Great service, very patient.
Micm agents make the leasing experience easy. William C. helped us thoroughly looking for a larger apartment during this scary pandemic and with a two year old in tow. He was very patient and understanding to our needs.
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This is perfect, so quickly reply
Thank you for Sharon manager. You had been done great work what is quick answer and nice communicate. I have found so quickly the nice apartment. Thank you so much
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StellaGreater Melbourne (Outer), VIC
Professional &Fantastic
Thanks for Andrew professional and fantastic job has been done! Good communication, professional working skills, make him successful. It is so quick find the tenant for my apartment.Thank you so much,Andrew.
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HelenGreater Melbourne (Inner), VIC
Extremely difficult to contact
MiCM are the property managers for an apartment I no longer own. Despite several requests to stop they still send me emails and text messages as if I am the owner.
Asking how I can stop this spam gets a very brief one line response after 2 emails. I was told to contact my solicitor. I no longer have a solicitor.
Called MiCM is impossible. They never answer their phone.
They are hard to deal with, hard to contact, and their responses are borderline rude. They are not interested in providing any customer service.
1 comment
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KarlGreater Melbourne (Metropolitan), VIC
Seamless service
Dealing with MICM to arrange the rental listing of our property has been a swift and wonderful experience. Communication has been clear and prompt throughout the process. We certainly feel that we made the right decision.
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Khoi-Nguyen T.Greater Melbourne (Inner), VIC
- Verified customer
Great service! Thanks Andrew!
I was referred to Andrew Chen by MICM agent to lease my apartment in Southbank. This was my first time renting out a property and Andrew was very professional, provided a lot of support and guidance, and was very quick to respond to my queries. He also found a tenant the same day that I flew out of the country and made the apartment available! I definitely recommend to reach out to Andrew for leasing. I haven't had a worry about leasing my apartment (and the associated costs and paperwork) since talking to him.
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muskaan m.Greater Melbourne (Metropolitan), VIC
Had the worst experience while vacating
My lease was month on month where I use to pay the same amount whether it’s month of 30 days or 31 days. My last month of stay was February which was having 29 days. MICM said that they consider month as 28 days for Feb and I will need to pay one day charge for 29th day. So, in actual I paid for 32 days for a month having 29 days. I tried to talk to agent, he said he would have felt the same if he is at my place but he can’t help as his manager and finance team said that; when I said I want to talk to the manager and finance team, he mentioned...Read more
I can’t talk to them. So in nutshell I dint have smooth exit and wont recommend MICM to anyone. Usually they deduct something for sure if you don’t use their end of lease cleaners that’s what the feedback I got from many of my friends. When I checked with agent, he also mentioned I can select any of the cleaners but they usually don’t come on time when we find issues, I have to call them multiple times to get the cleaning done as per MICM standards, trying to give me a hint that use their cleaners or else they will find something or other to deduct amount from bond money. Their recommended end of lease cleaners charged almost double than what’s available in market. I paid 500$ for 2 bedroom 2 bathroom apartment in city.Similar opinion? Write a review on ieatwords.com.au!
Very professional and attentive, highly recommended
Sarah Belousoff at MICM was incredible to work with and took all the stress away from renting our apartment in St Kilda Road. The communication and advice was great throughout the process and we have peace of mind knowing our rental is in safe hands.
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Thanks heaps Andrew!
I engaged Andrew Chen (business development) to lease my apartment in Melbourne CBD. Being my first rental property, he provided very needed support and had a tenant in very quickly! He was very flexible, timely and show a very high level of professionalism. Would defininently recommend him and would go through him again.
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Mohit SethiaGreater Melbourne (Inner), VIC
Alice Chan - The best real estate agent in Melbourne
I had the best inspection experience with Alice Chan from MICM. She showed the apartment to us in the best manner and went above and beyond to show all the attribute s related to the apartment. Alice is the best agent I met in Melbourne.
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Happy iiNet CustomerGreater Melbourne (Inner), VIC
- 2 reviews
Amazing work!!!
