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Reviews

3.1

180 reviews
5
(83)
4
(9)
3
(6)
2
(8)
1
(74)
  • Product Quality
    3.6 (61)
  • Return Claim MadeYes (22) · No (42)
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nanda

nandaSouth East Queensland, QLD

ceramic coating car paint protection

published
1 comment
nanda
nanda

save your money. skip the paint protection. Just wash the car regular. These people are fraud. Quick money grabbers. Toowong Mazda has obligation under warranty to fix it and they sees to ignore my emails too.



Joe

JoeSouth East Queensland, QLD

  • Verified customer

Save your money and don't bother

published

Purchased this so call "Premium Protektiv Car Care products, Protektiv Complete Leather Pack" back in 2017, the leather has turned yellowish and of course the claim has been rejected. Should have saved up this $1500, what a waste of money.

Product Quality
Return Claim MadeYes
1 comment
MotorOne
MotorOne C.MotorOne

Thanks Harley !

published

I took my Car in to have the Paint Protection looked at. Holden dealer had done a really bad job and my car looked crap. I spoke to Harley, he was great listened to all my concerns and agreed to fix it up. He did an amazing job, my car looks super shiny again ! It rained last night I was a bit worried, went out today hosed it off wiped it with a cloth and it was back to perfect again. Thanks Harley, Amazing service !

1 comment
MotorOne
MotorOne C.MotorOne
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Chris

ChrisGreater Melbourne (Outer), VIC

Do yourself and your car a favour

published

This business deserves more than 5 stars.
I got the best service from Darren you could ever ask for. I got Hydro both exterior and interior protection, inc’ window tint applied to my new Ford Endura ST, I have had so many comments on its fantastic finish. These products not only protect the finish but saving me time when cleaning.
Great professional warranty service from Darren to fix a scuff mark on the rear bumper, he fixed it perfect and If I had any other questions he followed up very promptly .Thanks again Darren for Excellent customer service

Product Quality
Return Claim MadeNo
1 comment
MotorOne
MotorOne C.MotorOne
Rusty

Rusty

  • 2 reviews

Completely unexpected over and above what was required

published

Arranged to have the paint finish on my car looked at, as I was experiencing trouble getting it to look as clean as it should be. Took the car in at the arranged time and was met by Harley, who understood my concerns and in no way made me feel as though my problem was invalid. Everything was explained fully including what he proposed to do. When I went back to pick up the car I was absolutely blown away by the presentation of the vehicle, they went over and above what I was expecting. The car looked awesome, even removing scratches and blemishes that we had picked up in carparks etc..
Could not recommend MotorOne and Harley highly enough, love their attitude and work.

Product Quality
Return Claim MadeYes
1 comment
MotorOne
MotorOne C.MotorOne
Phil

PhilHunter Region, NSW

Excellent Service

published

Thank you to Darren from Motor One who came to my home and did a re-treat of the paint protection on my vehicle it looks amazing. His customer service was superb.

Product Quality
Return Claim MadeNo
1 comment
MotorOne
MotorOne C.MotorOne
sue

sue

  • 2 reviews

Product claim done at Burwood Motorone for paint protection.

published

Harley served us at Motorone in Burwood and was amazing. Explained what he was going to do, puts pride into his job and genuinely cares. He has done an immaculate job. It's hard to come across great customer service. This ticks all the boxes. That's why I have written this review even though I have never done it before. I am one satisfied customer. Great Job Harley!!! This product has a lifetime guarentee and the claims process was very smooth.

1 comment
MotorOne
MotorOne C.MotorOne
KER

KER

  • 2 reviews

Horrendous product, warranty and service.

published
Product Quality
Return Claim MadeYes
1 comment
MotorOne
MotorOne C.MotorOne
LElmaoula

LElmaoulaGreater Melbourne (Metropolitan), VIC

Harley was fantastic!

published

Thanks to Harley and the team for reapplying the ProtectivKit and giving my car the attention it deserved. I initially bought the product when i purchased my car at Mazda and I'm not convinced I received the product I purchased as my car exterior and interior were disgusting! However, the team at MotorOne fixed that right up, gave me the knowledge to car for the ProtectivKit (that Mazda didn't!) and he even threw is a free bottle of shampoo for my car. Thanks heaps team. Very impressed.

Product Quality
Return Claim MadeYes
1 comment
MotorOne
MotorOne C.MotorOne
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Sara S.

Sara S.Sydney Surrounds, NSW

Absolutely Bloody Amazing!!!!!

published

Thank you Darren from MotorOne who came out and did a re-treat of the ceramic coating on my pride and joy. It is better than the day I picked it up from the showroom floor. He really took the time to look at every little detail in the paintwork. I’ll be recommending to everyone I know. Thank you, thank you, thank you.

Product Quality
1 comment
MotorOne
MotorOne C.MotorOne
Linda W.

Linda W.Perth, WA

  • 2 reviews

Outstanding service - above and beyond!

published

Outstanding service from Martin who sorted out the paint issue on my vehicle today. He came to my home to do the inspection and even fixed a couple of other areas I hadn't noticed. Great advice, great service. Highly recommend them!

