Great service
The Staff were very friendly and helpful while the product was exactly what i needed
Getting the loan i required was hassle-free and the rate of the loan was very reasonable
1 comment
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Very happy with customer service
Very excellent customer service was answer every question I asked politely
No I was very happy with everything that I need to know
Very satisfied with everything and I will recommend your company to friends and family
1 comment
Money P.Money Plus
Hi Sione,
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The reviewer stated that an incentive was offered for this review
Nao
- 2 reviews
Never again
They have friendly staff but I apply for $2500 for legal fees only got $500 which they did an employment check and credit check for a high interest loan of $500 this will be the first and last time I will go through MoneyPlus
1 comment
Money P.Money Plus
Hi Nao,
thanks a lot for your feedback!... Read more
As a responsible lender, our main focus is to offer suitable loans to our Customers. If you believe we made a mistake, please email us your details at [email protected] or you can call us at (02) 9621 4446 so that we can look into the matter. Thank you!Similar opinion? Write a review on ieatwords.com.au!
MushyPerth, WA
No Transparency
I have had a couple of loans with this company and the ladies in the branch were lovely however there is no transparency . Every time I have asked for a statement I am questioned as to why I need it and have to give a reason. Why???? Shouldn’t this be a given that you provide statements? What are you trying to hide?
Unfortunately I got behind in my payments due to a DV situation and there were a few charges that didn’t look right and the interest rate looked incorrect . I asked for a copy of my contract a month ago as I had lost the original on...Read more
2 comments
Money P.Money Plus
Hi Mushy,
We appreciate your time providing us with your feedback.... Read more
Can you please email us your details (First Name, Last Name, Date of birth) at [email protected] or you can call us at (02) 9621 4446 so that we can look into the matter. Can you please confirm the date and time of this phone call? Please note as we are continuously working on improving our system for seamless customer experience, we are recording phone calls. Thank you, Money PlusHi,
Thank you for your response however you have been cc’d in emails that I have sent to Jaylene and have not bothered to respond. Now that I have given a review for others to see you are acting conc... Read more
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adamSydney, NSW
good service
I asked for 2000 but they only gave me 1000. don't understand as I earn 70000 and have no debts and could easily afford the repayments. I think they should reconsider then I would be happy to recommend them.
1 comment
Money P.Money Plus
Hi Adam,
thanks a lot for your feedback!... Read more
As a responsible lender, our main focus is to offer suitable loans to our Customers. If you believe we made a mistake, please email us your details at [email protected] or you can call us at (02) 9621 4446 so that we can look into the matter. Thank you!Similar opinion? Write a review on ieatwords.com.au!
MichaelSydney, NSW
Excelent service
They were very good I would use them again very quick and very responsive I would recommend them to anyone for a loan and interest isn't very high and customer service was excelent
1 comment
Money P.Money Plus
Hello Michael,
thank you for the review!
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carlDarwin, NT
easy and quick approval
customer service is one of a kind,extra cost i dont know but the rate is much higher,maybe lower it down specially to loyal customers who make the business kept going
1 comment
Money P.Money Plus
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Vladimir Leo trotnarSydney, NSW
It's Handy to have
I Cant not complain about the customer service it's quick and well organised
I was not aware of any unexpected extra costs but I was not to happy with the rate my bank offered a much affordable rate and still do
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AlanNorth Queensland, QLD
- 3 reviews
Moneyplus Perfection
I had a few problems with my car and if it wasn't for the people at moneyplus I'd be stuck out in the middle of nowhere great repayments and affordable to so if you in a bit a trouble give these lovely people ago
1 comment
Money P.Money Plus
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Dependable
I was only denied ones but generally I can always rely on money plus to lend me some cash when I needed it most,...and the Costomer Service is great and the application process is so simple and quick,...
1 comment
Money P.Money Plus
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Dont ruin you life dealing with these people
Pathetic stealers loan to people that cant afford loans then expect higher repayment never replie to emails never answer the phone and disgusting rude staff I highly dont recommend this company
1 comment
Money P.Money Plus
Dear Sara,
We appreciate and thank you for taking time and providing us with your feedback. We look forward to serving our customers in the best possible way.... Read more
Can you please email us your details at [email protected] or you can call us at (02) 9621 4446 so that we can look into the matter. Thank you!Similar opinion? Write a review on ieatwords.com.au!
Lea BHobart, TAS
Absolutely Disgracefu
Applied online and they got my 30 day transactions and I digitally signed the privacy agreement after a week had to contact them only to be told they was waiting to hear from my employer 2 days later I got sent a link to upload bank statements then the following day was sent an email requesting photos of my Drivers License and Bank Card after doing this I literally had an email with in 10 minutes saying I was declined and if I had any questions to call them to which I did as I wanted to know why my employer had to be contacted and a request for...Read more
payroll deduction be signed before they even attempted to approve or decline my application, I must say the lady on the phone was extremely rude and just gave me an obvious generic automated response instead of asking for my details as in my opinion every case is unique. I have and had other loans so I do not have a crap credit file and I also have been approved for another loan but money plus had smaller repayments so that is why I went through them first!! Really wished I hadn’t as it was nearly 2 weeks waste of time1 comment
Money P.Money Plus
Hello,
We appreciate and thank you for taking time and providing us with your feedback. We look forward to serving our customers in the best possible way.
