Lucy L.Greater Melbourne (Outer), VIC
Awful
I wouldn't purchase anything from the online site unless your absolutely desperate. Terribly clunky, painfully slow and almost impossible to navigate. So bad in fact, that in trying to select the appropriate colour for my skin tone, it skipped it entirely and selected another without me even realizing! Now I'm 60 bucks down with a useless product. Also, the "foundation finder" quiz is a joke.
Avoid it at all cost. Dreadful.
1 comment
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Spring tulipsAustralia
- 15 reviews
Didnt like the blue mascara
Purchased the blue mascara as there arent many other brands selling mascara in that colour. Its consistency is more like water than a gel and it smudges easily and frequently during application. The finished look is nowhere near as effective as my other brand named mascara - possibly because of the difference in ingredients. Overall I was disappointed and wont buy it again. The second free one which came with it was not security sealed either so I hope it wasnt someone elses returned item being passed on to me. Postage via sendle was slow.
1 comment
Mirenesse C.Mirenesse
Hi,
We're so sorry to see you are not satisfied with the Mascara you have purchased. We do offer a generous 60-day free return policy to all our customers. Our customer service team is also available... Read more
Monday - Friday 9 am - 5 pm who are more than happy to help you. You may email us via [email protected]
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745RhondaMaroochydore, Queensland
- 2 reviews
Product great service and care factor NIL
Parcels sent and got lost they won’t refund and send replacement and we are talking $150. Have contacted fair trade as won’t even answer emails or phone calls. Sad as I said products good.
1 comment
Mirenesse C.Mirenesse
Hi Rhonda,
You were fully refunded on 11th of September 2022. This has also been passed on to Afterpay which was your payment method. They have obtained all refund receipts including transaction ID which they may provide you.
Thank You.
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Tazlin C.Sydney, NSW
Misleading, AWFUL customer service. Don't trust them.
I got a text message saying I would receive three free gifts if I ordered on that day, AWESOME! So I went ahead and spent $70 on makeup, because I thought it would even out with the "free gifts" and work out to be not too expensive. I checked out with the "free" items in my cart and was excited for my products.
The next day I get an email saying I "don't qualify" for the free gifts (there was absolutely no information on the website about "qualifying" for anything), and instead of asking if I still want to purchase the products, they went ahe...Read more
ad and sent it without my "free gifts". They also accused ME of being the one who did the wrong thing, saying I mustn't have updated my cart before I checkout ot - which I obviously DID do. Just blatant lies. I would have asked for a refund had they bothered to message me about it, now I've spent $70 on like three things, massive rip off. I replied saying I'm unhappy and they should have been more clear with the offer. No reply ever. They never got back to me. They never even apologized. This company doesn't care about you, they only want your money and they'll lie to get it. I'm never buying anything from them again. 0/101 comment
Mirenesse C.Mirenesse
Hi!
We apologise for any confusion caused. On the Mirenesse website, it does say how much needs to spent to qualify for each gift. If multiple items are placed into your cart then removed non-qualifying gifts will continue to be in your cart.... Read more
We hope this helps, again we are sorry for the inconvenience caused. If you would like to return your products we would be more then happy to refund if they meet our returns policy. You can email us on [email protected] Stay Beautiful, MarySimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Not a clean beauty company
I wanted to purchase their mascara because it is a tube mascara, has great reviews and most importantly because the company advertises itself as a safe and clean beauty company. This is simply not true. Three of the ingredients in their mascara are listed as moderate toxicity on the Environmental Working Group website. When I emailed them to ask them about this, they gave me multiple truly laughable responses with unsubstantiated claims about their product safety. Buyer beware if you are looking for a clean and safe beauty company.
