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Norwegian Spirit
Don't waste your money
We booked a balcony room very small and tired bathroom tiles falling off toilet runs all day sink leaks very average. The boat is very old they were doing maintenance on boat will we were trying to relax around the pool. The bar staff can't make a real cocktail they use a pre mix tastes terrible. The food is average at best. You have to pay for your water and coffee even with the drink package. The information on the places you visit is poor. Overall not the best and wouldn't recommend to anybody
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aussietaffWide Bay-Burnett, QLD
- 23 reviews
- Verified customer
The Best Cruise Line Ship We Have Been On
We were on the "Norwegian Spirit" in late November 2017, the booking was made in Australia, everything was easily sorted out before we left Australia. We had a flight to Rome, accommodation was all arranged, together with transfers from Airport and to cruise terminal. The embarkation was well organised, and did not take a long time.
We were soon in our Balcony room, which was larger than we had on other ships, even the toilet and shower was larger than we expected.
The Windows Dining Room was spectacular, beautiful, the meals were very nice, ...Read more
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D LisneyFigtree
- 10 reviews
- 12 likes
- Verified customer
Worst Experience ever, avoid this ship - rude staff
The WORST experience of my life on NCL Spirit 13-23Dec’17 x-BCN. The guest services staff on board are rude, incompetent, and have no customer service skills. Our 2nd room should of had a prepaid alcoholic bev package, as this was on our paperwork. I had to argue and get really annoyed on boarding to get this mistake rectified that NCL created. No apology. When I went to pay my bill last night we had been charged for all of the drinks. It took NCL staff over 1.5 hrs to sort this out, again their mistake. When I asked to speak to the overall man...Read more
ager this fell on deaf ears. Most of this time was spent in a queue at the desk. There was a shift change in the back office finance team, crazy on the night everyone is sorting out their bills. No one cares at NCL and staff member Ladys Amarante at guest services needs to be retrained or sacked. I have never experienced such poor service when a company has made a mistake. No apology for their mistake which totally recked my holiday. What a waste of $6k. I will be returning to Celebrity Cruises who know how to look after their passengers and who care about their passengers.Similar opinion? Write a review on ieatwords.com.au!
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