Navman CRUISE650MMT Questions & Answers
- MPN: CRUISE650MMT
51 questions from our users
HOW TO SET THE TRIP PLAN
Hi MUGUNTHAA,
Thank you for reaching out to us....
Read more To set up the Trip Planner, go to the Main Menu>Trip Planner>Create New Trip>Add>Enter Destination the tap the check mark. If you want to add another way point, tap Add and enter the address then tap on Go if you want to navigate to the destination. If you have any other queries, please send an email to our email support team at [email protected]. Thank you. Kind Regards, The Navman Team
can I download a different voice. My husband has trouble hearing the ones that came with it
Hi Brian,
Thank you for reaching out to us!...
Read more Please head over to our online self-help resource at https://service.navman.com where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at [email protected] and our dedicated service team will be more than happy to assist with any further questions you may have. If we can be of any more assistance, please don’t hesitate to let us know! Kind Regards, The Navman Team
How do I delete way points
Hi Max,
Thank you for reaching out to us....
Read more Regarding your query, you can delete the Waypoints by going to the Main Menu then select Trip Planner. Tap the trip to edit, tap the desired waypoint in the trip then tap Delete then select OK. If you will have any other concerns, you may also send an email to our email support team at [email protected]. Thank you. Kind Regards, Navman Team
on a navman cruiser650 mmt how can you clear all the recent locations. i have tried to reset the unit but it wont allow
Hi Terrychris.
Thank you for reaching out to us....
Read more Regarding your query, you may delete Recent Locations by going to Settings>Device>Delete Saved Information>Delete Recent Locations. For any other queries, you may send an email to our email support team at [email protected]. Kind Regards, Navman Team
Hi I own a cruise650mmt navman and thought it time to update the maps.
After following prompts on the navdesk 7.50 it has updated with Australian maps but no new zealand maps which I appear to be locked out of !!??
How do I get my new zealand maps back?
Hi Ryan,
Thank you for reaching out to us!...
Read more Please head over to our online self-help resource at https://service.navman.com where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at [email protected] and our dedicated service team will be more than happy to assist with any further questions you may have. If we can be of any more assistance, please don’t hesitate to let us know! Kind Regards, The Navman Team
What are the sound signals on 650MMT. Especially the double tone.
Hi Bill,
Thank you for reaching out to us!...
Read more Regarding you query, the device gives chime alerts as audio warnings for Safety Camera alerts. For the double tone, it seems that it is for two different safety warnings. For any other queries, you may also send an email to our email support team at [email protected]. Kind Regards, The Navman Team
Why can't I save an address.
Can key in information but when I hit the SAVE button nothing happens.
Also beside the SAVE button there is a + sign. I can key in address and it will take me to destination but will not save.
Hi Suzanne,
Thank you for reaching out to us!...
Read more Please head over to our online self-help resource at https://service.navman.com where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at [email protected] and our dedicated service team will be more than happy to assist with any further questions you may have. If we can be of any more assistance, please don’t hesitate to let us know! Kind Regards, The Navman TeamWhy can't I save a new address in Navman Cruise 650MMT.
Hi Suzanne,
Thank you for reaching out to us!...
Read more Please head over to our online self-help resource at https://service.navman.com where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at [email protected] and our dedicated service team will be more than happy to assist with any further questions you may have. If we can be of any more assistance, please don’t hesitate to let us know! Kind Regards, The Navman Team
How long does it normally take to update maps from computer to navman? I'm getting a message system is synchronising the map data of your navman with your computer. Please wait. I feel like I've been waiting too long.
Hi Carol,
Thank you for posting your query....
Read more The map update process may take about 5 to 10 minutes or it depends on the speed of the computer and the connection. For the complete installation guide, please refer to the link below: http://navmantech.com/Software-and-Map-Update-Installation If you will need further assistance with the installation, please send an email to our email support team at [email protected]. Kind Regards, The Navman Team
Hello, we have a 650mt that we purchased new a few years ago. The battery was pretty bad from the start, turning off nearly as soon as car turned off. I finally bought a new battery but can’t find anyway to remove the back or front to replace it. Can anyone please give me instructions so I don’t break the thing. Thanks Mark
Hi Mark,
Unfortunately the battery in the CRUISE650MMT is non user replaceable, so we are unable to provide instructions....
Read more Kind Regards, The Navman Team
I purchased two Navman Cruise650MMT GPS units at the same time. The one which the wife has works very well and has not given any problems at all I gave the initial charge to both units at the same time BUT the unit which I gave to myself continually runs out of charge nearly all the time even when going to Sydney the other day it did not work for quite some time and unfortunately it malfunctioned in an area where I had not been before. Most disappointing,,, maybe the in car connecting cable could be faulty????? any ideas Navman users and Navman experts????? PLEASE!!!
Hi Ron Stevens,
Thank you for reaching out to us!...
