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Reviews

4.0

407 reviews
5
(270)
4
(43)
3
(9)
2
(14)
1
(71)
  • Customer Service
    3.9 (48)
  • Timeliness
    3.9 (47)
  • Job Satisfaction
    3.6 (43)
  • Rates and Fees
    3.1 (47)
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Macka

MackaSydney Surrounds, NSW

Great service

published

Tori and Armin were professional and very respectful of my home. They worked efficiently and were punctual. Customer service team were very helpful. Whilst not the cheapest provider it was certainly the best value for money.



1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thanks Macka!!!

Graham

GrahamSydney Surrounds, NSW

Arrived on time

published

I had Mathew V the tech and he arrived on time and provided an excellent service on clearing my storm water drain. I would happily recommend them to my friends and family in the future

1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Graham, thanks for the review. We'll pass that on to Matt.



Jaclyn M.

Jaclyn M.Sydney, NSW

After hours toilet issue

published

Called Omega and had Matt H out in record time. Fixed the issue quickly and professionally and left us confident that all has been solved. Highly recommend the Omega team to anyone.

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Tegan

TeganSydney, NSW

Professional & covered all options

published

Sid came over to assess a plumbing issue and was quick and efficient in getting me a quote with several options to consider. Very polite and considerate and on time.

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Tegan

TeganSydney, NSW

Quality service

published

The guys at Omega were all very professional, polite and most importantly helpful. Especially Matt, Jarden, Adam, Todd and Jordan C. These guys worked in 40 degree heat and got the job done! Excellent service, would recommend them any day. Thank you.

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Job Satisfaction
1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thanks for the review Tegan!

A high quality service.

published

We found their service to be of an exceptionally high standard. We met several of their staff across the week and they were all highly professional, friendly and polite. They turned up on time every day and left the site clean and tidy upon completion of the work.

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thanks for the feedback Wendy!

Ladda Kosidapun

Ladda KosidapunSydney, NSW

Very quick

published

Very effeicient service Matthew & Todd
Polite quick service relieable trust honest friendly wokked completed within time professional service. I really happy with it.
I will recommend to my family and friends

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Ladda, thank you for the review!

The reviewer stated that an incentive was offered for this review

Michelle

MichelleSydney, NSW

  • 2 reviews

Excellent customer service

published

I would like to thank Omega Services and Brian for coming out to fix my hot water problem I was without hot water for 4 days I had to fix the problem because the owners electrician couldn’t fix it the right way. Thank you so much I really appreciate it the customer service was fantastic I recommend Omega home services Electrician. Kind regards Michelle

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Michelle, We'll pass that on to Brian. Thanks!

New hot water system

published

Todd presented very well completed the job very well and had a professional friendly manner worded very tidy and effectively very very very very happy with his work thank you todd

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thanks Jameal.

The reviewer stated that an incentive was offered for this review

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Joe

JoeSydney, NSW

  • 2 reviews

On time and neat

published

Very quick response. In fact, the only company responded my emergency request during Christmas. On time service. All term explained professionally. Neatly finished work. The only thing is price is not competitive. But you get what you pay.

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Joe
Thank you for the feedback. Please let us know if we can assist with anything in the future.
Thanks!

Friendly and fast service

published

Romer helped us to replace a new hot/cold tap in the kitchen. He was very professional, thorough, friendly and tidy. He checked carefully to make sure the new tap working well before he left.

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Yonny, thank you for the positive feedback! We will make sure to pass on the feedback to Romer.

The reviewer stated that an incentive was offered for this review

Craig and joan

Craig and joanSydney, NSW

New hot water issues

published

Fast and efficient service trades arrived at agreed time ...and all work completed within a couple of hours .we had our gas hws replaced ..as it was early january 2020 we were concerned about having to wait on the new hws this was allieviated once all work was cometed becore 11am the same day as the initial call out ..our trades for the installation ray and romer were polite and efficient in the completion of their work and cleaned up after themselves

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Craig and Joan, thank you so much for the positive feedback, we will make sure to pass this on to the team.

Highly recommended for a Professional & Friendly service!

published

Aaron was here on time, he was very professional in his work, gave very helpful advice and had such a friendly mannerism! We will definitely use Aaron again and recommend him to our Friends!

1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Anita, thank you for the great feedback, we'll be sure to let Aaron know!

Natalie mewburn

Natalie mewburnSydney, NSW

Excellent and fast service

published

Excellent, Very professional, friendly, they work out the problem really quickly and had some out straight away to fix the problem I would Recommend omega service too my friends and family

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thank you, Natalie, look forward to helping you out in the future again sometime!

