Navman EZY450LMT Questions & Answers

Hi Malik,

Thanks for posting your query.

For us to assist you better, may we know what are you trying to do with your device? If you wish to update it, you don’t need a product key to do so.

Please refer to the link below for the steps on how to update your device via NavDesk2 software.
https://www.navman.com.au/upload/map-installation/auto/main.html

Hope this help. Otherwise, feel free to contact our support team on [email protected]

Kind Regards
The Navman Team

Hi Jim,

Thanks for positing your query.

RugbyUnionFan is right. You may tap the arrow button on the top right side of the map screen then tap the information (current vehicle speed) that you want to be displayed.

Hope this helps. Otherwise, feel free to contact our support team at [email protected]

Hey RugbyUnionFan, thanks for the helpful tip!

Kind Regards,
The Navman Team

Hi Jenny R.,

Thanks for the question.

You may adjust the volume of your device by going to Main Menu > Settings > Audio. Set your desired volume level. You should hear a test sound.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Jenny R,

No worries! You are very much welcome.

Cheers!
The Navman Team

Hi Kevin,

To change your map, kindly go to Settings > My Maps > Map Set > select New Zealand. Confirmed that you wish to load the map by selecting "Yes". The device will restart and load the map.

Hey Paul, thanks for the helpful tip.

Regards
The Navman Team

Hi John C.,

Yes, you may change the voice by going to Settings > Language > Voice.

Hi Dave, for online self-technical support, please visit our FAQ site:
https://service.navman.com/M0100/DownLoad_Faq_131262_Australia%20NAVMAN_English%20Navman.html
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Hi Paul, thanks for helpful tips.

Regards
The Navman Team

Dear Maurie,

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Dear Lal,

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Hi Ray,

Sorry for the delays and thanks for your query.

The speedometer can be displayed on the map screen. To do it, please see steps below:

1. On the map screen, tap the box on the upper right corner.
2. Select Speedometer units and it will display the speedometer on the map.

Hope this helps.

Regards,
Navman Support Team

Hi Antonio,

When the trip is started, the driving map screen will display the distance and time information which can be seen on the upper-right corner.

To display the speed, just expand the distance and time information and then select "km/h or mph (speed)".

-DTG (Distance to Go)
-TTG (Time to Go)
-km/h or mph (speed) and compass heading
-ETA (Estimated Time of Arrival)
-Time

Thanks,
Navman Support Team

Hi Gerard,

I apologize for you being unsatisfied with the sound quality of the device. If you would agree, we can send your device to us for testing, and if found faulty we can certainly repair or replace the unit with a better one. You may contact us using one of the methods here, and our team would be glad to assist.

We do understand that everyone is different, and what might sound the same to one person, may not sound the same to another.

Regards,
Navman Support Team

Hi Amanda,

Geoff and JRob are right, always ensure that your device is outside where there’s a clear 360-degree view of the sky to get the GPS signal and detect where your location is. The starting point would always be your current location.

Thanks,
Navman Support Team

Hi Darryl,

The device’s screen on the new EZY450LMT device has a matt finish and anti-glare screen which gives it a soft feel. We recommend adjusting the brightness settings to maximum in the daytime and/or try different colour schemes.

To adjust the brightness level on your unit, please follow the steps below:
1. Go to the main menu.
2. Tap on ‘Settings’.
3. Select ‘Screen’.
4. You can then adjust the brightness manually. The unit is set to ‘Auto’ as default. This means that the unit will automatically change from Day to Night mode.
5. You can override the Auto setting by tapping on the ‘Screen Mode’ option at the top of the screen and select either ‘Day’ or ‘Night’ mode.

To change the colour scheme of the map on your unit, please follow the steps below:
1. Go to the main menu.
2. Tap on ‘Settings’.
3. Select ‘Map Display'.
4. Select ‘Map scheme’.
5. Choose the desired colour scheme from the list.

I hope this helps.

