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Very impressed with products
Thank you for an excellent product. My skin was very dull and dry . Everything I have used so far has made a big difference on my skin. Wish I had before and after pics! My skin feels much more moisturised and clear. And has that 'glow never thought that any product would work on my skin. Can't thank you enough!! Look forward to trying other products
1 comment
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- Verified customer
Amazing company all round!!
Mirenesse is really a dream come true. Amazing products that last, amazing staff with great customer service and an amazing VIP subscription program. I really cannot give a favourite product as they are all so fabulous. From the lip bar to foundation, brow products and liners, everything is perfect! I'm so glad I've found Mirenesse, my makeup life has been forever changed!!
1 comment
Mirenesse C.Mirenesse
Thank you Bek for your amazing review! We are so happy to hear you love our large range of beauty wonders! We pride ourselves on our amazing formulas and love to hear that you enjoy them as much as we do! Stay beautiful xx
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Customer service
I am so happy with both the customer service and the products. Recently i dealt with Holly Timmins who was so helpful and happy to address my concerns and we could even have a joke over email.
When you feel like you are heard it makes all the difference. Your staff are a credit to your company. I am happy to recommend mirenesse to all my friends and am a happy repeat customer.
1 comment
Mirenesse C.Mirenesse
Thank you very much for taking the time to leave such a lovely review Peta. We are very happy to hear that you have had a great experience with Holly, as she loves to make our customers feel happy and... Read more
beautiful! We appreciate the love and support! Stay beautiful xxSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
AMAZING There is nothing ive tried that compares to this
First of all let me just say that the customer service at Mirenesse is second to none. Just wonderful and very understanding. Now the foundation (cushion 10) is simply beautiful. No need for a primer underneath, makes my skin look flawless. Stayed all day, looks beautiful in photos and to be told that i look 30 when I'm actually turning 40 this year speaks for itself! I am in love with this product and cannot wait to try the rest. xx
1 comment
Mirenesse C.Mirenesse
Hey Megs, thank you very much for taking the time to review us, we really appreciate it. We are also pleased to hear that you are happy with our customer service!
We spend so much time and love formu... Read more
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Treatment foundations??? They actually do work
I've been using Mirenesse for over 15 years, my 1st product was the Mascara, since then I think I've tried almost everything. I love that the foundations are also a treatment, I'm 45 and I believe my skin is much better for using Mirenesse, my sisters use other brands and their skin is aging much quicker than mine :p
I've been a VIP member on and off for years. Like any company, sometimes there may be some issues, however I found them to be helpful and have always come to a resolution.
The prices are reasonable for the quality.
My boyfriend is now asking me to put in an order for him and he's skin is looking so much better.
June 6th 2017 Update: Affordable, cruelty free and products that work.
...Read more
1 comment
Mirenesse C.Mirenesse
Hi Sans, thank you so much for your beautiful review! We love to hear great feedback, we do everything we can to make our beauties like you happy! We are continually working on improving our customer ... Read more
service every day to make sure everybody is as happy as possible. Thank you again, please let us know if we can assist in any way. Stay beautiful, the M team xxSimilar opinion? Write a review on ieatwords.com.au!
Angelika
- 4 reviews
Good things come in small packages
Call me fussy but I don't like mascara full of fibres and big mascara brushes. I 1st tried this mascara when I bought a 3 pack during a flash sale. I did not like the other 2 (see my 1st sentence) but loved this one. I have short straight lashes that are fair from about halfway up. After using my eyelash curler, this little brush coated each lash without me getting it on my eyelids and with 1 coat I have long, separate lush looking lashes, without irritating fibres going in all directions! The delicate wand makes it easy to target any little la...Read more
shes without the risk of touching your eyeball. it has great staying power as I apply at 530am and it doesn't come off till around 1900hrs or later when I cleanse my face while showering. I need no touch ups during the day and it does not flake. Please Mirenesse NEVER stop making this mascara.1 comment
Mirenesse C.Mirenesse
Thank you so much for your lovely review Angelika! :) We're so happy to hear how much you love our award winning mascara! We live to create great products to make every woman feel confident and happy!... Read more
Thank you again for sharing your love, we love you right back! Stay beautiful Angelika xx The M TeamSimilar opinion? Write a review on ieatwords.com.au!
