Optimum HealthyFry Questions & Answers

Yes chips will fit, you just need to give the chips a good shake so all the chips can get crispy while it cooks.

Hi Pat ... sorry to hear that you've had an issue with the unit not turning on. Oddly enough only yesterday I contacted Froothie in Melbourne asking about the exact problem I'd encountered as well. The reply was that I could send it back for checking (they provide a voucher for postage which is handy) and it would be looked at. If the problem was one covered under warranty it would be repaired at no cost to me - otherwise there would be a charge of some $29 for me to pay. Since they have the unit on sale at present for about half the price I paid for it originally I ordered a new one just in case. The unit if it has to be sent away would be gone for a couple of weeks and as I use it almost every day I didn't fancy not having it for a fortnight +.. a bit of overkill perhaps but there have been times when I wished I had a second unit when cooking for larger numbers. There wasn't any mention of a re-set button when I spoke with the staffer in Melbourne and I think it would have been mentioned if it existed. If it's still under warranty I suggest that you contact the company. They seem very willing to help as and where they can and I think that they will replace anything that cannot be repaired. Hope this helps a bit.

Thanks so much for your prompt response! I will contact the company. And I'm already shopping for a new one too. My air fryer has become an essential. I'm in the US, by the way.

Hi Leslie - the short answer, from my experience with the air fryer, is YES. It only takes a moment or two to place the food to be cooked into the basket and once you've set the time and temperature it's all go. I've found that the pre-heat also works well if you want to subsequently warm up previously cooked food. I'm still on my L plates with this handy kitchen addition but overall, as I gain some experience with timings and temperatures, I'm extremely happy with it. Certainly it's way easier (and cooler during hot weather) to leave the oven and use the air fryer for bacon, chicken pieces, steak, chops and vegetables - and much easier to clean up afterwards. Hope this helps. Kim

The instructions say to preheat the Unit for 3 minutes. I always do that.

Thanks for taking the time to reply Beverly, it's helpful and very considerate of you.

I have been searching online.there are lots of recipes that work well in the optimum.I have had very good results so far.the Phillips ones work really well as it is a similar mche.

Contacted the company through PayPal.they said the air fryer was due in Melbourne Oct 9 th then distributed.I ordered mine Aug 18 th

I am waiting for this one . Please delivery ASAP . Thank you

I just spray a little spray of oil in the basket.

Thankyou for answer I have not tested it yet

Hi, I only use oil on vegetables or chips that I want a baked finish on by putting them into a bowl adding a drizzle of oil & toss. Generally other products cook in their own juices/fats.

Hi, no it doesn't heat up the room.

No, they don't send out any heat.
That's the beauty of them

I can photocopy my manual and send you a copy if that will help Molly.