This product was previously known as Luxe Fitness Fat Burning Protein.
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Exceptional Customer Service
The customer service was beyond amazing. I appreciated the efficient communication and courtesy emails I’ve received regarding my order. I’ve also ordered from them before and their products are deliciously tasty.
Purchased in January 2021.
- None
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did not receive complete order.
Ordered the four week bundle.
Received only the protein shake and nothing else.
Emailed customer service and shared with them I only received half my order, they insisted on pictures of the box received. Once I provided the pictures they shared someone else would get back to me.
How ridiculous.
1 comment
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Not what I expected
The formula leaves lumps and the protein shaker bottle they included is rubbish. No matter how hard you push on the top/hold down the top, all the protein mixture splashes everywhere. Wont be repurchasing
Purchased in December 2021 for $95.00.
- None
3 comments
Luxe F.Luxe Fitness
Hi Lovely,
Thanks so much for your feedback and taking the time to message us.... Read more
We are so sorry to hear you are not enjoying our protein powder and shaker, they are both of our top sellers and we have always had such positive feedback in regards to them. In regards to the shaker. Can you please try shutting the lid until it clicks, you have to push/bang it quite hard before it clicks. They are designed like this so that once the lid is completely shut it cannot leak. In regards to the protein powder. Sometimes if the protein is not mixed properly it can taste different to how it is meant to. If you could please try following the steps below to make sure it is being mixed correctly. Add 200mls of liquid first, either water or milk. (milk will make it creamier)Then add the protein powder and shake it until its completely dissolved, it needs to be shaken well. This should help dissolve the protein. Please also make sure that the blender ball is inside the shaker when you are doing these steps as the blender ball is designed to break up the protein powder. You can also add less or more protein/water to suit your desired taste. If you find you are still not enjoying the taste of the protein once you have followed these steps above please send through an email to our customer service team with your details and we can look into this further for you. Our email is [email protected] Thank you xxxI have to use a great deal of force to click it in place. And now it is nearly impossible to release the top... I have other shakers which are easy to click into place and pop back open...
Luxe F.Luxe Fitness
Hi Lovely,
Thanks for your reply.... Read more
No worries, we are sorry about this. If you could please send an email through to our customer service team with your full name and order details and we can look into getting a replacement sent out for you for the shaker. Our email is [email protected] Thank you xxxSimilar opinion? Write a review on ieatwords.com.au!
Great customer service and the protein just keeps getting better.
Great customer service, shipping is fast and the product is YUM. I have been through many different types of protein- pea protein collagen protein and always come back to it.
Purchased in November 2021 for $70.00.
- None
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Amazing!!
Such an amazing product with awesome customer service skills to match. Would highly recommend to anyone considering trying this product! Communication and update emails are always super fast. Amazing work luxe team.
Purchased in October 2021 at Luxe online for $39.99.
- None
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Love luxe
Great tasting, no textures like other brands, I love this product so much hard to decide my favourite flavour so I get a flavour a month, I use in my yogurts, cereal, so yummy
Purchased for $49.00.
- None
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Protein powder
I tried all the flavors of the protein and see results quickly and enjoy the taste of it as well, mix with milk or water is great and works well in smoothies, highly recommend
Purchased in September 2021 for $79.00.
- None
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Queen of Protein!
I am currently using the Caramel Macchiato protein shake and it tastes amazing! I have had other flavors and they always go beyond my expectations. There is no grittiness and the shakes team really well with almond milk. Really fast delivery and great communication when one of the items I ordered was out of stock. won't be buying protein powder from anywhere else!
Purchased in October 2021 at luxefitness.co.nz for $139.99.
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The best protein Ive ever had!!
These are hands down the best protein powders I have ever used! They taste amazing!!! And keep me full! I have tried birthday cake, strawberry cheesecake, salted caramel, cinnamon donut and my next will be banana! All of them amazing
Purchased in November 2021 for $49.00.
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Amazing flavour
Love the flavour, not too strong but not weak either. Mixes well with water and makes for an easy boost in the morning or post workout. Overall will definitely buy again
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LeeanneVictoria
- 2 reviews
Great taste and makes a great protein pancake!!
I have tried many different types of protein powders and this is definitely one of the best! My son is endlessly hungry and loves pancakes so a spoonful of this into the mixture and not only does it give them a great taste but fills him up!!
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Perfect for curbing those 3pm sugar cravings
Best tasting protein powder I have ever had! Great consistency, a good flavour range and fast delivery! My go to protein powder, cant fault it. Thanks for a fantastic product.
Purchased in October 2021.
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- Verified purchase
Obsessed!!! Nothing compares to this protein
I have tried so many proteins in the past, EPH labs etc and nothing beats this protein its so delicious and goes with even water. Love it!!!! Amazing taste and texture!
