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Amelie
- 3 reviews
AVERAGE - more like ex-demo!
I bought an iPhone 7 128gb that was in average condition. I received the phone today with barely any scratches or marks! So far The battery life is excellent and its better than I expected. Although It did arrive 1 day later, I have a feeling COVID-19 and Aus post had something to do with that though. I am very happy with my purchase and I will use them again! My friend had bought an ex-demo iPhone though, but it was more like good condition. I don't know if it's just pure luck though but I would recommend it.
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Christopher RobinsonAU
- 2 reviews
nothing but liars to make a profit
over 1 month on i dont have my phone nor a refund, been chasing them up for 3 weeks and nothing but excuses, even through paypal its a different story as to what happened.
Charged me for the wrong amount after telling me if i cancel my order and make another one i can pick it up and they sent it instead or letting me pick it up. Even sending the phone back they claiming they cant pick up the phone that's in a 24/7 locker as they dont have access.
Said they would ship the item on the friday instead shipped it on tuesday... what was the excuse? w...Read more
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PandlBundaberg
- 7 reviews
- Verified customer
iPhone Purchase
Ordered a refurbished iphone7 from OzMobiles. Arrived in extra quick time. The phone was advertised as Good Condition I was pleasantly surprised on opening the box the phone was in my opinion to be in as new condition not a mark to be seen on the phone anywhere. I have now set the phone up and have been using for a few days now. The phone has performed as it should with all the functions working perfectly. I was a little apprehensive on buying a 2nd hand phone but at half the price of a new phone I thought I would give OzMobiles a go and so far I am more than happy with my purchase.
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robGreater Melbourne (Metropolitan), VIC
Perfect transaction even during COVID
Received phone in just over 24hours. With everything that's going on in the world I expected some kind of delay. Phone condition was if anything better than I was expecting.
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TashVictoria
AMAZING CUSTOMER SERVICE!!!!!!
Thank you so much OzMobiles for the impeccable customer service! Quick replies and website super easy to use, the most honest and friendly company out there, has been such a pleasure buying from them!
1 comment
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TeeSouthwest, VIC
- 2 reviews
Excellent quality and customer service
This phone came within 3 days with normal delivery and it was everything that
was expected plus some. Great first phone for kids without spending a fortune. Would definitely go with OzMobile again. Thankyou
1 comment
OzMobiles C.OzMobiles
Hi Tee,
Thank you so much for your review! We're so happy to hear that your order arrived as quickly as it did - we hope your kids enjoy it!... Read more
Regards, The OzMobiles TeamSimilar opinion? Write a review on ieatwords.com.au!
Alan L.Sydney, NSW
One Star is too much
bought a iPad Pro 10.5 6 days ago, it is not working properly out the box, it just randomly shut down and restart, i’ve send 5 emails to [email protected] to discuss about this problem and requested a refund, but no one reply’s my email, now it’s been 6 days still not responding, worst seller ever.
1 comment
OzMobiles C.OzMobiles
Hi Alan,
We're so sorry about this! Our email is actually [email protected] - could you please send it through to this address?... Read more
Regards, The OzMobiles TeamSimilar opinion? Write a review on ieatwords.com.au!
jackietasmania
- 4 reviews
perfect
I ordered two iphone x for my sons for xmas in "good condition" they were perfect not a mark on them and battery at 90 %, running beautifully and could not be more happy, i ordered another iphone x for my husband again in "good "condition, its perfect.
Website easy to navigate and payment prompt, full communication throughout the postage.
Ordered regular post and it only took 4 days.
If you are sceptical or unsure please trust my review and remember that these phones come with a warranty and for a tiny bit extra you can get another 12 month warranty on top of your free one
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BIG BAD BILLOSouth East Queensland, QLD
- 8 reviews
Always a problem with this mob
I have bought 2 phones over 5 years and both times there were issues with either their payment page not accepting an expiry date even though it was current or the phone goes missing or they don't send the right extras that you pay for. I tried them 1 last time and same thing again. The card expiry is fine it is their system that is broken again. They then don't respond to my email asking them about the problem. Then on live chat they don't answer only to finally come on and say they are aware there is a problem. As I said always an issue with this mob and 3 strikes and you are out. Terrible company to deal with
3 comments
OzMobiles C.OzMobiles
Hi Bill,
We are sorry to hear that you were dissatisfied with the service we were able to provide on this occasion. As was detailed to you by our support team we are aware of the issue (which is affe... Read more
cting only a very tiny minority of customers) and are attempting to fix it. We did offer alternative payment methods which you refused. If there is anything else we can help with please let us know by getting in touch via [email protected].I don't do PAY PAL which is the only thing you offered. Your business requires payment as you are an online business so it is in your best interests to get it fixed. Funny how the same problem happen... Read more
ed about 2 years ago as well. Next time someone emails you try and respond not wait till they have to chase you up for a response! basic good manners actually. I bought a phone through Kogan no problems. There is always a problem with you but I tried to give you another chance but that's ok I won't ever use you againOzMobiles C.OzMobiles
Hi Bill,
I am not sure what previous issue you are referring to from 2 years ago but this issue would likely have been different and I am sorry that this has happened to you again. We attempted to co... Read more
me to a quick and easy resolution for you in the best manner we could at the time and I am sorry that this was not satisfactory for you.Similar opinion? Write a review on ieatwords.com.au!
