Reviewer Photos & Videos
nandaSouth East Queensland, QLD
ceramic coating car paint protection
Had applied to my brand new car from the new car dealership.
Two and a half year later my regular personal car detailer tell me their are some spots and marks he can't remove.
Tell the car dealership. They send me to the motor one garage.
They want the car for couple of hours to fix it. after working on it, they say the have fixed them but need the car for another half day to fix the roof.
Give the car for half a day. Come back and tell need to take it to the panel beaters.
Take to the panel beaters. leave their for two nights.
...Read more
1 comment
Similar opinion? Write a review on ieatwords.com.au!
JoeSouth East Queensland, QLD
- Verified customer
Save your money and don't bother
Purchased this so call "Premium Protektiv Car Care products, Protektiv Complete Leather Pack" back in 2017, the leather has turned yellowish and of course the claim has been rejected. Should have saved up this $1500, what a waste of money.
1 comment
MotorOne C.MotorOne
Hi Joe, all feedback is important feedback so thank you for getting in touch. Where there can be areas of improvement to our processes, we're all ears. We do take all customer claims very seriously an... Read more
d review and action each one on its own merit. Our warranty team confirm they’ve been in touch with you and inspected your vehicle to assess what solutions there may have been before the outcome was decided. If you would like to discuss this matter further with the team, please don't hesitate to contact [email protected]Similar opinion? Write a review on ieatwords.com.au!
Thanks Harley !
I took my Car in to have the Paint Protection looked at. Holden dealer had done a really bad job and my car looked crap. I spoke to Harley, he was great listened to all my concerns and agreed to fix it up. He did an amazing job, my car looks super shiny again ! It rained last night I was a bit worried, went out today hosed it off wiped it with a cloth and it was back to perfect again. Thanks Harley, Amazing service !
1 comment
MotorOne C.MotorOne
Hi Chrissie D., this is great to hear! Harley always strives to go above and beyond for customers so it's lovely to know you're happy with his service. We appreciate you connecting with the team to ha... Read more
ve your car looked at, because it's important that you get the best result from the protection products you invested in. Thanks again for sharing your experience Chrissie D :)Similar opinion? Write a review on ieatwords.com.au!
Find out how MotorOne compares to other Vehicle Accessories, Parts & Tyre Shops
Know better, choose better.
ChrisGreater Melbourne (Outer), VIC
Do yourself and your car a favour
This business deserves more than 5 stars.
I got the best service from Darren you could ever ask for. I got Hydro both exterior and interior protection, inc’ window tint applied to my new Ford Endura ST, I have had so many comments on its fantastic finish. These products not only protect the finish but saving me time when cleaning.
Great professional warranty service from Darren to fix a scuff mark on the rear bumper, he fixed it perfect and If I had any other questions he followed up very promptly .Thanks again Darren for Excellent customer service
1 comment
MotorOne C.MotorOne
Hi Chris, thank you! We're very appreciative of your kind words. Darren's really helpful and absolutely knows his stuff when it comes to our products, and best application & maintenance, so you were i... Read more
n great hands. Very happy that you're happy with your experience. Thanks again for your feedback Chris.Similar opinion? Write a review on ieatwords.com.au!
Rusty
- 2 reviews
Completely unexpected over and above what was required
Arranged to have the paint finish on my car looked at, as I was experiencing trouble getting it to look as clean as it should be. Took the car in at the arranged time and was met by Harley, who understood my concerns and in no way made me feel as though my problem was invalid. Everything was explained fully including what he proposed to do. When I went back to pick up the car I was absolutely blown away by the presentation of the vehicle, they went over and above what I was expecting. The car looked awesome, even removing scratches and blemishes that we had picked up in carparks etc..
Could not recommend MotorOne and Harley highly enough, love their attitude and work.
1 comment
MotorOne C.MotorOne
Hi Rusty, thank you for sharing what was such a great experience! Going above and beyond is what we strive for every time, so it's great to hear when it's appreciated. We're so glad to know you were b... Read more
lown away and would recommend MotorOne. We'll be sure to let Harley know of your feedback. Thanks again Rusty.Similar opinion? Write a review on ieatwords.com.au!
PhilHunter Region, NSW
Excellent Service
Thank you to Darren from Motor One who came to my home and did a re-treat of the paint protection on my vehicle it looks amazing. His customer service was superb.
1 comment
MotorOne C.MotorOne
Hi Phil, we agree! Darren is really enthusiastic and is always there to help when any of our customers have a query or need him to attend to any application touch-ups. Thank you so much for sharing yo... Read more
ur experience - it's nice to have positive feedback where there's been a great experience. Happy motoring Phil :)Similar opinion? Write a review on ieatwords.com.au!
sue
- 2 reviews
Product claim done at Burwood Motorone for paint protection.