... Read more
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Senia KAU
Useless
My partner applied and was asked for statements for particular dates he sent them and they asked for different dates.. He has waited almost a week for them to respond.. Your better off applying for popular loan places etc cash train. They don't muck you around.
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ShamsMelbourne
Waste of time, worse customer service, fake lenders.
Terrible, ridiculous, fake lenders. Waste of time, stress, lame excuses, worst customer service, not even lenders I would say.
The first day when I applied they asked for documents which were sent back to them on the same day. Their representative said that they will have an employment check which will be done that day too and they will come with the outcome on that particular day and no more documents required which actually sounds good.
Not a single word after that from their side and I being a customer was the one who was getting back t...Read more
1 comment
Money P.Money Plus
Thank you for your feedback regarding your experience with Money Plus. Customer service is our primary priority and concern.
It will be great if you can email us your details at headoffice@moneyplus.... Read more
com.au so that we can look into the matter further.Similar opinion? Write a review on ieatwords.com.au!
Mishka MSydney
Slow slow process online application
This review relates to the online application process.
My experience is in line with other reviewers
The actual online application completion is easy and fast, but the review part is long.
Firstly once you submit your application somone contacts you for 30 day statements
After this you send online statements through online link( this defeats the purpose of providing 30 days) they should just go straight to online bank link)
You then sign forms for them to contact your employers
They review and this is where it gets weird
They don’t ask you for all things, they ask you for a bit of information st a time
...Read more
1 comment
Money P.Money Plus
Thank you for your feedback regarding your experience with Money Plus. Customer service is our primary priority and concern.
It will be great if you can email us your details at headoffice@moneyplus.... Read more
com.au, so that we can look into the matter further.Similar opinion? Write a review on ieatwords.com.au!
RocketMelbourne
- 5 reviews
Hassle your employer!! Ridiculous
OMG!!! Stay away from this company they harassed my employer and asked for document after document day after day and then don't contact you for days on end. All for a small loan!!! Beware
5 comments
Money P.Money Plus
Hello,
We appreciate and thank you for taking time and providing us your feedback. We look forward to serving our customers in the best possible way.
... Read more
Wow!! What to call your employer and ask a million questions followed up by wanting payroll officer as well. Seriously it's ridiculous and yes maybe you should look into your practices.
Money P.Money Plus
Money plus takes responsible lending obligations very serious. We are required to make these reasonable inquiries about all consumer’s financial situation, and their requirements and objectives
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JayteeIpswich
Worst service
This company is a waste of time, they keep asking you to send this and that over 2 days then don't even have the decency to let you know you got rejected.
1 comment
Money P.Money Plus
Thank you for your feedback regarding your experience with Money Plus. We will take your suggestions for future reference and provide the staff with proper training and development. Just to inform you... Read more
, we are continuously working on improving our system for seamless customer experience. It will be great if you can email us your details at [email protected] or you can call us at (02) 9621 4446 so that we can look into the matterSimilar opinion? Write a review on ieatwords.com.au!
Aaron
- 2 reviews
- 1 like
Harassing my boss. No outcome!!
Terrible service do not use. Harassed my boss. Asked many personal questions and never got back to me. Stay away....
1 comment
Money P.Money Plus
Dear Aaron,
It will be great if you can email us your details at [email protected] or you can call us at (02) 9621 446 so that we can look into the matter.
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Second Chances....
To all those people out there that have not such a good credit rating Money Plus is for you, having been a client of Money Plus Penrith for many years now. I can safely say that these people will give people a second chance with loans if you pay them back on a regular schedule, and most importantly sticking to it.
Granted the interest rates are higher than you would pay at your local bank. However there higher because you have defaulted on one or several loans like myself. You will be expected to pay back at least 25% interest rate per annum...Read more
. Like any lender the more you develop a payment history the more they will trust and lend to you. If you show your willingness to pay on time, you will be on good hands with these people. I can highly recommend Money Plus. There staff have always been helpful knowledgeable & commitment to customer service. Thank you Money Plus once again, for your continued support.1 comment
Money P.Money Plus
Dear Hahn,
We appreciate and thank you for taking time and providing us your feedback. We look forward to serving our customers in the best way possible.... Read more
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Margaret TemaraBlacktown
- 3 reviews
Simply put, Life Changing, can't live without them.
I would highly recommend Money Plus to anyone. Firstly, they never turned me away unlike, other lender's. The staff I doubt with were friendly, Courteous, prompt and efficient with my application. Helpful in every aspect of Customer Service.
I got a loan for $400, the interest was less than 25% that is, my total amount owing after a Month is less than $500. They're amazing.
1 comment
Money P.Money Plus
Thank you so much for your feedback. We look forward to serving more customers like you in the best and easy way.
Have a great day!
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Money P.Money Plus
Hi Mark,
We appreciate and thank you for taking time and providing us your feedback. We look forward to serving our customers in the best way possible.... Read more
Thanks again and have a great day.