Mercedes-Benz GLE-Class was previously being manufactured under the name 'Mercedes-Benz M-Class'
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Mercedes-Benz GLE-Class W166 GLE 250 d (2015-2020)
Also referred to as: Mercedes-Benz GLE-Class W166 GLE 250 d 2019 and Mercedes-Benz GLE-Class W166 GLE 250 d 2021.
Darryl M.Perth, WA
Great car, pity about the smell.
Had the smelly aircon, Dealer said it was not their problem. I took out the internal filters and let the windows down when parked up in garage. This smell only happens in summer, otherwise I love this car.
Purchased in April 2021 for $85,000.00.
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LiemBrisbane
Disappointing and problem prone car
Bought in 2017 (MY16). Compared to its competitors, this car has great features, but that's where it ends. It's diesel, and drives great, but there are too many problems lurking in my car since owning. Most problems are fixed at time of writing. Needless to say, this will be my first and last time owning a MB.
When I first bought my car, the boot button was stuck causing the boot to not set the height correctly causing the tailgate to rise and bump the garage door. This was brought back to Mercedes the day after delivery of the vehicle, so ...Read more
I already had my doubts. The next problem was the tailgate could not open automatically, and would require external assistance (I.e. I would have to manually pull/nudge the tailgate roughly 1cm to open). This problem was brought to Mercedes attention within a couple months of ownership, and kept coming back every couple months. The tailgate was finally fixed (Hopefully) on its annual service, where it was also delivered to the Mercedes body shop for a couple days. Since, this problem has spontaneously occurred a couple times, and cannot be replicated for the mechanics to see. The next problem is probably my biggest, if not second biggest problem with the car. After less than 6 months of ownership, the car's air conditioning system began to pump out repugnant fumes. This smell is produced every time the car is started. Every passenger who has entered the vehicle cannot believe that this new car would produce a smell so revolting when compared to their own old cars. It has since become a joke between friends and family as the poo car (to put it nicely). I have taken it back to MB, who say it would cost roughly $600 to fix (mind you this is less than 6 months old at this stage, and 4 months when we noticed the smell), and not claimable under warranty. Also, as the filter is changed every 2-3 years under service, I have to live with this smell until early 2022. The smell alone is so noxious that I am honestly contemplating on switching cars. The next problem which occurred this year (2017) was that when driving upto 110km/ h, the car's bonnet sensor would act up, causing all sorts of alarms to go off. This was a daunting experience as this is the last thing you expect when you're traveling 110km/h. I took it back to MB who then fixed the problem overnight.Similar opinion? Write a review on ieatwords.com.au!
_shaneGreater Melbourne (Inner), VIC
- 18 reviews
A great car now even better
We had the previous ML250 which was a great car, it had a few warranty issues that were fixed outside of warranty (thank you Mercedes). The GLE 2017 is noticeably smoother and seems more powerful down the lower gears thanks to the new 9 speed transmission. The updates with tech and safety which include collision alert and lane departure are a major improvement. As always, the fit and finish, quality carpets and plastics and thick paint are what you pay for. You may pay more upfront but this is reflected in resale. All these attributes is what keeps consumers coming back.
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Find out how Mercedes-Benz GLE-Class W166 GLE 250 d compares to other Large / 7 Seater SUVs
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Questions & Answers
MBOasked
Question for Mercedes Benz representatives:
Why won't anyone at MB provide a genuine response to customer feedback? (or respond at all?)
I have been told numerous times over the years that the problems I have presented are the 'first time' / 'they haven't had these issues before'... clearly that is untrue based on the content of the reports included in the reviews.
Refer my review at which provides context: /reviews/a4d31e7a-b8ec-4cd0-90d4-ba28affeb7a5
Perhaps it is time to head down to the dealership on a weekend and seek some answers.
3 answers
Can only comment on my experience which has been no problems at all.
Thank you for your response. My review is based on experience relevant to the GLE250 not ML Are you a Mercedes Benz representative?
Hello, what has actually been happening?
I’m not really a representative, but I have worked on Mercedes-Benz’s for over 10 years ( Dealership trained )
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