129 questions from our users

Therese M.
Therese M.asked

Our new Panasonic PWT560GN Keeps powering itself off. How do I stop this?



1 answer
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Therese, Please give our customer service team a call on 132600 and they will assist you further.

Thanks

SusanOz
SusanOzasked

Purchased this PVR three weeks ago and haven't been able to get it working properly ever since. It just doesn't communicate via HDMI cable, neither with the amplifier, nor with the TV.

With the Samsung TV, the PVR doesn't want to communicate at all, just spins the progress wheel on the black screen for a while, then shows "no signal" screen, and then the process repeats again forever.



And with the PVR connected to the TV via the Pioneer amplifier, it occasionally establishes the signal and can stay stable for up to an hour, but upon changing the amplifier input, the connection is lost and won't be regained if switched back to the PVR.

Tried different HDMI cables, different HDMI ports, switching all devices off and on and in different order, updating the firmware... Nothing made any difference.

Before purchasing this Panasonic DMR-PWT560, had an old Topfield PVR in this setup, and it worked perfectly fine for years until its HDD died of old age. Therefore there is nothing wrong with any of of the other devices.

Does anyone have any idea what else can be done? (Apart from contacting Panasonic support or taking this PVR back to the shop, as both of these would demand a tonne of personal details. To say goodbye to one's privacy in addition to getting a faulty device would be like adding insult to injury.)



1 answer
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi SusanOz, Its best that you give our customer service team a call on 132600 and they will be able to assist you and get you up and running.

Thanks

Brian Vine
Brian Vineasked

my panasonic blue ray player PMR-560GN has a problem with the syncing. the lips move before the wirds come out on some channels.

1 answer
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Brian, Please give our customer service team a call on 132600 and they will assist with your enquiry.

Thanks

Brian Vine
Brian Vineasked

My Panasonic Blue ray player has an issue with the feedback on some channels in as much as the sync is out. The lips move before the words come out. Any idea.

1 answer
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Brian, Please give our customer service team a call on 132600 and they will assist with your enquiry.

Thanks

Todd B.
Todd B.asked

panasonic-dmr-pwt560 does not show the pop up red and green freeview icons anymore when a channels is selected and viewed. I used to be able to click the corresponding colour on the remote to go to that channels web based freeview page but it no longer shows up on screen is this no longer accessible?

1 answer
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Todd, Thanks for reaching out its best to give our customer service team a call on 132600 and they will assist you further.
Thanks

Shell
Shellasked

mine had been working perfectly but just last week the Freeview/catch up channels 7plus 9now 10play etc are no longer appearing.. what happened?

1 answer
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Shell, Please give our customer service team a call on 132600 and they will assist you with your enquiry.

Thanks

charlie
charlieasked

i can not watch abc it loads from chanel three onwards but not abc chanels 2/ 22 / 23 why not charlie

2 answers
Panasonic
Panasonic Australia C.PanasonicSend a private message
charlie
charlie

i got a mesage the next day to say extra channels were now loaded thank you charlie

Peter F.
Peter F.asked

My Panasonic DMR-PWT560 Blu-Ray Disc Player does not display picture when playing some Blu-Ray DVDs. I get sound only. Why? Blu-ray disc plays O.K. on other DVD players.

1 answer
Panasonic
melyssa C.PanasonicSend a private message

Hi Peter F, please contact our Customer Service Team on 132600 for assistance. Thanks

Richard
Richardasked

Can I record two programs at the same time and watch live TV as well ??

3 answers
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Richard, Please give our customer service team a call on 132600 and they will assist you with your enquiry.

Thanks

BRIAN
BRIAN

YES YOU CAN .BRIAN.

Richard
Richard

customer service team told me you can only watch live tv on the channels being recorded. we used to be able to watch live tv on another channel and record two programs on our previous hard drive recorder, Panasonic DMR-XW350

Dave
Daveasked

I record programs using the guide. When I playback I find it has stopped recording before the program has finished, why?

3 answers
Fred N.
Fred N.

Dave, it may be because the program ran over the advertised time, a way to fix this in settings is to extend the before and end times by say 10 minutes so that it will record for the extra time.

Dave
Dave

Thanks Fred, I'll try that.

Panasonic
Panasonic Australia C.PanasonicSend a private message

HI Dave, if you still have issues please call 132600 and our customer service team will help you.

Thanks

Keith
Keithasked

My Panasonic DMR-PWT560GN is 13 months old and yesterday turned it on to watch and record tv, all networks were there when we turned it all off the night before but today when we turned it on the SEVEN network is not coming up. On screen it tells me that there is no service. Have checked all cables, antenna and have done channel search and installation twice but the Seven network channels do not work. The reception quality is 9 and the channel information bar comes up but no picture. The seven network is working fine through the TV that the recorder is connected to. We have a second tv and recorder and everything is fine with them. Has anybody had any problems like this with there machine ???? Cheers Keith

2 answers
BRIAN
BRIAN
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Keith, Best to give our customer service team a call on 132600 and they will assist you.

Thanks

cornboy
cornboyasked

I Bought a Panasonic DMR-PWT560 Player / HDD Recorder so I could Tape Movies on to a portable Hard Drive off the home TV to replay on the TV in my Caravan when away. The Sales person (Harvey Norman) failed to tell me I can ONLY replay using the DMR-PWT560 Player / HDD Recorder. Other devices including a PC will not read the files. NOW on top of that I find I can no longer access SBS on Demand which I use all the time. Can you explain the reason. Very disillusioned with this product and the brand.

2 answers
BRIAN
BRIAN
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Cornboy, Please give our customer service team a call on 132600 and they can assist your further.

Thanks

frank j.
frank j.asked

error on screen operation has stopped then press ok second msg self check completed cannot fix

1 answer
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Frank, Please give our customer service team a call on 132600 and they will assist you.

Thanks

Ann T.
Ann T.asked

My panasonic Dmr pwt560 will not load all tv channels when auto search is used to tune in

1 answer
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Ann, Please give our customer service team a call on 132600 and they will assist you.

Thanks

Barry p
Barry pasked

My 9 month old unit says hello on start up but stays saying hello without switching on. When I then turn it off and it says please wait for over 1.0 minutes before finally going to standby. I then start up again and it says hello and starts normally within seconds. Why is this?? Barry

1 answer
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Barry, Its best to give our customer service team a call on 132600 and they will assist you further.

Thanks

Wendy C.
Wendy C.asked

Time recording does not work. Can record direct from current program being viewed but unable to record future programs either through EPG or manually. Seems timer does not work. Model is DMR-PWT 560.

2 answers
BRIAN
BRIAN

Take it back to where you bought it & get a new one.

Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Wendy, Its best to give our customer service team a call on 132600 and they will assist you further.

Thanks

gordon
gordonasked

Can anyone tell me why my unit turns the tv if when you are watching it only for a few seconds

1 answer
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Gordon, please give our customer service team a call on 132600 and they will help you, please make sure you have your model number with you.

Thanks

Teresa B.
Teresa B.asked

Gidday, can I update my firmware online while hotspotting internet connection thru my smartphone

1 answer
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Teresa, Best to give us a call on 132600 for assistance.

Thanks

John B.
John B.asked

My Hdd recorder dmr_pwt560 is turning off after viewing program for a short time? John b

1 answer
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi John, please give our customer service team a call on 132600 and they will assist.

Thanks

John B.
John B.asked

Hi why is my Hdd recorder DVR per 560 turning off after a short veiwong

1 answer
Panasonic
Panasonic Australia C.PanasonicSend a private message

hi John B, please give our customer service team a call on 132600 and they will assist.

Thanks

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