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MiniJumbuk Luxus Supa King has been discontinued. See all MiniJumbuk Quilts, Duvets & Doonas.
MiniJumbuk Luxus Supa King
I’ve had the show king for a year now and have recently noticed hard lumps within the casing - has anyone else experienced this? I have aired the quilt but haven’t washed it. I’m worried what it could be - is there a guarantee on the quilt that I could get a replacement??
Purchased in May 2022 at Adairs for $500.
I purchased a thermal quilt and used it for 1 hour. Due to the weight of the product it was absolutely useless!! I broke my leg almost 10 years ago; the weight of the quilt caused immense pain and discomfort. I called the company and spoke to a gentleman called Oliver. He was very dismissive and unsympathetic, when I asked of the possibility of exchanging for a lighter weight quilt. His solution was to go back to the retailer as they had sold me an unsuitable product. Maybe there should be a health warning on the box... not suitable for peop...
Read morele who have sustained an injury or suffer from pain!! Absolutely awful customer service from MiniJumbuk. I have never been as disappointed with a purchase; or by the response of the company’s customer service consultant.Purchased in May 2022.
Hi Emma,
We are sorry to hear that you've had a bad experience with MiniJumbuk. We are passionate about our customer service and always aim to achieve the best outcome for our customers. We would lik...
Read moree to resolve the issue regarding your Thermal Supa King quilt, please contact MiniJumbuk direct at our head office on 1800 088 834.
- 2 reviews
- 2 likes
I recently purchased two Supa King quilts by MiniJumbuk (one Gold for winter and one Silver for summer). I was alarmed to find that both had an appalling toxic chemical smell that simply would not go away after the recommended airing period. I have always purchased Minijumbuk quilts before and never experienced anything like this. I hopped on line to see if there was any info about this and was dismayed to see that there had been several complaints about this problem and apparently no easy resolution. Hoping that airing the quilts for an ex...
Read moretended period of time might help I hung both outside (under cover) for several days. On about the third or fourth day the smell was still evident so I put in a request for contact and advice on the Minijumbuk website. I got an automatic reply that said I would be contacted in 3-5 days. Not happy with that I phoned them direct and said I didn't want to wait so long for a reply given the problem (and the expense) of the quilts. The team member there read my email while I was on the phone and advised me that she had absolutely no idea what the smell could be but if it hadn't gone away in the 3-4 days the quilts had been outside airing then it seemed reasonable to assume the smell wouldn't be going away. Her advice was that if I didn't want a full refund, and didn't want them to be replaced with existing stock, I should return them and ask HS to return the quilts to Minijumbuk so they could both be replaced with new ones direct from Minijumbuk Only downside, she said, was that it could take a few days to sort out. If Harris Scsrfe had any concerns about this, she said, they could get in touch with her direct and she would sort it out. The following weekend the quilts went back to Harris Scarfe and they returned them to Minijumbuk (along with another one that had been purchased the same day as mine and had the same problem ). A week and a half later my two replacement quilts arrived and because the weather was so cold I had no choice but to put one straight on the bed without the recommeded 2 hrs of airing. Not a problem at all, quilts are absolutely perfect. Absolutely brilliant customer service from Minijumbuk.Hi Rae,
We are sorry to hear you weren't happy with your original purchase. We are glad to hear that the problem has been resolved and you are happy with your new quilts....
Read more Thanks, The MiniJumbuk Customer Support Team.Questions & Answers
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Details
| Category | Quilts, Duvets & Doonas |
|---|---|
| Price (RRP) | $589.95 |
| Release date | June 2010 |
Other Quilts, Duvets & Doonas
Extra Information
Excellent Mattress
Perfect Mattress! Couldn’t ask for anything better!
15 mins to assemble! Hours of comfort!
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Hi Nadia.
We are sorry to hear that you are disappointed with your purchase. Please contact MiniJumbuk on (08)87623677 or [email protected] so that we can assist you with your enquiry.
Regards Victoria
MiniJumbuk Customer Service