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20 questions from our users
Boxasked
The amplifier button appears not to work every time
1 answer
Technical SupportOricom
Hi there, thanks for the message. We would love to troubleshoot and assist you with this, so please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to help. All the best, Oricom.
Donna Schupferasked
Hi, mum’s phone seems to be on do not disturb - she can ring me, but I can’t ring her, it goes straight to message bank. How do I turn it off?
1 answer
Technical SupportOricom
Hi Donna, thanks for the message. For this one, could you please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom.
Rachel M.asked
Are any of the phones suitable for the elderly able to connect via wifi G3 or G4?
4 answers
Technical SupportOricom
Hi Rachel, the phones are NBN compatible, but do not utilise the cellular network. All the best, Oricom.
That is disappointing. There appear to be few option for elderly people in residential care who are not able to connect to a landline and adre unable to use mobile phones and tablets. We have to do better than this. SIM card home phones are needed.
Have you looked at the KISA phone?
Mike S.asked
We have an care80 phone which had several numbers stored in memory. We want to remove all numbers from memory before donating to an oppshop. The phone was unplugged for 2 weeks and still had the numbers.
1 answer
Technical SupportOricom
Hi Mike, thanks for the message. Unfortunately you cannot delete the numbers, you will instead need to overwrite them.
Storing One-touch Memories
1. Lift the handset.
2. Press STORE button.
3. Enter the telephone number to be stored (up to 22 digits). Press STORE button.
4. Press either M1-M6 to store the number
All the best, Oricom
Peter Hasked
We bought an Oricom CARE80 phone for my mother, who has a hearing aid, after extensive research, believing it to be the best option for her. However the volume is softer than a normal phone, despite adjusting all the volume controls to maximum. We have tried the phone on several different phone lines and it makes no difference. Neither does whether you call from either a mobile or landline to that phone. Both my husband and I, who have normal hearing, can barely hear callers on that phone. Is this likely to be a fault with the phone and how do we return it if it is?
1 answer
Technical SupportOricom
Hi Peter, thanks for the message. For this one, we would recommend that you give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.
John Carsonasked
Old style Telstra phones would lose their stored numbers if the phone was unplugged for a few days (I recently had this problem with my mother where a cleaner unplugged the phone and all the stored numbers were lost). Is this also the case with the CARE80, or are stored numbers preserved permanently using a similar technology to a USB memory stick?
1 answer
Technical SupportOricom
Hi John, thanks for the message. The number will be retained for a couple of days, but will not be stored in the memory permanently. Please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST as the team will be able to assist. All the best, Oricom.
Nimmaasked
After following all instructions phone seems to work fine but can't hear the dial tone?
Please let me know what can be done about it
1 answer
Technical SupportOricom
Hi there, we would love to assist. Please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.
Ginasked
My dad is severely deaf- wears hearing aid but has difficulty hearing people on the phone - would this make a difference- I dont think his hearing aids are adjustable.
1 answer
Technical SupportOricom
Hi there, thanks for the message. The CARE80 includes:
Amplified Receiver
Allows you to adjust the volume in the earpiece to a higher level for comfortable listening. (Up to 24 dB)
Extra loud Ringer
Ensures that you can hear your phone ring from any room in the house. (Up to 90dB)
Hearing Aid Compatible
The phone contains an inbuilt inductive coupler which offers Hearing Aid users clearer sound. Simply switch your hearing aid to the “T” setting to use this function.
We would love to discuss the options with you, so please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.
pslasked
how do i switch off call forwarding?
1 answer
Technical SupportOricom
Hi there, thanks for the message. The CARE80 doesn’t have a call forward feature built into the settings, rather, the call forward is controlled by the service provider. We would recommend that you contact service provider. All the best, Oricom.
Janina K.asked
Why am I unable to store numbers into memory of Oricom Care 80. Am following instructions to the letter but half way through entering numbers am getting a message to contact provider
1 answer
Technical SupportOricom
Hi Janina, thanks for the message. We would love to walk you through the steps, so please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom.
Jeffasked
This phone seems ideal for my 90 year old dad.
he currently has 3 cordless handsets which causes a proble if he does not replace them in the holder.
My dad has NBN connection with a modem.
How would I connect this phone ? to the modem ? to the telephone line ?
Help !!!
1 answer
Technical SupportOricom
Hi Jeff, thanks for the message. A. In most cases you will be able to plug a compatible existing phone handset or cordless base station directly into the NBN™ connection box (NTD) “UNI-V” phone port or an Analogue Telephone Adaptor provided by your phone service provider. Ask your preferred phone service provider which port to plug your devices into. Your phone may need a converter or a new cable if it has an old connector plug and your service provider will be able to confirm this. When the service provider technician has completed the installation, and reconnected your phones to the connection box, check that you telephone service is working correctly before he leaves your home. If you would like to discuss, please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist in troubleshooting with you. All the best, Oricom Baby Care.
GMoasked
Does this phone have a sim card access. So it would run off a mobile phone plan ?
3 answers
I cannot see any provision for a SIM card to be inserted
Technical SupportOricom
Hi Gmo, thanks for the message. No the Care80 does not have mobile phone sim card access. All the best, Oricom Baby Care.