SueSydney
Brilliant.
Mirenesse have never let me down. I have been a VIP for many years. They are always extremely helpful if I have any concerns as to the use of products etc. The order/delivery process is very easy and quick.
I would highly recommend Mirenesse.
1 comment
Mirenesse C.Mirenesse
Hi Sue, thank you so much for your lovely review! We're so happy you are loving our VIP club!! Thank you so much for being so loyal, everything we do is for our beautiful customers like you! If there'... Read more
s anything else we can do to assist you please let us know. Stay beautiful Sue! xx The M TeamSimilar opinion? Write a review on ieatwords.com.au!
BEST Mascara EVER!!!
I've been using the Organic Mascara for a month now and I can see my lashes are fuller and longer! When I get it wet it comes off in strips instead of having dark scary circles under my eyes! LOVE it!
1 comment
Mirenesse C.Mirenesse
Hi Ethel – how exciting! We’re so pleased to hear you’ve been getting wonderful results from our Organic Secret Weapon Mascara – we have put nothing but the best ingredients to ensure you get your hea... Read more
lthiest, longest and fullest lashes ever! We’re also pleased to hear you’ve been enjoying the tubing technology of our mascara – it’s so incredibly easy to remove with just warm water – no panda eyes! Stay beautiful, the M team xxSimilar opinion? Write a review on ieatwords.com.au!
Exceptional customer service and products!
I saw them post on Instagram, so I checked out their website. Omg I wanted everything! There is so much I didn't know what to chose. I saw there was a contact us with a number so I called them. The lady was so helpful she took her time to recommend the best things for me to try. I'm 35 and been using it for only 2 weeks now and I see a HUGE difference in my complexion, fine lines and dark circles.
1 comment
Mirenesse C.Mirenesse
Wow Nicki – thank you so much for your lovely review! We’re so glad you found us and that you love our beauty wonders. So exciting to hear that you’ve seen results in just 2 weeks! Our founder Irene p... Read more
uts her heart and soul into each and every product to ensure that it is of the highest quality and contains the best ingredients for your precious skin. We also take so much pride in delivering the best customer service possible, and we’re always here to support you and answer any questions you may have - so don’t hesitate to contact us! Stay beautiful always xxSimilar opinion? Write a review on ieatwords.com.au!
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Sexy GMelbourne
OMG my secret weapon Mirinesse Mascara
OMG I've used the 24 hour secret weapon mascara since 2012. I love it so much, I've not looked at another mascara.
I've had reactions to other brands (Chanel).
A close friend said to me only this week "have you had a prem lash".
I said whats that!
No, natural and my secret weapon mascara. I'll be putting beauty salons out of business now. I love this product for it's ingredients and it's application.
Thank you Mirenesse from a very loyal set of lashes.
1 comment
Mirenesse C.Mirenesse
Thank you so much for sharing your wonderful review. We’re so glad you love our Secret Weapon Mascara – so amazing you’ve been using it since 2012! We really appreciate your loyalty to Mirenesse! We w... Read more
ill continue to create nothing but the best mascaras on the market that care for and nourish your lashes, without the nasty chemicals! Stay beautiful, the M team xxSimilar opinion? Write a review on ieatwords.com.au!
TashPerth
- 3 reviews
Everything
Absolutely love Mrrinesse although the lip bomb did feather a bit.Love everything else I ordered and will definitely order again.
1 comment
Mirenesse C.Mirenesse
Thank you so much for your lovely review Tash! Stay beautiful xx
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My favourite brand
Love this brand, they have both makeup and face creams. I have tried others but I always come back to mirenesse.
