I ordered a mouse on their website on 17 September, paid via paypal. Didn't receive any update after 7 days, so I wrote them an email. An automated email said someone will get back to me in 24 hours. The promise failed. I wrote another email again, and an automated email again but still no one contacted me.

Long story short, tried contacted them 3 times but in vain. 30 September now still no response, neither have I received my order. I have to open a dispute on Paypal.

Rubbish customer service.

Purchased a fridge 11 days ago was told would be a 10 day wait. As I had not heard anything back called and was told fridge not available. The manufacturer were waiting for new stock
I asked why no one had contacted me and was told that [name removed] who served me no longer worked here. I was referred to the manager [name removed] who was rude spoke down to me and he could not come up with an alternate option. Would not be purchasing from the warrawong store ever again. Poor service and rude staff.

We have been customers for years, (2004) and staff come and go like every other business.
However the remaining faithful staff seem to recognise us when we come in to Sippy Downs store.
Firstly you are acknowledge with a smile at reception.
Must be facial recognition on one of those big brother computers.
The main thing is that good old customers service still applies and as example .
Came in late Sunday afternoon with a faulty electrical item and at 9.15 am we receive a call to say they will replace it.
Pity that Harvey Norman store locally don't have the same response.

If you want to order a online delivery and get terrible service look no further it was quicker for me to go o the store and pick up half my order than to wait for them to get off their butt and find all of my order. As for the online contact section don’t waste your time all you get is an automated reply telling you screw all. There are a lot better online shopping for small electrical in aust that offer excellent service. Joyce Mayne/ Harvey norman will never get my online shopping again

I purchased a small product online not arrived. Wasn't given a tracking number.
But they clearly track your order as they say it's a feature of having an account.
According to the site it should have taken 5-10 days.

I had hoped that because there were several related stores (Joyce Mayne, Harvey Norman, and Domayne) That it would be a speedy delivery.
If there was going to be a delay, it would have been nice to receive a message or call apologising for the delay. They have my details from the order.

We bought a 75" TV, Jason served us, We explained what we wanted, and took us straight to the product, he answered all of our questions, and made it all very clear and understandable to 2 Techno Phobic people like us.
He went above and beyond in his great Customer Service, We will definitely return.
We also bought a power Board and a Sandwich Maker.
He made our Shopping experience enjoyable .
Thank you
Virginia Harwood

I bought a Heart Rate monitor ( that everyone had out of stock). The store that was supposed to supply it had run out, but rang me and advised they were getting it from another store, so it would be slightly delayed in arriving. They kept in touch and advised it was ordered and when it was on its way.

Received great service when purchasing a television yesterday at store. Salesman was really helpful Delivery was also perfect.
Thank you

Went to Townsville Joyce Mayne and had excellent customer service for the second time from the same salesperson, Stephen Bennett, highly recommend this guy.

The service we received was outstanding with understanding our needs. The salesperson was friendly and professional. We like to purchase in the store so that we have the personal touch and the ability to see products side by side. Having a salesperson makes the purchasing process so much enjoyable for us.

I made my purchases over the phone after my other products had both failed. The Salesman was the most helpful person I have encountered over the phone at a retailer. His name is Matty and he works in the Electrical Dept.

Brilliant service from Ben... It was his day off and my order was completed by Robert refreshing to come to a store where all the staff go out of their way to assist. answered all of my question to make an informed decision with the purchase of my fridge.. all staff are very friendly a please to do business with the store at Maroochydore.

Not being at all technical, it is refreshing to come to a store where all the staff go out of their way to assist with product information, how to skills and advice in general. I did not feel that they were trying to sell any particular product, but a product that suited my abilities (or lack thereof). Was always welcome back for advice and assistance.

My order got cancelled because, apparently, I didn't make it pass their routine check. That's fine, I can just use paypal next time. But after my order is cancelled, I'm not getting my refund?

Please. Shouldn't I be getting my refund before the order is damn bloody cancelled? Or at least soon after. Still waiting on my refund hours later. I'll remember to look at product reviews before doing any shopping from now, and I'll remember to avoid Joycemayne.

Joyce Mayne store online order out of stock, they can't tell me when they will get more stock. Was told I would receive a phone call next day for estimated time for more stock. This never happened, emailed support and still waiting. Never again will I order through this mob!

I found shopping at Joyce Mayne Nowra shop very easy. I was allowed to browse as long as I wanted, and when I needed assistance with the purchase of a freezer, the young lady was ready to help.
I wanted delayed delivery and that was not an issue. The freezer was delivered free of charge and all packaging was removed as was my old freezer

I purchased online. I really appreciate the help I received from Ben who made sure I got my order in time.