4 comments
Mirenesse C.Mirenesse
Hi,Our Mirenesse Mascaras are 100% safe and your comments are misleading customers and defamatory to our brand refrain from posting your lies again, as i suspect you are probably working for a competi... Read more
tor trying to stop us selling our great products, you have never purchased our products nor are you any sort of expert on clean beauty, our products are 15 free and safe as stated on our website and we are Clean beauty brand. Our mascaras have eye safety testing and 20 years of consumer safety. When you look at sites like EWG and their information it can be misleading as they are referring to 100% concentrations of raw materials and their MSDS and not finished formulations which contain a minute amount in a combined formula.As I wrote in my response to your company, your arguments are a bit ridiculous. I understand that toxicity is dose dependent, but you don’t know what 20 years of exposure to a toxic chemical even in s... Read more
mall amounts does. You can’t say that you have 20 years of consumer safety because you have no idea how much your product may have contributed to disease processes in those users. The point is, why would you put a chemical that you know has toxicity in your products at all? The most upsetting thing is that you make the false claims that you are a clean beauty product when you are not. Your response is so disappointing. I would not be a customer of a company in which this is your response.Mirenesse C.Mirenesse
Our Mirenesse Mascaras are 100% safe and your comments are misleading customers and defamatory to our brand refrain from posting your lies again, as i suspect you are probably working for a competitor... Read more
trying to stop us selling our great products, you have never purchased our products nor are you any sort of expert on clean beauty, our products are 15 free and safe as stated on our website and we are Clean beauty brand.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Why would I need a 60 day return policy, if you cant return a product that's been used ?
Still waiting to hear if they will accept my return so far I have been told you cannot return a used product however their website states You can return something to us within 60 days of your purchase for a refund, exchange or store credit. For reasons of health and safety, we are only able to accept the return of unused or gently used items (less than 10% used)
4 comments
Mirenesse C.Mirenesse
Hi Lainie,
We have responded to your emails and have been trying to resolve this issue with you as soon as possible.
... Read more
https://www.mirenesse.com/a/returns
This is exactly what your return policy stated at point of sale,
3 of those products were the small size foundations, to test the wear build and coverage as to make a suitable choice in a large version, howeve none of the products preform as claimed ie. Mascara... Read more
s transfer when wet once dry they cause the lasehes to feel brittle and hard . Lip liner and gloss were both extremely dry and tacky, very uncomfortable on lips . As for the powders they settle and look cakey and the loose did not blur, instead it accentuated my lines and pores . I purchased the product from you directly because of your return policy, If I wanted to purchase your product at finale sale I could have done so on the Nordstrom rack website or haute look as it was greatly discounted at the time but it was final sale . Apparently they dont want your product back eitherSimilar opinion? Write a review on ieatwords.com.au!
Helen HirstSouth East Queensland, QLD
- 13 reviews
- 1 like
Mirranesse cosmetics
I buy all my beauty and skin care products from Mirranesse as they are Australian made and naturally free of chemicals. From there skin care, foundation, mascara and hair mask I have never had my skin looking so good. My hair feels great after using the hair mask also
2 comments
Mirenesse C.Mirenesse
Hi Helen!
Thank you so much for your kind words. We're so glad to hear you love our products as much as we do. Keep an eye out on our new launches coming up which we are sure will impress you even more!
I will be. I eagerly await your emails and updates daily
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CMaraSouth East Queensland, QLD
Excellent customer service
I just experienced one of the best customer services. I never received my order but I've got a replacement with one email. I'm so impressed. Thanks a bunch!
I really wanted to have this CAT EYES LINER + SMOKER EYE BLENDER 1. MINX BLACK as it looks so natural, easy to remove and different to other eye liners.
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BunnyWellington
- Verified customer
Horrible company!