1 comment
Mirenesse C.Mirenesse
We love you too Cassa! Thanks so much for sharing your wonderful review! Stay beautiful xx
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Caroline Pope
- 2 reviews
An absolute must have!
Dear Irene. I'd just like to say a huge thank you for your Studio Magic BB pore powder. A friend put me onto it, I work with animals, including horses outside, and makeup staying on can be an issue, especially in hot weather. The last 2 weeks we've had 30+ degree days with up to 90% humidity, and I've been working outside with horses. My makeup has stayed brilliantly, and only ever have to touch up once during the day. Congratulations on a fantastic product,not be happier!!
1 comment
Mirenesse C.Mirenesse
That's so great to hear Caroline! How lucky you are to work with beautiful horses! So glad you love our Studio Magic BB Pore Powder, we're big fans of it too! Thanks so much for sharing the love! Stay beautiful always xx
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tezzaAU
- 4 reviews
- 4 likes
Products reasonable, but be wary.
Products are quite nice and I dislike paying postage, and this was partly why I joined the VIP Club: however, the main reason was because I liked the thought of the bi-monthly VIP Kit.
Go forward twelve months and I had changed my attitude. The website made my head spin, as you try to find the best prices for a product. The same product would be in two different places, at different prices, on it. Don't bother trying to use you $25 VIP voucher, because it has a minimum spend of $65 and also comes with so many exceptions to its use: these e...Read more
xceptions seem to change at Mirenesse's whim. The final straw for me came when I made a purchase, it went through checkout and money was deducted from my account. When product never appeared, I queried it, and was told that it was cancelled due to "Misuse of VIP voucher". If it was a misuse, why didn't their system pick it up before it had reached this stage? And why did I have to contact them, not the other way round? I was also tired of getting products that were unsuitable. On my VIP profile i said I was fair, ageing and liked light makeup (or words to that effect), so I got sick of e.g. blood red lipstick and black/gold/blue eyeliners. Unfortunately, I am not Helen Mirren and can't carry them off. When I came to cancel it, I queried with customer relations on how many months of membership I needed to ensure I got my final VIP Membership kit (I might have been sick of the products, but I wanted what I'd paid for), and it worked out that you needed to pay an odd number of months to receive it. I had been a member for 12 months, which I assumed I should receive 6 VIP Kits - but, no I had to pay a 13th month to receive that elusive VIP Kit. Unlike other people, I had lots of contact with customer relations about this, but all I got was Mirenesse waffle to stay beautiful (or you are beautiful, or some similar cliche). This was a few months ago. Things may have improved: I hope so, although this occurred after they made "improvements" to the VIP membership.2 comments
Mirenesse C.Mirenesse
Hi Tezza, thanks for your feedback. We're very sorry about your experience. We can promise you that we have made many improvements to our VIP Club after this time, including a guarantee that if you ar... Read more
e not satisfied with the product selection, we will happily exchange them for products of your choice. Also we now have a VIP Priority Service, for any assistance you may need, we have a dedicated phone line to our VIP Customer Service Manager that can provide you with beauty advice and help with anything you may need. We really appreciate your feedback. If there is anything else we can assist you with, please don't hesitate to ask. Many thanks, The M Team xxDo your improvements to the VIP Club now mean that you do not have to pay VIP membership for an odd number of months to receive the final VIP kit? This was the final straw for me. It felt so unfair an... Read more
d another example of Mirenesse changing/making up the rules as they go along. Had that not been the case, I probably would have reconsidered and actually not cancelled my VIP membership, but that was the deciding factor for me.Similar opinion? Write a review on ieatwords.com.au!
Vicki80Southern and Hills, SA
- 27 reviews
- Verified customer
Mirenesse Excels!
I have always found Mirenesse makeup and skincare products to be great quality and have fun and glamorous packaging and presentation. Also specials can be great too, and the BEST mascaras in the world.
However their customer service and postage time was not of the same quality. BUT NOW! What an improvement!
