Methven (page 3 of 3)

We purchased the Minimalist Hand Shower on Stilo Wall Bracket and had problems with the disc on the front of the bracket falling off. Emailed Methven about the issue, with photos of the bracket and disc along with proof of purchase. Hadn't heard back from them after two working days so phoned. They said they would send the whole bracket out, rather than the disc just in case the bracket was the issue. Received the bracket by courier the following morning. Wish all companies had this sort of follow up service.

We used Methven shower heads when we renovated the bathrooms back in 2005 and recently the armoured shower cable started leaking. Like the other reviewer (NOOB) we contacted Methven and within a week they sent us a replacement head and cable. Just recently my mother-in-law had a Methven shower head go faulty and they shipped a new one out to her...arrived today...in both cases we had replacements within the week...simply marvellous after sales service...so rare these days. TOP JOB Methven :o)

Methven shower head is lovely to use. Unfortunately my daughter dropped it on the tiled shower floor. Couldn't get it back together again. Took it to Harvey Norman (who had purchase on file) and they repaired it.
Same thing happened last week. Looks like another trip to HN. My observation is that the product is on a very long hose (metal) that easily reaches floor. The other is that the product is very difficult to put back together.
I can recommend the shower, but am disappointed that the metal hose is so long. In a slippery situation the hose and head is easily dropped.

Have had 2 Flexispray shower heads. Both had the plastic screw-on coupling that holds on the shower head crack and leak water everywhere. Guess what? You have to replace the entire unit because they don't and won't have spare parts for these dodgy plastic pieces on their shower heads.
Avoid paying $30 from Bunnings for these useless shower heads and go and purchase something that has metal components that can be replaced if broken or worn.
Methven very unhelpful overall.

Bought a Futura Shower head and worked wonderfully, but did start to leak. I decided enough was enough and went to claim a replacement through warranty.

I was very impressed with the speed and efficiency of the warranty claim. I was sure to provide all information about my claim for warranty, including receipts and a video of the damage to the shower head. I was delighted when I received a response promptly to inform that the warranty claim had been processed and new shower head arrived a few days later. For me Methven have stood by their warranty claim. Well done!

We bought a top of the range rail shower with a lifetime guarantee. It only lasted 6 years and methven refuse to come through on the warranty as we don't have the original receipt. The manager even hung up on us. The products are obviously shonky judging by every other review here as none seem to be lasting anywhere near a lifetime!

I wanted to replace a 10 year old Methven satin jet shower head bought from Reece Rozelle but couldn't find proof of purchase. I contacted Reece Rozelle who searched their records for me and contacted Methven fior a replacement. Received my free replacement promptly. Other negative reviews seem to point to the retailer not helping to provide proof of purchase, but I couldn't be happier with the response I received from both Reece and Methven.

Methven claim they give a 20 year warranty on their tapware, but when I tried to claim warranty on a 4 year old shower diverter valve that leaks, they told me I need the proof of purchase details to claim. Problem is I bought the house from a builder developer, and there's probably no builder on this planet who would hand over the purchase receipts of products fitted in a new house. Shame on you Methven! Your warranty offerings are dodgy to say the least! My advice is to stay well away from Methven and it's related company products, unless you purchase them directly, and even then, beware, because from my experience so far, they are cheap junk anyway.

Installed a methven 11 months ago and about 4 months ago it started leaking out a little bit to the point now where the bathroom get more water out of the shower than in. Must admit that my wife and i do adjust the shower height, but would expect that of an adjustable shower head... Took it straight back to bunnings and got a refund now in the market for a decent one?

I have Methven shower heads that have started to disintegrate after 5 years. I went back to Methven as they supposedly have a lifetime warranty and was asked for proof of purchase. I did say I have 2 x shower heads from Methven, is that not proof, and was told they will not replace without a bank statement or receipt. They did say I could go and buy new ones though, wow thanks for that tip!!

Never again Methven.

I used to work for a bathroom company for 7 yrs that worked exclusively with a few Methven products, the showers are excellent, the product warranty is exceptional, i have 3x shower heads in my bathrooms and after 10yrs i am just starting to have trouble with 1x head ( the head has started to fall apart,not from lack of use,believe me.) I will be ringing Methven to claim a new shower head and dont expect to have any problems with the claim,i will continue to use these showers until i find an equally better product.

Overall good to very good, though the shower experience with the Satinjet is not as good as I expected having read some very positive reports about it.
For me the flow isn't strong enough but it is still an effective shower and a pleasant spread of water.
The connection to the rail is easy to operate and allows for secure height adjustment of the shower head position without slipping.
I also like the smooth hose that connects to the shower rose.

I installed a Methven Kiri Exposure Rail Shower and Methven Amio Shower and Hi-rise Basin Mixers in my bathroom. The Mixers work well and look great.

The Methven Kiri Exposure shower is ok, perhaps not as good as I was expecting. The Satinjet is nice. I have gas on demand hot water and the low flow nature of the shower means there is not enough pressure to consistently keep the gas on to supply hot water. This so far has meant disappointing showers having to play around to find the right temperature.

I am all for saving water and so on, but they should have had more R & D testing during development to ensure compatibility with all hot water systems. There aren't that many different types of hot water systems.

I installed 2 Satinjet shower assemblies when building my new house. The showers are fantastic, but the service is better. I had a common issue with both of the showers, and when I rang Methven, they promptly offered to send replacement handsets, no questions asked. They didn't quibble, quiz me, or even suggest the problem may have been been caused by outside forces . The heads arrived promptly and were the right ones first time; and easy to install. A great company that deserves acknowledgment for honouring their guarantee with alacrity and good grace. Such a rare thing these days.