Regards,
Navman Support Team

Hi Aleisha,

I am sorry to hear about the issue you have encountered. Technically, the Navman EZY450LMT device is designed to be connected to the car power adapter at all times. The internal battery is not to be used or relied upon as a sole power source, and it is only designed as a backup power source in the event of a short-term power failure/loss from the main power source (cigarette lighter port). Also, it is the user sole responsibility to place the cord, secure and use the device in a manner that will not cause destruction and accidents.

Thanks,
Navman Support Team

Hi JJT,

The EZY450LMT has built-in free map updates and you don't need a product key to download them.

The latest map version is v18.0954. You may go the link below for the instructions to install the updates properly:
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131333
*Note: If it's your first time to visit our FAQ site, you need to select Australia/New Zealand and then click the above link again to be directed to the correct site/page.

Hope this helps. Otherwise, don't hesitate to reach out.

Regards,
Navman Support Team

Hi Andy,

I am sorry to hear about the issue you have encountered. While all effort is taken to ensure accurate data, the nature of mapping in Australia/New Zealand means we can not guarantee 100% accuracy. To help you confirm if it's really a mapping discrepancy, we recommend the following steps:

1. Make sure that there is an active route, or you have set a destination on the device to receive accurate safety alerts. Please note that you will only be alerted to the presence of a Speed Camera if the following two criteria are met:
a. Directional – You have set a destination and travelling in the correct direction to be captured by the speed camera.
b. Speed Sensitive – You are travelling a minimum of 90% of the posted speed limit (i.e. 54kph in a 60kph zone).
o When there is no route in place, the device must use a Radius-based estimation as it does not know where the user is planning to go, (i.e. straight ahead? turn right? turn left? etc.) The alerts are based on a proximity hence it will not be as accurate as when a route is entered.

2. Reset the device. You can use a pin to poke the reset hole on the back of the device for 3-5 seconds.

3. Install the latest software and map update.
o To check the software version on the unit, go to Settings, select Help and then About. Get the Build version: 7.60.xxx. The latest build version is 7.60.0244
o To check the map version, go to Settings, select My Maps and then Map Version. Get the Core Mapping version. The latest map version is TomTom v18.0954.
o Please refer here <http://www.navman.com.au/upload/map-installation/auto/main.html> for the steps on how to install the latest software and maps on your device.
Note: Please click each numbered box (from 1-6) for the detailed procedures.

If still the same, we suggest you to report the errors via our map reporting tool here:
AU - https://www.navman.com.au/map-reporter
NZ - https://www.navman.co.nz/map-reporter

Once the discrepancy is confirmed, we report the data to our mapping provider, and will follow up to its resolution. Unfortunately, we cannot change the map supplier on this model. also, the HEMA maps are not compatible with EZY series.

Thank you!

Regards,
Navman Support Team

Hi Ellen,

Sorry to know that you're having such troubles. Let me do my best to help. You can try the following steps to fix the problem:

1. Charge the unit for at least:
o 30 minutes using an AC adaptor (5V/2A).
o 1hr via USB to the computer.
o 30 minutes using the car power adaptor with the device turned off.

2. Reset the device by poking the pinhole located at the back of the GPS for 5 seconds.

3. If the unit is still frozen, perform a Smart Recovery using the disc that was supplied with the device upon purchase. This process can only be done using a compatible Windows computer that has a DVD drive. You may CLICK HERE: https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131466&Region=Australia%20NAVMAN&Language=English%20NAVMAN for the steps on how to reinstall the software on your device.

Hope this helps. Wishing you a Happy Christmas and all the best for the new year.

Kind regards,
Navman Support Team

Hi Grant,

It sounds like you're asking if the EZY450LMT has a setting in it where you can avoid bridges not suitable for your vehicle's height. If so, this unit doesn't have such function. You can try other models like Big Rig DUO or Drive DUO SUV as they come with large vehicle assist.

Regards,
Navman Support Team

Hi Geoff,

The battery is designed as a backup power source for Short-term use. It is not to be used as a sole source of power for prolonged periods, you should get approximately 15-20 minutes life from the battery. For more info about the battery and some tips on how to troubleshoot the battery, please refer here: https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=100130253

*note: if the link doesn't work, select a region first then try again.

Hope this helps. Thank you.

Regards,
Navman Support Team