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Caroline W.Hunter Region, NSW
Two phones ordered on 11 Dec have not arrived and it's Christmas Eve. Never again Oz mobile. Shocking customer service
Ordered 2 phones on 11th December. Still have not arrived and it's Christmas Eve. I am devastated that my kids have no main Christmas present. When chased with customer service, was told it's been sent and not their issue, and if I tried to claim back on my credit card, they would take me to court for fraud. It is now 30/11 and still not arrived. Shocking customer service, they are just not bothered !!
1 comment
After contact with customer service in the new year, replacement phones were despatched. The lost phones and the new phones both turned up on 06/01. Once I had the confirmation from Aus post that th... Read more
ey had indeed lost them, Customer Services could not have been more helpful. Thanks again ReneeSimilar opinion? Write a review on ieatwords.com.au!
KhanSydney, NSW
Absolute scam
Wastage of money. I order ex demo and got scratched and bumped phone in the worst imaginable condition. On sending it back I was welcomed with the worst customer service ever.Never recommending it to anyone
1 comment
OzMobiles C.OzMobiles
Hi Khan,
I've checked into this for you and I can see you returned your phone due to a small mark to the screen. Our team processed a full refund for the order minus the shipping, after offering you ... Read more
many alternatives. We do mention in our returns policy that shipping is non-refundable as it is used to cover the cost of insurance to you. We apologise if you feel this should have been refunded.Similar opinion? Write a review on ieatwords.com.au!
Great Buy
I love my new phone and am so happy with the range available to choose from on the website.
I found the ordering price and delivery of my Galaxy s9 ex demo excellent
1 comment
OzMobiles C.OzMobiles
Hi Tezza,
Thank you so much for your review! We're so happy to hear that you're loving your ex demo Galaxy S9!... Read more
Regards, The OzMobiles TeamSimilar opinion? Write a review on ieatwords.com.au!
DebbieCentral West, NSW
Great phone!!
Brought a Samsung 9+ in 'average' condition. It's way better than average in my opinion, a small screen scratch and that was about it. The price was good, delivery quick and the process easy and stress free. Only one complaint, and that is that the charger/lead supplied charges slowly not quick charge like an original would.
1 comment
OzMobiles C.OzMobiles
Hi Debbie,
Thank you so much for your review! We're so happy to hear that the condition of your Samsung S9+ has exceeded your expectations! We will take your feedback on board regarding the charger.... Read more
Regards, The OzMobiles TeamSimilar opinion? Write a review on ieatwords.com.au!
HappyWide Bay-Burnett, QLD
Great Company!!! Very easy to use!!!!
I ordered an iPhone XR. Ordering was super easy, good price. I got Exactly what I ordered in perfect condition & was very fast delivery. AAA+++
I will be using this Company again!
1 comment
OzMobiles C.OzMobiles
Hi there,
Thank you so much for your review! We're so glad to hear that you're happy with our service and your phone - we look forward to your next order!... Read more
Regards, The OzMobiles TeamSimilar opinion? Write a review on ieatwords.com.au!
One of the websites I trust the most
I did purchase an iPhone 7 Plus that was marked as good condition quite a while ago from this website. I already thanked this company over email, but I also thought they deserved a good review.
I could not recommend a better place to order a phone. The most honest company Ive ordered from. They respond to emails in less than a day and the product arrived super quickly! Came in a new iPhone box and inside was the iPhone with absolutely no scratches on it whatsoever. Obviously since this is second hand and an old phone it is expected that the ba...Read more
ttery runs a little faster than usual, but it still lasts me the day. Not joking, but I have recommended Ozmobiles to most of my friends and to people who were looking for a new phone. When this phone gets a bit too old for me I will 100% most definitely buy from this website and no other.1 comment
OzMobiles C.OzMobiles
Hi there,
Thank you so much for your review! We are so glad to hear you had such a great experience ordering from us and that you're loving your phone! We appreciate the recommendations and look forw... Read more
ard to providing you with your next device when you need it :)Similar opinion? Write a review on ieatwords.com.au!