Purchased in September 2021 at Luxe Fitness for $70.00.
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PebbiecatSouth East Queensland, QLD
- 2 reviews
It really has no flavour!
Absolutely love using the unflavoured collagen powder everyday in my morning breakfast smoothies.
My hair is stronger and shiner and my nails are long and strong.
This product does not disappoint!
Purchased in November 2021.
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GabrielleSouth East Queensland, QLD
Absolute favourite protein powder
I bought the Luxe Peach Bundle for the 8 week peach challenge And I opted for the vanilla protein powder. It was absolutely delish! Worked amazing in smoothies as well and even better in my vanilla and lemon protein balls. Banana flavour is also to die for! Highly recommend.
Purchased in September 2021.
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Amazing flavours
LOVE the Caramel Macchiato flavour! Great as a protein shake, in a smoothie with some cold brewed coffee and banana or in my morning oats.
Luxe protien powder offers great support and muscle recovery after my work outs and it's an added bonus that every flavour tastes so amazing.
Purchased in October 2021 at Luxe fitness.
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KimMelbourne
- 3 reviews
horrible product
there was so much undissolved particles left in this protein shake.
there were no correction whatsoever from the company, after contacting me and i provided them a reason.
STRONGLY SUGGEST to NOT buy Luxe Fitness at all cost
Purchased in April 2021.
5 comments
Luxe F.Luxe Fitness
Hi Kim,
Thanks so much for your feedback. We are so sorry it has taken so long to get back to you and we are sorry to hear that you are not enjoying one of our products.... Read more
In regards to the protein powder not dissolving, can we please make sure that the protein is being mixed correctly. Please follow the steps below. If you could please try adding 200mls of liquid first to your shaker, either water or milk. (milk will make it creamier) Then add the protein powder and shake it until its completely dissolved, it needs to be shaken well. This should help dissolve the protein. Please also make sure that the blender ball is inside the shaker when you are doing these steps as the blender ball is designed to break up the protein powder. You can also add less or more protein or water to suit your desired taste. If you find you are still have trouble with the protein then please send us an email at [email protected] and our team will look into this further for you. Thank you xxxLuxe fitness is cleary a disgusting company with incompetent workers and unprofessional work ethics.
I already gave feedback of this product few days after testing via email and mentioned this probl... Read more
em. Apparently you didn't bother reading and rectifying it. This matter could be solved just between you and the customer personally, if you just only had read and replied via that email.Luxe F.Luxe Fitness
Hi Kim,
Thanks so much for your message. We are so sorry about this.... Read more
Can you please confirm your full name and order number so that we can look into this further. Our customer service team reply to all emails daily so we need to look into this further if you have not been replied to. We understand If you dont want to provide your details via this thread so please send us an email to [email protected] to confirm this information and we will be happy to look into this further for you. Thank you xxxSimilar opinion? Write a review on ieatwords.com.au!
- Verified purchase
Yummiest protein I’ve had.
I’ve been buying luxe for a long time and recently bought the gingerbread flavour. They’re always so creamy and delicious. Plus laybuy helps me pay for it.
I love it
Purchased in May 2021 at Luxe fitness.
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Review collected in partnership with Luxe Fitness
JessaMid North Coast, NSW
- Verified purchase
Only on day 5
On day 5 using luxe fitness products, protein tastes good compared to a lot of others, my sleep burner doesn't really dissolve in my water properly but still taste okay..
Purchased in May 2021 at Weight Losers for $110.00.
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Review collected in partnership with Luxe Fitness
- Verified purchase
The best protein powder ever!!
I’ve tried a lot of protein shakes, fat burners, Etc, Everything about the Luxe Fitness range works really fast, The protein shake tastes amazing & the fat burner really works, No more bloated tummy!! I highly recommend this to everyone, you will definitely see the difference!!
Purchased in May 2021 at Luxe Fitness website for $129.00.
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Review collected in partnership with Luxe Fitness
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Questions & Answers
SRKasked
Why does it ship from New Zealand if it’s an Australian brand?
1 answer
Luxe F.Luxe Fitness
Hi There,
Thanks for your message.
We are a New Zealand brand, not an Australian brand. We ship worldwide.
Thank you xxx
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Luxe F.Luxe Fitness
Hi Alicia,
Thanks so much for your feedback.... Read more
We are so sorry to hear that you have not been happy with our service so far. Can you please confirm your order number and the full name you ordered under so that we can look into this further for you. If you did not receive your full order and you have provided proof of this including the box the order was sent in then we should have had a replacement sent out for you. If you did not want to provide your details on this thread then you can also send us an email and we will respond back to you. Our email is [email protected] Thank you xxx