All recent orders have arrived very quickly AND I had an issue with an order and it was dealt with efficiently and courteously. I was treated as a valued and honest customer, the one thing that keeps a loyal customer is that respect. Thankyou Mirenesse!, don't change a thing now, great product, great service. Happy Customer :)
1 comment
Mirenesse C.Mirenesse
Hi Vicki,
Thank you so much for taking the time to leave your feedback, we really appreciate it. We are glad to hear that you love our products, Irene is so passionate about creating high quality inno... Read more
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0412MaggieAU
- 2 reviews
- 10 likes
Customer service appalling.
I purchased many Mirenesse products a couple of years ago, and did like them. However, when items didn't arrive or if they items were missing, I obviously like other customers found that Mirenesse gave you the run around, and I too felt like I was being accused of lying. I was offered some credits, but the codes never worked. I then tried logging into my account after I left a terse but fair message on facebook and Mirenesse had locked me out. I no longer exist, but when I try to go in as a new customer (as I don't exist), I couldn't because ...Read more
"My email address already existed"!!! I just didn't have the time to be emailing back and forward with no positive outcome. A year ago my daughter got cystic acne and also bells paisey, and I purchased for her and myself (under her email address) the pebble sonic kits. My daughters pebble sonic was doa, so I gave her mine which after a week would no longer charge. My daughter emailed Mirenesse and also was treated as if she was making it up, so then finally managed to get onto customer service by phone and the operator was apologetic and said she would look into it and get back to her. Guess what - no one got back to her. She sent another email, no reply and then went intonher account and she was locked out. Not once were we rude or inappropriate in what we sent or said. My daughter was in a rather distressed state at the time and the way she was treated was unacceptable. We should have contacted consumer affairs about Mirenesse, but were absolutely over it, and after all the emails and phone calls taking it further seemed just one step to many. Shame, good products, crap service.1 comment
Mirenesse C.Mirenesse
Hello Maggie, that does not sound like our customer service happiness team at all! We do have a telephone number which you may call us on to resolve all matters immediately if you experience any issue... Read more
s. We recommend checking your spam folder for emails as if you haven't whitelisted our email address then they may have gone to your junk mail box, as we reply to every single email we receive. We would love to chat with you to discuss this matter further and to see what resolution we can find that would be best for you. Please contact us as soon as convenient for you on 03 9336 0265. We would love to get your details to send you a new charger pronto! Stay beautiful, Mirenesse Customer Happpiness Team xxSimilar opinion? Write a review on ieatwords.com.au!
Mirenesse Beauty Milk and Black Light
I originally was given these products as a gift. As a male my complexion and skin health is not really a priority. However, I do still get dry skin and some breakouts every now and then.
I really like the Beauty Milk because it's not oily (which I find most creams are). The black light is amazing. I put it on a pimple at night, let it dry and in the morning the pimple is almost gone!
1 comment
Mirenesse C.Mirenesse
Hi Chris, it is so lovely to hear from you and thank you so much for the review.
Whether you’re male or female, young or old, we all will have skin troubles at one point in time so we’re so happy to ... Read more
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- Verified customer
Innovative brand that keeps getting better
I love all of my Mirenesse products (thanks to the VIP club I have pretty much everything). My two absolute faves are the Power Lift Beauty Milk Hydration Lotion (perfect moisturiser under foundation) and the Velvet Maxi Lift Supreme Antiageing Renovage 18hr Foundation (which is also great on mature skin - my mum loves it too). I use the Vienna colour and I get full coverage with one pump. Highly recommended! The online ordering process is seamless, intuitive and accurate and to me that is a measure of great service.
1 comment
Mirenesse C.Mirenesse
Hi Ash, thank you so much for your wonderful review!
We’re so happy to hear that you and your mum love our beauty wonders! :) We put our heart and soul into each and every product to ensure that it is... Read more
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Can't go past PL Treatment Cream + the new product range is Fantastic!