We are very fortunate and grateful to get Alice, Business Development Executive. She was very professional, kind and efficient. The leasing process was very easy. We were kept up to date at every stage. We got a tenant into our property so quickly, in fact before the first open inspection. Definitely recommend Alice to anyone who is looking to lease their properties.
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SallyGreater Melbourne (Metropolitan), VIC
Professional and excellent customer service!
Our Business Development Executive Vanessa was very professional and so lovely to work with. We are very happy with the work that she has provided to us. We definitely recommend her to our friends and families should they need any help with renting or selling their properties.
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AnansenGreater Melbourne (Inner), VIC
Excellent service
Very calm in communicating and presenting the property, has a willing heart to help people. Very easy and smooth process throughout the whole lending process. Recommend Cher to look after more properties so that she can help more people.
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first class service from Alice
I'm very happy to have secured this apartment in southbank, Alice was a pleasure to work with on this and she really went above and beyond in terms of helping me secure this apartment. I'd highly recommend Alice she is a true professional.
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HelenGreater Melbourne (Inner), VIC
Great service!! Thanks Andrew
Our agent Andrew was really professional. Always fast in responding and leased our apartment in just a few days for a really pleasing price. It was much easier than having to lease it ourselves. Fabulous experience!
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RichardSydney, NSW
Excellent Service with Excellent Result
We have two apartments in Melbourne settled on 28 Jan 2020.
Mr Andrew Chen leased out one apartment on 4 Feb and another one on 10 Feb with top rent prices.
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Charmane DennisGreater Melbourne (Inner), VIC
Perfect service personified !!!
Yannie has been an absolute delight to interact with, she has a perfect blend of professionalism and perfection ;be it her follow ups, communication or quick updates to keep her clients in the loop every step of the way .
She has been on top of every email and phone call made to her inspite of her busy schedule even on weekends .
I appreciate all the help extended and the support of her team, keep up the great work !I shall definitely be recommending your company in the future !!
Regards
Charmane Dennis
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MICM is a very trustworthy agent
I has been stay in Docklands for three years, It’s very good experience to stay with MICM agent. If you are from overseas, it’s better to choose MICM. This is because they got very good staff and services for you.
My building manager is Stephanie, she is very nice and help me a lot. I will say thank you to her.
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sweetnessandlightGreater Melbourne (Metropolitan), VIC
- 2 reviews
Professional Service
Our property manager Joe is a professional who has provided us with excellent service for the past 2 years. He is quick to act on and reply to any of our concerns in a polite and friendly manner. He has made the leasing process a smooth one, and we feel very fortunate to have him as our property manager.
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Excellent Service
My agent Deevesh provided excellent service and was very efficient.He was very helpful throughout the whole process.MICM was very fast and accessible.I would definitely recommend Deevesh and MICM for anyone looking to lease an apartment especially their first one.
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Questions & Answers
Tintinasked
Hi all,
Can I please ask does any one know about the direct contact of the complaint department of MICM? On the website it said call 03 9697 8888 but there is no an actual client service manager, just keep getting transferred to the agent or agent of other MICM. Who can really help for the complaint?
1 answer
MICM Real EstateMICM
Hi Tintin,
Please refer to our management team
Kind regards,
MICM Real Estate
Tintinasked
Hi
I would like to put my brand new property for renting. Wondering does MICM does Melton South area as well? I tried to contact the agent but no response.
1 answer
MICM Real EstateMICM
Hi Tintin,
Thank you for your query. Yes, we do service Melton South. Could you kindly provide more detail to [email protected] and we will get an agent to contact you directly.
Kind regards,
MICM Client Services
[email protected]
03 9697 8888
Rubyasked
Why could the tenants not have access to the landlord details? Isn't it unfair to the tenant to be totally unfamiliar with the person owning the property???
1 answer
I don't see a need for the tenenant to know who the owner is..All negotiations are done via the Managing Agent, which is what they are appointed to do and are paid for.
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MICM Real EstateMICM
Our sincere apologies for the inconvenience caused to you and we understand that this would be frustrating. Please contact the Department Manager, Judy Andrews on 0407 620 020 so we can resolve this issue for you.
Kind Regards,
MICM Real Estate