Read more Please head over to our online self-help resource at https://service.navman.com where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at [email protected] and our dedicated service team will be more than happy to assist with any further questions you may have. If we can be of any more assistance, please don’t hesitate to let us know! Kind Regards, The Navman Team
I found this with my Navman also. I sent it to support for repairs but it still loses charge. My opinion is to get your money back.
Can the magnetic mount be disconnected, or is it permanently connected after the first connection?
Hi Gary - I agree - initially seemed permanent had difficulty removing from magnet but it will move off magnetic pad after a few attempts. Mine won’t stick to windscreen or dash/ despite surfaces being cleaned. Frustrating! Jan
Hi Jan
Thanks for the reply. Once I had put the whole unit together, I found that I could get them apart.
I am able to fix to the windscreen (the dash has a mottled surface). Maybe your screen needs a wipe with a windscreen cleaner....
Dear Gary,
Thank you for reaching out to us....
Read more We’ve noticed that you have emailed our support team directly regarding this matter.. We will continue to assist you via that medium. More great and stay safe. Have a festive and wonderful season to you and to your family. Kind Regards, The Navman Team
I have an Cruise 550mt and after the last update. It is now asking for a PIN. I have never set a pin so I can not progress any further than the pin screen now.
Hi Jamie,
Thank you for reaching out to us!...
Read more Please head over to our online self-help resource at https://service.navman.com where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at [email protected] and our dedicated service team will be more than happy to assist with any further questions you may have. If we can be of any more assistance, please don’t hesitate to let us know! Kind Regards, The Navman Team
I have just purchased a Navman 650MMT and l have attempted to start it, I have a laptop and the unit doesn't charge what should I do to get the unit working
Dear Michael,
...
Read moreThank you for posting your query. Just to confirm, when you mentioned that your Navman does not charge, does it mean that it is not booting up/turning on at all? If yes, then please perform the following steps to isolate the problem. A. Charge the device by the Navman in-car power adaptor or the Navman AC adaptor for at least 20 mins. B. Perform a hard reset by pressing the tiny hole located on the back using a pin or paper clip for about 5-10 seconds. Please do it while the device is connected to the power source. C. Turn the device on. Please note: D. The in-car power supply needs to have the green light glowing on the part that is inserted into the 12v socket of the car to confirm power is being received from the vehicle. E. If the green light does not light up, the in-car power adaptor could be faulty. Please either test the in-car power supply in another vehicle or test the car’s cigarette port with another charging device. F. If the in-car power adaptor is faulty and your device is within warranty, we can send a replacement in-car power adapter to you. If the device turns on, give the device a good charge with: o NAVMAN In-Car power adaptor for 3 hours o NAVMAN AC adaptor for 3 hours o Charging via the computer USB port for 24 hrs If no and you are still having a problem with it, then please contact our email support team at [email protected] . Provide your Full name, Phone number, Shippin address, Model name, Serial number, Date and store of purchase as well as the fault description. More great and keep safe. Kind Regards, The Navman Team
When I had my tom tom I bought 10 or so years ago I bought a usb connection to the cig lighter in the car to power it which worked well. Don't rely on any batteries. Get a car usb charger for the cig ...
Read morelighter and you'll be fine. Its a wonder tech support do not know about this.
Hi, Ive registered my cruise650mmt online and downloaded Navdesk2
Navdesk2 says there are no maps loaded and when i try to update it says
The update failed. Ensure that the device is still connected to your computer.
If problem persists, contact Navman tech support.
looking in my computer under the navman, i cannot find any mapISOs. How do i get my preinstalled maps back.
Thanks, Dave.
P.S I just got a hold of tech support and they told me a lot of people are having troubles with updates today. error code 0080000
Hi Dave,
Thank you for reaching out to us....
Read more Regarding your concern, we are sorry to inform you that we are still having problem with the NavDesk server and we are unable to update and install maps. Please try to do the update again within 24 to 48 hours. Please send an email to our email support team at [email protected] with your Full Name and contact number and we will contact you as soon as the NavDesk server is up. Kind Regards, The Navman TeamHi Dave,
We would like to inform you that NavDesk is now working. Please proceed in updating the maps of the device. For the steps, you may refer to the link below:...
Read morehttp://navmantech.com/Software-and-Map-Update-Installation We apologize for any inconvenience caused. Thank you. Kind Regards, The Navman Team
my navman cruise650mmt have crack on screen and not working anymore, i both it less than a year is there any warranty on it?
Dear Chris,
Thank you for posting your query....
Read more Regarding your question, cracked screen is not covered under warranty. To get a quotation for the repair, please contact our email support team at [email protected] . Provide your Full name, Phone number, Shipping address, Model name, Serial number, Date and store of purchase as well as the fault description. More great and keep safe. Kind Regards, The Navman TeamHow do you change a battery in a Navman Cruise650MMT
Dear Ron,
...