I placed an order over a month ago. Never received my order. And never received a refund. I have over 30 emails. The customer service is horrible. No phone number to call. All they tell me is to track the shipping, that it’s my responsibility to contact the shipping company! When I emailed the shipping company they said the package was returned to sender. I screen shotted it and sent it to Mirenese customer service and they responded they need proof. What? You sent the item, shouldn’t you get the proof? Not the customer? I just want my money b...Read more
ack! They still send me the same response. Contact the shipping company. Don’t buy anything from Mirenese!!! February 20th 2022 Update: Terrible customer service It has been over 2 months and I never received my order from Them. They still have not refunded my money. I have over 40 emails I sent to them. I have never in countered a company as bad as this. They have been rude and unwilling to help in any way. February 21st 2022 Update: Terrible customer service! I placed an order over 2 months ago. Never received my order and never received my money back. I have over 40 emails to this company with the same generic message back stating to be patient order has shipped. I’m still waiting ... 2 - almost 3 months.... No help whatsoever by customer service. Nothing but rude replies.... I suggest and hope no one does business with this Australian Conpany. If for some reason you don’t get your package they won’t refund your money1 comment
Mirenesse C.Mirenesse
Hi [Reviewer's Name Removed] your parcel was shipped express and arrived in 3 days from Australia to the USA.
Please contact us at customer service we have repeatedly asked you to call USPS on toll fr... Read more
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- Verified customer
Love this product!
This is so good. I am quite fair and Vanilla is perfect. I bought the sample pack first to make sure which colour is be. So handy and you get quite a few applications.
I find this looks so natural and makes me look flawless. I will admit I have good skin to start with but this just makes it look and feel better.
The Collagen I’m sure makes a difference. Feels soft and dewy in my skin. I’m glad I bought the pack which came with an additional compact. Great deal there!
So I’m happy and highly recommend.
1 comment
Mirenesse C.Mirenesse
Hi ChrisD,
We're so happy you love our 10 Collagen Cushion Airbrush Foundation and have found your perfect shade! We pride ourselves on formulating our beauty wonders to be of the best quality possib... Read more
le. Enjoy looking flawless with your soft and dewy skin thanks to our 10 Collagen Cushion Airbrush Foundation!Similar opinion? Write a review on ieatwords.com.au!
Amazing Products
Love using Mireness cosmetics, Australian Company, Beautiful Products leaving my skin looking and feeling beautiful. Products are all natural and not tested on animals
1 comment
Mirenesse C.Mirenesse
Hi Jos,
Thank you for your amazing review! We are so happy to hear you love our products. We pride ourselves on our beauty delights being all natural and not tested on animals! ... Read more
Stay beautiful, Mirenesse xxSimilar opinion? Write a review on ieatwords.com.au!
GildedGoddessMelbourne
GREATEST MASCARAS IN THE WORLD!
Love love love my Mirenesse never have racoon eyes never irritating fantastic safe ingredients!ive been using their products for over 10 years everything is amazing foundations and skincare too my skin texture has dramatically changed to be line free and i love it ! I will never use another brand!
1 comment
Mirenesse C.Mirenesse
Hi GildedGodess,
Thank you so much! We spend so much time and love formulating our beauty wonders to make sure they are of the highest quality possible. We love hearing feedback such as yours and we... Read more
are so happy you love our Secret Weapon Mascara as much as we do.Similar opinion? Write a review on ieatwords.com.au!
Kie, Sydney
- 35 reviews
Product colours a bit limiting but follow up by Mirenesse has been fantastic
I've tried a fair bit of the mireness range and formulations seem to be fantastic but the thing I struggle with is the colour range particularly foundations. The other thing I can't get passed is the massive range and personally would prefer to see a smaller product range with variance in the colours and particularly for people who are cool olive tones which is a huge gap in the market created for product not tested on animals which Mac catered to really well before deciding to sell in mainland China and taking a 20 year step backwards. In add...Read more
ressing this with Mirenesse [name removed] has reached out and provided me with a terrific bunch of samples that I am eager to try in the next few weeks and will certainly follow up. I do feel even if I can't find a colour that works for me there are other products I will love and that they really listened to my frustrations and heard what I had to say.2 comments
Mirenesse C.Mirenesse
Hi Kie,
Thank you for your feedback on our product range. This will be passed on to our product designers for their future consideration.... Read more
We are always looking for ways to improve our products and customer experience, so we thank you for taking the time to express your opinions. We aim to please here at Mirenesse first and foremost, so we are happy we were able to assist you further. Please don’t hesitate to get in touch if you there is anything else we can assist with. Thank you once again, Mirenesse xxI thought I would follow up. Hayley from Mirenesse sent me a bunch of samples and was very generous and helpful. I simply can't fault the quality and formulations nor the customer service, but anyth... Read more
ing pigmented I just can't make work for me unfortunately but some of the skincare I will purchase. I stand by my comments that I think a smaller product range with greater colour options would be excellent. I would definitely consider revisiting in hope for a foundation colour match if they expand the range in that area. I would highly recommend buying their mini's as I got very close with a few foundations being used with different combinations of primers however I couldn't get a colour match that was close enough to get away with and while the formulations are worth every cent, they are at the more expensive end of the market and at that price for me the colour needs to be spot on.Similar opinion? Write a review on ieatwords.com.au!
