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Reviews

4.6

1,159 reviews
5
(883)
4
(184)
3
(21)
2
(6)
1
(65)
  • Product Quality
    4.8 (340)
  • Return Claim MadeYes (9) · No (331)
  • Customer Service
    4.8 (321)
  • Warranty Claim MadeYes (14) · No (324)
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Cassandra and Sally

Cassandra and SallyPerth, WA

  • 2 reviews

Would shop around next time

published

Pushy sales staff. Contact prior sale is very good. After sale customer service was not as great. They can install with a few days, but take about 2 weeks to fix their original error. Quality is worse then we expected. We have light streaks continually coming through (not huge, but enough to bother me)?



Customer Service
Product Quality
Return Claim MadeNo
Store LocationMalaga
Warranty Claim MadeNo
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1 comment
OzShut
alexOzShut
Sandy

SandyPerth, WA

Cool it down

published

Great service and installation, the front of the house looks fantastic. It is so much cooler with the roller shutters in, the front rooms are at least 10 degrees cooler than before.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
OzShut
alexOzShut

Hi Sandy. Thank you for your 5 star review and kind words. If we can be of any future assistance please don't hesitate to get in touch on 13 20 68

Team OzShut :)

Tania Jones

Tania JonesPerth, WA

Great and fast service

published

Salesman came out to the house and went through options. Measured up and installed by such a brilliant workman. The workman was clean, tweak some last minute changes and clean up after himself. The result is a darker room and security. Highly recommended.



Return Claim MadeNo
Warranty Claim MadeNo
1 comment
OzShut
alexOzShut
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Rochelle

RochellePerth, WA

Great Service, Easy installation

published

easy process,
salesman came to our house to run us through our options, we went one room electric and one room manual. never had such a good sleep, light reduction is incredible.
it has made the room a little more hot, which we were expecting the opposite, seems like you need to open the room up late aftenoon and shutter up before bed.
feel a lot more safe and secure in the house.
great overall experience. would recommend.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationunsure - they came to us
Warranty Claim MadeNo
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1 comment
OzShut
alexOzShut

We feel much more secure and can regulate the inside temperature of the house much better

published

We did not need to visit the store as we knew what we wanted. An Engineer measured all windows and doors and filled in the order. Within a week we had the shutters installed and working. The installation of 7 shutters took less than a day! We had a post-purchase issue with one of the electrical security shutters at a door, which was rectified within 2 days. Very satisfactory.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
OzShut
alexOzShut

It is superb. Gives us peace of mind.

published

The process to get the product was very easy and quick. Offers were great and the services were outstanding. The product itself looks good and blends with the house naturally.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
OzShut
alexOzShut

Wow what a change

published

Thanks to the crew @ Oz Shut we now have shutters on the lounge and the kitchen windows. These have made a huge difference with the windows not getting as hot. What an awesome job and thanks very much for the advice and the installation.
Cheers

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
OzShut
alexOzShut

Hi Jeff and Alvera. Thank you for your 5 star review and kind words. If we can be of any future assistance please don't hesitate to get in touch on 13 20 68

Team OzShut :)

Liz

LizPerth, WA

Thankyou OzShut for all the advice and service you have given me.

published

I am so pleased with my shutters that I have had my whole house done and I'm glad I did. With the hot weather we have just had my rooms have been cool and not hot and stuffy. I did have a problem with 2 of my shutters but they came out and fixed them within 2 days of ringing OzShut. I cant thank them enough for the service and especially for a cool house for the summer and not so cold in the winter. Once again thankyou OzShut.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOsborne Park
Warranty Claim MadeNo
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1 comment
OzShut
alexOzShut
Vereker J.

Vereker J.Perth, WA

Totslly satisfied

published

Service was good. The tradesmen solved a tricky instal and left the area very clean.Follow up good but not invasive. Product does all that was promised and more. I will.be using them again. The shutters reduce noise in my unit.

Customer Service
Product Quality
Store LocationBalcatta
Warranty Claim MadeNo
See all answers
1 comment
OzShut
alexOzShut

The reviewer stated that an incentive was offered for this review

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We dont know how we coped before having rollershutters.

published

We love having rollershutters, keeps the afternoon sun and heat out, and love having the extra security! Although the phone calls from oz shut were very annoying after applying for a quote online, i would get atleast 3 spam calls everyday from them for months before i organised to get them installed. However im glad we have finally got them and we got them for a good price, im sure if we have any problems with the shutters that the team would be very helpful.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
OzShut
alexOzShut
Sarah Evans

Sarah EvansMelbourne

  • 2 reviews

More than happy!

published

Best way to describe our shutters, very professional and easy process from start to finish, product quality is great, we are very happy with the end result! Money well spent.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
OzShut
alexOzShut
Michael Cocker

Michael CockerPerth, WA

  • 3 reviews

GOOD PRODUCT

published

The service was excellent .Every thing was planned and completed on time, just plain good service and follow up cant think of any thing else I told my son and he bought some shorly after

