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My pay now was part of a scam used to deposit fund into our account after not verifying false documents submitted to them. The funds were immediately returned to them however they proceeded to direct debit the funds + interest out of our account they now have no record of. All seems a bit suss. The frustrating part about an online only company - no overheads so they can make even more cash - is that having no one to actually speak to is incredibly frustrating. The lack of help from customer support surrounding this issue was also very disappoin...
Read moreting. All in all we are close to $1000 out of pocket and their staff couldn’t care less. I suppose their customer service would be great as long as you are a continuing customer they are making quick money off.- Transparency
- Customer Service
- Incentivised Review No
- 3 reviews
- 1 like
Outstanding customer service
I have contacted customer service numerous times with requests they get back pretty quickly and nothing seems too hard for them. I feel like other providers would have used my situation to their advantage and charged me but this crowd didn't .
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Hi Siobhan, thank you very much for your feedback & 5-Star rating. We're pleased to hear you are enjoying our service!
- 4 reviews
- 2 likes
Fast response
Easy to use, great rates, friendly service and fast customer response times via the support portal.
Been with them for a while now and will likely use them moving forward for a long time.
Great stuff.
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Hi Hank, thanks for your feedback. We are continuously working on adding more features to our app to make your experience better.
Tyler in customer service - YORU AMAZING.
I had been off sick and could not pay back the amount required on time, so had sent through an email but wasn't sending to the correct one as explained by Tyler this morning. which they had helped put in an arrangement for me over weekly instalments so i am able to pay back the amount plus still meet other commitment while off work sick.
i really appreciate their help and hope this is able to be passed onto them.
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Hi Skye, thank you for providing your valuable feedback. Management have passed this information onto Tyler. Please reach out to us at [email protected], if you have other suggestions. Thank you for the 5-Star review!
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This is a perfect respectable helping company would recommend them to anyone looking for help in this area MyPayNow
This company is so helpful and the people are really nice and understanding I would recommend them to anyone out there looking at a service like MyPayNow I cannot fault them
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Hi Andrew, we're always working hard to improve the app. Thanks for your download, positive feedback and 5-Star rating!
This is definitely a life saver for me
I can’t thank this company enough,They have got me out of so many terrible situations. As a single parent I sometimes need money to be able to afford medicine for my children and just every day life costings like fuel for the car, rego. There has been a few Occasions where I have overspend and haven’t been able to pay on time.Just let them know what is going on and pay the following week. The customer service team are there to help and are wonderful. Just remember this company is here to help you at any moment any time.Don’t stress out when you...
Read more can’t afford fuel or the day comes when you need an urgent dental appointment. It has happened to me and honestly I’m so grateful to have this help thank you guys keep up the great work. I hate credit cards- Transparency
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Hi Shaun, we're pleased to hear that you are enjoying our service and that we are able to be of assistance. Thank you for your 5-Star rating!
Great app! highly recommend
Best app if needing access to your pay early and receive in minutes. Fair rates, great customer service. Glad i found this app and will be using frequently when needed. Trusted service!
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Hi Rebecca, we appreciate you taking the time to rate and review MyPayNow - Thank you for the positive feedback!!
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Best $APP
Best APP. everything it says in the Ads. Like borrowing from your bro without the awkwardness of asking all the time :)
$ in within seconds. Especially love the referral incentive, and why I'll keep sharing it. Helps you, Helps me.
Sign up with someone's referral, here's mine, 4X4B-3VXX-Z95X
[Link Removed]
and successfully take a wage advance and you and I (or whoever's referral link used) will earn $50.
Then get your referral code to share and make $ from referring friends.
- Incentivised Review No
Hi Zebulan, thank you for taking the time to rate and review MyPayNow 5-Stars. We appreciate your positive feedback!!!
- 2 reviews
My Pay Now is a good company to deal with if you need them.
The Customer Service with My Pay Now is excellent i had a couple of issues i emailed the customer service team and the problem was solved very quickly and efficiently. The 5% rate is pretty good and iam satisfied with this rate. I would recommend My Pay Now to anyone.