CatSouth East Queensland, QLD
- 16 reviews
- 3 likes
Mireness Customer Service is outstanding!
I have been so delighted with the absolutely professional, kind, polite & informative customer service. It is quite rare these days! I honestly feel that I am genuinely being looked after, great customer service team & exceptional products!
1 comment
Mirenesse C.Mirenesse
Thank you, Cat for your amazing review! We are so happy to hear you had such a great experience with our Customer Service team! We are very lucky to have such wonderful customers such as yourself and ... Read more
we appreciate your ongoing support! Stay beautiful xxSimilar opinion? Write a review on ieatwords.com.au!
Cath01AU
- 3 reviews
Best foundation ever
It is smooth and has wonderful coverage and works beautifully with the Skin Clone powder . Does not cake and lasts all day on mature skin . Works equally well on my daughter's combination skin .
1 comment
Mirenesse C.Mirenesse
Thank you Cath for your amazing review! We are so happy to hear you love our Skin Clone Powder. We pride ourselves on our beauty delights being tried, tested and true! Stay beautiful! xx
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firediamondPERTH
- 5 reviews
I'm very amazed that this companies ethics
Today I had the most pleasant experience with Mirenesse.. I received six products last week and I was not impressed with a couple of products so I asked could I get a refund the answer came back very quickly.. no will just give you another product and you'll get a some goodies as well.. they said that I will be very surprised with their replacement product and they can't wait to hear how I enjoyed the experience.. I highly recommend this company they are amazing and very nice they worked with me so professionally I can't wait now to get my products.
2 comments
Mirenesse C.Mirenesse
Thank you so much lovely! We spend so much time and love formulating our beauty wonders to make sure they are of the highest quality possible. We love hearing that you have had a great experience wit... Read more
h our customer service and we're sure you will love the beauty wonders coming your way!Thank you very much I can't wait for them to come
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Lesley MAU
- Verified customer
Oh how exciting these products are
I purchased these products a week or so ago and I am impressed! The organic mascara has allowed me to wear mascara again without any irritations, redness or puffiness! Other brands left my eyes in a dreadful state, but with Mirenesse organic mascara you don’t feel like it’s on, it’s so gentle. The foundation is light and has good coverage with minimal product another bonus. Well done Mirenesse! I will be purchasing more of your products.
1 comment
Mirenesse C.Mirenesse
Thank you so much Lesley! We spend so much time and love formulating our beauty wonders to make sure they are of the highest quality possible. We love hearing feedback such as yours and we are so hap... Read more
py you love our Organic Mascara as much as we do! Stay beautiful! xxSimilar opinion? Write a review on ieatwords.com.au!
changing a product before it was mailed out
Excellent in assisting me get the right colour foundation when i accidently ordered the wrong colour. Even though they didnt have the exact size product they organised smaller sizes to the same amount. Very happy!
1 comment
Mirenesse C.Mirenesse
Hi Nat, Thank you so much for your feedback. We work really hard to constantly improve our customer service every day; we really appreciate your support.
We are so happy that you have had a great experience with Mirenesse!
Stay beautiful! xx
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Nadine KSydney
- 2 reviews
- 1 like
New favorite brand!