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Tracey M.Greater Melbourne (Metropolitan), VIC
Excellent phone and service
The filters were super easy to navigate, there was a range of quality of the phone I was aftwr which was great. The phone I chose was in excellent quality and delivered really quickly. Will definately use again
1 comment
OzMobiles C.OzMobiles
Hi Tracey,
Thank you so much for your review! We're so glad to hear you're pleased with the quality of your phone - we look forward to your next order!... Read more
Regards, The OzMobiles TeamSimilar opinion? Write a review on ieatwords.com.au!
JaniceIllawarra, NSW
Happy Customer
I purchased an XS Max ex-demo. from OzMobiles at a very reasonable price and was very happy with my purchase. The iPhone arrived promptly in excellent condition and with a warranty. I would certainly purchase from them again.
1 comment
OzMobiles C.OzMobiles
Hi Janice,
Thank you so much for your review! We're so happy to hear about how pleased you are with your iPhone - we look forward to your next order!... Read more
Regards, The OzMobiles TeamSimilar opinion? Write a review on ieatwords.com.au!
great iphone prices
ozmobile has great iphone prices and great service, this is the third time i have purchase an iphone would always recommend them due to price and service also the condition of the all the phones are like new thanks again ozmobile
1 comment
OzMobiles C.OzMobiles
Hi Sean,
Thank you so much for your review! We're so glad you've chosen us again to provide you with your iPhone - we hope you're enjoying it! We look forward to your next order.... Read more
Regards, The OzMobiles TeamSimilar opinion? Write a review on ieatwords.com.au!
trishVictoria
not happy
Got a iphone in june for a gift problem is its faulty battery going down quick .Plus making really strange noises when receiving messages or a call have sent email with order number twice and have had no reply.
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PluggerPerth, WA
- 4 reviews
Great value and nice easy process
Needed a phone for work. I ordered an iPhone XS Max ex-demo. The phone could of passed as a new one. Was a quick and pain free purchase, also noted that company is in Australia. Also what swayed me was the fact that a warranty is given. Cheers
1 comment
OzMobiles C.OzMobiles
Hi there,
Thank you so much for your review! We're glad that you're so pleased with the quality of your iPhone XS Max!... Read more
Regards, The OzMobiles TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Helen G.asked
you will say you can...but how do I know these are trusted and working? I want an Iphone X but can't afford a new one - convince me this is the way to go!
1 answer
OzMobiles C.OzMobiles
Hi Helen!
Thanks for your question. We totally understand that people want to be sure they are buying from a reputable seller - particularly when it comes to secondhand phones. We have thousands of positive reviews on TrustPilot that we think speak for themselves. Reviewers must provide an email address and order number to leave a verified review so you know you can trust their feedback. You can read them here: We offer 12 months warranty with all of our phones also and offer insured and expedited delivery options to suit your needs.
Regards,
The OzMobiles Team
geoffasked
We sent an email last Saturday Mar 7, 6:44 AM AEDT about our new phone which is faulty. We need a replacement ASAP. Order #207250. When will you answer us?? Phone is Geoff 0402 320 913. Please assist!!
No answers
Amawin D.asked
Is this real? I'm really worried if it's not because these phones have a really good sell price. I also have another 2 more questions, do ex-demo phones have scratches and how long do these discounts last for?
2 answers
yes its real, my phones were perfect with no scratches and defects and they were brought in the "GOOD" condition. I would suspect ex demo would be immaculate, and as for the discount prices im pretty sure they are this price all the time. You wont be dissapointed
OzMobiles C.OzMobiles
Hi Amawin,
Thanks for your question! We are certainly real and we hope our thousands of reviews will help to alleviate your concerns. We are a 100% Australian-owned and operated business based in Melbourne. We started selling phones in 2011 and have been going strong ever since. If you have any concerns you can chat with our support team using the LiveChat function on our website during business hours or contact us via email at [email protected]. You can read more reviews for our service on our TrustPilot page here:
Regards,
The OzMobiles Team
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OzMobiles C.OzMobiles
Hi Tash,
Thank you so much for leaving this absolutely lovely review! We always appreciate it when our customers take the time out of their day to leave a review and we are glad to hear that you were... Read more
satisfied with our service. If you have any further feedback please do not hesitate to get in touch with us via email at [email protected].