Navman MiVUE790 WIFI Questions & Answers

Hi Arthur,

Sorry to hear that you are having an issue with your dashcam.

To get the issue rectified, please charge the device for at least 30 minutes via supplied in-car charger or AC charger. Then, while on charge perform a hard reset to the device by poking the reset hole beside the USB port (on the top of the device).

If the problem persists, we may need to update its firmware. To do that, kindly follow the steps from the link below:
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&&faqid=131773
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again. You may need to copy the whole link (do not click) to be directed to the correct page.

Hope this helps. Otherwise, feel free to email our support team at [email protected]

Kind Regards,
The Navman Team

Hi Lisa,

Thanks for posting your query.

Sorry for the troubles. The problem could be caused by your microsd card. Please use a microSD card that is designed to be used in dash cameras such as SanDisk Endurance series, and Kingston Endurance series. Faulty or incompatible microSD cards can cause your device to not function correctly, may arise problems with the recorded files, freeze, and even cause the device to intermittently turn off or even not power on.

You may refer to the link below to check our recommended memory cards:
http://navmantech.com/ddrsdcards

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Kind Regards,
The Navman Team

Hi Lisa,

Thanks for getting intouch.

Indeed try other card, please. If the microSD card is not an endurance type like, it is more subjectable to early memory failure due to less write cycles and stress with constant recording on memory cells.

Kind Regards,
The Navman Team

Hi Oscar,

We are sorry to hear that your video is in reversed.

For us to properly assist you, may we know if you are referring to the recording screen of your device or just the recorded videos?

For now, we recommend performing a hard reset on the device by poking the shutdown button beside the USB port (on the top of the device) to shut down the device. Leave the device off for 5 seconds then press and hold the Power button to turn it on.

Please also ensure that you are using a compatible memory card. Problem such as this could be caused by a faulty or incompatible memory. More information can be found here:
http://navmantech.com/ddrsdcards

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Kind Regards,
The Navman Team

Hi Oscar,

We understand that. Please send us a private message (or alternatively you can email our support center @ [email protected]) the following and we will do our best to assist you futher:

- Full name
- Shipping address
- Phone number
- Email address
- Serial number
- Firmware version of the device (if available)
- Date of purchase
- Store where you bought the device
- Brand, Type, Speed and Size of your memory card

Kind Regards,
The Navman Team

Hi Scott,

Sorry to know about that.

To properly connect your mobile phone to the wifi of your device, please follow the steps from the link below:
https://service.navman.com/M0100/F0110_DownLoad_File.aspx?bullid=AllBull&fileid=113804

You may also view your recordings to your computer via MiVue Manager. To do this, please refer to the link below:
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131397

*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to email our support team at [email protected]

Regards
The Navman Team

Hi Chet,

Thanks for posting your query.

You may need to manually disconnect your device from the cigarette lighter as it can get continuous power even your ignition is off. If you wish to utilize the park mode feature, you will need to install a power box such as the MiVue Smart Box hardwired to your car’s battery. We recommend that you have an auto electrician to install the MiVue Smart Box. You may click one of the links below to purchase the MiVue Smart Box.
Australia: https://www.navman.com.au/mivue-smartbox
New Zealand: https://www.navman.co.nz/mivue-smartbox

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Rob,

Thanks for posting your query.

I am sorry to hear that your device is not recording sounds.

Please make sure you are using a compatible memory card. Problem such as this could be caused by a faulty or incompatible memory. More information can be found here:
https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102076&faqid=AllFaq
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

We also recommend performing a hard reset to the device by poking the reset hole at the bottom part of it and update its firmware. For the steps on how update the firmware, you may refer to the link below:
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&&faqid=131773

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Airboss1,

The MiVUe 790 is a standalone dash cam with no GPS navigation capability.

The built-in GPS tracking will only record the direction traveling, coordinates, date/time and speed information to provide an accurate record of events to provide to insurance companies.

We do have combo devices with GPS and dash cam in one such as Drive DUO 2.0, Drive DUO SUV and Big Rig DUO.

If you have any other queries, please do not hesitate to contact us via [email protected]

Regards,
The Navman Team

Hi Airboss1,

You are very much welcome!

Cheers
The Navman Team

Hi dan_e_k,

Indeed, the MiVue 790 does support a rear camera and it can be purchased separately from our online store below:
https://www.navman.com.au/navman-rear-camera-kit.

Feel free to redeem our coupon code "REGOFFER1" at the checkout and enjoy 15% off.

If you have any other queries, please do not hesitate to contact us via [email protected].

Regards,
The Navman Team

Hi Les,

Thank you for your question.

For online self-technical support, please visit our FAQ site:
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131231
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Cynthia,

Please see page 5 of your device's user manual from the link below to know more about the control buttons and system icons.
https://service.navman.com/M0100/F0110_DownLoad_File.aspx?bullid=AllBull&fileid=114148
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Cynthia,

Please do not click the link. Instead, please copy the whole link then paste it on your search bar. Sorry for the troubles.

Feel free to contact our team for any other concerns via [email protected]

Regards
The Navman Team

Hi Deano,

Sorry to hear you are having issue with speed camera alerts.

For the 255 in the red circle, it is the posted speed limit of the location. To further isolate the problem, we recommend updating your firmware and speed camera data. Please refer to the links below for the steps.

Firmware update: https://service.navman.com/M0100/F0110_DownLoad_File.aspx?bullid=AllBull&fileid=114319
Speed camera update: https://service.navman.com/M0100/F0110_DownLoad_File.aspx?bullid=AllBull&fileid=114914

*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Deano,

We understand that.
Again, sorry for the troubles you have experienced with your device.

Feel free to contact our team for any other concerns via [email protected]

Regards
The Navman Team

Hi DBURC,

Please click the appropriate link below to purchase more cable clips for your device.
Australia: https://www.navman.com.au/navman-mivue-ddr-cable-clip
New Zealand: https://www.navman.co.nz/navman-mivue-ddr-cable-clip

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Dear sam,

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Dear Craig P.

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Hi Ron,

Sorry for the delay. For a normal/continuous recording, you may set the length of the video clips to 1 min, 3 min or 5 mins. To set this, you may go to Settings > Video Recording > Video Clip Length.

The recording may be divided into several video clips but rest assured that the recording will not stop between video clips. When your memory card fills up with continuous recordings in the "Video" category, it will automatically record over the oldest existing files in this category.

By default, if an event happens such as a sudden impact, high speed driving, an aggressive turn or an accidental crash during continuous recording, the G-sensor will prompt the dash cam to start recording the event.

If you want to manually start an event recording while continuous recording is in progress, tap the warning icon on the bottom right corner of the recording screen.

Hope this help. Feel free to contact our team for any other concerns via [email protected]

Hey Ken P, thank you for the information.

Regards,
Navman Support Team

Hi Mrs. Dianne,

Thanks for posting your query. Ken is right, we also offer online resources at https://service.navman.com/M0100/DownLoad_Faq_131686_Australia%20NAVMAN_English%20Navman.html and https://service.navman.com/M0100/DownLoad_Faq_131669_Australia%20NAVMAN_English%20Navman.html to help make this easier!
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Thanks,
Navman Support Team