I've started using the Collagen Cushion Primer and have now bought the Collagen Cushion Foundation as well as other products from Mirenesse like the Mascara. The products work beautifully and are great for travel or to take along in your handbag at work. The shipping is prompt and my products came beautifully presented in a golden gift bag. My VIP starter kit also included a personal handwritten note as well which was a lovely touch.
I get breakouts from a lot of other brands and have had NO problems with Mirenesse. Shipping is free when you join the VIP Club and the flash sales offer great deals.
1 comment
Mirenesse C.Mirenesse
Hi Nadine,
Thank you so much for your wonderful feedback!... Read more
We're so thrilled you love your new products and the specially mentioned our Collagen Cushion Foundation. This product has been carefully designed to give your skin a flawless look, still allowing your skin to breathe. Our team work hard to ensure our wonderful customers are receiving the best possible products tailored to their specific skin needs. We are so happy to hear you love our products just as much as we do. Stay beautiful! Mirenesse TeamSimilar opinion? Write a review on ieatwords.com.au!
MaggieSydney
Excellent service
I returned a faulty pebble sonic and was assured it was still under guarantee. Mirenesse honoured the guarantee and sent me a new one without fuss!
1 comment
Mirenesse C.Mirenesse
Hi Maggie!
Thank you so much for your feedback! ... Read more
We're so happy you've had a great experience with us. We work hard to constantly improve our customer service every day; we really appreciate your support. We are so happy that you have had a great experience with Mirenesse! Stay beautiful! Mirenesse TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Beverly C.asked
Hello I am Beverly Cunningham, Im in Kentucky in the USA. Past couple of times Ive tried to order on your website, I get stuck and it wont go through. I know its not my Credit Card, could someone check it out and let me know if Im doing something wrong?
1 answer
Mirenesse C.Mirenesse
Hi Beverly!
May you please contact our customer service team directly via [email protected] so our team can look into this for you and resolve this as soon as possible?
Kindest,
Mirenesse
Dinahasked
This may be a silly question, but are there any tricks to changing the powder or balm discs out of the compacts to replace with refills? I keep wrecking the compacts and/the actual product!
1 answer
Mirenesse C.Mirenesse
Hi Dinah,
Thank you for reaching out to Mirenesse. There are no silly questions, so feel free to please ask anything you wish as we're always happy to help!
Follow these steps to change your 10 Collagen Cushion Airbrush Foundation:
1) Open the compact & turn it upside, take out Rubicell sponge applicator.
2) Press your thumbs against the bottom of the compact & refill will pop out.
3) Simply pop the new refill in!
Follow these steps to change your Eclipse Age Defence - Daily Face Balm:
1) Turn your compact upside down - you will then see the bottom of the compact contains a sticker which states the product name etc.
2) Peel the top of this sticker away - you should then find there will be a small pinhole.
3) Open the compact and poke a pin/toothpick/paper clip into this pinhole.
4) The previous refill should then pop out and you may insert the new refill.
I sincerely hope this helps, please let us know if you are having any trouble and we will further assist.
Stay beautiful,
Mirenesse xx
Jennyasked
I am interested in trying your foundation but I have had trouble with things like oxidization, wrong colour matches and drying formulas. I currently have about 3 foundations I don't use but purchased because of great reviews and now will only purchase after trying. Do you sell samples?
1 answer
Mirenesse C.Mirenesse
Hi Jenny,
Thank you for reaching out to Mirenesse and we hope you are well.
All of our foundation shades are formulated with colour adapting spheres, so even if the foundation shade isn't an exact match you will see that it will blend really well with your natural skin tone.
We do stock most of our foundations in mini size for a small price for you to try out and fall in love with, please follow this link to view our full range of minis: http://www.mirenesse.com/1359-makeup-minis
I sincerely hope this helps!
Stay beautiful,
Mirenesse xx
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Mirenesse C.Mirenesse
Hi Lucy,
s here to help our customers with any concerns or issues they may have with their orders, and our contact details are listed on our website.We're so sorry to hear about your negative experience. This is certainly not the way we wish for you to feel about Mirenesse and we want you to have the best possible experience. We're alway... Read more