Customer Service
Product Quality
Return Claim MadeNo
Store Locationadd on facebook
Warranty Claim MadeNo
See all answers
1 comment
OzShut
alexOzShut

Hi Michael. Thank you for your 5 star review and kind words. If we can be of any future assistance please don't hesitate to get in touch on 13 20 68

Team OzShut :)

The reviewer stated that an incentive was offered for this review

Gman

GmanPerth, WA

Roller shutter experience

published

Had great fast service and shutters work awesome i had a issue once when the where getting caught on the window they came out the same day and fixed it no charge no worries

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
OzShut
alexOzShut
WENDY

WENDY

  • 3 reviews

great service and on time

published

Contacted OZ SHUT and arranged a time and date for a quote. They turned up on time and provided all the info I needed to make a decision. I am a previous customer and have been satisfied with their product on both occasions I have used them. The installer and electricians were very good and did an excellent job, and did it on time and when promised. I am very happy with the service provided from start to finish.

Mike

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWangarra
Warranty Claim MadeNo
See all answers
1 comment
OzShut
alexOzShut

Security Shutters

published

Extremely grateful for the knock on the door by the OzShut salesman. Started with 1 roller shutter quickly turning into 4 motorised shutters. So easy to use. Great for keeping out the heat. Money well spent for security.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
OzShut
alexOzShut
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Happy with the OZ shutter

published

Installed on time had slight issue with electric shutter not closing properly but rang OZ shutter they came out a few days later and repaired the issue that day
Very happy with the purchase

Customer Service
Product Quality
Return Claim MadeNo
1 comment
OzShut
alexOzShut

The reviewer stated that an incentive was offered for this review

JillS

JillSPerth, WA

Shutters for security for open windows.

published

person who came to give the quote was on time. Work at time of installation efficient and tidy. Installation and electrician both on the same day. The work quality was good. I have had 2 installation jobs done some years apart. Everything works well.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
OzShut
alexOzShut

Hi JillS. Thank you for your 5 star review and kind words. If we can be of any future assistance please don't hesitate to get in touch on 13 20 68

Team OzShut :)

Marie

MariePerth, WA

Money well Spent

published

We were never interested in Roller Shutters but moving to a new area with more traffic and street lights, we decided to put them on our front rooms, the difference is amazing . They help block out noise, keep our bedrooms cooler through summer and give us a better sleep in a dark room. It has been money well spent. From start to finnish Oz Shut staff have been great . We would highly recommend them.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
OzShut
alexOzShut

The reviewer stated that an incentive was offered for this review

Andrew

AndrewPerth, WA

Good stuff!!

published

Thanks OzShut, the roller shutters are a great addition to my home. The Sales Rep presented the product in a no-nonsense way, the measuring guy answered some additional questions I had and the installer was brilliant - very methodical, answered more of my questions and cleaned the work area when he finished. The shutters have added security, taken the heat and light off the windows when I want that, prevented the strong winds from rattling the windows and the colour match to the gutters and downpipes makes it all look great!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSales Representative visited home.
Warranty Claim MadeNo
See all answers
1 comment
OzShut
alexOzShut

Love OzShut.

published

I work nights and the shutters keep the rooms pitch black they also have great benefit when heating or cooling the house.
Great service from Ozshut always on time and true to their word.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
See all answers
1 comment
OzShut
alexOzShut
Page 2 of 58
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Questions & Answers

Cam B

Cam Basked

Absolutely pathetic. Took ages to get back to us. Once installed, they decided that one of the windows needed an electric shutter AFTER installing it and didn't advise us of the $500 fee. They then took 2 weeks to instal the electric point.

Then they forgot to put the stripes on the shutters and took 3 months to get back to us about the complaint. They blamed mum for not checking the contract. Well mum has never seen their previous contract and how was she meant to know it was meant to stipulate that the shutter has a stripe? So now we're stuck with plain shutters that look boring.

I was a witness when mum chose the shutters.

Absolutely pathetic, inaccurate and slow service.

1 answer
OzShut
alexOzShut

Hi Cameron. Thank you for your question. I am sorry to hear that you haven't had a great experience with us. If i could please ask you to contact myself directly on 9208 7888 i would like to see if we can restore your faith.

Regards Alex Sanderson
General Manager

Lil

Lilasked

How do you clean the inside of the shutters?
We have sliding Windows so. The open side is ok but the fixed side is near on impossible.

2 answers
Sharon H
Sharon H

Although we do not have OzShut roller shutters I imagine this question would be relevant to all brands of roller shutters. If you have the roller shutters down but open with all the little slits opened the water should be able to enter the slits and thereby clean the inside of the roller shutters. I would recommend using a pressure washer for the sheer power as opposed to a garden hose.

NurseyDS
NurseyDS

Closes shutters but leave the slats open (tiny vent holes) and hole with high pressure hole or strong nozzle. That's how maintainenc guy explained it years ago however, I've not needed to do this except to wash outside and joins. Hope that helps

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