My new Mirenesse purchases had me running straight here to give an all deserving shout-out! I'm talking about the Shona Lip Art Ombre Stick and of course the 1 Step Tri-Contour V Face Sculpting Stick. These definitely do what they promise and more! The Lip art is just so smooth and luxurious to apply, just thin enough for precision and it last for ages! Applied on the train at 9am, and still had most of it on at 3pm!
The Tri-Contour stick is like nothing else, after a bit of practice with getting the priming right, the results really stood out...Read more
1 comment
Mirenesse C.Mirenesse
Hi Elle,
thank you so much for your amazing review!
We spend so much time and love formulating our products to make sure they are of the best quality possible and just what our customers will love,... Read more
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Exceptional make-up
For years I have been purchasing various branded powder based foundations for everyday wear at work and thought I was happy with the performance of those products...until I tried the Mirenesse skin clone foundation! the applicator sponge is extremely easy to work with, the coverage is amazing and the long-lasting wear of the product really sets it apart. Highly recommend this product and this brand.
1 comment
Mirenesse C.Mirenesse
Hi Alex, thank you so much for taking the time to write to us with your kind review! We're so excited that you have discovered our #1 best selling skin clone foundation, and are already seeing wonderf... Read more
ul results! We strive to keep our customers happy by creating the best products possible with the highest quality ingredients, and of course always cruelty free! Stay beautiful, the M team xxSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Beverly C.asked
Hello I am Beverly Cunningham, Im in Kentucky in the USA. Past couple of times Ive tried to order on your website, I get stuck and it wont go through. I know its not my Credit Card, could someone check it out and let me know if Im doing something wrong?
1 answer
Mirenesse C.Mirenesse
Hi Beverly!
May you please contact our customer service team directly via [email protected] so our team can look into this for you and resolve this as soon as possible?
Kindest,
Mirenesse
Dinahasked
This may be a silly question, but are there any tricks to changing the powder or balm discs out of the compacts to replace with refills? I keep wrecking the compacts and/the actual product!
1 answer
Mirenesse C.Mirenesse
Hi Dinah,
Thank you for reaching out to Mirenesse. There are no silly questions, so feel free to please ask anything you wish as we're always happy to help!
Follow these steps to change your 10 Collagen Cushion Airbrush Foundation:
1) Open the compact & turn it upside, take out Rubicell sponge applicator.
2) Press your thumbs against the bottom of the compact & refill will pop out.
3) Simply pop the new refill in!
Follow these steps to change your Eclipse Age Defence - Daily Face Balm:
1) Turn your compact upside down - you will then see the bottom of the compact contains a sticker which states the product name etc.
2) Peel the top of this sticker away - you should then find there will be a small pinhole.
3) Open the compact and poke a pin/toothpick/paper clip into this pinhole.
4) The previous refill should then pop out and you may insert the new refill.
I sincerely hope this helps, please let us know if you are having any trouble and we will further assist.
Stay beautiful,
Mirenesse xx
Jennyasked
I am interested in trying your foundation but I have had trouble with things like oxidization, wrong colour matches and drying formulas. I currently have about 3 foundations I don't use but purchased because of great reviews and now will only purchase after trying. Do you sell samples?
1 answer
Mirenesse C.Mirenesse
Hi Jenny,
Thank you for reaching out to Mirenesse and we hope you are well.
All of our foundation shades are formulated with colour adapting spheres, so even if the foundation shade isn't an exact match you will see that it will blend really well with your natural skin tone.
We do stock most of our foundations in mini size for a small price for you to try out and fall in love with, please follow this link to view our full range of minis: http://www.mirenesse.com/1359-makeup-minis
I sincerely hope this helps!
Stay beautiful,
Mirenesse xx
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Mirenesse C.Mirenesse
We are delighted to hear such amazing feedback Marcelle, thank you! We pride ourselves on formulating our beauty wonders to be of the best quality possible for our amazing customers. I’m sure you are ... Read more
going to love our other Mirenesse beauties! Stay beautiful xx