Momento Questions & Answers

Hi Geoff,

Ooops - forgot to press Finish. All fixed. Many thanks for your help.

Cheers
Karen

Around $100. Depends on the number of pages to the album. I guess the recipient could always add to the gift value if you wanted to gift to a lesser value.

Thanks sandy.

As far as I remember Momento does not have a "shadow" option for photos. Some of the frames (e.g. curling corners) will create a shadow. However you can use a dark or black background (drag to page and then select option to clear background - it will change to a square/rectangle which can then be edited) to create a shape a little larger than the size of the photo and then change its opacity and put the photo above that shape and then adjust the spacing to create the shadow offset you require. That will work.

Thank you Rod

Nope

Yes, it is downloading from the side panel in the software. Specifically I have been trying to download the cover background colours but I have checked and the other backgrounds, with the exception of the Texture backgrounds also will not download.

Wherever you asked it to be saved to I guess. When you are in your photobook, there is a command "finish" along the top menu. When you click on that, it should create the .mbf file for you and a pdf in the same area where your phonebook is. You check the pdf for formatting etc, then upload the .mbf. I haven't had your problem, but I've had a couple of others and always found Momento good to deal with on the phone. Give them a ring and they should be able to talk you through it.

I agree about phoning moments always helpful. Not having had that problem I should’nt make any suggestions that might make your problem worse

I haven't experienced your problem, so can't help you there, but I have found Momento to be be pretty helpful on the phone in the past.

I was so worried about losing my data that I wasn’t even game to do a restart :-(

Thanks Geoff. I am.in contact with IT directly as working on a solution together, however without success so far.

I run other software packages that are much more complex and have no issues.
My computer is high spec and so the issue is with momento software not our computers.
For example I also use the “Australiaphotoshop” software (similar) and it is very stable using the same level of size and complexity.
What I do is every session is “ save as” and add a new rev number. Plus hit the save button every 5 minutes.
I realise you cannot push this software too hard with many clicks.

HI Lady Daff, I also use a Mac. The software is user friendly, but probably not as easy as some. The quality is excellent, but you pay for it.

Hi Lady Daff, I cannot attest to using an IMac computer as I did not but I can advise you ( from a non-computer savvy type ), that the Momento system was very easy to use. I did not even need to involve my children for assistance and I am male !!. Once you download the photos into the Momento system, you then create a new Task - you can then allocate different page settings. You are then able to allocate different amounts of photos on a page as well from 1 to I think 10 but the more photos you put on a page the smaller they are obviously. You cna use Landscape and panorama photos and set them out how you wish. You are also able to then write notes on each page which I found helpful so as to indicate to the reader of my travel books, where we were at the time and what that represents. I can also point out that I have never read anywhere reports of poor quality from Momento and the two books I have just received are Fantastic - I am now awaiting two more to arrive shortly ( one a Japan trip and the other to Cambodia ). The backup support from Momento staff is fantastic and if you have an issue with anything you can ring them and they will guide you. If you want to spend the time and Yes the money, then I cannot recommend Momento more highly.

Thank you steve I shall give it a go