Read moreThanks for reaching out to us. Regarding your question, the Navman battery is not user-serviceable. Also, Navman does not sell spare battery parts. If the device has faulty battery the best option is to send it in for service. Before we proceed further, may I know what seems to be the problem with the battery? Is your Navman no longer holding its charge? If it is, then please follow the steps from the link below. http://navmantech.com/Battery-Not-Holding-Charge If the problem persist, please contact our email support team for the product to be booked in for assessment at [email protected] . Provide your Full name, Phone number, Shipping address, Model name, Serial number, Date and store of purchase as well as the fault description. More great and keep safe. Kind Regards, The Navman TeamI purchased two NavmanCruise650MMT units and the one I have's battery does not seem to want to hold a charge
I found my battery does not last very long either. I would do a full 24 hour charge once a week and keep it connected to the charge in the car, it would last the week sometimes longer. My research ha...
Read mores found that the batteries on most Satnav don't last long. If it persists email support at Navman. I ended up sending mine back for repairs. If you do send it back make sure you get a reference number, you can use it for further repairs. Sorry I wasn't much help.
Vlad, Thank you for your Information I have tried nearly everything and it just does not charge the unit but the info which you have given me most certainly does help.
Ron
thank you
Dear Ron,
...
Read moreThanks for reaching out to us. To properly isolate the battery problem of your Navman, please follow the steps below. • Please note: The battery is not to be used or relied upon as a sole power source. The device is designed to be connected to the in-car Power Adaptor at all times. The battery is designed as a backup power source in the event of a short-term power failure/loss from the main power source (cigarette lighter port). Please ensure you are always using the Navman Car Power Adaptor that came with your device. With default settings, battery life generally ranges up to 15 minutes • If the battery is lasting less than the recommended period, you may need to adjust some settings on the device. Screen brightness (this has the biggest impact to battery life) Volume (turn down if possible, to help save battery life) Bluetooth (turn off if not being used to save battery life) • Please also note: A. The In-car power supply needs to have the green light glowing in part that is inserted into the cigarette port of the car to confirm power is being received from the vehicle. B. If the green light does not light up, the in-car power adaptor could be faulty. Please either test the in-car power supply in another vehicle or test the car’s cigarette port with another charging device. C. If the in-car power adaptor is faulty and your device is within warranty, we can send a replacement one to you. • It is recommended to connect the device to your computer once a month (charge for 24 hours) to fully charge the battery and to check for software updates. If the problem persist, please contact our email support team for the product to be booked in for assessment at [email protected] . Provide your Full name, Phone number, Shipping address, Model name, Serial number, Date and store of purchase as well as the fault description. More great and keep safe. Kind Regards, The Navman Team
Hi switch on blue screen comes up and will not go into menu Locked on the blue screen.
Pushed the reset connector a number of times at two second intervals. no joy. only 9 months old
Try connecting to computer & see if do MAP UPDATE. Second option is leave Navman "ON" until battery goes completely FLAT., overnight then recharge see if problem still occurs. Otherwise I have no idea. Contact "tech support" at NAVMAN.
Hi Ian,
Thanks for reaching out to us!...
Read more To fix the problem, please follow the troubleshooting steps below. 1. Perform a hard reset on the device. You may click one of the links below for the steps. http://navmantech.com/Hard-Reset-MOVE-EZY-MY-Series-2012-and-above 2. Update the software and maps via NavDesk2 software. Please follow the steps from the link below. http://navmantech.com/NavDesk2-Auto-Map-Update 3. If the unit is still frozen, perform Smart Recovery via NavDesk software. For instructions, please click the link below. http://navmantech.com/Smart-Receovery-via-NavDesk If the problem persist, please send us an email at [email protected] and our dedicated service team will be more than happy to assist with any further questions you may have. More great and keep safe. Kind Regards, The Navman Team
How do I put the correct time and date on my cruise 650MMT?
Automatically input time now detects GPS signal. Can take Several Minutes make sure outside, clear vision of sky.
Hi peterw,
Thank you for reaching out to us!...
Read more Regarding your query, the date and time will automatically adjust once the unit acquires the GPS signal. Please take the device outside with a clear view of the sky for it to get a GPS signal. Please also make sure that the time zone is correct by following the steps below. a. Go to the main menu. b. Tap on ‘Settings’. c. Scroll down the page by tapping on the arrow pointing down. d. Select ‘Time Zone’. e. Select ‘Auto time zone’. f. You may also set the time zone manually. If the above has not resolved the problem, please update the software and maps on your device. For the steps, please refer to the link below: http://navmantech.com/Software-and-Map-Update-Installation You may also need to perform Smart Recovery. Please click http://navmantech.com/Smart-Recovery-Via-NavDesk2 for the steps. Hope that the above information will resolve the problem. Otherwise, please send an email to our email support team at [email protected] for further assistance. Thank you. Kind Regards, The Navman TeamGet an answer from our members and Navman representatives
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