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NAB Traveller Card Questions & Answers
17 questions from our users
Barrie S.asked
Has anyone had their card stolen while in Europe
1 answer
Yes. I have had both cards stolen in Rome Italy in 2015. With one phone call to their toll free number, stolen NAB Traveller Cards were replaced and sent direct by courier within 24 hours. They were waiting for us on arrival at our next hotel in Italy with cash loaded ready to go! See our separate review for details.
Barrie S.asked
Has anyone had the worst experience of having a Nab Traveller Card stolen while in Europe and also the thief withdrawing all funds from the card from an ATM without the PIN number being with the card? Need help because Nab claims that no money can be withdrawn unless a pin number is used.
Thanking you.
Barrie Smith
[details removed]
No answers
Barrie S.asked
Reviews on withdrawals from ATM without Pin
No answers
Ramon H.asked
Transferred 150 au to traveler card then realised I didn't do it in us dollars so t transferred it back out then back again and now it will only show as uncleared funds. How do I fix it?
Sueasked
Can NAB travel card be used for online payment for accommodation in UK? Have tried to pay for B&B and has been declined.
No answers
I was told when I left Australia it would be immediate transfer to my traveller card using internet bank transfer Two days later, money out of my account and still not on my traveller card You have left us overseas with no money available If it is immediate transfer it should be exactly that. Why do you not immediately link it to the traveller card and make the funds available to use? 24/7 customer service was a joke... told me to ring internet banking services with a time zone delay of 15 plus hours.
1 answer
We travel with one of these cards. You have to link it to your internet banking so you can 'transfer between accounts' and it is instant transfer. If you use bpay it takes a few days as its an external system. We stayed away from ANZ travel card as you can only transfer by bpay and its around 3 days to transfer
marcel mossasked
whats the exchange rate at the moment !! in the uk and belgium
No answers
marcel mossasked
what's the cost of using my traveller card in the Uk and Belgium and cape Town
2 answers
the cost of using my card in the UK
I have used the NAB Traveller Card in the UK and Europe for accommodation, travel, miscellaneous expenses and ATM cash withdrawals using in both GB Pounds and Euro and it was always accepted. There has never been a cost to use the card (it is a MasterCard) other than the occasional ATM service charge (just like in Australia, where some ATM's have a service charge for some customers or some cards). I searched on the web to find particular bank ATM's that did not have a service charge for NAB Traveller cards, and used them wherever I could to avoid a service fee.
Juleasked
Hi
Can I use the nab traveller card for paying and withdrawals within Australia without fee or is it only for overseas? Thanks.
Sue Pasked
Callie Masked
Going to China. Which is the best travel card to use? Do not want to take my own debit card.
2 answers
Google "travel money cards". Choice magazine has done a great review of all of them including charges. NAB for example charge one of the highest currency conversion fees, on top of giving one of the worst exchange rates. So do your research.
Thanks, yes have been checking. A lot of the travel cards don't load RMB. Someone said a lot of places take Australian or U.S. dollars anyway. A lady at our bank said don't get U.S. dollars as the exchange rate is way too low. So might just grab a little RMB and just take aussie dollars.
gregasked
Why doesnt nab tell you the exchange rate for a travel card is much less than the going rate?
4 answers
Exactly. Also, never us the card as a hotel security deposit. They keep the money for 30 days regardless. There are much better options around.
Because it is not in their interest. Their currency conversion fee, if for example they deduct funds in a currency not on your card, because they made the error, is also one of the highest at 4%. Never again NAB.
Choice have done a great comparison of the various travel cards. NAB give one of the worst exchange rates.
Bruceasked
Hi
Can I link by NAB Travel card to my iPhone App and access Quick Balance without login?
With thanks.
Ian
1 answer
This will never word.
You can use direct link and register the card @ https://myaccount.nabtravellercard.com.au/mcp-chweb/McpApplication.html?locale=au_NB
But you'll have to reset ur password everytime u want to access the transactions. I was overseas and wasted a lot of my time calling NAB but nothing happened. Its lot more better to get credit cards from 28degrees and bankwest which does not have account keeping feed and only charges the converaion rate which is good compared to local exchange.
Damian Butlerasked
Hi NAB, after reading the reviews here, should I cancel the NAB Traveller card I recently purchased and find an alternative?
I will be in America for 5 weeks and cannot afford to have the kind of issues people are claiming in their reviews. 73 negative issues including some less than a few days ago makes me very nervous.
3 answers
I would cancel and work with cash, or see if your current bank has a partnership with any American Banks (i.e. Westpac and Bank of America have a partnership). We were left with close to $1,000 in limbo for 10+ days, but luckily had access to another credit card, but even that was still hit with conversion fees etc.
If you just use it for cash withdrawels and monitor it with travel card special
Website not nab internet to make sure it is not overdrawn
You would be ok bear in mind you will incur charges at ATMs
Better option would be a Citibank
Card for USA I applied too late for one unfortunately hope this helps
Bobby socks
Exchange rate with the nab is the poorest also Just back
From USA 2 weeks ago
Thanks for the advice/tips. Much appreciated.
Chicka038asked
I just want to e mail someone e at NAB to ask which Bank in Amsterdam are you affiliated with, if any?
2 answers
Tessa C.NAB
Hi Chicka, we aren't currently affiliated to any banks in Amsterdam sorry ^TC
They don't affiliate with any banks so the NAB can scam you with their Traveller Card - Be warned! NAB and the Traveller card are high fees with no support!
Reinerasked
How come I have $99 odd $ left on card but only $7 available?
2 answers
Joshua M.NAB
Hey Reiner, this sounds strange - I'd recommend contacting our NAB Traveller card team on 1800 098 231 ^JM
I find it hard that a NAB rep can t answer this question????
Rhettasked
Is it just me or has the gap between the spot rate and the rate offered by NAB traveller card blown out to 9%. ie they are charging 9% to convert Australian dollars into Sterling or US dollars?
2 answers
I'm not sure about MasterCard at the moment as too busy trying to get rid of it but did ask the question about using the normal Debit/Credit Visa overseas and it is on 2.3%-2.5% conversion rate plus $4 ATM AND JULY this year 2014 will go to 3% conversion. I am taking my Visa Debit/Credit card in 3 weeks time as no B Pay waiting time. Have control again.
Last I heard it was 1% conversion from Aussie to international as they are there to make money...hidden costs I imagine.
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