Andi-Co A.Liebherr
Hi Strawbs5000,
It is disappointing to learn of the issues currently presenting themselves with your Liebherr refrigerator and your past experiences.... Read more
Can you please contact me directly on 1300 650 020 or [email protected] so we can become more familiar with your appliance history and possibly facilitate an outcome for you. Kind regards, Taneille Andi-Co Customer CareSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Mei L.asked
My biofresh fridge temperature went up to 20 degreesC instead of staying at 0 degree.
1 answer
Andi-Co A.Liebherr
Hi Mei,
Please call Andi-Co Customer Care on 1300 650 020 so we can assist you further.
Warm regards,
Taneille
Andi-Co Customer Care
Andrew Chamenasked
Has this fridge got an internal filter or external?
1 answer
Andi-Co A.Liebherr
Hi Andrew,
This appliances does not come with an internal or external water filer for the automatic ice-maker. If you do wish to install an external water filter, there is a kit as an optional extra that is purchasable from our Spare Parts department on 1300 650 020.
Warm regards,
Taneille
Andi-Co Customer Care
1300 650 020
Normfavasked
Liebherr SBSes 7353 BIO FRESH PREMIUM - who here has one and is very happy with it ? Too many bad reviews outweighing the good !
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Andi-Co A.Liebherr
Hi DDJ,
Thank you so much for taking the time to write this review. We really appreciate it and love that you consider your Liebherr appliance to be your best. We are truly delighted to read that you... Read more
are getting the best use from this appliance, as intended!