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Hi Timothy, thank you for taking the time to rate and review MyPayNow 5-Stars. We appreciate your positive feedback!
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- 2 reviews
Honest and reliable
I have no hesitations recommending MyPayNow. Fair rates unlike many others. Never any issues. Good customer service who is helpful and easy to deal with if needed. Referrals are paid instantly.
- Incentivised Review No
Hi Dan, thank you for taking the time to rate and review MyPayNow 5-Stars. We appreciate your positive feedback!!
- 6 reviews
- 1 like
Fits well with fortnightly pays
I have used MyPayNow a couple of times and find it really handy and reasonably priced. It's great when you are on a fortnightly pay and either something unexpected or payment you may have forgotten about which is due before the next pay crops up. To top it off the service and communication is first class
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Hi John, thank you for taking the time to rate and review MyPayNow 5-Stars. We appreciate your positive feedback!
Needed help and got it straight away
The service that I received was absolutely outstanding and excellent I couldn’t get any help but then when I explained my circumstances they were more than happy to help me they have helped me out so much this week by just letting me get the help that I need from them I couldn’t ask for more outstanding service and I would recommend them to absolutely anybody Kate was absolutely amazing
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Hi Carrie, wow what a great review! We appreciate your positive feedback. We're pleased to hear that you had a positive experience with MyPayNow. Your review will be passed onto Katie.
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- 2 reviews
- 2 likes
Responsive customer inquiry and resolved!!!!!!
I'd like to thank Britta from the My Pay Now customer service team for resolving my computer generated issue today. Great work, keep it up and thank you so much for your time.
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Hi Ian, we're pleased to hear that you had a positive customer service experience whilst using MyPayNow. We appreciate your support!!
- 3 reviews
- 6 likes
Exceptional
Great service from Caitlin who went above and beyond to rectify the issue. Problem resolved within minutes. Speedy resolution and communication. Highly recommend these guys for anyone looking for a great service.
- Transparency
- Customer Service
- Incentivised Review No
Hi Gillian, thank you for taking the time to rate and review MyPayNow 5-Stars. We appreciate your positive feedback and support!
- 6 reviews
- 1 like
Perfect, best in the market
Well simply these guys charge the lowest interest rates on payday advances, they pay the cash instantly into your bank and they also are very understanding if you fall behind on payments, they offer a great service that help their customers from other lenders who would seek to take advantage of any unexpected situations. These guys are perfect service when it comes to cash advance.
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Hi Cootah, thank you for taking the time to rate and review MyPayNow 5-Stars. We are pleased to hear that you had a positive experience with our organisation!!
Questions & Answers
Can I pay early and reapply same day ?
Hw long it will take to get process the other mypay now after paid teh whole repayment
I cant login via facebook as I have previously. Error message saying App not set up, still in development.
Have tried updating App and Facebook with no luck.
Yeah tried that & didn’t work. In the end I emailed them & they promptly set me up for email login.
Hi there Cath, Our apologies for the delay in response. For all account enquires please reach out to our friendly customer service team via the HELP centre on the app or [email protected] so we can help assist you further.
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Details
About MyPayNow
MyPayNow is a wage advance service that lets you access your pay before you receive it. It does this without contacting your employer.
You can borrow anything from $50 to a quarter of your wage, with money appearing in your account within 60 seconds of requesting it. There are no limits to the amount of requests you can make each pay cycle.
You pay back the total amount of your wage advance, plus a 5% fee. There are no extra hidden fees or interest. Repayments are made from your next pay via direct debit.
Points of praise:
- Most reviewers said that they received their funds very quickly, with some saying that they received their wage advance within seconds.
- They also said that MyPayNow’s customer service was great, with representatives being easy to deal with and any issues solved quickly and efficiently.
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Hi there, sorry to hear that! Could you write to us at [email protected] with more details of your issue? We'd love to help you troubleshoot. Thank you!