Thanks guys I was confused as it came up when I Google 4g sim card desktop phone
Question answered Thanks
pknasked
does this phone have a loud speaker function?
1 answer
Technical SupportOricom
Hi there, thanks for the message. No, there is no loud speaker function on this phone. All the best, Oricom Baby Care.
Adettedasked
Hi can you tell me if the stored numbers erase by them selves? I am asking as I would like to buy one for my dad. But I would have to program it for him and then send it to him as he will not be able to program it himself.
Thanks.
1 answer
Technical SupportOricom
Hi there, thanks for the message. The Care80 doesn’t have an internal battery to retain stored numbers. If you would like to discuss with a team member, please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.
Deepa Nairasked
How can i change / remove speed dial numbers on Oricon care 80
1 answer
Technical SupportOricom
Hi there, thanks for the message. Importantly, you cannot delete the numbers, only store over the top.
To do this:
Storing One-touch Memories
1. Lift the handset.
2. Press STORE button.
3. Enter the telephone number to be stored (up to 22 digits). Press STORE button.
4. Press either M1-M6 to store the number.
Storing Two-touch Memories
1. Lift the handset.
2. Press STORE button.
3. Enter the telephone number to be stored (up to 22 digits). Press STORE button.
4. Press either 0-9 to store the number.
Dialling using Two-touch Memories 1. Lift the handset and wait for a dialling tone. 2. Press MEM button. 3. Select a memory location by pressing the relevant keypad digit 0-9.
If you have any difficulty in this, or would like to speak to someone, please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.
Trishasked
Hi,
I have purchased the Oricon Care80 and have followed the instructions to store numbers. However this does not work and I suspect the instructions are incorrect. Can you please assist? I am using the instructions from the user guide. Trish
3 answers
Hi Trish
To store numbers into the top 6 buttons (M1-M6 the ones where you can place photos)
1. Lift the handset.
2. Press STORE button.
3. Enter the telephone number to be stored (up to 22 digits). *** Don't worry if the dialtone changes to an engaged tone, just keep following the instructions.
4. Press STORE button.
5. Press M1-M6 to store the number
6. Then that number will be stored to the corresponding "M" button
Start by storing your own mobile number to button M1. Then lift the handset of the Care80, wait for dialtone and press the M1 button. Your mobile should ring.
This should work. It was the best thing we ever purchased for our elderly aunt.
Regards Lisa
Thanks Lisa this is what the user guide says but does not work. I worked it out though. Step 6 press store again. Thanks for your response
Trish
Technical SupportOricom
Hi Trish, thanks for the message. If you come upon any issues setting the unit up, please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in troubleshooting the issue and will work to provide you with a solution. All the best, Oricom Baby Care.
Glenys Millarasked
I have a Uniden base with three cordless and I was wondering if I could replace one with a Oricom CAE80 Amplified Phone with Picture Dialling?
1 answer
Technical SupportOricom
Hi there, thanks for the message, The Oricom CARE80 is a standalone unit, and will work if plugged in directly to the line. There are no cordless handsets with this model. For more information about the range of Oricom products, check them out at oricom.com.au. All the best, Oricom Baby Care.
Robertasked
Hi.i am thinking of buying fo Mum who has dementia. Just wondering if it works on the nbn?
2 answers
Hi Robert. Unfortunately I can’t be of assistance as my aunts Care80 is not on NBN. LISA
Technical SupportOricom
Hi Robert, thanks for the message.Yes, all Oricom corded and cordless phones will work when connected to the nbn™ Connection box. All the best, Oricom.
Frank Jasked
I would like to arrange to purchase six Oricom care80 telephones for our facility we are part of Anglicare.
Can you please advise total costs including delivery + GST so I can arrange a purchase order.
2 answers
Technical SupportOricom
Hi Frank, please check out the model which can be purchased direct off the Oricom website here: https://oricom.com.au/product/care80-amplified-phone-picture-dialling/
Currently, the unit is on Sale for $69.95 and includes Free Shipping. All the best, Oricom.
https://oricom.com.au/product/care80-amplified-phone-picture-dialling/?gclid=CjwKCAjw7vraBRBbEiwA4WBOn0NCC6VlXyndgnXF9QnU7Osd88TygwKA0KF96QYD83KY8ooO1WwpOhoCCHsQAvD_BwE
Hi Frank. The link above is to the Oricom Website. $69.95 with free delivery as Oricom has advised. This is on special. I paid $82.00 with free delivery.
This phone has been the best thing I have purchase for my elderly aunt. I have programmed the six most called numbers into the buttons and put our photos on the buttons. It has made her life so much easier. She just presses one button to call us. Also, I had a query regarding the phone and the customer service at Oricom was excellent.
Regards
Lisa
Angela Frazzettoasked
Hi, Does this use the standard Telstra wall mounting bracket to wall mount this phone?
1 answer
Tech SupportOricom
The Care80 handset is designed to fit a standard wall connection. It will fit over an existing telephone wall plate with modular connector. The user guide included with the phone details the connection of the telephone in full, however, if you need further assistance please call our Customer Support Team on 1300 889 785 or 02 4574 8888. Best Regards, Oricom
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