1 comment
MotorOne
MotorOne C.MotorOne
Chris

ChrisGreater Melbourne (Outer), VIC

Great attention to detail

published

Hi recently purchased a black ex demo jaguar f pace, the dealer ship applied the hydro protective product however didn’t prepare the car properly before application.
I live 2 hours from Melbourne and as soon as Darren found out what happened offered to get in the car and come and rectify
We decided to get the best result I would come to Melbourne and have the ceramic coating stripped back and Re done in the Burwood warehouse

All in all I am very happy with the customer service and look forward to seeing how the product stands up
Thanks again Chris

Product Quality
Return Claim MadeYes
1 comment
MotorOne
MotorOne C.MotorOne
Grant

GrantGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Service A1

published

More than just the best place to have your car transformed to new again. Rob and Luke greet you at their Burwood workshop and you immediately feel welcome and comfortable.

Return Claim MadeNo
1 comment
MotorOne
MotorOne C.MotorOne
Paul M.

Paul M.Greater Melbourne (Metropolitan), VIC

Amazing service and results

published
Product Quality
Return Claim MadeNo
1 comment
MotorOne
MotorOne C.MotorOne
Ainsley

AinsleyMelbourne

  • 5 reviews

My car looks AMAZING

published

I rang motor one to book my car in for paint protection for my new car. I cannot believe how incredible it looks. Not only was the service incredibly prompt, but the guy that did the hydro job was excellent. Highly recommend motor one to protect my beautiful car And keep it looking brilliant. Thanks motor one

Product Quality
Return Claim MadeNo
1 comment
MotorOne
MotorOne C.MotorOne
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cam

camSouth East Queensland, QLD

life warranty what a lie

published

car was purchased new some years ago & we were sold tint by the aftermarket sales person given a fancy six star solution tin with our life time warranty certificate in it. after some years the rear tint stated to fail eventually we contacted the dealer only to get the run around, after some time arranged for tint to be replaced, only upon taking to dealer to find that they would not do all the windows that were failing, would remove all faulty tint but only retint rear window. this does not sound like life time warranty would never purchase again

Return Claim MadeNo
1 comment
MotorOne
MotorOne C.MotorOne

Terrible is to high of a rating

published
Return Claim MadeYes
1 comment
MotorOne
MotorOne C.MotorOne
sam

samPerth, WA

Great service and product

published

Xpack product used on our 2014 vehicle and had a few bug marks.?? We placed our warranty claim, Motorone responded quickly and Martin Ball (claims & product manager) came to our home to remove the marks & buffed the area and now the car is back to perfect again. Martin answered any queries and was extremely helpful and professional. Martin was kind enough to give us free bottle of car shampoo. Thank you Martin

Return Claim MadeYes
1 comment
MotorOne
MotorOne C.MotorOne
Kara

KaraSouth East Queensland, QLD

SMART Kote isn't worth it

published

Motor one is a great car dealer ship I was very happy with the service. But i paid an extra $995 for smart kote paint protection and leather protection and I had bat poo burn through my paint within a year. I made a claim and got it fix but the guy said it looks like it had worn off. "Life time warranty" definitely not. My leather is dirty and hasnt been protected from stains and has not cracked and my car has sun damage. It doesn't work!

Return Claim MadeNo
1 comment
MotorOne
MotorOne C.MotorOne
Leon B

Leon B

  • 2 reviews

Warranty

published

Car was Tinted by MotorOne and rear window bubbled so much for their lifetime Warranty only covers the owner not the car. Who keeps a car for a lifetime?? False advertising!!

Product Quality
Return Claim MadeNo
3 comments
MotorOne
MotorOne C.MotorOne
Leon B
Leon B

Hyndai Australia stated that Leaseplan Australia get their windows tinted by Motorone.

MotorOne
MotorOne C.MotorOne
Page 1 of 9

Questions & Answers

Colleen W.

Colleen W.asked

Reviews on Perfexion Leather Protection

No answers
Paul

Paulasked

I just brought holden commodore GTS HSV PHANTOM BLACK 2012, XTREME VEHICLE PROTECTION, iam trying to buy a Rejuvenator what is it called and where do i get it, as motorone rang them got told they do nnt make it any more, message them many times with no reply

1 answer
MotorOne
MotorOne C.MotorOne

Hi Paul, thanks for connecting with us. We absolutely can offer you some more Rejuvenator for the protection on your Phantom. Could you please email us at [email protected] with your contact details (including full name, phone number and a delivery address) and we can arrange with you directly. Hear from you again soon. From the team at MotorOne.

KER

KERasked

Hi there,
I have a three year old car that has Artillery Fungus all over the bonnet of the car and eaten through into the paint and it will not come off at all. Will your warranty cover this?
Thanks.

1 answer
MotorOne
MotorOne C.MotorOne

Hi there Kate, I believe our warranty team have your submitted claim and are handling the matter with you currently. If you do have any further queries or concerns, connect with us anytime via [email protected]

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