My Layby (page 3 of 5)

Really disappointed. We live on the Central Coast and we're paying off large vouchers. Were not informed that they no longer deliver heavy items to our area. Called to discuss and they happily refunded but no apology or explination. Been using mylayby for a long time and will no longer be doing business with them.

Very good customer service i stuffe up my address and my laybuy stuff got sent to the wrong address a nice gentleman rang me up and informed me that the stuff was returned and that i made a mistake with my address so pretty m uch got it sorted with little problems and proably the best customer service experance i do recommend this company and i will laybuy next chrismas and side note they do flexible payments and if you want it to pay off the rest in a full you can.

I placed an order in April and I have been paying it off and now it's August I got an email saying that they won't be able to supply the product. I think it's a bit hit and miss wether they'll be able to supply your order a year later (or evidently, even a few months later). It worked out well for me though because I have found the product on eBay for half the price so they actually saved me $600 in the end. I won't bother ordering from them again.

Love this site, I have brought a number of things such as Chanel perfume, pots and pans and an iPhone 7 plus which I never would have been able to afford if it wasn't for the flexible payment plans, and when I had the money I would just ring up and pay more off. Phone came exactly what I ordered and is beautiful. Only one downfall I ever had was one grumpy lady on the desk, couldn't really be bothered to do her job and he tone of voice was abit meh but you get that. Love this site. If you want something but don't have the money this is the best way.

We bought the Haier Freezer delivered on the 2nd opened box which wasn't damaged, to find left side of freezer or buckled and unable to stand straight. Contacted My Layby who said to contact fisher and Paykel, who palmed us back to courier, who palmed us back to My Layby we have sent photos of packaging and the damage to freezer with no response.

I have paid off a couple of lay-bys through them and they are very obliging, very happy with the service, I would recommend them to anyone as it is very handy when you cannot afford to by outright.

Ordered a ma tress, received no information on delivery aside from the approx. Guide online.
No phone calls to arrange delivery, no emails.

I was told via email to keep waiting, was then told it hadn't left the warehouse, may be picked up Monday and delivered Friday - 5 weeks after final payment....that's if it arrives next Friday at all.

I can't believe these dumb idiots don't know if they've sent my iPhone which was paid off on the 12th and its now the 22nd, and it's a Christmas present, stupid fools better refund my money if no iPhone by tomorrow MORONS!!!

NOT HAPPY. I ordered a Christmas lay-by for my kids and some of the presents still haven't arrived and they won't even get back to me and tell me what's going on. Scammers!

Update: still haven't got everything but one toy was unavailable so they gave me $10 credit for something I paid $49.95 for.. still no word about the $200 worth of Dreamworld passes with no tracking number that have apparently vanished into thin air

I paid off my fridge on 9th November. Since then I've had 4 changes to the delivery date. Today I had to follow up again - and you guessed it - another 7 days before it arrives. I was told last time it had been picked up from the supplier - and today I was told it was picked up from the supplier yesterday! I asked exactly where it was as I was told the same story last time - [name removed] had no idea. There was quite a delay in delivering my washing machine too - so probably no more dealings from me - it's too disappointing and no-one seems to know where the products actually are in the delivery process.
I also didn't know they were owned by Chrisco until all the paperwork with my washing machine had their name on it.

Fantastic great company very helpful and customer focused and will go beyond lovely phone manner would recommend to family and friends

Amazing company. Top products friendly customer service ladies n gents. The delivery is always on time. Just ordered next years list. 3-4 years and counting of ordering products and vouchers. Keep up the great work my layby.

Im absolutely in love with this service & even speaking on the phone to people I have never had trouble. The thing I love the most is in able to change over my order so if I no longer wish to buy a phone I can buy a tv using the same money i have previously paid for the phone with. Such an easy and well thought out idea for those going through financial hardship and can prepare 52 weeks in advanced to Christmas! Again amazing work guys and I will be continuing to only using you guys and also referring work colleges to you guys

I have used these guys for the last 6 years to purchase and have never had a problem. I have recommended to all I know and have found that they share the same opinion. If they don't list it ask for what you want and they will get it for you to layby.....love this place and can't wait for our Christmas collection

Have purchased numerous amounts of items off mylayby, fast and efficient service. Affordable payment plans. Purchased a toddler bed, upon receiving the bed it clearly wasn't what I purchased but the staff at mylayby quickly retificed the problem and sent me out another toddler bed better than the one I originally had purchased. Have been a loyal customer for 4 years now. I love how you can layby in the comfort of home and forget about it, suits my family. Looking forward to next year as have already layby for Christmas 2017, this will be my biggest shop yet! Thanks so much love three service and highly recommend

Finally a layby site that is value for money. This is perfect for us, we can now afford a few wants and work it into our budget, its also great that they will apply the sale price if the item you already put on layby comes up during the layby at a lower price. The prices are competitive not like a lot of layby sites where you end up paying loads more than the RRP and the products are exactly as advertised, brand new, good quality and brands, free postage and quick delivery. I have found the customer service helpful, friendly and efficient. Well done mylayby.com keep it up and I just hope you get bigger so you can bring in even more of a range.

So very rude phone service...did not listen, very impatient and interrupting me..when I apologized that I may have got mixed up I was asked "Is that all"..and then hung up on..I was not rude at all to you guys...very sad phone service..will never deal with this company again...realize that you will probably not add this to your reviews here so I will be letting others know on other review sites etc....

This is the best thing I've used. I paid it off in a time that best suit me. I got exactly what I wanted. It arrived 6 days after I finished paying for it. It was fast, and in excellent condition, it costs a little more but don't mind paying the bit extra. 10/10 would use again