Joyce Mayne

I ordered a product on 27/11/2019, today it’s 12/01/2020 and I still did not receive my order. I have contacted their customer support several times, and after chatting with a chatbot (over and over again), I was done with it and gave them a call. Over the phone they promised me to refund my order, but this never happened. Then I got in contact with them again over Facebook Messenger, and they promised me twice that I would get an email with an update, but still haven’t heard from the since then...
This customer service is just terrible, I will never buy from them again and recommend not buying anything there. Only thing they give you is false promises...

I really like shopping at Joyce Mayne South Nowra. I find it an easy shop to find products, and the staff are always helpful. If they don't have what you want in stock they are always happy to order it in for you. And buying online and picking it up from their warehouse is so easy. I recently bought a freezer online and was able to pick it up within a few hours at the warehouse. There are always enough parking spaces as well

Absolutely terrible online service. I ordered a new phone online for 2 hour click and collect, as I was at work and didnt want to bother with the crowds after I finished. Get an email saying the payment is under review (meanwhile, the money is already gone from my account) and may take up to 24 hours to clear. At the time of writing this review it has been 32 hours, and have recieved no confirmation or clearance whatsoever. I have however been in-store at Maroochydore multiple times and they have tried their hardest to assist me, so I have no complaints with the Maroochy team. Its the online team at head office that clearly don't give a rats about their customers. Never buying online from them again.

I needed an extra fridge for the festive season and Joyce Mayne at Maroochydore provided me with fantastic service (Daniel Clarke) and a great price on a 120l Hisense bar fridge...
I would recommend this store for service and value for money.

My Son went to Joyce Maine Garbutt to buy a 144hz monitor. That was his 1 requirement. Not being a computer expert he trusted the salesman who sold him an LG 32MP58HQ which IS NOT 144hz! Due to no recordings of the sale I can not prove anything but My Son was clear! 144hz. The 32MP58HQ is only 60hz. Do not trust sales people at Joyce Maine Garbutt!!

The team are engaging and welcoming and guide you to where you need to be without being pushy. Mitch had the patience of s saint and helped me get my tv up and running...you deserve a pay rise. You rock!!!

Horrible follow up. Ordered product a week ago. Followed 3 times over the phone email facebook. They said its out of stock and re routing the stocking. called again they said its discontinued and they will issue the refund. Could have told me earlier. Very disappointing service. Cheap for the reason.

I went to Joyce Mayne Toowoomba to purchase a HP Printer,I had purchased from this store before and the service was good, however this time the salesman must have got out of bed the wrong way. He was most upset that I did not accept the extended warranty for extra cost and when I said my last printer lasted 8 years he said this one won't. I worked in retail for many years and I know some customers can be difficult but in this case I knew what I wanted and was just happy to pay the price and be on my way . Maybe this person needs some help with customer service.

The sales rep was OK but he did us a deal as we had done our homework first on the best prices. We also got a cash back from Bosch.

Purchased and paid for a product online, and received an automated email from Joyce Mayne saying they'll review and confirm the order. I sent 3 follow up emails over the course of three weeks, with no response. I also also called and confirmed my phone number for a call back, with no return call received.

No confirmation and/or delivery is bad enough, but then not even responding to email/phone communications to resolve the issue is terrible customer service - it's as if they don't even exist. I'm actually shocked that any company could become this useless... the only way would be that Joyce Mayne has systemic system and culture problems from the top down.

Don't buy from them, even if they're the cheapest.

I bought a lg robotic vacuum from Clint at the domain store in Townsville. I highly recommend Clint he was very knowledgeable and happy to assist in any way he can. He is an asset to your store.

Jacqui Miller

Placing my online order was fine with no problems. It was after the order was completed and "under review" that problems began. I received no communication for a week after ordering, it then took 4 attempts to contact someone and find out where my order was up too and finally received a reply which was to "escalate it with the team". Finally an email response indicated it would be sent either that afternoon or the following day, with still no further communication or confirmation this occurred. Phone calls have not been returned and I am still still waiting 2 weeks after the initial order with no clue as to where my product is. Extremely unhappy and I do not recommend buying from the online store.

Absolutely appalling after sale service. Sent me an invoice made out incorrectly. I have been trying via phone and email for two weeks to get this attended to. Also paid for a 2 year warranty and have received no paper work. I called my local store in a desperate attempt to get this issue rectified but they are unable to help. Will never recommend or buy from Joyce Mayne again.

I had an issue with an item purchased online. I telephoned their Call Centre and only waited a short time in a queue. The agent took time to understand the issue and quickly resolved it. In a era where long wait times and untrained call centre agents are too common, it was an absolute pleasure to be treated by the Joyce Mayne Called Centre in a quick and courteous way.

I ordered a mouse on their website on 17 September, paid via paypal. Didn't receive any update after 7 days, so I wrote them an email. An automated email said someone will get back to me in 24 hours. The promise failed. I wrote another email again, and an automated email again but still no one contacted me.

Long story short, tried contacted them 3 times but in vain. 30 September now still no response, neither have I received my order. I have to open a dispute on Paypal.

Rubbish customer service.

Purchased a fridge 11 days ago was told would be a 10 day wait. As I had not heard anything back called and was told fridge not available. The manufacturer were waiting for new stock
I asked why no one had contacted me and was told that [name removed] who served me no longer worked here. I was referred to the manager [name removed] who was rude spoke down to me and he could not come up with an alternate option. Would not be purchasing from the warrawong store ever again. Poor service and rude staff.