- Sign in
- Write a review
Pestrol Possum Away
Waiting 3 Weeks For A Refund For A Product That Doesn't Work
Upon the advice of Pestrol, we purchased a Possum Away Possum Repeller to get rid of rodents in an outdoor space. We were told you could adjust the frequency to use for rodents. The product did absolutely nothing. I returned it, as they offer a money back guarantee, but it seems it is very difficult to receive your refund. I have now been waiting 3 weeks from the date Pestrol received the item back, only to be told the accounts person is away and they don't know when she will be back, so can't process the refund. Very poor service, and very disappointing.
Purchased in May 2022 for $149.90.
Worked to get rid of possums
This was a great solution to get rid of possums in my backyard. They used to make a mess, but since having the device they seem to avoid the area.
Thanks Sara,
We really appreciate you writing this review on our product. Thanks again!
Amazing!
I can’t believe how quickly this product worked. Within a few hours my vege patch was protected from both Birds and Nocturnal animals having a feast during both day and night.
Highly recommend this to anyone.
Jonny, thanks for taking the time to respond with your favourable comments.
Pestrol Team
NO MORE DUCKS
Worked really well in getting rid of ducks from the pool area. I called Pestrol to get an advice what I can possibly use to getting rid of ducks ruining my pool area and they recommended this device even though it is for Possums. It took me a few goes to get it going right. The first time nothing seemed to be happening but after playing around with it, it started to work. I am glad I have persevered.
Ridger, glad you got the desired results, if there is anything else we can assist you with, please let us know
Pestrol Team
Find out how Pestrol Possum Away compares to other Pest Control Products
Know better, choose better.
- 2 reviews
- Verified
Worked straight away-no more possums
I use this product now for a few months, and as soon as I put it in the roof, the possum has left and haven’t been back. I couldn’t be happier as i can have my sleep again.
Randy. Always nice to know people are getting a good night sleep with removing possums from their roof cavities. Thanks for the Review, Pestrol Team
- 3 reviews
- 1 like
Worst after sales service I've experienced
I bought the plug in rats/mice deterrent and they seem to work. So I thought I would buy the Possum Deterrent as the Possums are driving me crazy. Put it in the roof with batteries (GREAT I think!!!) and after a couple of weeks it doesn't work properly. On the Friday I ring Pestrol. They can't work out whats wrong do they say someone "in the know" will ring me back. By Tuesday they still haven't rung back. So I ring again. No answer. So I email complaining about the "No call back", get an apology (only after I email again) and am told someone w...
Read moreill ring me soon. Still no call back. So I ring again and leave 2 messages. Still no call back. Apparently the number from the internet link isn't the actual number someone rings you back on. So I ring another number I find from the Review Feedback and finally speak to someone who says that she passed the number to the Manager. He will DEFINITELY ring back Friday after 3:30. Guess what! No call back. So, I have a $145ish Possum Deterrent, that isn't deterring possums, numerous phone calls and emails and No One calling back. They advertise on 3AW how good they are, with a money back guarantee but can't call back to help you if it doesn't work. Maybe I will get a call back now!Deb - The way Product Review ties in products and lets companies know when reviews are created wasn't so great. I am the new customer service manager at pestrol and wanted to make sure this was taken ...
Read morecare of. I appreciate how much time has passed, but I wanted to follow up on it all the same. [email protected] 1800 33 88 88
- 8 reviews
- 5 likes
- Verified
Not working at all, don't waste your $$$
I bought this device around November 2016 and put it on the roof in outdoor area. However, the possums still having party every single night and walk pass the device straight away...I just felt it's bad luck for me to waste more than $120 on this useless product...
To be honest, 60 days trial time is not enough in my case.
It actually can be an emergency intruder repellent with it's remote control...
Kerry, just as described in the above review. Pestrol wasn't linked to this product for some time, I am sure you would have been looked after, but if you weren't, please deal with me directly and I wi...
Read morell try and assist: [email protected] or 1800 33 88 88Related Articles
With Black Friday coming up on the 26th of November (and some deals starting well before), we’ve got some smart shopping tips to help you make the most of sales.
Since many mothers tend to spout selfless phrases like ‘please don’t spend any money on me,’ Christmas is a great opportunity to spoil your Mum. However, this can be a tricky feat if your mum hasn’t told you what kind of gift she’d be happy with.
The right to repair movement in Australia is calling for companies to make it easier for their products to be repaired. Here are some electronics and appliance manufacturers who are starting to listen and make it more feasible for consumers to repair, rather than replace, their items.
Questions & Answers
Is it possible to turn the strobe light function off? This seemed to deter the birds immediately but was very disruptive overnight because of the light so I had to turn it off
Hi Greenie,
Thanks for your message. ...
Read more Unfortunately, the Possum Away Repeller's strobe light cannot be turned on or off as it automatically turns on when it senses a movement. We do apologize for that but is it disrupting you when sleeping at night? Or? Where is it facing towards? Thanks again. Regards, Pestrol.
I bought a Possum Away a couple of months ago and it has been working each night. It is using electricity not batteries and it has suddlenly stopped working. I have checked all the connections, but can’t see what the problem is. Can anyone help please?
I’ve recently purchased the possum away to rid my pool area of ducks and birds. However I can’t seem to get results. Called the help line, got advice to readjust the dials etc. but again no luck. Can anybody who has been successful please give me guidance on the settings that have worked for you. I really only want the ultrasonic stuff, don’t want to blast with sound or light. Thanks.......Rupert
Hey Rupert,
Sorry to hear you haven't had success with this one as of yet, can I ask what settings you have the machine on? I'll help troubleshoot this one for you to get the desired result....
Read more Cheers
Thanks Stephen J for responding. My device is set as follows. Constant & 24hr on the slide switches. Both dials set to low. Frequency dial at 11 o’clock. Where am I going wrong?
Get an answer from our members and Pestrol representatives
Details
Other Pest Control Products
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Janelle. Sorry for the delay in your product refund. In our terms and conditions, we do state refunds will be provided within 30 days. We often require our technical guys to check the product out etc ...
Read moreetc. You were right with our accounts team being away. However, you are also right in saying you experienced poor service on this occasion. The person that dealt with you is no longer at our organisation and wasn't trained in providing a service that we believe is in line with our products and brand. Sorry, this possum repeller didn't' work for you, we wish we had the opportunity to talk to you more about the correct settings and placements. We have sold literally thousands of these products with desirable results. We would like to extend the offer of contacting us privately and we would be happy to provide you with a product for a trial period, free of charge until you would be happy with the outcome. Pestrol Team