Harley served us at Motorone in Burwood and was amazing. Explained what he was going to do, puts pride into his job and genuinely cares. He has done an immaculate job. It's hard to come across great customer service. This ticks all the boxes. That's why I have written this review even though I have never done it before. I am one satisfied customer. Great Job Harley!!! This product has a lifetime guarentee and the claims process was very smooth.
1 comment
MotorOne C.MotorOne
Hi sue, what a glowing review! Great news that your experience with us has been such a positive one. It's important to us to be helpful and do what we can, when we can, so it's nice to hear that you f... Read more
elt Harley's service was so valuable. We'll be sure to also pass on your feedback to Harley and the team. Thanks for sharing, and happy motoring :)Similar opinion? Write a review on ieatwords.com.au!
KER
- 2 reviews
Horrendous product, warranty and service.
I purchased Protektiv Paint Protection for $1400 when I bought my car new less than three years ago. I noticed black spots on my car bonnet and notified the company and made a warranty claim. They would not honour the warranty due to my inspection saying it’s paint splatters on my car. I provided images of another car that parks next to mine with the same problem and asked for a second inspection elsewhere. It was denied. Turns out after getting my own inspections done (and quotes from a variety of repairers) the repairers confirmed it IS sap o...Read more
ff a tree that had hardened and they’ve seen it before. I’ve just had it fixed in under 2 hours, buffed the paint from the damage caused by many failed attempts at chipping and rubbing the ‘paint’ off on the initial inspection. I do not recommend this company, product or warranty. I will not be wasting my money again.1 comment
MotorOne C.MotorOne
Hi KER, it’s a shame to know that on this occasion we couldn’t assist with your claim. Our warranty team confirm they’ve been in touch with you to investigate before the outcome was decided. We do tak... Read more
e all customer claims very seriously and review and action each one on its own merit. The investigation determined that the spots weren’t environmental fallout of any kind, so unfortunately can’t be rectified by our team. If you would like to discuss this matter further, please don't hesitate to contact us at [email protected]Similar opinion? Write a review on ieatwords.com.au!
LElmaoulaGreater Melbourne (Metropolitan), VIC
Harley was fantastic!
Thanks to Harley and the team for reapplying the ProtectivKit and giving my car the attention it deserved. I initially bought the product when i purchased my car at Mazda and I'm not convinced I received the product I purchased as my car exterior and interior were disgusting! However, the team at MotorOne fixed that right up, gave me the knowledge to car for the ProtectivKit (that Mazda didn't!) and he even threw is a free bottle of shampoo for my car. Thanks heaps team. Very impressed.
1 comment
MotorOne C.MotorOne
Hi LEImaoula, this is wonderful to hear. Our team are always keen to assist and provide education around vehicle protection and maintenance tips for your car. We'll be sure to pass on your lovely feed... Read more
back to Harley. Thank you again, and happy motoring!Similar opinion? Write a review on ieatwords.com.au!
Find out how MotorOne compares to other Vehicle Accessories, Parts & Tyre Shops
Know better, choose better.
Sara S.Sydney Surrounds, NSW
Absolutely Bloody Amazing!!!!!
Thank you Darren from MotorOne who came out and did a re-treat of the ceramic coating on my pride and joy. It is better than the day I picked it up from the showroom floor. He really took the time to look at every little detail in the paintwork. I’ll be recommending to everyone I know. Thank you, thank you, thank you.
1 comment
MotorOne C.MotorOne
Wonderful news, Sara S! What a glowing review of Darren and his treatment of your pride and joy. We're so glad you're thrilled - that's always our aim so it's great to know you thought so highly of ou... Read more
r service. Thanks again for sharing your experience, and happy motoring!Similar opinion? Write a review on ieatwords.com.au!
Linda W.Perth, WA
- 2 reviews
Outstanding service - above and beyond!
Outstanding service from Martin who sorted out the paint issue on my vehicle today. He came to my home to do the inspection and even fixed a couple of other areas I hadn't noticed. Great advice, great service. Highly recommend them!
1 comment
MotorOne C.MotorOne
Hi Linda W. Thanks for your review of us. It sounds like Martin did in fact go above and beyond, which is really great to hear! We always strive to ensure every vehicle is treated with the highest qua... Read more
lity service, to match the highest quality product. Thank you again for sharing your experience. We'll be sure to pass this on to Martin :)Similar opinion? Write a review on ieatwords.com.au!
ChrisGreater Melbourne (Outer), VIC
Great attention to detail
Hi recently purchased a black ex demo jaguar f pace, the dealer ship applied the hydro protective product however didn’t prepare the car properly before application.