Frankie

Frankie

  • 2 reviews

Late and very expensive

published

They plumber could not arrive at the agreed time and was late. He offered me to replace a dual button cistern outlet valve at $935 and a one-year membership at $110. The total cost would be $1149. It includes labor cost and GST but no warranty.
The value usually costs less than $100 from warehouse and it can be replaced in 5 minutes. Obviously $1149 was very expensive. I rejected it and only paid the call out fee $79. I wanted to pay by cash but he did not have change. Then I paid by credit card.
I hired another plumber elsewhere and he could replace the valve at a much cheaper and reasonable cost.

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3 comments
Frankie
Frankie
Omega Home Services
Omega ServicesOmega Home Services
Frankie
Frankie

I also felt your hotline staff were rude and upset me.
We wish you all the best.

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Excellent and fast service!

published

Jarryd was very thorough, efficient and fixed our plumbing problem that day. He was also super friendly, helpful and tidy. He took the time to explain exactly what was going on with our plumbing.

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thanks for the review Ash!

Excellent plumbing result from the Omega team

published

From start to finish the problem was dealt with efficiently and with minimum disruption. Thanks to Warren who worked out the most suitable plan of action for a complicated situation!

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Great to hear we could be of service Kim. Here to help if you need anything in the future.

Tracey

TraceySydney, NSW

Fantastic service

published

Professional on time and extremely pleasant staff
Cant fault the service in any way. The office called within 15 minutes of lodging the enquiry online. Aaron who turned up to let me know exactly what I needed was extremely pleasant, polite and very professional.
The service/installation guys were fantastic and got the job done with a smile.
What a pleasant experience. Will be using again

1 comment
Omega Home Services
Omega ServicesOmega Home Services

$500 for a leaking tap

published

Showed up on time, guy was nice and professional however the cheapest option they provided was to fix our leaking tap for $500, utterly ridiculous. We will never use again.

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi,
Thank you for the review and we are sorry that you weren't happy with the price. Would you be able to provide the job number so we can rectify?

Hackers

HackersSydney, NSW

Perfect experience

published

Arrived on time, provided reasonable quote and alternatives, completed the three jobs quickly and cleaned when they finished. Nice people too. What more could I ask for? I recommended Omega to my neighbours straight away. Im very happy with the whole experience.

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thank you Hackers! Glad we could have been of assistance

Page 2 of 21
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Questions & Answers

Laura M.

Laura M.asked

Omega Services Plumbing

Please could you provide me with a complete breakdown of the $ 14,000 quoted for a job at 39 Rickard st.
Job no 75042

1 answer
Omega Home Services
Omega ServicesOmega Home Services

Hi Laura M. Thank you for your message. One of our managers will be in contact with you to discuss your request and get the information to you. Have a great day.

Wins

Winsasked

Omega Services

We query on a electrical point for dishwasher as its not working, got quoted by Omega to fix.

Quoted:
1. supply / install 1 x 20a RCDMCB (safety switch) to power circuit $340 + gst (B.S. quote as not required)
2. relocate and install new single powerpoint for dishwasher $349 + gst (B.S. quote and not required)
3. supply / install new 3-pin plug $190 + gst (bunnings sell this for less than $15)
4. make safe dangerous burnt cable $99

At the end, we are being hold ransom - either we fix or have to pay them (Omega) $79 for call out fee (imagine they do that to 10 household and collect $79 for doing Jack Sh!t - thats $790 per day pay).

We got in another electrical quote and got it done plus an addition switch change all for under $230. I wonder how many people got fleeced by them quoting something that does not need to be done and over quote on items?

1 answer
Omega Home Services
Omega ServicesOmega Home Services

Hi Wins, We would like to look into this job for you & answer your questions. Unfortunately we can't locate your job in our system. If you would be good enough to provide the quote number or our technician's name we can investigate further. If it's easier, you can email the details through to our customer service centre [email protected] Many thanks. Omega Customer Service Team.

MAK

MAKasked

Omega Services

In one of my bath room, I want a toilet installed. Note that, there was no toilet installed before. The sewerage line is nearby within a meter. Tiles in bath room on slabs. How much it cost in-total including materials and labor? I am based in South-eastern suburb in Melbourne.

1 answer
Omega Home Services
Omega ServicesOmega Home Services

Hi MAK,
Thanks for your enquiry. However, we are a Sydney-based company, so we won't be able to help you out this time sorry!
Warm regards,
Omega Management

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