I live 2 hours from Melbourne and as soon as Darren found out what happened offered to get in the car and come and rectify
We decided to get the best result I would come to Melbourne and have the ceramic coating stripped back and Re done in the Burwood warehouse
All in all I am very happy with the customer service and look forward to seeing how the product stands up
Thanks again Chris
1 comment
MotorOne C.MotorOne
Hi Chris, great to hear that you're happy with our service. Sorry to hear that on this occasion you weren't happy with the dealership's preparation/application. This would be most unusual but glad we ... Read more
were able to support. Darren is our National Product Manager and he knows exactly how to get the best out of the product and its application. You mention that he offered to come to you - its important to us that all work is completed at the customers convenience. Thanks again for sharing your experience Chris, we appreciate it!Similar opinion? Write a review on ieatwords.com.au!
GrantGreater Melbourne (Metropolitan), VIC
- 2 reviews
Service A1
More than just the best place to have your car transformed to new again. Rob and Luke greet you at their Burwood workshop and you immediately feel welcome and comfortable.
1 comment
MotorOne C.MotorOne
Hi Grant, you're right - Rob and Luke are great guys! Sounds like you had a really positive experience which is always what we aim for. It's very kind of you to share your thoughts with us. We'll be s... Read more
ure to let the Burwood team know. Thanks again and happy motoring.Similar opinion? Write a review on ieatwords.com.au!
Paul M.Greater Melbourne (Metropolitan), VIC
Amazing service and results
Having always been skeptical about paint protection previously, I decided to have it applied on my new black Hyundai Tuscon. After all the messy rain we've had, I contacted MotorOne via email to see if there was anything else I could apply to the car to make it "pop" once I'd cleaned it. Darren from MotorOne called me back straight away, and immediately offered to come and look at the car. After reviewing my car, Darren offered to "re-do" the application. After returning from holiday Darren contacted me to arrange a time, came to my workplace,...Read more
spent nearly 3 hours on my car, making it immaculate. Darren's passion, enthusiasm and quality of his work was amazing, I'm literally a customer for life now. I can not recommend Darren & MotorOne enough, I've already told this story to a dozen or more people just on the last week, this level of service is so rare to find, thank you Darren.1 comment
MotorOne C.MotorOne
Hi Paul M. What a wonderful review! Thanks for taking the time to share your experience. Darren is one of the most enthusiastic team members and aims to leave every car looking perfect! Thank you agai... Read more
n for the glowing review. We'll be sure to let Darren know of your compliments :)Similar opinion? Write a review on ieatwords.com.au!
AinsleyMelbourne
- 5 reviews
My car looks AMAZING
I rang motor one to book my car in for paint protection for my new car. I cannot believe how incredible it looks. Not only was the service incredibly prompt, but the guy that did the hydro job was excellent. Highly recommend motor one to protect my beautiful car And keep it looking brilliant. Thanks motor one
1 comment
MotorOne C.MotorOne
Hi Ainsley, this is great to hear. We have teams around the country that are incredibly passionate about what they do, so it's nice to hear when good old fashioned service is apparent with our custome... Read more
rs. The photo of your car looks so glossy. Thanks again for your feedback, happy motoring!Similar opinion? Write a review on ieatwords.com.au!
Find out how MotorOne compares to other Vehicle Accessories, Parts & Tyre Shops
Know better, choose better.
camSouth East Queensland, QLD
life warranty what a lie
car was purchased new some years ago & we were sold tint by the aftermarket sales person given a fancy six star solution tin with our life time warranty certificate in it. after some years the rear tint stated to fail eventually we contacted the dealer only to get the run around, after some time arranged for tint to be replaced, only upon taking to dealer to find that they would not do all the windows that were failing, would remove all faulty tint but only retint rear window. this does not sound like life time warranty would never purchase again
1 comment
MotorOne C.MotorOne
Hi cam, this is unfortunate to hear. You connecting with us on this means we can look into this for you and, where possible, help rectify this situation. If you could please email us at hello@motorone... Read more
.com, and include the dealership you were liaising with, we'll review as soon as possible to see where we can assist. Look forward to hearing from you again cam.Similar opinion? Write a review on ieatwords.com.au!
Terrible is to high of a rating
Upon purchasing my vehicle I spoke to an aftermarket sales person who advised me on all the benefits of street legal film I was sold it sounded to good to be true because it was.. when I picked up my brand new pajero sport I noticed a scratch in one of the windows, I was advised it was in the tint which I was told to be scratch resistant and I had to take my car to Bowen hills to have their mistake fixed. When I arrived at Bowen hills workshop I was greeted by a rude and abrupt man who made it clear that my arrival had burdened his day, while I...Read more
waited for the process to be done I had to endure the smell of cigarette smoke along with constant swearing and shouting from the manager to his staff. The unprofessional management of motorone as well as the lies I was told to purchase the product certainly made it an experience I will never forget for all the wrong reasons I will never use motorone again and will be advising everyone I know or meet to do the same. D.C1 comment
MotorOne C.MotorOne
Hi Daniel, appreciate you connecting with us on this. We'd really like to know a little more about this matter, including the dealership you purchased from. If you could please email us at hello@motor... Read more
one.com, we'll investigate this as this isn't the experience we want for anyone. Look forward to hearing from you.Similar opinion? Write a review on ieatwords.com.au!
samPerth, WA
Great service and product
Xpack product used on our 2014 vehicle and had a few bug marks.?? We placed our warranty claim, Motorone responded quickly and Martin Ball (claims & product manager) came to our home to remove the marks & buffed the area and now the car is back to perfect again. Martin answered any queries and was extremely helpful and professional. Martin was kind enough to give us free bottle of car shampoo. Thank you Martin
1 comment
MotorOne C.MotorOne
Hi sam, lovely to hear that Martin was really helpful for you! It's handy to get insight into the best ways to maintain your car with all the environmental contaminants that fall onto the paintwork - ... Read more
especially in the current climate with the wild weather. Thanks for sharing your experience sam, happy motoring!Similar opinion? Write a review on ieatwords.com.au!
KaraSouth East Queensland, QLD
SMART Kote isn't worth it
Motor one is a great car dealer ship I was very happy with the service. But i paid an extra $995 for smart kote paint protection and leather protection and I had bat poo burn through my paint within a year. I made a claim and got it fix but the guy said it looks like it had worn off. "Life time warranty" definitely not. My leather is dirty and hasnt been protected from stains and has not cracked and my car has sun damage. It doesn't work!
1 comment
MotorOne C.MotorOne
Hi Kara, thanks for getting in touch. We take our customers' claims very seriously and honour valid claims after conducting a thorough investigation. We don't seem to have your details in our system a... Read more
nd we would like to know more about your situation. Are you able to email us at [email protected] and provide the name the warranty is listed under along with your warranty claim number so that we can investigate this further for you? Look forward to hearing from you again, thanks KaraSimilar opinion? Write a review on ieatwords.com.au!
Leon B
- 2 reviews
Warranty
Car was Tinted by MotorOne and rear window bubbled so much for their lifetime Warranty only covers the owner not the car. Who keeps a car for a lifetime?? False advertising!!
3 comments
MotorOne C.MotorOne
Hi Leon B, appreciate you flagging this with us. We've had our warranty team help investigate this a little further and it seems our tints are not offered through the outlet you purchased your car fro... Read more
m. Are you able to connect with us at [email protected] so we can get a little more information from you? Look forward to hearing from you again Leon B.Hyndai Australia stated that Leaseplan Australia get their windows tinted by Motorone.
MotorOne C.MotorOne
Hi Leon B, following your reply, we’ve spoken with our team that handle fleet matters and they’ve confirmed that we've never serviced Leaseplan. Have you been in touch with them directly? Perhaps they... Read more
will be able to help direct you to the business that arranged the tint originally? We do invite you again to email us at [email protected] with any further information you can provide about your purchase, and we can look into this further if we can.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Colleen W.asked
Reviews on Perfexion Leather Protection
No answers
Paulasked
I just brought holden commodore GTS HSV PHANTOM BLACK 2012, XTREME VEHICLE PROTECTION, iam trying to buy a Rejuvenator what is it called and where do i get it, as motorone rang them got told they do nnt make it any more, message them many times with no reply
1 answer
MotorOne C.MotorOne
Hi Paul, thanks for connecting with us. We absolutely can offer you some more Rejuvenator for the protection on your Phantom. Could you please email us at [email protected] with your contact details (including full name, phone number and a delivery address) and we can arrange with you directly. Hear from you again soon. From the team at MotorOne.
KERasked
Hi there,
I have a three year old car that has Artillery Fungus all over the bonnet of the car and eaten through into the paint and it will not come off at all. Will your warranty cover this?
Thanks.
1 answer
MotorOne C.MotorOne
Hi there Kate, I believe our warranty team have your submitted claim and are handling the matter with you currently. If you do have any further queries or concerns, connect with us anytime via [email protected]
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
nanda
save your money. skip the paint protection. Just wash the car regular. These people are fraud. Quick money grabbers. Toowong Mazda has obligation under warranty to fix it and they sees to ignore my emails too.